[Bug 23755] New: Everquest 2 streaming client: LaunchPad.exe crashes with unhandled exception

http://bugs.winehq.org/show_bug.cgi?id=23755

Summary: Everquest 2 streaming client: LaunchPad.exe crashes
                    with unhandled exception
           Product: Wine
           Version: unspecified
          Platform: x86
        OS/Version: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
        AssignedTo: [e-mail]
        ReportedBy: [e-mail]

Created an attachment (id=29774)
 --> (http://bugs.winehq.org/attachment.cgi?id=29774)
output of 'wine LaunchPad.exe'

After downloading and launching the Everquest 2 streaming client, it displays a
blank gray window for about two minutes (see logs) and a second window with
just the SOE logo in it, then crashes with an unhandled exception.

The program works correctly when tested against Windows XP Pro SP3.

Note: An Everquest 2 account is NOT needed to work on this bug, as it occurs
prior to login.

The program is available here:
http://launcher.station.sony.com/games/eq2/live/launcher_setup.exe

[Bug 23755] Everquest 2 streaming client: LaunchPad.exe crashes with unhandled exception

http://bugs.winehq.org/show_bug.cgi?id=23755

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |download
                URL|                            |http://launcher.station.son
                   |                            |y.com/games/eq2/live/launch
                   |                            |er_setup.exe

[Bug 23755] Everquest 2 streaming client: LaunchPad.exe crashes with unhandled exception

http://bugs.winehq.org/show_bug.cgi?id=23755

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
  Attachment #29774|application/octet-stream    |text/plain
          mime type|                            |
  Attachment #29774|output                      |output.txt
           filename|                            |

--- Comment #1 from Austin English   2010-07-22 10:12:08 ---
(From update of attachment 29774)
Please use .txt in the future.

[Bug 23755] Everquest 2 streaming client: LaunchPad.exe crashes with unhandled exception

http://bugs.winehq.org/show_bug.cgi?id=23755

--- Comment #2 from Dmitry Timoshkov   2010-07-22 22:41:06 ---
Please specify the Wine version you are using (in the Version field above).

[Bug 23755] Everquest 2 streaming client: LaunchPad.exe crashes with unhandled exception

http://bugs.winehq.org/show_bug.cgi?id=23755

[e-mail] changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #3 from [e-mail]  2010-07-30 19:33:21 ---
I got this same error.  I'm running the release version of Wine 1.2 on Mac OS X
10.6.4.

[Bug 23755] Everquest 2 streaming client: LaunchPad.exe crashes with unhandled exception

http://bugs.winehq.org/show_bug.cgi?id=23755

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |Installer
             Status|UNCONFIRMED                 |NEW
          Component|-unknown                    |urlmon
     Ever Confirmed|0                           |1

--- Comment #4 from Austin English   2010-08-24 19:34:22 ---
I'm seeing this with the installer itself:
http://launch.soe.com/installer/EQ2X_setup.exe

and wine-1.3.1-135-g2c127dd.

austin@laptop:~$ wine EQ2X_setup.exe 
fixme:browseui:ProgressDialog_SetAnimation (0x12b8f8, 0x68810000, 161) - stub
fixme:browseui:ProgressDialog_StartProgressDialog Flags PROGDLG_AUTOTIME not
supported
err:ntdll:RtlpWaitForCriticalSection section 0x6837a884 "loader.c:
loader_section" wait timed out in thread 0026, blocked by 0024, retrying (60
sec)
err:ntdll:RtlpWaitForCriticalSection section 0x6837a884 "loader.c:
loader_section" wait timed out in thread 0026, blocked by 0024, retrying (60
sec)

native ie6 fixes it. I tried switching the overridden dll's to builtin one at a
time, but couldn't narrow it down perfectly.

With all builtin dll's, the installer launches, you confirm the install, you
get a quick box showing launchpad installing (with some missing text, I'll file
a new bug in a sec). After a minute or so, you'll get the critical section
timeout.

With native ie6, it installs fine.

If you install native ie6, then set urlmon to builtin, the install will run
fine, but after launchpad installs, it attempts to run Everquest II, then gets
a critical section timeout.

So, urlmon seems the closest?

[Bug 23755] Everquest 2 streaming client: LaunchPad.exe crashes with unhandled exception

http://bugs.winehq.org/show_bug.cgi?id=23755

--- Comment #5 from Austin English   2010-08-24 19:42:29 ---
See bug 24128 for the missing text.

[Bug 23755] Everquest 2 streaming client: LaunchPad.exe crashes with unhandled exception

http://bugs.winehq.org/show_bug.cgi?id=23755

--- Comment #6 from Austin English   2010-08-24 20:17:40 ---
Correction, with ie6, doesn't install fine either, just gets further. Still
hangs, but seems urlmon is the first part of the problem (or exposes it
quicker?).

