[Bug 42845] New: Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

Bug ID: 42845
           Summary: Hearthstone crashes at loading screen
           Product: Wine
           Version: 2.6
          Hardware: x86
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

Created attachment 57938
  --> https://bugs.winehq.org/attachment.cgi?id=57938
The wine stdout/stderr log from running Hearthstone

Since today, Hearthstone has crashed on both my Ubuntu machines, running 16.04
and 17.04, with multiple Wine versions (1.7, 2.5, and 2.6) It crashes as the
game is loading, while the blue rune is glowing at the top, and after the
friend list button appears on the bottom left, but before any other things have
loaded.

However, I have not changed my wine settings recently, so it must be related to
the game or to my account.

The fact that the crash seems related to a "LocationAPI", make me wonder if a
new patch has introduced a feature that my Wine installation doesn't have. Or
perhaps I accidentally enabled such a feature by either adding more friends or
by clicking the "Fireside Gatherings" button on my friends list.

Either way, my guess is the crash is related to the friends list, because
Hearthstone only crashes when I log onto my normal region (US), where I have
added friends. It does *not* crash when I log on to another region, such as
Europe, where I have no friends.

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

[e-mail] changed:

What    |Removed                     |Added
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       Distribution|---                         |Ubuntu

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

--- Comment #1 from [e-mail] ---
Created attachment 57939
  --> https://bugs.winehq.org/attachment.cgi?id=57939
A screenshot from the point during loading that the game crashes

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

[e-mail] changed:

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                 CC|                            |[e-mail]

--- Comment #2 from [e-mail] ---
I've been experiencing the exact same symptoms, starting at exactly the same
time.

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

--- Comment #3 from [e-mail] ---
System.BadImageFormatException apparently has to do with mono:
https://forum.unity3d.com/threads/mysterious-crash-for-no-reason-can-anyone-....

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

--- Comment #4 from [e-mail] ---
I don't doubt it's related to Mono, but the "System.BadImageFormatException:
Could not resolve field token" error seems like a generic error message for a
missing class, which in this case is probably LocationAPI, the real culprit.

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

--- Comment #5 from [e-mail] ---
My thought was, since in that link it looks like sometimes that error shows up
with mono but not with .Net, maybe it would go away with dotnet in winetricks.
Every time I try to install any dotnet more recent than 3.0, though, wine
appears to crash, so I haven't been able to test it.

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

[e-mail] changed:

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[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

[e-mail] changed:

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                 CC|                            |[e-mail]

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

[e-mail] changed:

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--- Comment #6 from [e-mail] ---
(In reply to shevvek.twitch from comment #5)
> My thought was, since in that link it looks like sometimes that error shows
> up with mono but not with .Net, maybe it would go away with dotnet in
> winetricks. Every time I try to install any dotnet more recent than 3.0,
> though, wine appears to crash, so I haven't been able to test it.

You need to use winetricks to install dotnet or it wont install correctly.

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

--- Comment #7 from [e-mail] ---
Oddly, I have the same issue - dotnet versions up to 3.0 work fine, but all
later versions just hang forever.

When I try to install dotnet40 with winetricks, it gets up to
Executing winetricks_early_wine regedit C:\windows\Temp_winxp\set-winver.reg
and then it just never completes.

I wonder if this is related.

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

Gijs Vermeulen  changed:

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--- Comment #8 from Gijs Vermeulen  ---
(In reply to ttmigueltt from comment #7)
> Oddly, I have the same issue - dotnet versions up to 3.0 work fine, but all
> later versions just hang forever.
>
> When I try to install dotnet40 with winetricks, it gets up to
> Executing winetricks_early_wine regedit C:\windows\Temp_winxp\set-winver.reg
> and then it just never completes.
>
> I wonder if this is related.

What is your winetricks version?

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

--- Comment #9 from [e-mail] ---
(In reply to Gijs Vermeulen from comment #8)
> (In reply to ttmigueltt from comment #7)
> > Oddly, I have the same issue - dotnet versions up to 3.0 work fine, but all
> > later versions just hang forever.
> >
> > When I try to install dotnet40 with winetricks, it gets up to
> > Executing winetricks_early_wine regedit C:\windows\Temp_winxp\set-winver.reg
> > and then it just never completes.
> >
> > I wonder if this is related.
>
> What is your winetricks version?

