[Bug 47747] New: DMM Game Player crashes on startup

https://bugs.winehq.org/show_bug.cgi?id=47747

Bug ID: 47747
           Summary: DMM Game Player crashes on startup
           Product: Wine
           Version: 4.15
          Hardware: x86
               URL: http://dl-gameplayer.dmm.com/admin/win/installer/DMMGa
                    mePlayerSetup.exe
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: Ubuntu

Created attachment 65226
  --> https://bugs.winehq.org/attachment.cgi?id=65226
Terminal output with WINEDEBUG=msgbox,seh

DMM Game Player is a downloader for online games (download-type) and a launcher
for browser games. It has similar functions to Steam Client.

After the install, DMMGamePlayer.exe shows the loading window and complains
with following message:
JET RUNTIME HAS DETECTED UNRECOVERABLE ERROR: system exception at 0x0ecbc743
Please, contact the vendor of the application.
Extra information about error is saved in the "jet_err_8.txt" file.

I tested with the following file:
SHA1(DMMGamePlayerSetup.exe) = 00cedd319fccf77542ee3ffc695e46f15103401d

[Bug 47747] DMM Game Player crashes on startup

https://bugs.winehq.org/show_bug.cgi?id=47747

--- Comment #1 from Sagawa  ---
Created attachment 65227
  --> https://bugs.winehq.org/attachment.cgi?id=65227
Application error log

[Bug 47747] DMM Game Player crashes on startup

https://bugs.winehq.org/show_bug.cgi?id=47747

Sagawa  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
  Attachment #65227|Application error log       |jet_err_8.txt
        description|                            |

[Bug 47747] DMM Game Player crashes on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=47747

Fabian Ebner  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #2 from Fabian Ebner  ---
I run into the very same issue with:
> wine --version

wine-5.0-rc2 (Staging)
> sha1sum DMMGamePlayerSetup.exe

4426dda9bf7a29c70af51fbc1d412fc856f3e444  DMMGamePlayerSetup.exe

[Bug 47747] DMM Game Player crashes on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=47747

Louis Lenders  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |download, regression
                 CC|                            |[e-mail]
             Status|UNCONFIRMED                 |NEW
     Ever confirmed|0                           |1

--- Comment #3 from Louis Lenders  ---
(In reply to Fabian Ebner from comment #2)
> I run into the very same issue with:
> > wine --version
>
> wine-5.0-rc2 (Staging)

Confirming then. I too get a crash, but also tried an old wine version  i have
lying around here (wine-4.0 (Staging)) and then i can get to a kind of
loginwindow albeit without text (i guess i miss Japanese fonts(?), I only did
winetricks arial)

For now i'll mark this as a regression

[Bug 47747] DMM Game Player crashes on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=47747

Louis Lenders  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|regression                  |

--- Comment #4 from Louis Lenders  ---
I was too hasty marking as regression; Actually it starts in current Staging
(5.0-rc2) as well, so removing regression keyword

[Bug 47747] DMM Game Player crashes on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=47747

Louis Lenders  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |regression

--- Comment #5 from Louis Lenders  ---
readding regression keyword....

It seems the app behaves differently once it is started. For first time start
it only starts in wine-(staging)4.0, after that it also starts in current
Staging, but trying to start first time in current wine (Staging) fails for me

[Bug 47747] DMM Game Player crashes on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=47747

--- Comment #6 from Fabian Ebner  ---
Created attachment 66099
  --> https://bugs.winehq.org/attachment.cgi?id=66099
Updater(?) window and after successful login

(In reply to Louis Lenders from comment #5)
> readding regression keyword....
>
> It seems the app behaves differently once it is started. For first time
> start it only starts in wine-(staging)4.0, after that it also starts in
> current Staging, but trying to start first time in current wine (Staging)
> fails for me

Yes, I too am able to reach the login window with 5.0-rc2 (Staging) after a few
tries. Yesterday I got the crash again once I tried to login though.

But it seems luck-dependent since I was able to successfully login today
(apparently the program uses threads/services so that might explain
non-deterministic behavior)

What I did today on a clean 64-bit prefix:
1. Run setup (seems to work)
2. Greeted by what I assume to be the auto-updater (upper part of attachment)
3. Click orange/yellow button (green bar goes to the end)
4. Run DMMGamePlayer.exe
5. Greeted by the auto-updater again
6. Click orange/yellow button
7. Crash at the end
8. Run DMMGamePlayer.exe
9. Now I'm greeted by what I assume to be the terms and conditions
10. Accept and also click button on the next window
11. Now I'm at the login screen
12. Enter mail and password (for an account previously created on the website)
13. Actually was able to login (lower part of attachment)

I don't see the text either, 'winetricks cjkfonts' doesn't seem to help (tested
on a different prefix).

[Bug 47747] DMM Game Player crashes on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=47747

Fabian Maurer  changed:

What    |Removed                     |Added
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                 CC|                            |[e-mail]

--- Comment #7 from Fabian Maurer  ---
Still present as of wine-5.7.

[Bug 47747] DMM Game Player crashes on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=47747

--- Comment #8 from Fabian Maurer  ---
For me "winetricks -q ie8" helps (32bit WINEPREFIX). At least it doesn't crash
anymore, though it's very unusable still.

[Bug 47747] DMM Game Player crashes on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=47747

--- Comment #9 from Fabian Maurer  ---
Sorry, can't reproduce it working anymore. Not sure why, but now it always
crashes.
Any new from your side?