[Bug 23755] Everquest 2 demo/Pirates of the Burning Sea: LaunchPad.exe crashes with unhandled exception

http://bugs.winehq.org/show_bug.cgi?id=23755

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
            Summary|Everquest 2 streaming       |Everquest 2 demo/Pirates of
                   |client: LaunchPad.exe       |the Burning Sea:
                   |crashes with unhandled      |LaunchPad.exe crashes with
                   |exception                   |unhandled exception

--- Comment #7 from Austin English   2010-08-24 20:42:17 ---
Seems to affect at least a couple Sony Station demo's
(http://www.soe.com/en/freeTrials.vm). I'm testing the rest now, perhaps it
affects more than just Everquest 2 / Pirates of the Burning Sea.

[Bug 23755] Everquest 2 demo/Pirates of the Burning Sea installer crashes

http://bugs.winehq.org/show_bug.cgi?id=23755

Dan Kegel  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]
            Summary|Everquest 2 demo/Pirates of |Everquest 2 demo/Pirates of
                   |the Burning Sea:            |the Burning Sea installer
                   |LaunchPad.exe crashes with  |crashes
                   |unhandled exception         |

[Bug 23755] Everquest 2 demo/Pirates of the Burning Sea installer crashes

http://bugs.winehq.org/show_bug.cgi?id=23755

Hans Leidekker  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #8 from Hans Leidekker  2010-09-13 11:45:23 CDT ---
Native ie6 doesn't work here. LaunchPad.exe crashes while
it tries to import CoInternetSetFeatureEnabled from urlmon
which ie6's version doesn't have.

With native ie7 I don't I don't get the critical section
timeout anymore, just a blank window.

[Bug 23755] Everquest 2 demo/Pirates of the Burning Sea installer crashes

http://bugs.winehq.org/show_bug.cgi?id=23755

--- Comment #9 from Hans Leidekker  2010-09-15 03:26:09 CDT ---
Created an attachment (id=30763)
 --> (http://bugs.winehq.org/attachment.cgi?id=30763)
backtrace

Finally, I was lucky enough to get some sort of backtrace. It corresponds
to this error message:

err:ntdll:RtlpWaitForCriticalSection section 0x7bca7884 "loader.c:
loader_section" wait timed out in thread 0027, blocked by 0025, retrying (60
sec)

[Bug 23755] Everquest 2 demo/Pirates of the Burning Sea installer crashes

http://bugs.winehq.org/show_bug.cgi?id=23755

--- Comment #10 from Hans Leidekker  2010-09-17 09:21:14 CDT ---
Created an attachment (id=30816)
 --> (http://bugs.winehq.org/attachment.cgi?id=30816)
Don't call NtClose directly in delete_view.

The app appears to hook a whole bunch of functions. This patch avoids
the critical section timeout seen here but potentially there are many
other Wine internal calls to hooked functions that it might not like...

[Bug 23755] Everquest 2 demo/Pirates of the Burning Sea installer crashes

http://bugs.winehq.org/show_bug.cgi?id=23755

--- Comment #11 from Dan Kegel  2010-09-28 11:50:29 CDT ---
Yeah, that gets it a bit further.  It runs into an ie problem next, 
winetricks ie6 changes it and maybe works around it, but then
it just exits silently.
With winetricks ie7 it doesn't exit - it puts up a grey window.

[Bug 23755] Everquest 2 demo/Pirates of the Burning Sea installer crashes

http://bugs.winehq.org/show_bug.cgi?id=23755

--- Comment #12 from Hans Leidekker  2010-12-02 14:37:44 CST ---
Committed as 71beac32192d661849d5fff6e5265d2f32faf61d.

[Bug 23755] Everquest 2 demo/Pirates of the Burning Sea installer crashes

http://bugs.winehq.org/show_bug.cgi?id=23755

--- Comment #13 from Austin English  2010-12-02 14:41:36 CST ---
(In reply to comment #12)
> Committed as 71beac32192d661849d5fff6e5265d2f32faf61d.

I tried in wine-1.3.8-153-g27d2b9b and 1.3.8, and get the same results. In both
cases, the installer starts, installs Adobe flash, then a gray window appears
and never gets beyond that.

Looks like shdocvw/etc. at that point. Native ie7 didn't help.

[Bug 23755] Everquest 2 demo/Pirates of the Burning Sea installer crashes

http://bugs.winehq.org/show_bug.cgi?id=23755

--- Comment #14 from Dan Kegel  2010-12-02 14:48:00 CST ---
I think this requires Jacek's ActiveX patches, he's on try 3, maybe tomorrow?

[Bug 23755] Everquest 2 demo/Pirates of the Burning Sea installer crashes

http://bugs.winehq.org/show_bug.cgi?id=23755

Jacek Caban  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #15 from Jacek Caban  2010-12-04 09:56:33 CST ---
Yeah, my ActiveX patches are a step forward in fixing this bug, but the patches
I've sent are just the beginning. Wine is currently able to create ActiveX
object, embedding needs much more patches.

[Bug 23755] Everquest 2 demo/Pirates of the Burning Sea installer crashes

http://bugs.winehq.org/show_bug.cgi?id=23755

--- Comment #16 from Dan Kegel  2010-12-04 13:56:03 CST ---
I suspect that when this is fixed, the Strong Bad launcher will start working.

