[Bug 15292] New: Microsoft Office Outlook 2007: Cannot start outlook once e-mail settings have been configured

http://bugs.winehq.org/show_bug.cgi?id=15292

Summary: Microsoft Office Outlook 2007: Cannot start outlook once
                    e-mail settings have been configured
           Product: Wine
           Version: 1.1.4
          Platform: PC
        OS/Version: Linux
            Status: NEW
          Severity: normal
          Priority: P2
         Component: -unknown
        AssignedTo: [e-mail]
        ReportedBy: [e-mail]

Created an attachment (id=16101)
 --> (http://bugs.winehq.org/attachment.cgi?id=16101)
terminal output in git + patch for bug 12975

First, get past bug 12975 and bug 15291.

Now, either configure your e-mail client, or decline setting up an account (my
terminal output is from setting one up, but when I tried yesterday w/o setting
one up, I get the same error).

After configuring/declining, Outlook will attempt to start, but fail with:
'Cannot start Microsoft Office Outlook. Cannot open the Outlook window'.

[Bug 15292] Microsoft Office Outlook 2007: Cannot start outlook once e-mail settings have been configured

http://bugs.winehq.org/show_bug.cgi?id=15292

William Lovaton  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #1 from William Lovaton   2009-02-03 06:43:37 ---
I managed to ignore bug #15291 and now I'm getting this bug.  I tried setting
the operating system to Windows Vista in wine configuration but then it doesn't
even start.

Is there a way to make it work?

It's a shame OutLook 2007 doesn't work because Word, Excel and PowerPoint are
doing great.  I'm glad, I really didn't expect this level of performance from
wine.

Thanks a lot for your help.

[Bug 15292] Microsoft Office Outlook 2007: Cannot start outlook once e-mail settings have been configured

http://bugs.winehq.org/show_bug.cgi?id=15292

--- Comment #2 from Aaron   2009-02-06 14:54:32 ---
Created an attachment (id=19288)
 --> (http://bugs.winehq.org/attachment.cgi?id=19288)
Backtrace output

Providing some backtrace output, it would be really great if this worked
(Running Outlook in a VM blows).

[Bug 15292] Microsoft Office Outlook 2007: Cannot start outlook once e-mail settings have been configured

http://bugs.winehq.org/show_bug.cgi?id=15292

larstobi  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 15292] Microsoft Office Outlook 2007: Cannot start outlook once e-mail settings have been configured

http://bugs.winehq.org/show_bug.cgi?id=15292

Mark  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #3 from Mark   2009-11-06 13:23:52 ---
I am receiving the exact same issue.  Is there a resolution for this yet?  I
get the error:  Cannot open your default e-mail folders.  The information store
could not be opened

[Bug 15292] Microsoft Office Outlook 2007: Cannot start outlook once e-mail settings have been configured

http://bugs.winehq.org/show_bug.cgi?id=15292

--- Comment #4 from Austin English   2009-11-06 14:47:58 ---
I haven't messed with it lately, but perhaps try native dcom98/msxml3?

[Bug 15292] Microsoft Office Outlook 2007: Cannot start outlook once e-mail settings have been configured

http://bugs.winehq.org/show_bug.cgi?id=15292

--- Comment #5 from Mark   2009-11-09 14:24:27 ---
Hmm, how do I set that?  I have followed all the guides and it opened up fine
at first.  After I tried to configure mail it crashed.

It will still launch, but then have error saying it can't open the default
folders and then close out when I hit ok.

Anyone know how to go in an manually set the mail settings???

[Bug 15292] Microsoft Office Outlook 2007: Cannot start outlook once e-mail settings have been configured

http://bugs.winehq.org/show_bug.cgi?id=15292

--- Comment #6 from Austin English   2009-11-11 15:47:49 ---
(In reply to comment #5)
> Hmm, how do I set that?  I have followed all the guides and it opened up fine
> at first.  After I tried to configure mail it crashed.

'wget kegel.com/wine/winetricks && sh winetricks dcom98 msxml3'

[Bug 15292] Microsoft Office Outlook 2007: Cannot start outlook once e-mail settings have been configured

http://bugs.winehq.org/show_bug.cgi?id=15292

Arslan  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #7 from Arslan   2010-02-22 05:36:39 ---
(In reply to comment #6)
> (In reply to comment #5)
> > Hmm, how do I set that?  I have followed all the guides and it opened up fine
> > at first.  After I tried to configure mail it crashed.
>
> 'wget kegel.com/wine/winetricks && sh winetricks dcom98 msxml3'

Erm, I just tried this and now Outlook window doesn't even appear. The other
office apps (word, etc.) which were working fine before and now are they are
not starting.

