[Bug 26429] New: MS Office 2007 install failure - Setup Error dialog at the very start.

http://bugs.winehq.org/show_bug.cgi?id=26429

Summary: MS Office 2007 install failure - Setup Error dialog at
                    the very start.
           Product: Wine
           Version: 1.3.14
          Platform: x86-64
        OS/Version: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
        AssignedTo: [e-mail]
        ReportedBy: [e-mail]

When trying to install MS Office 2007 by running 'wine setup.exe' on either the
mounted image or a burnt CD, the installation splashscreen appears, followed by
a dialog with the title "Setup Error".  The text of the dialog is:

"Setup cannot continue because a required file is either corrupted or not
available.  Run Setup again from the original source disc or download location.
[OK]"

My system is Mandriva 2010.2 (x86-64) with wine 1.3.14.  I had previously
installed this without problem on an earlier Mandriva version.  But I need to
reinstall to install the Equation Editor auxiliary program.  There are only a
few fixme's printed which look like they are not related.  I have now tested
this with wine versions 1.1.33, 1.2, 1.3.5, and they all give the same dialog. 
Could this be a missing i586 dependency?

[Bug 26429] MS Office 2007 install failure - Setup Error dialog at the very start.

http://bugs.winehq.org/show_bug.cgi?id=26429

Dan Kegel  changed:

What    |Removed                     |Added
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           Keywords|                            |Installer
                 CC|                            |[e-mail]

--- Comment #1 from Dan Kegel  2011-03-15 10:54:53 CDT ---
Was this with a clean .wine directory?

Please attach a log, see http://wiki.winehq.org/FAQ#get_log

[Bug 26429] MS Office 2007 install failure - Setup Error dialog at the very start.

http://bugs.winehq.org/show_bug.cgi?id=26429

--- Comment #2 from Edward d'Auvergne  2011-03-16 08:00:31 CDT ---
Created an attachment (id=33666)
 --> (http://bugs.winehq.org/attachment.cgi?id=33666)
The log from "wine setup.exe &> ~/wine_log".

[Bug 26429] MS Office 2007 install failure - Setup Error dialog at the very start.

http://bugs.winehq.org/show_bug.cgi?id=26429

--- Comment #3 from Edward d'Auvergne  2011-03-16 08:01:03 CDT ---
Yes, this was from a clean .wine directory.  ~/.wine was deleted.

[Bug 26429] MS Office 2007 install failure - Setup Error dialog at the very start.

http://bugs.winehq.org/show_bug.cgi?id=26429

--- Comment #4 from Dan Kegel  2011-03-16 08:41:16 CDT ---
The log doesn't help too much... I wonder if a file might actually
be missing.  A +file log might help, you may have to compress it.

err:module:load_builtin_dll failed to load .so lib for builtin
L"winegstreamer.dll": libgstapp-0.10.so.0: cannot open shared object file: No
such file or directory

That's unrelated, but it looks like you have a poorly packaged wine...

I wonder if this could be a problem with the mandriva packages.

[Bug 26429] MS Office 2007 install failure - Setup Error dialog at the very start.

http://bugs.winehq.org/show_bug.cgi?id=26429

--- Comment #5 from Edward d'Auvergne  2011-03-16 09:03:19 CDT ---
The message

err:module:load_builtin_dll failed to load .so lib for builtin
L"winegstreamer.dll": libgstapp-0.10.so.0: cannot open shared object file: No
such file or directory

is due to the wine setup steps and not the MS Office part.  It is not shown if
~/.wine already exists.  I usually get a number of these error messages on
fresh installs, but fix most by installing the i586 dependencies by hand (this
is a x86-64 system, so a lot of the wine dependencies are not installed by
default, and the 64 bit libraries are not touched).

How do you create a '+file log' file?  My guess is that this is a package
issue, as I have tested the old 1.2 version of wine in which the installation
worked without problem (on Mandriva 2010.0).  Now all wine versions on Mandriva
2010.2 have this issue, on two separate systems.  The upgrade between the
systems was a reinstall, so the old i586 libraries were lost.  I would expect
wine to print out a message though so that it is easy to pin-point the problem.

[Bug 26429] MS Office 2007 install failure - Setup Error dialog at the very start.

http://bugs.winehq.org/show_bug.cgi?id=26429

Austin English  changed:

What    |Removed                     |Added
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             Status|UNCONFIRMED                 |RESOLVED
         Resolution|                            |INVALID

--- Comment #6 from Austin English  2011-03-16 11:54:01 CDT ---
(In reply to comment #5)
> How do you create a '+file log' file?  My guess is that this is a package
> issue, as I have tested the old 1.2 version of wine in which the installation
> worked without problem (on Mandriva 2010.0).  Now all wine versions on Mandriva
> 2010.2 have this issue, on two separate systems.  The upgrade between the
> systems was a reinstall, so the old i586 libraries were lost.  I would expect
> wine to print out a message though so that it is easy to pin-point the problem.

If it's a packaging issue, please report it to the packager.

[Bug 26429] MS Office 2007 install failure - Setup Error dialog at the very start.

http://bugs.winehq.org/show_bug.cgi?id=26429

Dmitry Timoshkov  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #7 from Dmitry Timoshkov  2011-03-17 04:35:15 CDT ---
Closing invalid.

[Bug 26429] MS Office 2007 install failure - Setup Error dialog at the very start.

http://bugs.winehq.org/show_bug.cgi?id=26429

Bill.Pearce  changed:

What    |Removed                     |Added
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                 CC|                            |[e-mail]