[Bug 41405] New: Horton Supportworks: crash with ExtFloodFill when open ' Incident Details' pane

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wine-bugs＠winehq.org

28 Sep 2016 28 Sep '16

9:41 a.m.

https://bugs.winehq.org/show_bug.cgi?id=41405

Bug ID: 41405 Summary: Horton Supportworks: crash with ExtFloodFill when open 'Incident Details' pane Product: Wine Version: 1.8 Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: gdi32 Assignee: wine-bugs@winehq.org Reporter: will@thearete.co.uk Distribution: ---

Created attachment 55760 --> https://bugs.winehq.org/attachment.cgi?id=55760 Backtrace

Config: - Wine 1.8.0 from Ubuntu PPA (http://ppa.launchpad.net/ubuntu-wine/ppa/ubuntu ) - Linux Mint 18 (64-bit) - Hornbill Supportworks 7.6.0 Professional installed from .msi

Supportworks crashes when open a 'Incident Details' pane. See attached backtrace.

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wine-bugs＠winehq.org

28 Sep 28 Sep

9:42 a.m.

New subject: [Bug 41405] Horton Supportworks: crash with ExtFloodFill when open ' Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

will@thearete.co.uk changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |will@thearete.co.uk

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wine-bugs＠winehq.org

3:03 p.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

Bruno Jesus 00cpxxx@gmail.com changed:

--- Comment #1 from Bruno Jesus 00cpxxx@gmail.com --- Is it possible to download a demo version of the program that can trigger the issue?

You should retry in the latest development version of wine (currently 1.9.19), download instructions for Ubuntu are at https://wiki.winehq.org/Ubuntu

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wine-bugs＠winehq.org

4:25 p.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

will@thearete.co.uk changed:

--- Comment #2 from will@thearete.co.uk --- Thanks Bruno; the issue seems to have been fixed between 1.8.0 and 1.9.19. More generally, the application seems much more responsive under Wine 1.9.19!

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wine-bugs＠winehq.org

4:28 p.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

--- Comment #3 from will@thearete.co.uk --- Created attachment 55764 --> https://bugs.winehq.org/attachment.cgi?id=55764 Backtrace (wine 1.9.19)

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wine-bugs＠winehq.org

4:30 p.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

will@thearete.co.uk changed:

--- Comment #4 from will@thearete.co.uk --- I spoke too soon; managed to replicate the issue with Wine 1.9.19. New backtrace attached.

Regarding testing using a demo version I'm not sure if this would be trivial/possible due to the need for the SupportWorks client to talk to a SupportWorks server.

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wine-bugs＠winehq.org

4:40 p.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

--- Comment #5 from Bruno Jesus 00cpxxx@gmail.com --- I believe you have installed the package winehq-devel, right? So please additionally install winehq-devel-dbg so you will have debug symbols which make the backtrace usefulness much better and get a new backtrace.

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wine-bugs＠winehq.org

5:09 p.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

--- Comment #6 from will@thearete.co.uk --- (In reply to Bruno Jesus from comment #5)

...

I believe you have installed the package winehq-devel, right? So please additionally install winehq-devel-dbg so you will have debug symbols which make the backtrace usefulness much better and get a new backtrace.

Could not find a winehq-devel-dbg package in ppa:wine/wine-builds but installed wine-devel-dbg. Don't think debug symbols are enabled though as ran the program using 'winedbg some/path/thing.exe' and got only references to libraries:

Unhandled exception: page fault on read access to 0x02d67ddc in 32-bit code (0x7ea2017d). Register dump: CS:0023 SS:002b DS:002b ES:002b FS:0063 GS:006b EIP:7ea2017d ESP:0102f29c EBP:0102f2f8 EFLAGS:00010202( R- -- I - - - ) EAX:02cda3f8 EBX:7eab6000 ECX:02b9df04 EDX:0008d9e4 ESI:02b9def8 EDI:02b9df04 Stack dump: 0x0102f29c: 7ea17130 02b9df04 000001e2 00000189 0x0102f2ac: 00000000 003903f1 7eab6000 0102f308 0x0102f2bc: 00c0c0c0 003903f1 0102f2ea 0102f338 0x0102f2cc: 00000001 02b9def8 0102f30c 0102f338 0x0102f2dc: e1476d00 00000000 0102f30c 7ea16feb 0x0102f2ec: 00000189 02c21320 00000000 0102f348 Backtrace: =>0 0x7ea2017d in gdi32 (+0x3017d) (0x0102f2f8) 1 0x7ea17130 in gdi32 (+0x2712f) (0x0102f2f8) 2 0x7ea7da6a ExtFloodFill+0x69() in gdi32 (0x0102f348) 3 0x7ea7dabf FloodFill+0x2e() in gdi32 (0x0102f388) 0x7ea2017d: movl 0x0(%eax,%edx,1),%eax

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wine-bugs＠winehq.org

5:44 p.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

Bruno Jesus 00cpxxx@gmail.com changed:

--- Comment #7 from Bruno Jesus 00cpxxx@gmail.com --- Sebastian, do you mind helping me here?