[Bug 15292] Microsoft Office Outlook 2007: Cannot start outlook once e-mail settings have been configured

http://bugs.winehq.org/show_bug.cgi?id=15292

Rosanne DiMesio  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #8 from Rosanne DiMesio   2010-02-22 15:57:21 ---
(In reply to comment #7)
> > 'wget kegel.com/wine/winetricks && sh winetricks dcom98 msxml3'
>
> Erm, I just tried this and now Outlook window doesn't even appear. The other
> office apps (word, etc.) which were working fine before and now are they are
> not starting.

Remove the overrides for oleaut32.dll, rpcrt4.dll, and ole32.dll. The versions
of those dlls installed by dcom98 are too old; Office 2007 requires XP or
later.

[Bug 15292] Microsoft Office Outlook 2007: Cannot start outlook once e-mail settings have been configured

http://bugs.winehq.org/show_bug.cgi?id=15292

--- Comment #9 from Arslan   2010-02-23 04:49:13 ---
Sorry I am a noob at wine / winetricks - although not a total noob at linux.
Please can you tell me how to do that from command line or what to do from the
wine config dialog.

[Bug 15292] Microsoft Office Outlook 2007: Cannot start outlook once e-mail settings have been configured

http://bugs.winehq.org/show_bug.cgi?id=15292

--- Comment #10 from Arslan   2010-02-23 05:01:37 ---
(In reply to comment #9)
> Sorry I am a noob at wine / winetricks - although not a total noob at linux.
> Please can you tell me how to do that from command line or what to do from the
> wine config dialog.

Even my winecfg fails to load.

az@desktop:~$ winecfg
err:module:attach_process_dlls "rpcrt4.dll" failed to initialize, aborting
err:module:LdrInitializeThunk Main exe initialization for
L"C:\windows\system32\winecfg.exe" failed, status

[Bug 15292] Microsoft Office Outlook 2007: Cannot start outlook once e-mail settings have been configured

http://bugs.winehq.org/show_bug.cgi?id=15292

--- Comment #11 from Arslan   2010-02-23 06:56:41 ---
(In reply to comment #8)
> (In reply to comment #7)
> > > 'wget kegel.com/wine/winetricks && sh winetricks dcom98 msxml3'
> >
> > Erm, I just tried this and now Outlook window doesn't even appear. The other
> > office apps (word, etc.) which were working fine before and now are they are
> > not starting.
>
> Remove the overrides for oleaut32.dll, rpcrt4.dll, and ole32.dll. The versions
> of those dlls installed by dcom98 are too old; Office 2007 requires XP or
> later.

Ok so, I managed to get wincfg running again by running the cmd:
WINEDLLOVERRIDES=ole32,oleaut32,rpcrt4=b wine winecfg

And then from the the libraries tab, I removed the entries listed for
oleaut32.dll, rpcrt4.dll, and ole32.dll. But then I am back to where I started;
the other office apps work fine but Outlook has the same error. Any other
suggestions? I really need it to work as I need to ditch my VM'ed Windows...

[Bug 15292] Microsoft Office Outlook 2007: Cannot start outlook once e-mail settings have been configured

http://bugs.winehq.org/show_bug.cgi?id=15292

[e-mail] changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 15292] Microsoft Office Outlook 2007: Cannot start outlook once e-mail settings have been configured

http://bugs.winehq.org/show_bug.cgi?id=15292

Thradius  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #12 from Thradius  2011-01-25 13:33:08 CST ---
(In reply to comment #11)
> (In reply to comment #8)
> > (In reply to comment #7)
> > > > 'wget kegel.com/wine/winetricks && sh winetricks dcom98 msxml3'
> > >
> > > Erm, I just tried this and now Outlook window doesn't even appear. The other
> > > office apps (word, etc.) which were working fine before and now are they are
> > > not starting.
> >
> > Remove the overrides for oleaut32.dll, rpcrt4.dll, and ole32.dll. The versions
> > of those dlls installed by dcom98 are too old; Office 2007 requires XP or
> > later.
>
> Ok so, I managed to get wincfg running again by running the cmd:
> WINEDLLOVERRIDES=ole32,oleaut32,rpcrt4=b wine winecfg
>
> And then from the the libraries tab, I removed the entries listed for
> oleaut32.dll, rpcrt4.dll, and ole32.dll. But then I am back to where I started;
> the other office apps work fine but Outlook has the same error. Any other
> suggestions? I really need it to work as I need to ditch my VM'ed Windows...

