[Bug 40288] New: The Legend of Heroes: Trails in the Sky - Game won't start (black screen)

https://bugs.winehq.org/show_bug.cgi?id=40288

Bug ID: 40288
           Summary: The Legend of Heroes: Trails in the Sky - Game won't
                    start (black screen)
           Product: Wine
           Version: 1.9.4
          Hardware: x86-64
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: Other

Created attachment 53929
  --> https://bugs.winehq.org/attachment.cgi?id=53929
Console output

When attempting to launch the Steam version of "The Legend of Heroes: Trails in
the Sky" only a black screen appears.

Since it is possible to work around this issue by disabling the intro videos in
the game's config tool, I presume this bug is video/codec related and should
probably be linked to some other bug with more details on the true source of
the symptoms described here.

I have attached the console output.

--

Some additional info about my system (just in case):

Distro: Linux Mint 17.2 (64 bit)
Kernel: 3.19.0-26-generic
Graphics: Proprietary NVIDIA 352.79

[Bug 40288] The Legend of Heroes: Trails in the Sky - Game won't start (black screen)

https://bugs.winehq.org/show_bug.cgi?id=40288

[e-mail] changed:

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                 CC|                            |[e-mail]

--- Comment #1 from [e-mail] ---
(In reply to Josh from comment #0)
> Created attachment 53929 [details]
> Console output
>
> When attempting to launch the Steam version of "The Legend of Heroes: Trails
> in the Sky" only a black screen appears.
>
> Since it is possible to work around this issue by disabling the intro videos
> in the game's config tool, I presume this bug is video/codec related and
> should probably be linked to some other bug with more details on the true
> source of the symptoms described here.
>
> I have attached the console output.
>
> --
>
> Some additional info about my system (just in case):
>
> Distro: Linux Mint 17.2 (64 bit)
> Kernel: 3.19.0-26-generic
> Graphics: Proprietary NVIDIA 352.79

These two lines are rather interesting:

err:quartz:GetClassMediaFile Media class not found
err:quartz:GetClassMediaFile Media class not found

Can you run the following command:

$winetricks quartz

The reason I ask is because the two lines from your console output seem to
suggest you don't have quartz installed on your system.

[Bug 40288] The Legend of Heroes: Trails in the Sky - Game won't start (black screen)

https://bugs.winehq.org/show_bug.cgi?id=40288

--- Comment #2 from Josh  ---
Interesting. I installed quartz via winetricks and though at first it appears
that nothing has changed, after a few seconds the game crashes entirely due to
a stack overflow.

I am attaching the new console output. Hopefully it is more helpful this time.

[Bug 40288] The Legend of Heroes: Trails in the Sky - Game won't start (black screen)

https://bugs.winehq.org/show_bug.cgi?id=40288

--- Comment #3 from Josh  ---
Created attachment 53938
  --> https://bugs.winehq.org/attachment.cgi?id=53938
Console output with quartz installed

[Bug 40288] The Legend of Heroes: Trails in the Sky - Game won't start (black screen)

https://bugs.winehq.org/show_bug.cgi?id=40288

--- Comment #4 from [e-mail] ---
(In reply to Josh from comment #2)
> Interesting. I installed quartz via winetricks and though at first it
> appears that nothing has changed, after a few seconds the game crashes
> entirely due to a stack overflow.
>
> I am attaching the new console output. Hopefully it is more helpful this
> time.

According to a comment here
https://appdb.winehq.org/objectManager.php?sClass=version&iId=30736 you'll also
need amstream. Can you try "winetricks amstream" and see where that gets you?

[Bug 40288] The Legend of Heroes: Trails in the Sky - Game won't start (black screen)

https://bugs.winehq.org/show_bug.cgi?id=40288

--- Comment #5 from Josh  ---
Created attachment 54017
  --> https://bugs.winehq.org/attachment.cgi?id=54017
Console output with quartz and amstream

This time no crash. The screen is still black and there is no sound but the
Steam overlay is available and pressing escape a couple of times brings up the
main menu.