I'm using whatever version of winetricks is part of PlayOnLinux on Ubuntu
16.04.

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

Diara  changed:

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--- Comment #10 from Diara  ---
I clicked something in the new "Fireside Gatherings" UI. Pretty sure that
triggered something persistent that crashes the client upon loading.

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

--- Comment #11 from Diara  ---
Installing dotnet40 from within PlayOnLinux fixes it (Ubuntu 16.10).

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

--- Comment #12 from Gijs Vermeulen  ---
(In reply to shevvek.twitch from comment #9)
> (In reply to Gijs Vermeulen from comment #8)
> > (In reply to ttmigueltt from comment #7)
> > > Oddly, I have the same issue - dotnet versions up to 3.0 work fine, but all
> > > later versions just hang forever.
> > >
> > > When I try to install dotnet40 with winetricks, it gets up to
> > > Executing winetricks_early_wine regedit C:\windows\Temp_winxp\set-winver.reg
> > > and then it just never completes.
> > >
> > > I wonder if this is related.
> >
> > What is your winetricks version?
>
> I'm using whatever version of winetricks is part of PlayOnLinux on Ubuntu
> 16.04.

AFAIK PlayOnLinux doesn't use winetricks, they have their own system to install
things like dotnet. The comment above said that it worked for him through POL
when installing dotnet40.

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

--- Comment #13 from [e-mail] ---
Installing dotnet40 using winetricks worked for me (Fedora 25, upstream
winetricks).

Winetricks URLs for dotnet were not working for me earlier and when I tried
manually installing the dotnet exe with the wine command it did not work (they
didn't set the correct library overrides?).

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

--- Comment #14 from [e-mail] ---
Created attachment 57948
  --> https://bugs.winehq.org/attachment.cgi?id=57948
The PlayOnLinux log for a working environment for running Hearthstone

I created a new PlayOnLinux (POL) environment today on Ubuntu 17.04, and
installing and playing Hearthstone worked fine. I think this could be done with
regular Wine, I just used POL to make it easier for me. The key things I did
here were:

* I used a 32-bit wine prefix. Installing dotnet and Hearthstone had issues
with 64 bit 
* I used Wine 1.9, although I believe versions 2.XX should work fine, since
they did before
* I installed the following POL components (I believe all of these can also be
installed using `winetricks install <component name>`:
  - corefonts
  - dotnet40
  - vcrun2013

I believe that the main difference between this environment and the ones that
weren't working is that this was 32-bit, and had dotnet40 installed.

I have attached my exact playonlinux log, which should tell you the exact
details of my working environment. I hope this helps you resolve this problem.

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

--- Comment #15 from [e-mail] ---
And to summarise, the key issue seems to be this LocationAPI, which is only
required by Hearthstone after clicking the Fireside Gatherings button (which
makes sense, since it seems to be a feature for finding nearby players? I'm not
certain, I've never used it). However once it's turned on, it's impossible to
turn off, and will crash for that user whenever they log in to the same zone.

This LocationAPI must be a dotnet component that comes with dotnet 4.0, which
only seems to install correctly in a 32-bit wine prefix, and thus installing it
seems to resolve the issue.

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

--- Comment #16 from [e-mail] ---
I can confirm that the problem started after I clicked the Fireside Gathering
button.

I was able to solve the problem by installing dotnet45 in my existing 32-bit
wine 2.6 wineprefix in PlayOnLinux.

I noticed that the dotnet installation appeared to hang at two specific points:
msxml3 and during the patches to dotnet3. I installed msxml3 by itself using
PlayOnLinux, which seemed to work.

I surmise that the problem with the PoL dotnet3+ installation script is caused
by the script incorrectly waiting for human input. Here's the log message from
the point where it hangs:

Running wine-2.6 reg delete HKLM\Software\Microsoft\NET Framework
Setup\NDP\v3.5 (Working directory : ~/.PlayOnLinux/ressources/dotnet35)
Are you sure you want to delete the registry key
'HKEY_LOCAL_MACHINE\Software\Microsoft\NET Framework Setup\NDP\v3.5'? (Yes|No)

I also observed that during the freeze there was a process called "reg" hogging
CPU, which I presume is wine regedit.

