[Bug 47418] New: Quickbooks 2018 installer crashes on Validating Install.

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wine-bugs＠winehq.org

25 Jun 2019 25 Jun '19

8:45 p.m.

https://bugs.winehq.org/show_bug.cgi?id=47418

Bug ID: 47418 Summary: Quickbooks 2018 installer crashes on Validating Install. Product: Wine Version: 4.11 Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs@winehq.org Reporter: yother.andrew@gmail.com Distribution: ---

Created attachment 64764 --> https://bugs.winehq.org/attachment.cgi?id=64764 msiexec backtrace

Zorin OS 15 Core using Linux Kernel 4.18 x86-64 Wine 4.11 x86 wineprefix with dotnet472 vcrun2008-2017 and corefonts

The QuickBooks 2018 Premier installer crashes during the validating install stage with a msiexec crash screen.

Unfortunately I cannot provide a setup file due to licensing. Backtrace and full terminal output are attached.

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wine-bugs＠winehq.org

29 Jun 29 Jun

2:17 p.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install.

https://bugs.winehq.org/show_bug.cgi?id=47418

yother.andrew@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- Component|-unknown |kernel32

--- Comment #1 from yother.andrew@gmail.com --- It appears that this issue is caused by incorrect handling of the "GetFirmwareEnvironmentVariableW" call in kernel32.dll.

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wine-bugs＠winehq.org

2:17 p.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install due to " GetFirmwareEnvironmentVariableW" issue.

https://bugs.winehq.org/show_bug.cgi?id=47418

yother.andrew@gmail.com changed:

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wine-bugs＠winehq.org

3:06 p.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install due to " GetFirmwareEnvironmentVariableW" issue.

https://bugs.winehq.org/show_bug.cgi?id=47418

Zebediah Figura z.figura12@gmail.com changed:

--- Comment #2 from Zebediah Figura z.figura12@gmail.com --- No, it's not, it's in RaiseException(); it's just that symbol handling is not quite right. And that in itself doesn't really tell us anything.

Does native msxml help? I don't know which version, but a WINEDEBUG=+loaddll trace will tell you.

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wine-bugs＠winehq.org

30 Jun 30 Jun

4:30 p.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install due to " GetFirmwareEnvironmentVariableW" issue.

https://bugs.winehq.org/show_bug.cgi?id=47418

yother.andrew@gmail.com changed:

--- Comment #3 from yother.andrew@gmail.com --- Created attachment 64791 --> https://bugs.winehq.org/attachment.cgi?id=64791 New Backtrace and Terminal Output

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wine-bugs＠winehq.org

4:31 p.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install due to " GetFirmwareEnvironmentVariableW" issue.

https://bugs.winehq.org/show_bug.cgi?id=47418

--- Comment #4 from yother.andrew@gmail.com --- I have attached the new backtrace and terminal output with WINEDEBUG=+loaddll and the problem does not appear to be with msxml. QuickBooks setup does install msxml 6 during install.

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wine-bugs＠winehq.org

4:40 p.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install due to " GetFirmwareEnvironmentVariableW" issue.

https://bugs.winehq.org/show_bug.cgi?id=47418

--- Comment #5 from yother.andrew@gmail.com --- I just tested native msxml for all versions and it is giving the same error. Could it be a problem with mscoree.dll?

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wine-bugs＠winehq.org

5:04 p.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install

https://bugs.winehq.org/show_bug.cgi?id=47418

Zebediah Figura z.figura12@gmail.com changed:

--- Comment #6 from Zebediah Figura z.figura12@gmail.com --- Hmm, well, it was worth a try at least.

(In reply to yother.andrew from comment #5)

...

I just tested native msxml for all versions and it is giving the same error. Could it be a problem with mscoree.dll?

I would not expect so, not if you're using native .NET. (Does builtin .NET run into the same problem? or fail earlier?)

Can you please attach a log with WINEDEBUG=+ole,+rpc,+seh,+pid,+msi,+msiexec?

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wine-bugs＠winehq.org

5:15 p.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install

https://bugs.winehq.org/show_bug.cgi?id=47418

--- Comment #7 from yother.andrew@gmail.com --- QuickBooks force installs .NET if it is not preinstalled. Mono is not detected as being a valid .NET install. I also attached the log.

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wine-bugs＠winehq.org

5:15 p.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install

https://bugs.winehq.org/show_bug.cgi?id=47418

yother.andrew@gmail.com changed:

--- Comment #8 from yother.andrew@gmail.com --- Created attachment 64792 --> https://bugs.winehq.org/attachment.cgi?id=64792 New Backtrace and Terminal Output

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wine-bugs＠winehq.org

5:18 p.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install

https://bugs.winehq.org/show_bug.cgi?id=47418

--- Comment #9 from Zebediah Figura z.figura12@gmail.com --- Sorry, but that doesn't have the crashing process in it. If the full log is too big to upload, try compressing it first.

