[Bug 50999] New: Adobe Creative Cloud can't be installed

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WineHQ Bugzilla

14 Apr 2021 14 Apr '21

6:45 p.m.

https://bugs.winehq.org/show_bug.cgi?id=50999

Bug ID: 50999 Summary: Adobe Creative Cloud can't be installed Product: Wine Version: 6.4 Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs@winehq.org Reporter: msdobrescu@gmail.com Distribution: ---

Created attachment 69842 --> https://bugs.winehq.org/attachment.cgi?id=69842 Simple log

Adobe Creative Cloud shows a popup with the message "The application cannot be installed on your current operating system", then closes.

I use wine-6.4 (Staging) under Sabayon on a Windows 10 64 bit profile.

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WineHQ Bugzilla

15 Apr 15 Apr

12:39 a.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

Austin English austinenglish@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- Keywords| |download, Installer

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WineHQ Bugzilla

12:39 a.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

Austin English austinenglish@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- Keywords|download |

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WineHQ Bugzilla

4:02 a.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

msdobrescu@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |msdobrescu@gmail.com

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WineHQ Bugzilla

8:36 p.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

Louis Lenders xerox.xerox2000x@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |xerox.xerox2000x@gmail.com

--- Comment #1 from Louis Lenders xerox.xerox2000x@gmail.com --- Hi,

Could you provide bit more info. I downloaded it from Adobe, and it`s called Creative_Cloud_Set-Up.exe but it doesn`t even pop up anything/any window.

It just hangs. Or did you first do install in Windows and copy it over?

sha1sum Creative_Cloud_Set-Up.exe a23ea5857ade9c164cfc4d903d8cc54170656ad1 Creative_Cloud_Set-Up.exe

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WineHQ Bugzilla

8:45 p.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

--- Comment #2 from msdobrescu@gmail.com --- Hi, you are on the right track. That is what I try to install. In my case it displays the message, then closes, instead of hanging. Either way, I would like to install it then to login to my Adobe account and install Photoshop. Currently, Photoshop can be installed on Windows 10 only.

I have downloaded it from my Adobe account on 2021-04-14, but it has another sha1 sum:

02b60492040aca1d1d4a19c0567ae8be1a570802

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WineHQ Bugzilla

8:54 p.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

Louis Lenders xerox.xerox2000x@gmail.com changed:

--- Comment #3 from Louis Lenders xerox.xerox2000x@gmail.com --- Hi,

Hmm, than I guess the binary got updated already and now behaves differently...

Could you run your`s like WINEDEBUG=+relay,+seh wine Creative_Cloud_Set-Up.exe &>log

and attach compressed (bzipped2) log here?, maybe it reveals something

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WineHQ Bugzilla

9:04 p.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

--- Comment #4 from msdobrescu@gmail.com --- Created attachment 69848 --> https://bugs.winehq.org/attachment.cgi?id=69848 Debug log

I have attached the requested log.

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WineHQ Bugzilla

9:14 p.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

--- Comment #5 from Louis Lenders xerox.xerox2000x@gmail.com --- 0024:Call advapi32.RegOpenKeyExW(80000002,0073bc98 L"SOFTWARE\Microsoft\Internet Explorer",00000000,00020019,0033ebc0) ret=0 05d48f2 0024:Call ntdll.RtlInitUnicodeString(0033eb10,0073bc98 L"SOFTWARE\Microsoft\Internet Explorer") ret=7b0777bf 0024:Ret ntdll.RtlInitUnicodeString() retval=0000004a ret=7b0777bf 0024:Call ntdll.NtOpenKeyEx(0033ebc0,00020019,0033eb18,00000000) ret=7b0777e2 0024:Ret ntdll.NtOpenKeyEx() retval=00000000 ret=7b0777e2 0024:Call ntdll.RtlNtStatusToDosError(00000000) ret=7b0777eb 0024:Ret ntdll.RtlNtStatusToDosError() retval=00000000 ret=7b0777eb 0024:Ret advapi32.RegOpenKeyExW() retval=00000000 ret=005d48f2 0024:Call ntdll.RtlAllocateHeap(00120000,00000000,00000220) ret=005d43b1 0024:Ret ntdll.RtlAllocateHeap() retval=029c7a70 ret=005d43b1 0024:Call advapi32.RegQueryValueExW(00000198,0073bda4 L"svcVersion",00000000,00000000,029c7a80,0033ebc4) ret=005d4939

...

From a quick look just before the Messagebox appears it queries Internet

Explorer registry keys but canoot find them, see below

That`s very strange, becuase they do exist (like when you start in fresh prefix) Do you try to install this on a fresh prefix, or an existing one?