I was able to get past this by waiting until the PlayOnLinux GUI froze at this
point in the dotnet install script. Then I ran "killall wineserver," and
PlayOnLinux resumed the install script successfully. Hearthstone now works.

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

Frédéric Delanoy  changed:

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                 CC|                            |[e-mail]
     Ever confirmed|0                           |1
             Status|UNCONFIRMED                 |NEW

--- Comment #17 from Frédéric Delanoy  ---
Confirmed with wine-2.6-154-gcced5dfbde

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

[e-mail] changed:

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--- Comment #18 from [e-mail] ---
Confirmed:
April 25, 2017

System:
Ubuntu 16.04.2 LTS
Codeweavers Crossover Linux 16.2.0 [wine 2.x]

Installation: 
Used default Battle.net bottle installer provided by Crossover Linux.
(which may also install Visual Studio core runtime?)
Launched Battle.net Desktop App and used it to install Hearthstone.

Issue:
After enabling Fireside Gatherings Beta button in Hearthstone Chat and exiting
the app during week of April 25, 2017, Hearthstone would no longer load beyond
the blue loading swirl with settings button at the bottom. The app would
immediately crash/close and dump back to the Battle.net Desktop App Launcher.

Fix:
[wine] Install .Net Framework 4.x in your app bottle / environment.

[For Crossover Users] Use Crossover menu to select Battle.net bottle and
"Install Windows Software..." to install Microsoft .Net Framework 4.6, which
downloads and installs 2.0 and 4.0 and attempts to install 4.6.1 but fails with
a "Blocking Issues: The .NET Framework 4.6.1 is not supported on this operating
system." but is an irrelevant issue since 4.x installed just fine. It seems
that .Net 4.x (or 4.0 minimum) is the requirement for the new Fireside
Gathering feature to not crash on initial start of Hearthstone.

Thanks: 
To all the Bug 42845 commenters and the O.P. in helping this to be a quick fix
and being visible in the search engines.

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

Yehia Hafez  changed:

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--- Comment #19 from Yehia Hafez  ---
Disabling dbghelp seemed to have fixed the same problem for me.

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

[e-mail] changed:

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                 CC|                            |[e-mail]

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

evilny0  changed:

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--- Comment #20 from evilny0  ---
(In reply to Yehia Hafez from comment #19)
> Disabling dbghelp seemed to have fixed the same problem for me.

This was enough to fix the problem for me as well with wine staging 2.7.

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

[e-mail] changed:

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                 CC|                            |[e-mail]

--- Comment #21 from [e-mail] ---
(In reply to evilny0 from comment #20)
> (In reply to Yehia Hafez from comment #19)
> > Disabling dbghelp seemed to have fixed the same problem for me.
>
> This was enough to fix the problem for me as well with wine staging 2.7.

Same here, all the other workarounds did not work for me.
But one have to know that disabling dbghelp will prevent the Blizzard app from
displaying the "login" button on the login window.

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

--- Comment #22 from [e-mail] ---
Those of you who are able to play this game, could you comment on bug 37111?

More activity on bugs means that we can solve them faster.

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

--- Comment #23 from Yehia Hafez  ---
(In reply to volerig from comment #21)
> (In reply to evilny0 from comment #20)
> > (In reply to Yehia Hafez from comment #19)
> > > Disabling dbghelp seemed to have fixed the same problem for me.
> >
> > This was enough to fix the problem for me as well with wine staging 2.7.
>
> Same here, all the other workarounds did not work for me.
> But one have to know that disabling dbghelp will prevent the Blizzard app
> from displaying the "login" button on the login window.

You can make an application override for hearthstone only, which would allow
you to use the login button in the Blizzard app. If this bug is widespread, we
should probably change the game's rating to gold.

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

--- Comment #24 from [e-mail] ---
(In reply to Yehia Hafez from comment #23)
> (In reply to volerig from comment #21)
> > (In reply to evilny0 from comment #20)
> > > (In reply to Yehia Hafez from comment #19)
> > > > Disabling dbghelp seemed to have fixed the same problem for me.
> > >
> > > This was enough to fix the problem for me as well with wine staging 2.7.
> >
> > Same here, all the other workarounds did not work for me.
> > But one have to know that disabling dbghelp will prevent the Blizzard app
> > from displaying the "login" button on the login window.
>
> You can make an application override for hearthstone only, which would allow
> you to use the login button in the Blizzard app. If this bug is widespread,
> we should probably change the game's rating to gold.

