[Bug 30166] New: GotoMeeting complains "GoToMeeting failed to start, or exited with an error." (dogfood)

http://bugs.winehq.org/show_bug.cgi?id=30166

Bug #: 30166
           Summary: GotoMeeting complains "GoToMeeting failed to start, or
                    exited with an error." (dogfood)
           Product: Wine
           Version: 1.4
          Platform: x86
        OS/Version: Linux
            Status: NEW
          Severity: normal
          Priority: P2
         Component: -unknown
        AssignedTo: [e-mail]
        ReportedBy: [e-mail]
    Classification: Unclassified

GotoMeeting seems to install, but when it starts up, it briefly puts up
a "starting" dialog, then opens a web page saying "starting", then aborts
with a dialog saying "failed to start".  The log says

...
err:ntdll:NtQueryInformationToken Unhandled Token Information class 11!
fixme:ole:CoInitializeSecurity ((nil),-1,(nil),(nil),3,2,(nil),0,(nil)) - stub!
err:ole:marshal_object object doesn't expose interface
{00000001-0000-0000-c000-000000000046}, failing with error 0x80004002
err:ole:ClientIdentity_QueryMultipleInterfaces IRemUnknown_RemQueryInterface
failed with error 0x80004002
err:ole:CoUnmarshalInterface Couldn't query for interface
{00000001-0000-0000-c000-000000000046}, hr = 0x80004002
err:ole:CoGetClassObject no class object {31da490c-fb00-4be3-b4b8-8e8ad03f5a73}
could be created for context 0x4

[Bug 30166] GotoMeeting complains "GoToMeeting failed to start, or exited with an error." (dogfood)

http://bugs.winehq.org/show_bug.cgi?id=30166

--- Comment #1 from Dan Kegel  2012-03-14 13:11:51 CDT ---
Created attachment 39363
  --> http://bugs.winehq.org/attachment.cgi?id=39363
+ole,+dialog,+text,+process,+module log of "wine g2m_download.exe" on 2nd run

[Bug 30166] GotoMeeting complains "GoToMeeting failed to start, or exited with an error." (dogfood)

http://bugs.winehq.org/show_bug.cgi?id=30166

Dan Kegel  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |download
                URL|                            |http://www.gotomeeting.com/
                   |                            |fec/online_meeting

--- Comment #2 from Dan Kegel  2012-03-14 13:18:15 CDT ---
I should mention that I was trying to join a meeting hosted by someone else,
not host a meeting myself.  You can probably reproduce by hosting the free
trial on a windows box, inviting yourself, and then joining from a linux box.

[Bug 30166] GoToMeeting v5.1 build 880 complains "GoToMeeting failed to start, or exited with an error."

https://bugs.winehq.org/show_bug.cgi?id=30166

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                URL|http://www.gotomeeting.com/ |https://support.citrixonlin
                   |fec/online_meeting          |e.com/en_us/gotomeeting/all
                   |                            |_files/gtm020012
                 CC|                            |[e-mail]
            Summary|GotoMeeting complains       |GoToMeeting v5.1 build 880
                   |"GoToMeeting failed to      |complains "GoToMeeting
                   |start, or exited with an    |failed to start, or exited
                   |error." (dogfood)           |with an error."

--- Comment #3 from Anastasius Focht  ---
Hello folks,

from the log:

--- snip ---
trace:module:load_native_dll Trying native dll L"C:\Program
Files\Citrix\GoToMeeting\880\g2mcomm.exe" 
--- snip ---

So this _might_ be v5.1, build 880 ... this is essential info, make sure to
include this info in the report.

Also labelling this as 'dogfood' is incorrect. Mac alone doesn't count.

There is no native Linux client for the app:
https://support.citrixonline.com/en_US/gotomeeting/all_files/GTM130019#What_...

--- quote ---
Does the Web Viewer work on Mac or Linux systems?

Yes, the GoToMeeting Web Viewer works on Mac systems that meet the above
requirements. Although the GoToMeeting Web Viewer does not officially support
Linux, it may also work on Linux systems that meet the above requirements.

Note: Because Linux is not officially supported by GoToMeeting, the Global
Customer Support team will be unable to troubleshoot any Linux joining issues. 
--- quote ---

The lowest version still available seems to be v5.3, build 969

https://support.citrixonline.com/en_US/gotomeeting/downloaddocument/GTMD0002...

(found this by manipulating the URI, there is no official download link)

Installs but hangs on post-install step with 2 processes churning the CPUs
which is a different bug.
> From your log it's almost impossible to figure out since it's missing pid/tid

info and relay would have been helpful, too:

--- snip ---
...
trace:process:create_process_impl app (null) cmdline L""C:\Program
Files\Citrix\GoToMeeting\880\g2mstart.exe" "/Action Join" "/EGWAddress
216.115.208.199,216.219.117.209,216.219.118.209" "/EGWDNS
egw.gotomeeting.com" "/EGWPort 80,443,8200" "/MeetingID 771344870" "/Mode
Terse" "/Product g2w" "/Stat On" "/StatDb On" "/Trigger Web""... 
...
trace:process:create_process_impl app (null) cmdline L""C:\Program
Files\Citrix\GoToMeeting\880\g2mcomm.exe"
"Action=Join&Digest=93eda589124e5413cfb28e1c74b0f45b&Dir=C:\Program
Files\Citrix\GoToMeeting\880\&EGWAddress=216.115.208.199,216.219.117.209,216.219.118.209&EGWDNS=egw.gotomeeting.com&EGWPort=80,443,8200&LoaderPath=C:\Program
Files\"... 
...
trace:ole:CoRegisterClassObject
({01b0fe03-357a-4a65-9207-c24521dca72a},0x5cd370,0x00000004,0x00000001,0x5cd428) 
...
trace:ole:local_server_thread Starting threader for
{01b0fe03-357a-4a65-9207-c24521dca72a}. 
...
trace:process:create_process_impl app (null) cmdline L""C:\Program
Files\Citrix\GoToMeeting\880\g2mlauncher.exe"
"StartID={01B0FE03-357A-4A65-9207-C24521DCA72A}&Debug=Off&Stat=On&StatDb=On&Index=0"" 
...
trace:ole:CoUnmarshalInterface completed with hr 0x80004002
err:ole:CoGetClassObject no class object {01b0fe03-357a-4a65-9207-c24521dca72a}
could be created for context 0x4
...
--- snip ---

Regards

[Bug 30166] GoToMeeting v5.1 build 880 complains "GoToMeeting failed to start, or exited with an error."

https://bugs.winehq.org/show_bug.cgi?id=30166

--- Comment #4 from Dan Kegel  ---
When I came up with the dogfood challenge in 2006, I don't think I meant to
exclude windows-only apps; it was more about including apps you were forced to
use in your day-to-day life.

I'll try to get another log next time I'm forced to use this app.

[Bug 30166] GoToMeeting v5.1 build 880 complains "GoToMeeting failed to start, or exited with an error."

https://bugs.winehq.org/show_bug.cgi?id=30166

Dan Kegel  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEW                         |RESOLVED
         Resolution|---                         |ABANDONED

--- Comment #5 from Dan Kegel  ---
But I don't have that old version anymore.  Now that you've made this
bug report specific to an obsolete version, I guess I'll abandon it.

[Bug 30166] GoToMeeting v5.1 build 880 complains "GoToMeeting failed to start, or exited with an error."

https://bugs.winehq.org/show_bug.cgi?id=30166

Bruno Jesus  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #6 from Bruno Jesus  ---
Closing abandoned bugs.