[Bug 10094] New: Cannot open the list of available printers.

http://bugs.winehq.org/show_bug.cgi?id=10094

Summary: Cannot open the list of available printers.
           Product: Wine
           Version: 0.9.47.
          Platform: PC-x86-64
        OS/Version: Linux
            Status: UNCONFIRMED
          Severity: blocker
          Priority: P3
         Component: wine-gdi-(printing)
        AssignedTo: [e-mail]
        ReportedBy: [e-mail]

Created an attachment (id=8657)
 --> (http://bugs.winehq.org/attachment.cgi?id=8657)
Terminal output

Cannot open the list of available printers.

fixme:winspool:get_opened_printer_entry server L"XXXXX" not supported
fixme:commdlg:PrintDlgExA stub

[Bug 10094] Cannot open the list of available printers.

http://bugs.winehq.org/show_bug.cgi?id=10094

Juan Lang  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Severity|blocker                     |normal

--- Comment #1 from Juan Lang   2007-10-19 06:02:16 ---
Not a blocker.  What app is this?  Do you have printers installed?

[Bug 10094] Cannot open the list of available printers.

http://bugs.winehq.org/show_bug.cgi?id=10094

--- Comment #2 from [e-mail]  2007-10-19 06:55:22 ---
(In reply to comment #1)
> Not a blocker.

Depends of the definition of the word :-) Printing is critical to this kind of
app.
> What app is this?

http://appdb.winehq.org/objectManager.php?sClass=application&iId=5790
> Do you have printers installed?

Yes. Four.

[Bug 10094] Cannot open the list of available printers.

http://bugs.winehq.org/show_bug.cgi?id=10094

--- Comment #3 from Lei Zhang   2007-10-19 12:21:03 ---
Can you print from Wine's notepad?

How are your printers configured? Are you using CUPS? LPR?

[Bug 10094] Cannot open the list of available printers.

http://bugs.winehq.org/show_bug.cgi?id=10094

--- Comment #4 from [e-mail]  2007-10-19 14:55:40 ---
(In reply to comment #3)
> Can you print from Wine's notepad?

The 'File' -> 'Print' dialogue produced the standard Wine print dialogue - as
it should. I'm offsite, so there is no point in attempting to print to paper.
> How are your printers configured? Are you using CUPS? LPR?

I'm using CUPS. When I run this app natively on Windows (2000 server) I get the
new XP type of printer list, which is different from the old-style dialogue
from the previous version.

[Bug 10094] Cannot open the list of available printers.

http://bugs.winehq.org/show_bug.cgi?id=10094

Detlef Riekenberg  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]
             Status|UNCONFIRMED                 |RESOLVED
         Resolution|                            |DUPLICATE

--- Comment #5 from Detlef Riekenberg   2007-10-20 11:22:29 ---
> Cannot open the list of available printers. 
> fixme:winspool:get_opened_printer_entry server L"XXXXX" not supported

Wine has no special support for printing over the network.
You need to configure your CUPS to print to your Server.
> fixme:commdlg:PrintDlgExA stub

( http://bugs.winehq.org/show_bug.cgi?id=4342 )

Please attach a log to bug #4342 from:

WINEDEBUG="+winspool,+tid,+commdlg" wine yourapp.exe 2>&1 | tee log.txt

[Bug 10094] Cannot open the list of available printers.

http://bugs.winehq.org/show_bug.cgi?id=10094

--- Comment #6 from [e-mail]  2007-10-20 13:30:56 ---
(In reply to comment #5)

Hi,

First I'd like to say I really appreciate that there is a genuine interest in
helping with this issue.
> Wine has no special support for printing over the network.
> You need to configure your CUPS to print to your Server.

I'm afraid I do not understand the question. Printing used to work just fine in
my setup before. Nothing has changed and it still works globally (Linux, Samba
shares to Windows machines, Wine) - execpt for the latest servicepack release
of the ERP software.

The Sonet ERP suite is the only thing that has changed from a "works to 100%"
situation to this latest situation where we aren't able to choose printers.
This app used to be able to offer 100% printing similiar to native under Wine -
up to it's latest release.