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wine-bugs＠winehq.org

5:48 p.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

--- Comment #8 from Sebastian Lackner sebastian@fds-team.de --- (In reply to Bruno Jesus from comment #7)

...

Sebastian, do you mind helping me here?

If I remember correctly, it will be necessary to install wine-devel-dbg:i386 to get useful debug output for 32-bit applications. It might be possible that this conflicts with the 64-bit package for debug symbols, if this is the case just remove it (apt-get remove wine-devel-dbg) before installing the 32-bit package.

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wine-bugs＠winehq.org

5:54 p.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

--- Comment #9 from will@thearete.co.uk --- Sebastian : yes, installing wine-devel-dbg:i386 seems to have helped:

=>0 0x7ea2017d get_pixel_32+0x1d(dib=<is not available>, x=<is not available>, y=<is not available>) [/build/wine-devel-Lxa8xd/wine-devel-1.9.19~ubuntu16.04.1/dlls/gdi32/dibdrv/primitives.c:2006] in gdi32 (0x0102f2f8) 1 0x7ea17130 dibdrv_ExtFloodFill+0x14f(dev=0x2c23ba0, x=0x1e2, y=0x189, color=0xc0c0c0, type=0) [/build/wine-devel-Lxa8xd/wine-devel-1.9.19~ubuntu16.04.1/dlls/gdi32/dibdrv/graphics.c:1003] in gdi32 (0x0102f2f8) 2 0x7ea7da6a ExtFloodFill+0x69(hdc=<couldn't compute location>, x=<couldn't compute location>, y=<couldn't compute location>, color=<couldn't compute location>, fillType=<couldn't compute location>) [/build/wine-devel-Lxa8xd/wine-devel-1.9.19~ubuntu16.04.1/dlls/gdi32/painting.c:708] in gdi32 (0x0102f348) 3 0x7ea7dabf FloodFill+0x2e(hdc=<couldn't compute location>, x=<couldn't compute location>, y=<couldn't compute location>, color=<couldn't compute location>) [/build/wine-devel-Lxa8xd/wine-devel-1.9.19~ubuntu16.04.1/dlls/gdi32/painting.c:719] in gdi32 (0x0102f388) 0x7ea2017d get_pixel_32+0x1d [/build/wine-devel-Lxa8xd/wine-devel-1.9.19~ubuntu16.04.1/dlls/gdi32/dibdrv/primitives.c:2006] in gdi32: movl 0x0(%eax,%edx,1),%eax Unable to access file '/build/wine-devel-Lxa8xd/wine-devel-1.9.19~ubuntu16.04.1/dlls/gdi32/dibdrv/primitives.c'

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wine-bugs＠winehq.org

5:57 p.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

will@thearete.co.uk changed:

What |Removed |Added ---------------------------------------------------------------------------- Version|1.8 |1.9.19

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wine-bugs＠winehq.org

5:57 p.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

will@thearete.co.uk changed:

What |Removed |Added ---------------------------------------------------------------------------- Distribution|--- |Mint

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wine-bugs＠winehq.org

8:27 p.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

--- Comment #10 from Bruno Jesus 00cpxxx@gmail.com --- (In reply to will from comment #9)

...

Sebastian : yes, installing wine-devel-dbg:i386 seems to have helped:

=>0 0x7ea2017d get_pixel_32+0x1d(dib=<is not available>, x=<is not available>, y=<is not available>) [/build/wine-devel-Lxa8xd/wine-devel-1.9.19~ubuntu16.04.1/dlls/gdi32/dibdrv/ primitives.c:2006] in gdi32 (0x0102f2f8)

Please attach a +dib log, you will probably need to compress it (gzip/bzip2) if the size is larger than 1mb. Read more at http://wiki.winehq.org/FAQ#get_log

Basically CD into the program folder and do:

WINEDEBUG=+dib wine PROGRAM_NAME.exe >> /tmp/output.txt 2>&1

Run the program until it crashes, dismiss the crash dialog (so the crash info is appended to the log) and attach the file.

(In reply to Sebastian Lackner from comment #8)

...

(In reply to Bruno Jesus from comment #7)

...
Sebastian, do you mind helping me here?

If I remember correctly, it will be necessary to install wine-devel-dbg:i386 to get useful debug output for 32-bit applications.

Thanks, Sebastian. I totally forgot about this for a brief period.