[Bug 40288] The Legend of Heroes: Trails in the Sky - Game won't start (black screen)

https://bugs.winehq.org/show_bug.cgi?id=40288

--- Comment #6 from [e-mail] ---
(In reply to Josh from comment #5)
> Created attachment 54017 [details]
> Console output with quartz and amstream
>
> This time no crash. The screen is still black and there is no sound but the
> Steam overlay is available and pressing escape a couple of times brings up
> the main menu.

Try running:

$wine Configure.exe

from your Legend of Heroes directory and disable the logo and the opening
movie.

I did this with the GOG version of the game and I've been playing the game for
about 3 hours now.

[Bug 40288] The Legend of Heroes: Trails in the Sky - Game won't start (black screen)

https://bugs.winehq.org/show_bug.cgi?id=40288

--- Comment #7 from [e-mail] ---
Created attachment 54140
  --> https://bugs.winehq.org/attachment.cgi?id=54140
Legend of Heroes gstreamer crash with quartz amstream devenum installed

Can confirm this is an issue with 1.9.7 as well. It seems like GStreamer is
demanding some sort of plug-in but which one, I don't know as I have all the
available plug-ins installed via my distro. Backtrace attached.

My distro: Antergos x86_64 (this distro uses all the Arch repos and nothing
else) 
I have all available 32 and 64-bit gstreamer plug-ins:

lib32-gst-plugins-base 1.6.3-1
lib32-gst-plugins-base-libs 1.6.3-1
lib32-gst-plugins-good 1.6.3-1

gst-libav 1.6.3-3 (this plug-in provides gst-ffmpeg-1.8.0-1, I installed the
32-bit and 64-bit versions of this plug-in to no effect)
gst-plugins-bad 1.6.3-6
gst-plugins-base 1.6.3-1
gst-plugins-good 1.6.3-1
gst-plugins-ugly 1.6.3-1
gstreamer-vaapi 1.6.0-1
gstreamer0.10-bad-plugins 0.10.23-14
gstreamer0.10-base-plugins 0.10.36-3
gstreamer0.10-ffmpeg 0.10.13-2
gstreamer0.10-good-plugins 0.10.31-10
gstreamer0.10-ugly-plugins 0.10.19-16

[Bug 40288] The Legend of Heroes: Trails in the Sky - Game won't start (black screen)

https://bugs.winehq.org/show_bug.cgi?id=40288

--- Comment #8 from [e-mail] ---
Created attachment 54141
  --> https://bugs.winehq.org/attachment.cgi?id=54141
Terminal output of gstreamer crash in Wine 1.9.7

[Bug 40288] The Legend of Heroes: Trails in the Sky - Game won't start (black screen)

https://bugs.winehq.org/show_bug.cgi?id=40288

--- Comment #9 from [e-mail] ---
The "game won't start with logo and opening videos enabled" persists in Wine
1.9.7 Staging.

[Bug 40288] The Legend of Heroes: Trails in the Sky - Game won't start ( black screen)

https://bugs.winehq.org/show_bug.cgi?id=40288

--- Comment #10 from Josh  ---
This is still an issue with wine-staging-3.12.

[Bug 40288] The Legend of Heroes: Trails in the Sky - Game won't start (black screen)

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=40288

joaopa  changed:

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--- Comment #11 from joaopa  ---
Does the bug still occur with wine-5.16?

[Bug 40288] The Legend of Heroes: Trails in the Sky - Game won't start (black screen)

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=40288

--- Comment #12 from Josh  ---
Created attachment 68130
  --> https://bugs.winehq.org/attachment.cgi?id=68130
Console output (Wine Staging 5.16)

I still get the same symptoms (black screen, pressing escape a few times
eventually leads to main menu) but the output seems to indicate that I'm
missing a gstreamer plugin.