Didn't thought of that. Thanks.

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

Maik Wagner  changed:

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--- Comment #25 from Maik Wagner  ---
It is the first time that I am playing this game and I am using wine 2.12
staging which just works fine to get the game to run.

The intro screen shows up for quite a while but eventually I am able to get
into the game and play.

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

Amosar  changed:

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--- Comment #26 from Amosar  ---
The bug is already present in 2.16-staging

The temporary fix is disable locationapi on winecfg but the Fireside Gatherings
feature seems not work after that.

[Bug 42845] Hearthstone crashes at loading screen

https://bugs.winehq.org/show_bug.cgi?id=42845

David M  changed:

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--- Comment #27 from David M  ---
Doing winetricks dotnet40 fixed the problem for me, currently playing on
Tumbleweed (Linux 4.14.2-1-default)

[Bug 42845] Hearthstone crashes at loading screen

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=42845

joaopa  changed:

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--- Comment #28 from joaopa  ---
Does the bug still occur with wine-5.11?

[Bug 42845] Hearthstone crashes at loading screen

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=42845

minion  changed:

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--- Comment #29 from minion  ---
i verified using wine-5.11 that the game loads/plays without any major issues
without using any winetricks

[Bug 42845] Hearthstone crashes at loading screen

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=42845

--- Comment #30 from joaopa  ---
Reported fixed.
Can an administrator close this bug as FIXED?

[Bug 42845] Hearthstone crashes at loading screen

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=42845

Austin English  changed:

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             Status|NEW                         |RESOLVED
         Resolution|---                         |FIXED

--- Comment #31 from Austin English  ---
(In reply to minion from comment #29)
> i verified using wine-5.11 that the game loads/plays without any major
> issues without using any winetricks

Fixed.

[Bug 42845] Hearthstone crashes at loading screen

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=42845

Maciej Stanczew  changed:

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--- Comment #32 from Maciej Stanczew  ---
This is *NOT* fixed. Running the game without 'locationapi' workaround results
in a crash and the following log:

Unhandled Exception:
System.IO.FileNotFoundException: Could not load file or assembly
'System.Device, Version=4.0.0.0, Culture=neutral,
PublicKeyToken=b77a5c561934e089' or one of its dependencies.
File name: 'System.Device, Version=4.0.0.0, Culture=neutral,
PublicKeyToken=b77a5c561934e089'
  at (wrapper native-to-managed) <Module>.GetReady()

After adding 'locationapi' as 'disabled' for Hearthstone.exe, the game launches
successfully.

Please note that this bug only impacts people who have enabled Fireside
Gatherings in the game. Only people who have not enabled this feature can
launch the game without workarounds. Unfortunately once you enable Fireside
Gatherings in the game, there is no way to go back and disable it.

[Bug 42845] Hearthstone crashes at loading screen

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=42845

--- Comment #33 from Maciej Stanczew  ---
Can someone please reopen this bug before it gets incorrectly reported as fixed
in release notes for 5.12? Thanks.

[Bug 42845] Hearthstone crashes at loading screen

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=42845

Zebediah Figura  changed:

What    |Removed                     |Added
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             Status|RESOLVED                    |REOPENED
         Resolution|FIXED                       |---

--- Comment #34 from Zebediah Figura  ---
Reopening...

[Bug 42845] Hearthstone crashes at loading screen with wine-mono

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=42845

Zebediah Figura  changed:

What    |Removed                     |Added
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            Summary|Hearthstone crashes at      |Hearthstone crashes at
                   |loading screen              |loading screen with
                   |                            |wine-mono
          Component|-unknown                    |mscoree

[Bug 42845] Hearthstone crashes at loading screen with wine-mono

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=42845

Neko-san  changed:

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                 CC|                            |[e-mail]

[Bug 42845] Hearthstone crashes at loading screen with wine-mono

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=42845

Esme Povirk  changed:

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