[Bug 48227] New: Acrobat XI Pro page fault on read access to 0x63696c61 in 32-bit code

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48227

Bug ID: 48227
           Summary: Acrobat XI Pro page fault on read access to 0x63696c61
                    in 32-bit code
           Product: Wine
           Version: unspecified
          Hardware: x86-64
                OS: Linux
            Status: UNCONFIRMED
          Severity: major
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

Created attachment 65871
  --> https://bugs.winehq.org/attachment.cgi?id=65871
Backtrace from Acrobat

Adobe Acrobat XI Professional, with almost native-level functionality crashes
on Wine 4.19 and later.
Rolling back to Wine 4.18 or earlier restores normal operation.
Tested on multiple machines running Arch and OpenSUSE Tumbleweed.

Backtrace from Acrobat attached.

Console output as follows (using Wine 4.21):

` [jpb@No3 ~]$ env WINEPREFIX="/home/omar/.win8" wine start "C://Program
Files//Adobe//Acrobat 11.0//Acrobat//Acrobat.exe" `
` [jpb@No3 ~]$ 002b:fixme:heap:RtlSetHeapInformation (nil) 1 (nil) 0 stub `
` [jpb@No3 ~]$ 002b:fixme:heap:RtlSetHeapInformation (nil) 1 (nil) 0 stub `
` 002b:fixme:process:SetProcessDEPPolicy (1): stub `
` 002b:fixme:heap:RtlSetHeapInformation (nil) 1 (nil) 0 stub `
` 002b:fixme:heap:RtlSetHeapInformation 0x530000 0 0x32fb4c 4 stub `
` 002b:fixme:heap:RtlSetHeapInformation 0x110000 0 0x32fb4c 4 stub `
` 002c:fixme:wer:WerRegisterMemoryBlock (0x5368b8 72) stub `
` 002b:fixme:ntdll:NtQuerySystemInformation info_class ` 
` SYSTEM_PERFORMANCE_INFORMATION `
` wine: Unhandled page fault on read access to 00000000 at address 7E30410A `
`(thread 002b), starting debugger... `

[Bug 48227] Acrobat XI Pro page fault on read access to 0x63696c61 in 32-bit code

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48227

--- Comment #1 from John B  ---
Sorry about the formatting; I wasn't sure what tags to use.

[Bug 48227] Acrobat XI Pro page fault on read access to 0x63696c61 in 32-bit code

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48227

Louis Lenders  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]
           Severity|major                       |normal
           Keywords|                            |regression

--- Comment #2 from Louis Lenders  ---
Hi,

Is it possible you could do a regression test to find the commit that broke it?

- Also: Is this free to download? If so, please add download link

- Last question: does ''winetricks vcrun2010'' change anything?

Regards

[Bug 48227] Acrobat XI Pro page fault on read access to 0x63696c61 in 32-bit code

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48227

--- Comment #3 from John B  ---
(In reply to Louis Lenders from comment #2)

Hi Lous,
> Is it possible you could do a regression test to find the commit that broke
> it?

Possibly although I've been using the pre-compiled binaries for both Arch &
OpenSUSE, rather than source.
However, see below.
> - Also: Is this free to download? If so, please add download link

Do you mean Acrobat XI Pro?
This is a paid product, although now out of support. I believe it is possible
to install a trial version without a serial number although it seems Adobe no
longer offers the download of this version.
> - Last question: does ''winetricks vcrun2010'' change anything?

Great suggestion - I have just run that within the relevant bottle and now it
seems Acrobat can again open a PDF file without crashing.
This is using wine-staging 4.20 on Arch.
I'll experiment a little more later today when I get home from work to confirm
if that is indeed the fix.

Any reason why this requirement would have changed from 4.18 and earlier?

Thank you!

[Bug 48227] Acrobat XI Pro page fault on read access to 0x63696c61 in 32-bit code

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48227

Louis Lenders  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
          Component|-unknown                    |msvcrt

--- Comment #4 from Louis Lenders  ---
> Any reason why this requirement would have changed from 4.18 and earlier?
>
> Thank you!

There`s a regression apparently as you already mentioned..

Could you set all dlls to builtin (in winecfg) and add debuglog so developers
could have a look at it :

WINEDEBUG=+msvcrt wine name_of_app.exe &>log.txt 
(attach bzipped2 log.txt to bugreport)

Thanks in advance

[Bug 48227] Acrobat XI Pro page fault on read access to 0x63696c61 in 32-bit code

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48227

--- Comment #5 from John B  ---
Created attachment 65882
  --> https://bugs.winehq.org/attachment.cgi?id=65882
WINEDBG output

[Bug 48227] Acrobat XI Pro page fault on read access to 0x63696c61 in 32-bit code

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48227

--- Comment #6 from John B  ---
(In reply to Louis Lenders from comment #4)
> >
>
> There`s a regression apparently as you already mentioned..
>
> Could you set all dlls to builtin (in winecfg) and add debuglog so
> developers could have a look at it :
>
> WINEDEBUG=+msvcrt wine name_of_app.exe &>log.txt 
> (attach bzipped2 log.txt to bugreport)

Done, using wine 4.21 (pre-compiled from the Arch repo) on my x64 machine where
I had not yet updated the vcredist_x86.exe

Hopefully that'll be helpful.

