[Bug 17405] New: Problems with rpcrt4 calls and shdocvw

http://bugs.winehq.org/show_bug.cgi?id=17405

Summary: Problems with rpcrt4 calls and shdocvw
           Product: Wine
           Version: 1.1.15
          Platform: PC
        OS/Version: Linux
            Status: UNCONFIRMED
          Severity: enhancement
          Priority: P2
         Component: rpc
        AssignedTo: [e-mail]
        ReportedBy: [e-mail]

Created an attachment (id=19479)
 --> (http://bugs.winehq.org/attachment.cgi?id=19479)
Log and Back Traces with explanations step-by-step. (What happenings after what
action)

This application is a kind of "HelpDesk" application that allow peoples that
are looking your site to click in a link and starts a conversations with the
seller, almost like a msn. It's used to boost in the selling process of
hardware stuff, in this case. But can be used for any commerce segment. So you
have to install it in windows and in your site. Works very fine there, and the
installation file is very small (3,7M). I dont know exactly how the app works,
but I know it tries to contact their site to confirm an address email and
password that you must to have, then allows you to use the app. It's free, and
we have no support here for this applicattion (almost like "use it at your own
risk"). But It works apparently fine.

How can see in the attached file, the problem starts when the app tries to
contact their site. It's possible to see a lot of "fixme:ole" errors. After
doing what's suggested by the Wine's site (install dcom98 impplementation), a
lot of logs desappears but we still have problems. Apparently it's about the
rpcrt4. Even if you change the rpcrt4 and both ole32 and oleaut32 to "native",
the problems exists. In the file I give more information about the system
(kernel, OS...)

Sorry about my bad english.
Thanks.

[Bug 17405] Problems with rpcrt4 calls and shdocvw

http://bugs.winehq.org/show_bug.cgi?id=17405

--- Comment #1 from Remy Ponso   2009-02-15 14:37:38 ---
The app installation file can be downloaded from here:
http://www.atendimentogratis.com.br/downloads/helpdesk.zip

[Bug 17405] Problems with rpcrt4 calls and shdocvw

http://bugs.winehq.org/show_bug.cgi?id=17405

Vitaliy Margolen  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |RESOLVED
         Resolution|                            |INVALID

--- Comment #2 from Vitaliy Margolen   2009-02-15 15:30:45 ---
Do not use native OLE.
Closing invalid.

[Bug 17405] Problems with rpcrt4 calls and shdocvw

http://bugs.winehq.org/show_bug.cgi?id=17405

Vitaliy Margolen  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #3 from Vitaliy Margolen   2009-02-15 15:31:30 ---
Closing. Any problems related to using native dlls, especially OLE, RPCRT are
invalid.

[Bug 17405] Problems with rpcrt4 calls and shdocvw

http://bugs.winehq.org/show_bug.cgi?id=17405

Remy Ponso  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|CLOSED                      |UNCONFIRMED
         Resolution|INVALID                     |

--- Comment #4 from Remy Ponso   2009-02-15 20:15:25 ---
(In reply to comment #3)
> Closing. Any problems related to using native dlls, especially OLE, RPCRT are
> invalid.

If you saw the log file, you must have seen that in the log file, I made a test
without using native dll's and It doesnt work too... So consider reopening the
bug... If you really readed the log file you should have seen this... To help
you to find the correct content, I gonna tell where it starts, and where it
ends:
Starts in the  pattern "Test #2", and end in the pattern "#...". Considering
this stream of text, what do you tell me?... It's possible to see that I didnt
make use of any native dll's...

[Bug 17405] Problems with rpcrt4 calls and shdocvw

http://bugs.winehq.org/show_bug.cgi?id=17405

Vitaliy Margolen  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |RESOLVED
         Resolution|                            |INVALID

--- Comment #5 from Vitaliy Margolen   2009-02-15 23:40:14 ---
> PE      65f00000-65fc2000       Export          ole32

This tells that "ole32.dll" was set to native.

[Bug 17405] Problems with rpcrt4 calls and shdocvw

http://bugs.winehq.org/show_bug.cgi?id=17405

Vitaliy Margolen  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #6 from Vitaliy Margolen   2009-02-15 23:42:08 ---
Remove ~/.wine directory reinstall your program without using native dlls. If
problem persists describe the problem.