Here are my installed packages gstreamer:

gir1.2-gstreamer-1.0:amd64
gstreamer1.0-alsa:amd64
gstreamer1.0-clutter-3.0:amd64
gstreamer1.0-fluendo-mp3:amd64
gstreamer1.0-gl:amd64
gstreamer1.0-gtk3:amd64
gstreamer1.0-libav:amd64
gstreamer1.0-nice:amd64
gstreamer1.0-packagekit
gstreamer1.0-plugins-bad:amd64
gstreamer1.0-plugins-base:amd64
gstreamer1.0-plugins-base:i386
gstreamer1.0-plugins-base-apps
gstreamer1.0-plugins-good:amd64
gstreamer1.0-plugins-ugly:amd64
gstreamer1.0-pulseaudio:amd64
gstreamer1.0-tools
gstreamer1.0-vaapi:amd64
gstreamer1.0-x:amd64
libgstreamer-gl1.0-0:amd64
libgstreamer-plugins-bad1.0-0:amd64
libgstreamer-plugins-base1.0-0:amd64
libgstreamer-plugins-base1.0-0:i386
libgstreamer-plugins-base1.0-dev:amd64
libgstreamer-plugins-good1.0-0:amd64
libgstreamer1.0-0:amd64
libgstreamer1.0-0:i386
libgstreamer1.0-dev:amd64

[Bug 40288] The Legend of Heroes: Trails in the Sky - Game won't start (black screen)

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=40288

--- Comment #13 from joaopa  ---
You need to install the 32-bit version of all these packages.

[Bug 40288] The Legend of Heroes: Trails in the Sky - Game won't start (black screen)

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=40288

Zebediah Figura  changed:

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--- Comment #14 from Zebediah Figura  ---
(In reply to joaopa from comment #13)
> You need to install the 32-bit version of all these packages.

Well, not all of them, but generally gstreamer1.0-plugins-base, -good, -bad,
-ugly and gstreamer1.0-libav are the ones (indirectly) used by Wine.

[Bug 40288] The Legend of Heroes: Trails in the Sky - Game won't start (black screen)

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=40288

--- Comment #15 from Josh  ---
(In reply to Zebediah Figura from comment #14)
> [...] generally gstreamer1.0-plugins-base, -good, -bad,
> -ugly and gstreamer1.0-libav are the ones (indirectly) used by Wine.

I was able to install 32 bit packages of the following:

- gstreamer1.0-plugins-base
- gstreamer1.0-plugins-good
- gstreamer1.0-plugins-ugly

But the problem still persists.

Unfortunately attempting to install gstreamer1.0-plugins-bad or
gstreamer1.0-libav in their 32 bit variants results in unresolvable
dependencies by apt.

[Bug 40288] The Legend of Heroes: Trails in the Sky - Game won't start (black screen)

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=40288

Gijs Vermeulen  changed:

What    |Removed                     |Added
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     Ever confirmed|0                           |1
             Status|UNCONFIRMED                 |NEEDINFO

--- Comment #16 from Gijs Vermeulen  ---
(In reply to Josh from comment #15)
> Unfortunately attempting to install gstreamer1.0-plugins-bad or
> gstreamer1.0-libav in their 32 bit variants results in unresolvable
> dependencies by apt.

I think unless you manage to fix that, you might be out of luck. It needs a
plugin for video/mpeg and IIRC that is in -bad.

[Bug 40288] The Legend of Heroes: Trails in the Sky - Game won't start (black screen)

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=40288

--- Comment #17 from Gijs Vermeulen  ---
(In reply to Gijs Vermeulen from comment #16)
> I think unless you manage to fix that, you might be out of luck. It needs a
> plugin for video/mpeg and IIRC that is in -bad.

It seems I was wrong and you will need -libav, but of course it would be best
to have both of them.

[Bug 40288] The Legend of Heroes: Trails in the Sky - Game won't start (black screen)

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=40288

Lunknown  changed:

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--- Comment #18 from Lunknown  ---
I don't know if this is relevant to the steam version but, the gog version
works on wine-6.0rc3.