0024:Call advapi32.RegOpenKeyExW(80000002,0073bc98 L"SOFTWARE\Microsoft\Internet Explorer",00000000,00020019,0033ebc0) ret=0 05d48f2 0024:Call ntdll.RtlInitUnicodeString(0033eb10,0073bc98 L"SOFTWARE\Microsoft\Internet Explorer") ret=7b0777bf

0024:Call ntdll.RtlInitUnicodeString(0033e9ec,0073bda4 L"svcVersion") ret=7b07c204 0 0024:Ret advapi32.RegQueryValueExW() retval=00000002 ret=005d4939 0024:Call advapi32.RegQueryValueExW(00000198,0073bd94 L"Version",00000000,00000000,029c7a80,0033ebc4) ret=005d497c 0024:Call ntdll.RtlInitUnicodeString(0033e9ec,0073bd94 L"Version") ret=7b07c204 0024:Ret ntdll.RtlInitUnicodeString() retval=00000010 ret=7b07c204 0024:Call ntdll.NtQueryValueKey(00000198,0033e9ec,00000002,0033e9f4,00000100,0033e9e8) ret=7b07c258 0024:Ret ntdll.NtQueryValueKey() retval=c0000034 ret=7b07c258 0024:Call ntdll.RtlNtStatusToDosError(c0000034) ret=7b07c373 0024:Ret ntdll.RtlNtStatusToDosError() retval=00000002 ret=7b07c373 0024:Ret advapi32.RegQueryValueExW() retval=00000002 ret=005d497c 0024:Call advapi32.RegCloseKey(00000198) ret=005d49b2 0024:Call ntdll.NtClose(00000198) ret=7b075cce 0024:Ret ntdll.NtClose() retval=00000000 ret=7b075cce 0024:Call ntdll.RtlNtStatusToDosError(00000000) ret=7b075cd4 0024:Ret ntdll.RtlNtStatusToDosError() retval=00000000 ret=7b075cd4

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WineHQ Bugzilla

9:16 p.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

--- Comment #6 from Louis Lenders xerox.xerox2000x@gmail.com --- Sorry, that text got totally messed up.

Summarize: what does the registry HKLM\SOFTWARE\Microsoft\Internet Explorer

look like on your machine? It cannot somehow find anything under that key at your setup

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WineHQ Bugzilla

9:20 p.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

--- Comment #7 from msdobrescu@gmail.com --- I usually prepare the prefix as follows:

As Windows 10:

WINEPREFIX=~/.local/share/wineprefixes/Photography winetricks allfonts pptfonts fontsmooth=rgb

WINEPREFIX=~/.local/share/wineprefixes/Photography winetricks gdiplus dxvk

WINEPREFIX=~/.local/share/wineprefixes/Photography winetricks atmlib msxml3 msxml6

WINEPREFIX=~/.local/share/wineprefixes/Photography winetricks vcrun2019

# not needed anymore: vcrun2012 vcrun2013 vcrun2010 dotnet472

#optional? WINEPREFIX=~/.local/share/wineprefixes/Photography winetricks d3dx9

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WineHQ Bugzilla

9:29 p.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

Louis Lenders xerox.xerox2000x@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- Keywords| |download

--- Comment #8 from Louis Lenders xerox.xerox2000x@gmail.com --- (In reply to msdobrescu from comment #7)

...

I usually prepare the prefix as follows:

As Windows 10:

Hmm, really strange that the registry keys are gone somehow then. I don`t get it really

Anyway, I can reproduce the error you get by deleting the values under HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer (like Version etc.)

Then I get messagebox too that operating system is not supprted.

I think something is not 100% right with your prefix setup, but anyway, the installer doesn`t start here as well

As a guess I`d say it`s (again) due to mshtml and friends insufficiencies; I believe all Adobe installers run into this problem. For now I didn`t find a workaround to get this up :(

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WineHQ Bugzilla

9:35 p.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

--- Comment #9 from msdobrescu@gmail.com --- AFAIK, the setup needs IE11 lately, as they have redirected me once on a page saying that. There is a Photoshop setup too, that stops with the same message.

What is missing?

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WineHQ Bugzilla

9:40 p.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

--- Comment #10 from Louis Lenders xerox.xerox2000x@gmail.com --- Created attachment 69849 --> https://bugs.winehq.org/attachment.cgi?id=69849 screenshot

...

What is missing?

Like I said: probably the registry values under HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer and/or HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer

See attached screenshot

But I don`t get why they are missing.

