[Bug 53152] New: LarkSuite: Unhandled exception: page fault on read access to 0x00000008 in 32-bit code

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=53152

Bug ID: 53152
           Summary: LarkSuite: Unhandled exception: page fault on read
                    access to 0x00000008 in 32-bit code
           Product: Wine
           Version: 7.10
          Hardware: x86-64
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

Created attachment 72585
  --> https://bugs.winehq.org/attachment.cgi?id=72585
Backtrace

LarkSuite (Lark) is a Slack-like collaboration suite that incorporates email,
messaging, calendar, video calls, etc and is quite popular with Chinese
companies. The installer can be downloaded from
https://www.larksuite.com/download (Windows, macOS, iOS and Android versions
are available there).

The Lark installer appears to run fine but when the actual suite tries to load
up, a page fault error is given.

[Bug 53152] LarkSuite crashes on start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=53152

Gijs Vermeulen  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |download
            Summary|LarkSuite: Unhandled        |LarkSuite crashes on start
                   |exception: page fault on    |
                   |read access to 0x00000008   |
                   |in 32-bit code              |
                URL|                            |https://www.larksuite.com/d
                   |                            |ownload

--- Comment #1 from Gijs Vermeulen  ---
Could you attach the full terminal output and not only the backtrace?

[Bug 53152] LarkSuite crashes on start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=53152

--- Comment #2 from Simon Kingston  ---
Created attachment 72587
  --> https://bugs.winehq.org/attachment.cgi?id=72587
Backtrace 2

[Bug 53152] LarkSuite crashes on start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=53152

--- Comment #3 from Simon Kingston  ---
Created attachment 72588
  --> https://bugs.winehq.org/attachment.cgi?id=72588
CLI output corresponding to Backtrace 2

[Bug 53152] LarkSuite crashes on start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=53152

--- Comment #4 from Simon Kingston  ---
Done. The second backtrace and the terminal log file are from a fresh run of
the Lark installer, after removing all of it's files from
~/.wine/drive_c/users/simon/AppData/Local/ and
~/.wine/drive_c/users/simon/AppData/Roaming/
Thanks Gijs.

[Bug 53152] LarkSuite crashes on start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=53152

Louis Lenders  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |NEW
                 CC|                            |[e-mail]
     Ever confirmed|0                           |1

--- Comment #5 from Louis Lenders  ---
Confirming

It starts fine for me into the login-screen using Staging (wine-7.10 (Staging))

So would be nice to know which patch from Staging fixes this...

(Note: at first I thought it was related to fonts, but 'winetricks allfonts'
didn`t help here)

@Reporter of bug: Can you confirm that the bug is gone using Staging?

[Bug 53152] LarkSuite crashes on start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=53152

--- Comment #6 from Simon Kingston  ---
You are right, [e-mail] - it does work correctly using the
Staging branch of wine (including the email functionality, messaging and
calendar; I haven't tried to set up a webcam yet for video calls).

If you want to try to isolate the patch that fixes this (and if that is
actually a useful thing to do), I would be happy to verify a few test builds of
wine.

I have submitted an application to add LarkSuite to the WineHQ AppDB.

Many thanks for your help, [e-mail] and [e-mail]

All the best,

Simon

[Bug 53152] LarkSuite crashes on start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=53152

--- Comment #7 from Simon Kingston  ---
The update of winehq-staging from 7.10 to 7.11 stops Lark Suite from working.
Reverting back to 7.10 using:

sudo apt install --install-recommends winehq-staging=7.10~jammy-1
wine-staging=7.10~jammy-1 wine-staging-amd64=7.10~jammy-1
wine-staging-i386=7.10~jammy-1

restores the LarkSuite functionality.

[Bug 53152] LarkSuite crashes on start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=53152

--- Comment #8 from Simon Kingston  ---
The corresponding entry in the AppDB is at
https://appdb.winehq.org/objectManager.php?sClass=version&iId=40924