Go to the folder "/.wine/drive_c/windows/system32" and run the "control.exe" It
will open up the "Wine Control Panel" and then run "Mail" to change your
Outlook settings. Cheers!

[Bug 15292] Microsoft Office Outlook 2007: Cannot start outlook once e-mail settings have been configured

http://bugs.winehq.org/show_bug.cgi?id=15292

benhengx  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #13 from benhengx  2011-01-27 02:00:28 CST ---
(In reply to comment #12)
> (In reply to comment #11)
> > (In reply to comment #8)
> > > (In reply to comment #7)
> > > > > 'wget kegel.com/wine/winetricks && sh winetricks dcom98 msxml3'
> > > >
> > > > Erm, I just tried this and now Outlook window doesn't even appear. The other
> > > > office apps (word, etc.) which were working fine before and now are they are
> > > > not starting.
> > >
> > > Remove the overrides for oleaut32.dll, rpcrt4.dll, and ole32.dll. The versions
> > > of those dlls installed by dcom98 are too old; Office 2007 requires XP or
> > > later.
> >
> > Ok so, I managed to get wincfg running again by running the cmd:
> > WINEDLLOVERRIDES=ole32,oleaut32,rpcrt4=b wine winecfg
> >
> > And then from the the libraries tab, I removed the entries listed for
> > oleaut32.dll, rpcrt4.dll, and ole32.dll. But then I am back to where I started;
> > the other office apps work fine but Outlook has the same error. Any other
> > suggestions? I really need it to work as I need to ditch my VM'ed Windows...
>
> Go to the folder "/.wine/drive_c/windows/system32" and run the "control.exe" It
> will open up the "Wine Control Panel" and then run "Mail" to change your
> Outlook settings. Cheers!

I tried to configure the 'Mail' settings with any possible values, but that
always did not work ('Cannot open your default e-mail folders. The information
store could not be opened'). The Windows machines can work because they login
into the AD domain?

[Bug 15292] Microsoft Office Outlook 2007: Cannot start outlook once e-mail settings have been configured

http://bugs.winehq.org/show_bug.cgi?id=15292

--- Comment #14 from Hans Leidekker  2012-05-11 02:31:02 CDT ---
Outlook 2007 should run on current Wine if you set a native override for
riched20. Please try again.

[Bug 15292] Microsoft Office Outlook 2007: Cannot start outlook once e-mail settings have been configured

http://bugs.winehq.org/show_bug.cgi?id=15292

--- Comment #15 from Austin English  2012-05-13 20:37:31 CDT ---
(In reply to comment #14)
> Outlook 2007 should run on current Wine if you set a native override for
> riched20. Please try again.

I don't know where my Office 2007 dvd is, so someone else will have to test.

[Bug 15292] Microsoft Office Outlook 2007: Cannot start outlook once e-mail settings have been configured

http://bugs.winehq.org/show_bug.cgi?id=15292

Rosanne DiMesio  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEW                         |RESOLVED
         Resolution|                            |FIXED

--- Comment #16 from Rosanne DiMesio  2012-05-13 21:25:01 CDT ---
Starts up fine here. It can even send and receive email.

[Bug 15292] Microsoft Office Outlook 2007: Cannot start outlook once e-mail settings have been configured

http://bugs.winehq.org/show_bug.cgi?id=15292

--- Comment #17 from Hans Leidekker  2012-05-14 02:25:27 CDT ---
(In reply to comment #16)
> Starts up fine here. It can even send and receive email.

Thanks for testing. Note that Outlook 2010 should also work.

[Bug 15292] Microsoft Office Outlook 2007: Cannot start outlook once e-mail settings have been configured

http://bugs.winehq.org/show_bug.cgi?id=15292

Alexandre Julliard  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #18 from Alexandre Julliard  2012-05-25 13:43:01 CDT ---
Closing bugs fixed in 1.5.5.