https://bugs.winehq.org/show_bug.cgi?id=48562
Bug ID: 48562 Summary: ABUS CMS client black window Product: Wine Version: 5.0 Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs@winehq.org Reporter: 3dw_50ssu16amyn7@byom.de Distribution: Ubuntu
Created attachment 66377 --> https://bugs.winehq.org/attachment.cgi?id=66377 Screenshot from main UI
ABUS, a german security company, provides a CMS for their cctv cameras. The CMS consists of three parts, this bug focuses on the client.
After installing and opening the client you're asked to set an admin password and the main UI loads. A "Run Error" popup is opened and the main UI is displayed. The menus are fine but the center is black (see screenshot). After a short period of time the app stops responding.
No cctv hardware is required to reproduce this bug.
Runlog attached with WINEDEBUG=+seh Tested with wine-5.0 on Ubuntu 18.04.3
Required winetricks: mdac28, vcrun2008, vcrun6sp6
Download: https://www.abus.com/ger/Sicherheit-Zuhause/Videoueberwachung/Aufzeichnungss... Direct link: https://www.abus.com/var/ImagesPIM/d110001/medias/common/22/TVSW11001_ABUS_C...
https://bugs.winehq.org/show_bug.cgi?id=48562
--- Comment #1 from sahelanthropus 3dw_50ssu16amyn7@byom.de --- Created attachment 66378 --> https://bugs.winehq.org/attachment.cgi?id=66378 runlog with WINEDEBUG=+seh
https://bugs.winehq.org/show_bug.cgi?id=48562
Louis Lenders xerox.xerox2000x@gmail.com changed:
What |Removed |Added ---------------------------------------------------------------------------- Ever confirmed|0 |1 CC| |xerox.xerox2000x@gmail.com URL| |https://www.abus.com/var/Im | |agesPIM/d110001/medias/comm | |on/22/TVSW11001_ABUS_CMS_V2 | |.6.6.75.zip Keywords| |download Status|UNCONFIRMED |NEW
--- Comment #2 from Louis Lenders xerox.xerox2000x@gmail.com --- Hi, confirming. Before exception/crash there`s lots of line`s like here below as the program seems to look for several fonts, like so:
0031:Call KERNEL32.CreateFileA(1fd74448 "C:\Program Files\ABUS Security-Center\ABUS CMS\ABUS CMS Client\fonts/angsau.ttf", 80000000,00000003,0032b180,00000003,00000080,0 0000000) ret=042e98ca . . 0031:Ret ntdll.NtCreateFile() retval=c000003a ret=7b011724 . 0031:Ret KERNEL32.GetLastError() retval=00000003 ret=042d4342 . 0031:trace:seh:raise_exception code=c0000005 flags=0 addr=0x4261968 ip=04261968 tid=0031
But there isn`t even a directory called "fonts" in the program dir. For me "winetricks arial" works around the error and the app comes up fine (tested in Staging-5.0)
As a guess I would say this is not a duplicate of the "missing arial" bug, there might be more wrong here (?)
@OP: Could you try "winetricks arial" and report back what changes?
Thanks in advance for reporting back
https://bugs.winehq.org/show_bug.cgi?id=48562
--- Comment #3 from sahelanthropus 3dw_50ssu16amyn7@byom.de --- Installing arial indeed fixes this bug. The UI now loads fine, never thought a missing font could make an app this buggy.
There are some bugs only reproducable with cctv hardware like trying to playback video footage (nothing is played), should I create a bug for that? I don't think anyone else has such hardware.
https://bugs.winehq.org/show_bug.cgi?id=48562
Louis Lenders xerox.xerox2000x@gmail.com changed:
What |Removed |Added ---------------------------------------------------------------------------- Summary|ABUS CMS client black |ABUS CMS client shows |window |black window and hangs | |(winetricks arial is a | |workaround)
--- Comment #4 from Louis Lenders xerox.xerox2000x@gmail.com --- (In reply to sahelanthropus from comment #3)
There are some bugs only reproducable with cctv hardware like trying to playback video footage (nothing is played), should I create a bug for that? I don't think anyone else has such hardware.
Well, that`s up to you ;) I guess it will be harder for developers to find bug as they don`t have hardware but you could always try
regards
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