[Bug 47747] DMM Game Player crashes on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=47747

Louis Lenders  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|regression                  |

--- Comment #10 from Louis Lenders  ---
Hi, i tested too, here some findings

- It still seems to behave different every time i try to run it

- Weird thing: I found the file dgpservice.exe contains the string
"wine_get_version". Tried "hide_wine_version" in staging, didn`t help

- For now i had a bit of success to get to loginwindow by disabling dgpservice:

WINEDLLOVERRIDES=dgpservice.exe=d  wine DMMGamePlayerSetup.exe

@Fabian: do you have some more luck by running command above?

- There seem to be very different versions/sha1sums of this app, so might be
worth to archive a version somewhere.

sha1sum DMMGamePlayerSetup.exe  
cbb926dd0ec13011154906a423d50491fdef4b93  DMMGamePlayerSetup.exe

Got this from https://crossout.dmm.com/game/install, it`s yet again different
from  OP and from currentn app from the above downloadlink..

Regards

[Bug 47747] DMM Game Player crashes on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=47747

--- Comment #11 from Fabian Maurer  ---
@Louis
No success with both wine and wine-staging.

Using the latest version from the linked URL:
https://web.archive.org/web/20200506000228if_/http://dl-gameplayer.dmm.com/a...
sha1sum DMMGamePlayerSetup.exe
8353624bb39631bedb8c8a0353fb26460d14f1cd  DMMGamePlayerSetup.exe
Digital signature from 2020-04-17

The one from your link behaves different, launching into some auto-updater:
https://web.archive.org/web/20200506000228if_/http://dl-gameplayer.dmm.com/a...
> sha1sum DMMGamePlayerSetup.exe

cbb926dd0ec13011154906a423d50491fdef4b93 DMMGamePlayerSetup.exe
Digital signature from 2018-11-‎29

Since the game you linked is called "crossout", and the link is "/co/win", I
assume this is an old version of DMMGamePlayer to work with that game.

Though I don't know how useful archived links are, since the thing
auto-updates...

[Bug 47747] DMM Game Player crashes on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=47747

--- Comment #12 from Louis Lenders  ---
(In reply to Fabian Maurer from comment #11)
> @Louis
> No success with both wine and wine-staging.

maybe give it a few tries, also

WINEDEBUG=warn+heap wine ~/Downloads/DMMGamePlayerSetup.exe

gave me sometimes success; the app seems to respond differently every time...

[Bug 47747] DMM Game Player crashes on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=47747

--- Comment #13 from Fabian Maurer  ---
Nope, consistently crashing on my PC.

[Bug 47747] DMM Game Player crashes on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=47747

--- Comment #14 from Fabian Maurer  ---
Is there a way to pass the integrated JVM custom property options? Like "java
-Doption=value"?

[Bug 47747] DMM Game Player crashes on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=47747

Fabian Maurer  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Blocks|                            |49052

[Bug 47747] DMM Game Player crashes on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=47747

--- Comment #15 from Fabian Maurer  ---
Any news on this?
I tried the latest version from
https://dlapp-dmmgameplayer.games.dmm.com/DMMGamePlayer-Setup-5.0.116.exe
The program starts, seems to run in the background but nothing happens...

[Bug 47747] DMM Game Player crashes on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=47747

--- Comment #16 from Fabian Maurer  ---
I retested with DMMGamePlayer-Setup-5.1.4. First it didn't work (just hangs,
nothing happens). Then I compiled from source, and it worked. And afterwards,
even with clean WINEPREFIX, it works even with normal wine. That's a mess.

Then I get a "JavaScript error", EPIPE.

I tried powershell from
https://github.com/PowerShell/PowerShell/releases/tag/v6.0.0, but it didn't
really help.
We also have a 0374:fixme:netstat:wmain Unknown option: L"-r"

And what currently probably breaks it is
"[208:0526/064421.589:ERROR:gpu_process_host.cc(973)] GPU process launch
failed: error_code=49"
No idea why that is though.

[Bug 47747] DMM Game Player crashes on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=47747

--- Comment #17 from Fabian Maurer  ---
The GPU thing is probably bug 52513.

[Bug 47747] DMM Game Player crashes on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=47747

--- Comment #18 from Fabian Maurer  ---
Update: CEF seems to work fine with latest git tree (wine-7.9-142-gf4543763053)
Still doesn't start, there are 4 DMMGamePlayer processes, but no GUI visible. I
hacked in stubs for the netstat / powershell fixmes, but no change can be
observed.

Someone willing to help analyzing this? chromium is such a PITA to debug...

[Bug 47747] DMM Game Player crashes on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=47747

--- Comment #19 from Fabian Maurer  ---
Sorry for the noise, it's the old font issue again - needs "winetricks
corefonts". Can you too confirm it works like that with latest wine? Then we
could close this...

[Bug 47747] DMM Game Player crashes on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=47747

[e-mail] changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 47747] DMM Game Player crashes on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=47747

--- Comment #20 from Fabian Maurer  ---
Retesting with wine-8.21 (Staging) and the version from comment 15.

I don't get a crash, only a few javascript errors and then a login window (with
graphical glitches). After logging in I get "area not allowed".

Did DMM change something to lock non-Japanese folks out? I can only download
when I am in Japan, it doesn't work when I'm in Germany. But apart from region
locks, the program seems to work nicely.

Although when I start my game, it tells me that DirectX9 is not supported,
which is weird.