[Bug 23755] Everquest 2 demo/Pirates of the Burning Sea installer crashes

http://bugs.winehq.org/show_bug.cgi?id=23755

--- Comment #17 from Dan Kegel  2010-12-06 19:45:37 CST ---
Still get just a grey window with today's git.

[Bug 23755] Everquest 2 demo/Pirates of the Burning Sea installer crashes

http://bugs.winehq.org/show_bug.cgi?id=23755

Jacek Caban  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
  Attachment #30816|0                           |1
        is obsolete|                            |

--- Comment #18 from Jacek Caban  2011-02-01 08:56:17 CST ---
Created an attachment (id=33087)
 --> (http://bugs.winehq.org/attachment.cgi?id=33087)
mshtml hacks (requires wine gecko 1.2.0-beta1)

Attached hacks, together with the new beta of Gecko package:
http://www.winehq.org/pipermail/wine-devel/2011-January/088551.html
helps here. The gray rectangle is still shown on the startup, but once flash is
initialized, it becomes visible.

(BTW, we're experiencing temporary problems with Sourceforge downloads,
hopefully it will be fixed soon)

[Bug 23755] Everquest 2 demo/Pirates of the Burning Sea installer crashes

http://bugs.winehq.org/show_bug.cgi?id=23755

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #19 from Austin English  2011-07-27 15:58:00 CDT ---
(In reply to comment #18)
> Created an attachment (id=33087)

--> (http://bugs.winehq.org/attachment.cgi?id=33087) [details]
> mshtml hacks (requires wine gecko 1.2.0-beta1)
>
> Attached hacks, together with the new beta of Gecko package:
> http://www.winehq.org/pipermail/wine-devel/2011-January/088551.html
> helps here. The gray rectangle is still shown on the startup, but once flash is
> initialized, it becomes visible.
>
> (BTW, we're experiencing temporary problems with Sourceforge downloads,
> hopefully it will be fixed soon)

The hacks no longer apply on wine-1.3.25-143-ge0f1aa0. The first hack is now
properly implemented, and if I manually rediff the second, the game crashes
when Launchpad is loaded (before, no crash, but just a gray window).

This is with DC Universe.

[Bug 23755] Everquest 2 demo/Pirates of the Burning Sea installer crashes

http://bugs.winehq.org/show_bug.cgi?id=23755

szilagyic  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #20 from szilagyic  2012-02-06 22:01:20 CST ---
Is any of this necessary in Wine 1.3.37?  I'm running this version on Fedora
16, and cannot get the installer to run all of the way through.  In XP mode,
the installer runs and partway through I see the SOE splash screen come up and
disappear, then it crashes with:

err:seh:raise_exception Unhandled exception code c0000005 flags 0 addr
0xb7749db4

Thx.

[Bug 23755] Everquest 2 demo/Pirates of the Burning Sea installer crashes

http://bugs.winehq.org/show_bug.cgi?id=23755

Frédéric Delanoy  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #21 from Frédéric Delanoy  2012-02-19 03:08:11 CST ---
I get a crash as well on 1.4-rc4 (black screen after some time)

Oddly enough it worked before upgrading my nvidia blob to 295.20 (ubuntu 11.10
x86-64) [+ 3.0.0.15->3.0.0.16 kernel upgrade]. Couldn't find previous blob to
recheck, though

[Bug 23755] Everquest 2 demo/Pirates of the Burning Sea installer crashes

http://bugs.winehq.org/show_bug.cgi?id=23755

Benj  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #22 from Benj  2013-05-10 15:05:04 CDT ---
The installers for Everquest 2 streaming and Everquest 2 full both work fine in
wine 1.5.29. Sony has made major changes to LaunchPad since this bug was filed.
It's possible that they fixed the bug in one of their upgrades.

[Bug 23755] Everquest 2 demo/Pirates of the Burning Sea installer crashes

http://bugs.winehq.org/show_bug.cgi?id=23755

Frédéric Delanoy  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEW                         |RESOLVED
         Resolution|                            |FIXED

--- Comment #23 from Frédéric Delanoy  2013-05-10 16:38:28 CDT ---
(In reply to comment #22)
> The installers for Everquest 2 streaming and Everquest 2 full both work fine in
> wine 1.5.29. Sony has made major changes to LaunchPad since this bug was filed.
> It's possible that they fixed the bug in one of their upgrades.

Marking as resolved.

Feel free to reopen if the bug still persists/reappears.

[Bug 23755] Everquest 2 demo/Pirates of the Burning Sea installer crashes

http://bugs.winehq.org/show_bug.cgi?id=23755

Alexandre Julliard  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #24 from Alexandre Julliard  2013-05-24 13:32:22 CDT ---
Closing bugs fixed in 1.5.31.

[Bug 23755] Everquest 2 demo/Pirates of the Burning Sea installer crashes

https://bugs.winehq.org/show_bug.cgi?id=23755

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
            Version|unspecified                 |1.2
                 CC|                            |[e-mail]
          Component|urlmon                      |-unknown