[Bug 17405] Problems with rpcrt4 calls and shdocvw

http://bugs.winehq.org/show_bug.cgi?id=17405

--- Comment #7 from Remy Ponso   2009-02-16 08:25:56 ---
Created an attachment (id=19490)
 --> (http://bugs.winehq.org/attachment.cgi?id=19490)
Log and Back Traces did exactly as told me...

[Bug 17405] Problems with rpcrt4 calls and shdocvw

http://bugs.winehq.org/show_bug.cgi?id=17405

Remy Ponso  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|CLOSED                      |UNCONFIRMED
         Resolution|INVALID                     |

--- Comment #8 from Remy Ponso   2009-02-16 09:18:31 ---
I did exactly as you told me. Just install the app and try to run it. All the
log is in the attached file with a little explanation. I didnt change any
dll...
Believe me: I did exatcly as you told me to do.
Parse It and told me what you think.
This case is an interesting case because it's about a software that, but also
where I now, dont exist this kind of software for linux, and wine can solve the
problem. Like I told you this is a "Help Desk" software. That allows you to
"talk" with the customers interested in buying stuffs from your site. I think
it's may be interesting to have this kind of software working in Linux...
Thank you by now, and dont give up my case please.

[Bug 17405] Problems with rpcrt4 calls and shdocvw

http://bugs.winehq.org/show_bug.cgi?id=17405

--- Comment #9 from Austin English   2009-02-16 09:45:19 ---
(In reply to comment #8)
> I did exactly as you told me. Just install the app and try to run it. All the
> log is in the attached file with a little explanation. I didnt change any
> dll...
> Believe me: I did exatcly as you told me to do.
> Parse It and told me what you think.
> This case is an interesting case because it's about a software that, but also
> where I now, dont exist this kind of software for linux, and wine can solve the
> problem. Like I told you this is a "Help Desk" software. That allows you to
> "talk" with the customers interested in buying stuffs from your site. I think
> it's may be interesting to have this kind of software working in Linux...
> Thank you by now, and dont give up my case please.

linux-115K:~ # wine /home/remy/bin/atendimentogratis.exe

cd to the directory first.

wine: created the configuration directory '/root/.wine'

Don't run wine as root.

[Bug 17405] Problems with rpcrt4 calls and shdocvw

http://bugs.winehq.org/show_bug.cgi?id=17405

Dmitry Timoshkov  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
          Component|rpc                         |-unknown

--- Comment #10 from Dmitry Timoshkov   2009-02-16 10:14:05 ---
(In reply to comment #8)
> I did exactly as you told me. Just install the app and try to run it. All the
> log is in the attached file with a little explanation. I didnt change any
> dll...

And what is the problem this time? Obviosuly there is no any crash, and
you need to install COMCTL32.OCX (search for winetricks).

[Bug 17405] Problems with rpcrt4 calls and shdocvw

http://bugs.winehq.org/show_bug.cgi?id=17405

--- Comment #11 from Remy Ponso   2009-02-16 11:21:05 ---
Created an attachment (id=19494)
 --> (http://bugs.winehq.org/attachment.cgi?id=19494)
winebug version 3...

Again, done exactly as told me... And we have a lot of logs and back traces. I
think we still have problems with the ole impplementation. And I have installed
the "COMCTL32.OCX" throught "winetricks" in a fresh installation as regular
user. After that I have installed the app like it's possible to see in the log
file.
What else I have to install to work? And take it easy with me guys and dont
know about windows and dll's stuff... I'm not programmer. And thanks again.

[Bug 17405] Problems with rpcrt4 calls and shdocvw

http://bugs.winehq.org/show_bug.cgi?id=17405

--- Comment #12 from Remy Ponso   2009-02-16 11:29:29 ---
Cumpre jut, that I'm using this file:
-rwxrwxrwx 1 remy users 7.5M 2009-02-14 13:26
/usr/share/wine/gecko/wine_gecko-0.9.1.cab
As recommende by the wine's site. Is it right?

[Bug 17405] Problems with rpcrt4 calls and shdocvw

http://bugs.winehq.org/show_bug.cgi?id=17405

--- Comment #13 from Vitaliy Margolen   2009-02-16 13:10:18 ---
And the problem is what again?

[Bug 17405] Problems with rpcrt4 calls and shdocvw

http://bugs.winehq.org/show_bug.cgi?id=17405

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |NEW
     Ever Confirmed|0                           |1

--- Comment #14 from Austin English   2009-02-16 14:13:49 ---
(In reply to comment #13)
> And the problem is what again?

