[Bug 58430] New: Clip Studio Paint 4.0 EX Crashes when trying to save or export a project

[WineHQ Bugzilla]

http://bugs.winehq.org/show_bug.cgi?id=58430

Bug ID: 58430
           Summary: Clip Studio Paint 4.0 EX Crashes when trying to save
                    or export a project
           Product: Wine
           Version: 10.11
          Hardware: x86-64
                OS: Linux
            Status: UNCONFIRMED
          Severity: major
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

Created attachment 78852
  --> http://bugs.winehq.org/attachment.cgi?id=78852
A Crash Log Created by wine after trying to save the project.

After applying all the needed workarounds to launch the program, trying to save
a project or export it with the file menu causes it to hard crash, completely
killing the program and triggering the wine debugger. Tried to save the
project, export it into 3 different formats, and use save as in the file menu,
all of which yielded the same result of hard crashing. Distro is CatchyOS
(Arch-based), With the wine version being from wine-git. Log is Attached.

[Bug 58430] Clip Studio Paint 4.0 EX Crashes when trying to save or export a project

[WineHQ Bugzilla]

http://bugs.winehq.org/show_bug.cgi?id=58430

Dani  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
       Distribution|---                         |ArchLinux

[Bug 58430] Clip Studio Paint 4.0 EX Crashes when trying to save or export a project

[WineHQ Bugzilla]

http://bugs.winehq.org/show_bug.cgi?id=58430

--- Comment #1 from Dani  ---
Also apologies if this bug report seems a bit crude, its my first time trying
to report these bugs...

[Bug 58430] Clip Studio Paint 4.0 EX Crashes when trying to save or export a project

[WineHQ Bugzilla]

http://bugs.winehq.org/show_bug.cgi?id=58430

Ken Sharp  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                URL|                            |https://www.clipstudio.net/
                   |                            |en/dl/
           Severity|major                       |normal
           Keywords|                            |download

--- Comment #2 from Ken Sharp  ---
It's a good first bug, thank you. Just be aware of the "Importance" (Severity)
ratings. This is not major.
https://bugs.winehq.org/page.cgi?id=fields.html
The link in Bugzilla is incorrect (will fix).

Please remember to link bugs to the AppDB to avoid duplicates in the future.
https://appdb.winehq.org/objectManager.php?sClass=version&iId=42586

Did you use any older versions of Wine?

[Bug 58430] Clip Studio Paint 4.0 EX Crashes when trying to save or export a project

[WineHQ Bugzilla]

http://bugs.winehq.org/show_bug.cgi?id=58430

--- Comment #3 from Dani  ---
Created attachment 78864
  --> http://bugs.winehq.org/attachment.cgi?id=78864
The Output of running CSP in terminal and trying to save the project

[Bug 58430] Clip Studio Paint 4.0 EX Crashes when trying to save or export a project

[WineHQ Bugzilla]

http://bugs.winehq.org/show_bug.cgi?id=58430

--- Comment #4 from Dani  ---
I was using the latest version of wine stable for my distro, 10.9-2, Though to
test this and get CSP to originally run in the first place, i changed to the
wine-git version on the aur, which is currently running version 10.11. (Because
the stable wine was missing a fix that makes csp boot in the first place) I
have also provided the output of running csp in the terminal since i seem to
have forgot last time.

[Bug 58430] Clip Studio Paint 4.0 EX Crashes when trying to save or export a project

[WineHQ Bugzilla]

http://bugs.winehq.org/show_bug.cgi?id=58430

Ignacy Kuchciński  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #5 from Ignacy Kuchciński  ---
(In reply to Dani from comment #0)
> Created attachment 78852 [details]
> A Crash Log Created by wine after trying to save the project.
>
> After applying all the needed workarounds to launch the program, trying to
> save a project or export it with the file menu causes it to hard crash,
> completely killing the program and triggering the wine debugger. Tried to
> save the project, export it into 3 different formats, and use save as in the
> file menu, all of which yielded the same result of hard crashing. Distro is
> CatchyOS (Arch-based), With the wine version being from wine-git. Log is
> Attached.

Hi, the first crash log you provided seems to indicate that you're using the
Windows 10 compatibility mode, did you not run into the
https://bugs.winehq.org/show_bug.cgi?id=58254, which would cause crashing on
launching ClipStudioPaint.exe itself? Also, what workarounds did you use?

[Bug 58430] Clip Studio Paint 4.0 EX Crashes when trying to save or export a project

[WineHQ Bugzilla]

http://bugs.winehq.org/show_bug.cgi?id=58430

--- Comment #6 from Ignacy Kuchciński  ---
(In reply to Dani from comment #3)
> Created attachment 78864 [details]
> The Output of running CSP in terminal and trying to save the project

Could you provide the full log since starting in terminal?

[Bug 58430] Clip Studio Paint 4.0 EX Crashes when trying to save or export a project

[WineHQ Bugzilla]

http://bugs.winehq.org/show_bug.cgi?id=58430

--- Comment #7 from Dani  ---
Sorry for being so late, but the workaround i used to make it launch, based on
this appdb report/test results for 4.x
https://appdb.winehq.org/objectManager.php?sClass=version&iId=42586 , which
involved setting the exe of CSP itself to run in 8.1 mode (any other version
would cause it to crash on boot), and anything relating to CLIP STUDIO (its
launcher) would have to have edge installed along with webview in order to view
the pages and make the launcher function, But that isnt related to CSP itself.

[Bug 58430] Clip Studio Paint 4.0 EX Crashes when trying to save or export a project

[WineHQ Bugzilla]

http://bugs.winehq.org/show_bug.cgi?id=58430

--- Comment #8 from Ignacy Kuchciński  ---
(In reply to Dani from comment #7)
> Sorry for being so late, but the workaround i used to make it launch, based
> on this appdb report/test results for 4.x
> https://appdb.winehq.org/objectManager.php?sClass=version&iId=42586 , which
> involved setting the exe of CSP itself to run in 8.1 mode (any other version
> would cause it to crash on boot), and anything relating to CLIP STUDIO (its
> launcher) would have to have edge installed along with webview in order to
> view the pages and make the launcher function, But that isnt related to CSP
> itself.

No worries, thanks for the clarification.

Based on this information I tried reproducing with following steps:

1. Download CSP from https://www.clipstudio.net/en/purchase/complete_win/
- The version downloaded is CSP_403w_setup.exe with sha1sum
5f065c2a5231862badea072af3d35b3a7ecfc294
2. Install in clean wine 10.12 prefix with default Windows 10 compatibility
3. Change Windows version to 8.1 specifically for ClipStudioPaint.exe in
winecfg
4. Run CLIPStudio.exe, login with a license to get EX version, try save and
export

I still couldn't reproduce, so additional information on anything different
would be appreciated, especially full log, since that will allow me to try to
fix this without being able to debug it on my end ;)