[Bug 39102] New: Office 2010 regression "encountered an error during setup" error during installation
https://bugs.winehq.org/show_bug.cgi?id=39102
Bug ID: 39102 Summary: Office 2010 regression "encountered an error during setup" error during installation Product: Wine Version: 1.7.49 Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs@winehq.org Reporter: tomasvandenooijevaer@gmail.com Distribution: ---
Since Wine 1.7.49 I can no longer install Microsoft Office 2010 without running into the following error: "Microsoft Office Professional Plus 2010 encountered an error during setup"
Downgrading to 1.7.48 is a workaround for this regression. No other packages have been upgraded on my machine (64 bit Arch Linux, fully up-to-date on 18 August 2015).
Commands used for installation: export WINEARCH=win32 export WINEPREFIX=~/.wine-office2010 wine setup.exe
Application version used: Microsoft Office Professional Plus 2010. Legal version supplied by my university. I have also tried an extractable installer downloaded through Bittorrent, this gives me the same error.
The error message is probably not very helpful, therefore the terminal logs have been attached, both for the working installation (log_office2010_wine1748.txt) and broken installation (log_office2010_wine1749.txt).
After removing lines that were common in both log files, I notice that lines similar to the following are unique for the broken installation (1.7.49):
err:rpc:I_RpcReceive we got fault packet with status 0x80070241 err:msi:ITERATE_Actions Execution halted, action L"CAInstallSppPlugin.x86" returned 1603 fixme:service:EnumDependentServicesW 0x20d7e38 0x00000001 (nil) 0x00000000 0x341cbe0 0x341cbe4 - stub fixme:rpc:handle_bind_error unexpected status value 1765 err:rpc:RpcAssoc_BindConnection rejected bind for reason 0 fixme:rpc:handle_bind_error unexpected status value 1765 err:rpc:RpcAssoc_BindConnection rejected bind for reason 0
Let me know if you require any additional testing.
https://bugs.winehq.org/show_bug.cgi?id=39102
tomasvandenooijevaer@gmail.com changed:
What |Removed |Added ---------------------------------------------------------------------------- Keywords| |regression CC| |tomasvandenooijevaer@gmail. | |com Distribution|--- |ArchLinux
https://bugs.winehq.org/show_bug.cgi?id=39102
--- Comment #1 from tomasvandenooijevaer@gmail.com --- Created attachment 52095 --> https://bugs.winehq.org/attachment.cgi?id=52095 Terminal log for installation with working wine version (1.7.48)
https://bugs.winehq.org/show_bug.cgi?id=39102
--- Comment #2 from tomasvandenooijevaer@gmail.com --- Created attachment 52096 --> https://bugs.winehq.org/attachment.cgi?id=52096 Terminal log for installation with broken wine version (1.7.49) - trimmed down
Trimmed the file (was >1000 kB) around line 4488
https://bugs.winehq.org/show_bug.cgi?id=39102
Sebastian Lackner sebastian@fds-team.de changed:
What |Removed |Added ---------------------------------------------------------------------------- CC| |sebastian@fds-team.de
--- Comment #3 from Sebastian Lackner sebastian@fds-team.de --- This issue sounds like bug https://bugs.winehq.org/show_bug.cgi?id=39040, which was fixed shortly after the release of 1.7.49. Please test with current wine git (or 1.7.50 after it was released) to verify that its also fixed for you.
https://bugs.winehq.org/show_bug.cgi?id=39102
--- Comment #4 from Rosanne DiMesio dimesio@earthlink.net --- I can't reproduce this in wine-1.7.49-41-g36a39ce, and my copy of Office 2010 Pro Plus is also from my employer under an academic volume license. It is possible that this is something that has already been fixed in git.
However, I also noticed this in both your logs: ----- err:winediag:schan_imp_init Failed to load libgnutls, secure connections will not be available ----- You are missing a dependency. You need to fix that and retest, preferably in current git.
https://bugs.winehq.org/show_bug.cgi?id=39102
tomasvandenooijevaer@gmail.com changed:
What |Removed |Added ---------------------------------------------------------------------------- Status|UNCONFIRMED |RESOLVED Resolution|--- |DUPLICATE
--- Comment #5 from tomasvandenooijevaer@gmail.com --- Thanks for the swift replies, Sebastian and Rosanne. I failed to see the default search is for open bugs only, thereby missing bug 39040. Sorry about that.
Test with current wine-git: I cannot get wine-git to compile and run without giving me a bunch of new errors ("language not supported" when starting Office, programs running in 1.7.49 no longer working). However, browsing through the referenced bug report this appears to be exactly the same problem I encountered. I've marked this as a duplicate for now. When minds brighter than mine release 1.7.50 for my distro I will re-evaluate and re-open this bug report if needed.
Missing dependency: After installing lib32-gnutls the error "err:winediag:schan_imp_init Failed to load libgnutls, secure connections will not be available" disappeared, but this did not fix the problem on the broken version (1.7.49).
Thanks again for your feedback and keep up the good work :)
*** This bug has been marked as a duplicate of bug 39040 ***
https://bugs.winehq.org/show_bug.cgi?id=39102
Austin English austinenglish@gmail.com changed:
What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |CLOSED
--- Comment #6 from Austin English austinenglish@gmail.com --- Closing.
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