I tried it in git, gives:
---------
Run-time error '429'

ActiveX can't create object.
---------

Already installed mdac28 with winetricks...

[Bug 17405] unknown problem with unknonwn application

http://bugs.winehq.org/show_bug.cgi?id=17405

Vitaliy Margolen  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
            Summary|Problems with rpcrt4 calls  |unknown problem with
                   |and shdocvw                 |unknonwn application

--- Comment #15 from Vitaliy Margolen   2009-02-16 16:20:41 ---
What application name?

[Bug 17405] unknown problem with unknonwn application

http://bugs.winehq.org/show_bug.cgi?id=17405

--- Comment #16 from Remy Ponso   2009-02-16 16:51:17 ---
(In reply to comment #15)
> What application name?

It's "Atendimento Grátis" and that's means something like "Free Attendance",
and
can be downloaded from this link:

http://www.atendimentogratis.com.br/downloads/helpdesk.zip

[Bug 17405]=?UTF-8?Q?=20Atendimento=20Gr=C3=A1tis=20doesn?='t start

http://bugs.winehq.org/show_bug.cgi?id=17405

Vitaliy Margolen  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Severity|enhancement                 |normal
            Summary|unknown problem with        |Atendimento Grátis doesn't
                   |unknonwn application        |start

--- Comment #17 from Vitaliy Margolen   2009-02-16 17:50:45 ---
(In reply to comment #14)
Terminal output?

[Bug 17405]=?UTF-8?Q?=20Atendimento=20Gr=C3=A1tis=20doesn?='t start

http://bugs.winehq.org/show_bug.cgi?id=17405

--- Comment #18 from Austin English   2009-02-16 18:26:00 ---
Created an attachment (id=19503)
 --> (http://bugs.winehq.org/attachment.cgi?id=19503)
terminal output in git

[Bug 17405]=?UTF-8?Q?=20Atendimento=20Gr=C3=A1tis=20doesn?='t start

http://bugs.winehq.org/show_bug.cgi?id=17405

--- Comment #19 from Remy Ponso   2009-03-18 11:56:19 ---
Hi guys! Someone has any idea about when this bug gonna be solved? Is it in
some kind of queue? If yes, how do I know its position? I have a project that's
waiting for this solution to continue... It's just to know.
Thanks to all.

[Bug 17405]=?UTF-8?Q?=20Atendimento=20Gr=C3=A1tis=20doesn?='t start

http://bugs.winehq.org/show_bug.cgi?id=17405

--- Comment #20 from Andrew Nguyen   2009-03-18 15:03:55 ---
I was able to get the application start with 1.1.17. I used winetricks to
install mdac28 and jet40, and then I ran the installer. The corresponding
program seems to successfully start and display a login window.

[Bug 17405]=?UTF-8?Q?=20Atendimento=20Gr=C3=A1tis=20doesn?='t start

http://bugs.winehq.org/show_bug.cgi?id=17405

--- Comment #21 from Remy Ponso   2009-03-18 22:14:28 ---
(In reply to comment #20)
> I was able to get the application start with 1.1.17. I used winetricks to
> install mdac28 and jet40, and then I ran the installer. The corresponding
> program seems to successfully start and display a login window.

It's just the beginning. The problems occurs after this windows, when you try
to login. I've just been testing with wine 1.1.17, and It's happening exactly
as before...

[Bug 17405]=?UTF-8?Q?=20Atendimento=20Gr=C3=A1tis=20doesn?='t start

http://bugs.winehq.org/show_bug.cgi?id=17405

--- Comment #22 from Austin English   2009-09-15 15:37:29 ---
Is this still an issue in current (1.1.29 or newer) wine?

[Bug 17405]=?UTF-8?Q?=20Atendimento=20Gr=C3=A1tis=20doesn?='t start

http://bugs.winehq.org/show_bug.cgi?id=17405

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEW                         |RESOLVED
         Resolution|                            |ABANDONED

--- Comment #23 from Austin English  2010-12-20 22:18:32 CST ---
No response in over a year, marking abandoned. If this is still an issue in
current (1.3.9 or newer) wine, and you can provide the needed information,
feel free to reopen.

[Bug 17405]=?UTF-8?Q?=20Atendimento=20Gr=C3=A1tis=20doesn?='t start

http://bugs.winehq.org/show_bug.cgi?id=17405

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #24 from Austin English  2010-12-20 22:19:24 CST ---
Closing.