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wine-bugs＠winehq.org

8:45 p.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

--- Comment #11 from will@thearete.co.uk --- Created attachment 55766 --> https://bugs.winehq.org/attachment.cgi?id=55766 dib log

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wine-bugs＠winehq.org

8:48 p.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

--- Comment #12 from will@thearete.co.uk --- Attached dib log created using

WINEDEBUG=+dib wine swcli7.exe 2> /tmp/wine.log; bzip2 -9 /tmp/wine.log

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wine-bugs＠winehq.org

10:05 p.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

will@thearete.co.uk changed:

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wine-bugs＠winehq.org

10:50 p.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

Bruno Jesus 00cpxxx@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |huw@codeweavers.com

--- Comment #13 from Bruno Jesus 00cpxxx@gmail.com ---

...

From the end of the log:

trace:dib:dibdrv_SetDeviceClipping (0x2c2ef48, (nil)) ... trace:dib:dibdrv_ExtFloodFill (0x2c2ef48, 482, 393, 00c0c0c0, 0)

It looks like the coordinate 482x393 is outside the boundaries of the image because the crash happens when trying to access the pixel color information at that position.

...

From the source I can't see any place that checks the boundaries when a

clipping region is not present.

Huw, do you have any idea?

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wine-bugs＠winehq.org

29 Sep 29 Sep

9:01 a.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

--- Comment #14 from Huw Davies huw@codeweavers.com --- Yes, this is indeed the case. I've sent a patch: http://source.winehq.org/patches/data/126743

Thanks for tracking this down.

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wine-bugs＠winehq.org

7:06 p.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

--- Comment #15 from Bruno Jesus 00cpxxx@gmail.com --- (In reply to Huw Davies from comment #14)

...

Yes, this is indeed the case. I've sent a patch: http://source.winehq.org/patches/data/126743

Thanks for tracking this down.

Thanks for the patch. Should be fixed by http://source.winehq.org/git/wine.git/commitdiff/04f8ecd95691b2536cac76663f9...

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wine-bugs＠winehq.org

7:10 p.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

winetest@luukku.com changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |winetest@luukku.com

--- Comment #16 from winetest@luukku.com --- (In reply to Bruno Jesus from comment #15)

...

(In reply to Huw Davies from comment #14)

...
Yes, this is indeed the case. I've sent a patch: http://source.winehq.org/patches/data/126743

Thanks for tracking this down.

Thanks for the patch. Should be fixed by http://source.winehq.org/git/wine.git/commitdiff/ 04f8ecd95691b2536cac76663f9864f7caf450fd

I didnt test but I think this patch fixed another bug report too.

The crash location is the exact same.

bug 35071

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wine-bugs＠winehq.org

7:58 p.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

--- Comment #17 from Bruno Jesus 00cpxxx@gmail.com --- (In reply to winetest from comment #16)

...

I didnt test but I think this patch fixed another bug report too.

The crash location is the exact same.

bug 35071

You are right, thanks!

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wine-bugs＠winehq.org

8 p.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

Bruno Jesus 00cpxxx@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |zajec5@gmail.com

--- Comment #18 from Bruno Jesus 00cpxxx@gmail.com --- *** Bug 35071 has been marked as a duplicate of this bug. ***

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wine-bugs＠winehq.org

5 Oct 5 Oct

8:24 a.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

--- Comment #19 from will@thearete.co.uk --- This fix works for me. Thanks very much for investigating!

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wine-bugs＠winehq.org

11:26 a.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

Bruno Jesus 00cpxxx@gmail.com changed:

--- Comment #20 from Bruno Jesus 00cpxxx@gmail.com --- (In reply to will from comment #19)

...

This fix works for me. Thanks very much for investigating!

Thanks for testing.

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wine-bugs＠winehq.org

14 Oct 14 Oct

6:51 p.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

Alexandre Julliard julliard@winehq.org changed:

What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |CLOSED

--- Comment #21 from Alexandre Julliard julliard@winehq.org --- Closing bugs fixed in 1.9.21.

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wine-bugs＠winehq.org

10:19 p.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

Michael Stefaniuc mstefani@redhat.com changed:

What |Removed |Added ---------------------------------------------------------------------------- Target Milestone|--- |1.8.x

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wine-bugs＠winehq.org

19 Dec 19 Dec

7:36 p.m.

New subject: [Bug 41405] Hornbill Supportworks Client 7.6.0: crashes with ExtFloodFill when open 'Incident Details' pane

https://bugs.winehq.org/show_bug.cgi?id=41405

Michael Stefaniuc mstefani@redhat.com changed:

What |Removed |Added ---------------------------------------------------------------------------- Target Milestone|1.8.x |---

--- Comment #22 from Michael Stefaniuc mstefani@redhat.com --- Removing 1.8.x milestone from bugs included in 1.8.6.

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