As an additional comment, I've subsequently run the Microsoft Visual C++
install using winetricks and the program (Acrobat.exe) now runs seemingly
without an issue.

Thanks again for your help!

[Bug 48227] Acrobat XI Pro page fault on read access to 0x63696c61 in 32-bit code

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48227

--- Comment #7 from Louis Lenders  ---
(In reply to John B from comment #6)
> (In reply to Louis Lenders from comment #4)
> > >
> >
> > There`s a regression apparently as you already mentioned..
> >
> > Could you set all dlls to builtin (in winecfg) and add debuglog so
> > developers could have a look at it :
> >
> > WINEDEBUG=+msvcrt wine name_of_app.exe &>log.txt 
> > (attach bzipped2 log.txt to bugreport)
>
> Done, using wine 4.21 (pre-compiled from the Arch repo) on my x64 machine
> where I had not yet updated the vcredist_x86.exe
>
> Hopefully that'll be helpful.

Hi John, unfortunately the attachment only contains the backtrace of the crash.
Could you try again WINEDEBUG=+msvcrt wine name_of_app.exe  and check, it
should really produce a lot of output , then redirect to log.txt. Thanks

[Bug 48227] Acrobat XI Pro page fault on read access to 0x63696c61 in 32-bit code

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48227

--- Comment #8 from John B  ---
Created attachment 65883
  --> https://bugs.winehq.org/attachment.cgi?id=65883
Correct - hopefully WINEDBG output

[Bug 48227] Acrobat XI Pro page fault on read access to 0x63696c61 in 32-bit code

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48227

--- Comment #9 from John B  ---
(In reply to Louis Lenders from comment #7)
> >
>
> Hi John, unfortunately the attachment only contains the backtrace of the
> crash.
> Could you try again WINEDEBUG=+msvcrt wine name_of_app.exe  and check, it
> should really produce a lot of output , then redirect to log.txt. Thanks

My apologies - hopefully the new attachment is the correct one.

I'd also add that while with the winetricks vcrun2010 Acrobat seems to run
fine, it does crash on exit from time to time.

Thanks again.

[Bug 48227] Acrobat XI Pro page fault on read access to 0x63696c61 in 32-bit code

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48227

--- Comment #10 from Louis Lenders  ---
(In reply to John B from comment #8)
> Created attachment 65883 [details]
> Correct - hopefully WINEDBG output

You also have to cd into the directory where Acrobat.exe is residing:
In your log it now says
0009:err:module:__wine_process_init L"C:\windows\system32\Acrobat.exe" not
found

[Bug 48227] Acrobat XI Pro page fault on read access to 0x63696c61 in 32-bit code

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48227

--- Comment #11 from John B  ---
Created attachment 65892
  --> https://bugs.winehq.org/attachment.cgi?id=65892
Try three

Apologies about being pretty slow (in the wits department) with this...

[Bug 48227] Acrobat XI Pro page fault on read access to 0x63696c61 in 32-bit code

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48227

--- Comment #12 from John B  ---
Created attachment 65893
  --> https://bugs.winehq.org/attachment.cgi?id=65893
Final version of crash log

Sorry for being real dense with this...as you can see, I don't work in IT...

Anyway, after I realised that log No 3 was also wrong, I think the last version
of it should finally be the correct one. The uncompressed file is 24 MB, so as
you said earlier, definitely a 'large file'!

Thank you for your patience.

[Bug 48227] Acrobat XI Pro page fault on read access to 0x63696c61 in 32-bit code

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48227

Alexandre Julliard  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
         Resolution|---                         |DUPLICATE
             Status|UNCONFIRMED                 |RESOLVED

--- Comment #13 from Alexandre Julliard  ---
Most likely the same as bug 48454.

*** This bug has been marked as a duplicate of bug 48454 ***

[Bug 48227] Acrobat XI Pro crashes on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48227

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
    Regression SHA1|                            |97425bd9639578c397f260d5c74
                   |                            |5a73f0964406a
                 CC|                            |[e-mail]
            Version|unspecified                 |4.21
            Summary|Acrobat XI Pro page fault   |Acrobat XI Pro crashes on
                   |on read access to           |startup
                   |0x63696c61 in 32-bit code   |

[Bug 48227] Acrobat XI Pro crashes on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=48227

Alistair Leslie-Hughes  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #14 from Alistair Leslie-Hughes  ---
Closing Duplicate.