As for the CUPS configuration: the app is run under "host-1" but the CUPS spool
is configured under "host-2". They are both in the same subnet.
> > fixme:commdlg:PrintDlgExA stub
>
> ( http://bugs.winehq.org/show_bug.cgi?id=4342 )
>
> Please attach a log to bug #4342 from:
>
> WINEDEBUG="+winspool,+tid,+commdlg" wine yourapp.exe 2>&1 | tee log.txt

Done.

[Bug 10094] Cannot open the list of available printers.

http://bugs.winehq.org/show_bug.cgi?id=10094

--- Comment #7 from Austin English   2007-10-20 14:09:23 ---
Have you tried contacting the developers of the software, to inform them of
this? If the bug was introduced by a change in their code, it may also affect
Windows, and/or they may be able to offer a fix.

[Bug 10094] Cannot open the list of available printers.

http://bugs.winehq.org/show_bug.cgi?id=10094

--- Comment #8 from [e-mail]  2007-10-20 15:06:05 ---
(In reply to comment #7)
> Have you tried contacting the developers of the software, to inform them of
> this? If the bug was introduced by a change in their code, it may also affect
> Windows, and/or they may be able to offer a fix.

I can open the print dialogue in native Windows. No problems there.

[Bug 10094] Cannot open the list of available printers.

http://bugs.winehq.org/show_bug.cgi?id=10094

Detlef Riekenberg  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #9 from Detlef Riekenberg   2007-10-22 10:45:01 ---
(In reply to comment #6)
> > Wine has no special support for printing over the network.
> > You need to configure your CUPS to print to your Server.
>
> I'm afraid I do not understand the question.
> From the log:

0009:trace:winspool:OpenPrinterW (L"\\PINUS600\laserjet_2100_raw", 0x33e460,
(nil))
0009:trace:winspool:get_servername_from_name found L"PINUS600"
0009:fixme:winspool:get_opened_printer_entry server L"PINUS600" not supported
0009:trace:winspool:OpenPrinterW returning 0 with 1801 and (nil)

This is the reason for the fixme in the Description:
The application is configured to print to "laserjet_2100_raw" on the
server "PINUS600".
Configure CUPS for this printer or configure the app to use a different printer
to avoid this message.
(The application does a fallback to the default printer later)
> Nothing has changed and it still works globally
> - execpt for the latest servicepack release of the ERP software.

This is the issue, why you can't print now: 
The update changed the printing - dialog from
 PrintDlg   (win3.x, win9x, NT: supported in wine) to
 PrintDlgEx (w2k and above: not implemented in wine yet. See bug #4342)

Closing this Dupe

[Bug 10094] Cannot open the list of available printers.

http://bugs.winehq.org/show_bug.cgi?id=10094

--- Comment #10 from [e-mail]  2007-10-23 01:39:11 ---
(In reply to comment #9)
> From the log:
> 0009:trace:winspool:OpenPrinterW (L"\\PINUS600\laserjet_2100_raw", 0x33e460,
> (nil))
> 0009:trace:winspool:get_servername_from_name found L"PINUS600"
> 0009:fixme:winspool:get_opened_printer_entry server L"PINUS600" not supported
> 0009:trace:winspool:OpenPrinterW returning 0 with 1801 and (nil)
> This is the reason for the fixme in the Description:
> The application is configured to print to "laserjet_2100_raw" on the
> server "PINUS600".
> Configure CUPS for this printer or configure the app to use a different printer
> to avoid this message.
> (The application does a fallback to the default printer later)

This is _very_ strange. I don't have a queue with that name anymore. It has
been removed from CUPS years ago. I grep'ed for my homedir and /etc/cups and
only the personal Thunderbird and Firefox configuration (prefs.js) matched.
Those files have entries for most of our other obsolete queues/printers as
well.

This is beyond the scope of Wine, but if somebody has a clue why these old
queues still exist to Wine and others I'd gladly take any advice in order to
fix that.
> This is the issue, why you can't print now: 
> The update changed the printing - dialog from
>  PrintDlg   (win3.x, win9x, NT: supported in wine) to
>  PrintDlgEx (w2k and above: not implemented in wine yet. See bug #4342)
> Closing this Dupe

Is there any workaround in order to get these apps to print? For instance can
Wine answer PrintDlgEx related calls and offer PrintDlg type of functionality
back? Or is it a "sorry, no printing for you at this time" situation?

Thanks for having time to look into this,