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WineHQ Bugzilla

9:43 p.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

--- Comment #11 from msdobrescu@gmail.com --- They are the same on my system.

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WineHQ Bugzilla

9:48 p.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

--- Comment #12 from Louis Lenders xerox.xerox2000x@gmail.com --- (In reply to msdobrescu from comment #11)

...

They are the same on my system.

Did you check both HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer and HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer

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WineHQ Bugzilla

9:52 p.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

--- Comment #13 from msdobrescu@gmail.com --- Created attachment 69850 --> https://bugs.winehq.org/attachment.cgi?id=69850 My IE registry keys

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WineHQ Bugzilla

10:05 p.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

--- Comment #14 from Louis Lenders xerox.xerox2000x@gmail.com --- (In reply to msdobrescu from comment #13)

...

Created attachment 69850 [details] My IE registry keys

Ok, almost out of ideas ;)

I deleted my registry values and tried import yours. They appear fine under HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer but HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer stays empty.

It`s getting really confusing now, but to summarize: your debuglog showed clearly that Creative couldn`t find those values in the registry

And i noticed from 1st comment that you run with wine-staging 6.4. So my last guess is: try upgrade to version 6.6. There have been quite some issues last versions .

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WineHQ Bugzilla

10:08 p.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

--- Comment #15 from msdobrescu@gmail.com --- I run Sabayon, basically a Gentoo. For some reason, I can't build 6.6. I try to find the reason with them, if I can. Gentoo builds Wine with gcc instead of mingw64, if that makes sense for my problem.

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WineHQ Bugzilla

10:12 p.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

--- Comment #16 from msdobrescu@gmail.com --- Created attachment 69851 --> https://bugs.winehq.org/attachment.cgi?id=69851 Missing keys from "64 bit registry"?

On other hand, it seems 32 vs 64 keys miss some entries.

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WineHQ Bugzilla

10:18 p.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

--- Comment #17 from Louis Lenders xerox.xerox2000x@gmail.com --- (In reply to msdobrescu from comment #16)

...

Created attachment 69851 [details] Missing keys from "64 bit registry"?

On other hand, it seems 32 vs 64 keys miss some entries.

Well, i`d say first try get wine-6.6 up and running. But i fear then you get the same as me: messagebox is gone, but the installer doesn`t run anyway.

I`'ll try get photoshop trial as i have adobe-account;see how that behaves. To be continued...

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WineHQ Bugzilla

10:21 p.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

--- Comment #18 from msdobrescu@gmail.com --- Thanks! I am working on 6.6.

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WineHQ Bugzilla

16 Apr 16 Apr

5:29 a.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

--- Comment #19 from msdobrescu@gmail.com --- Created attachment 69854 --> https://bugs.winehq.org/attachment.cgi?id=69854 Patches

With help from the great Sabayon team, I have built Wine Staging 6.6, including four supplemental patches provided here (also attached):

https://source.winehq.org/git/wine.git/commitdiff/c2c7946680b61bfccd4c4f5788... https://source.winehq.org/git/wine.git/commitdiff/9d1ae850dfd73c60fbe2904c44... https://www.winehq.org/pipermail/wine-devel/2020-March/163102.html https://www.winehq.org/pipermail/wine-devel/2020-March/163103.html.

strchrW() was replaced with wcschr() to be possible to compile.

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WineHQ Bugzilla

19 Apr 19 Apr

5:24 p.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

--- Comment #20 from msdobrescu@gmail.com --- Testing again, it starts and seems to wait for something in a loop, as it does not advance, nor crashes.

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WineHQ Bugzilla

5:43 p.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

--- Comment #21 from msdobrescu@gmail.com --- Created attachment 69884 --> https://bugs.winehq.org/attachment.cgi?id=69884 The first 50000 lines of the setup log on Wine 6.6

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WineHQ Bugzilla

20 Apr 20 Apr

5:25 a.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

Neko-san nekoNexus@protonmail.ch changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |nekoNexus@protonmail.ch

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WineHQ Bugzilla

6 Apr 6 Apr

11:13 a.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

msdobrescu@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- Version|6.4 |9.5

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WineHQ Bugzilla

11:15 a.m.

New subject: [Bug 50999] Adobe Creative Cloud can't be installed

https://bugs.winehq.org/show_bug.cgi?id=50999

--- Comment #22 from msdobrescu@gmail.com --- Years after the original post, the problem is still present. Now that IE is gone, Adobe seems to accept any of Firefox, Chrome, Edge to interact with in order to login. How can some know what is missing, what is needed?

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