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wine-bugs＠winehq.org

5:28 p.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install

https://bugs.winehq.org/show_bug.cgi?id=47418

yother.andrew@gmail.com changed:

--- Comment #10 from yother.andrew@gmail.com --- Created attachment 64793 --> https://bugs.winehq.org/attachment.cgi?id=64793 Compressed debug log

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wine-bugs＠winehq.org

5:29 p.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install

https://bugs.winehq.org/show_bug.cgi?id=47418

--- Comment #11 from yother.andrew@gmail.com --- Sorry about the broken log. Forgot that the terminal cuts off after so many lines.

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wine-bugs＠winehq.org

6:12 p.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install

https://bugs.winehq.org/show_bug.cgi?id=47418

--- Comment #12 from Zebediah Figura z.figura12@gmail.com --- Created attachment 64795 --> https://bugs.winehq.org/attachment.cgi?id=64795 patch

If you are able to compile Wine, can you please try the attached patch?

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wine-bugs＠winehq.org

8:40 p.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install

https://bugs.winehq.org/show_bug.cgi?id=47418

--- Comment #13 from Zebediah Figura z.figura12@gmail.com --- Actually, no. That patch is likely correct, but I don't think it will solve this problem. I'll keep looking.

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wine-bugs＠winehq.org

9:54 p.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install

https://bugs.winehq.org/show_bug.cgi?id=47418

--- Comment #14 from Zebediah Figura z.figura12@gmail.com --- Created attachment 64797 --> https://bugs.winehq.org/attachment.cgi?id=64797 patch to msi

This is probably a better fix. Fixing this on the ole32 side requires making sure that OXIDs really are unique, even if an apartment is destroyed and recreated, which is more work than it's worth.

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wine-bugs＠winehq.org

10:54 p.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install

https://bugs.winehq.org/show_bug.cgi?id=47418

--- Comment #15 from yother.andrew@gmail.com --- I will have to create a ubuntu vm for compilation due to lxc not working on Zorin OS next week.

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wine-bugs＠winehq.org

1 Jul 1 Jul

7:04 a.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install

https://bugs.winehq.org/show_bug.cgi?id=47418

Anastasius Focht focht@gmx.net changed:

--- Comment #16 from Anastasius Focht focht@gmx.net --- Hello folks,

adding stable download links via Internet Archive:

https://web.archive.org/web/20190630173846/https://globalsmallbusiness.intui...

https://web.archive.org/web/20190630181147/https://globalsmallbusiness.intui...

Prerequisite:

* .NET Framework 4.6.2+ ('winetricks -q dotnet462') * some ActiveX controls require MFC42 ('winetricks -q mfc42')

The patch fixes the crash. Thanks Zebediah.

NOTE: At one point during installation there is a large delay of ~5 mins without any visible UI progress (shows 'qbdbserv'). You just have to be patient.

--- snip --- ... INSTALLMESSAGE_INFO Message: Action start 8:45:02: CopyScannerWizardDataFiles.2B6316DC_4478_4804_9A37_DB5822785D7C. INSTALLMESSAGE_INFO Message: InstallShield 8:45:02: Running InstallScript function f1 INSTALLMESSAGE_INFO Message: InstallShield 8:45:02: Opening stream of file C:\users\focht\Temp\msi7984.tmp INSTALLMESSAGE_INFO Message: InstallShield 8:45:02: Extracting support file IsConfig.ini to C:\users\focht\Temp{F5A06FE5-50A6-4C49-B3A4-F456B03EFF28}\IsConfig.ini INSTALLMESSAGE_INFO Message: InstallShield 8:45:02: Extracted isconfig.ini to C:\users\focht\Temp{F5A06FE5-50A6-4C49-B3A4-F456B03EFF28}\IsConfig.ini INSTALLMESSAGE_INFO Message: InstallShield 8:45:02: Got '{BB2E3286-7568-4E67-B529-5FEEB288A485}' for TempPathGuid from isconfig.ini INSTALLMESSAGE_INFO Message: InstallShield 8:45:02: Attempting to use temp path 'C:\users\focht\Temp{BB2E3286-7568-4E67-B529-5FEEB288A485}' INSTALLMESSAGE_INFO Message: InstallShield 8:45:02: Using temp folder C:\users\focht\Temp{F5A06FE5-50A6-4C49-B3A4-F456B03EFF28} INSTALLMESSAGE_INFO Message: InstallShield 8:45:02: Installing engine... INSTALLMESSAGE_INFO Message: InstallShield 8:45:02: Using product language 2057 INSTALLMESSAGE_INFO Message: InstallShield 8:45:02: Extracting support file setup.inx to C:\users\focht\Temp{F5A06FE5-50A6-4C49-B3A4-F456B03EFF28}\setup.inx INSTALLMESSAGE_INFO Message: InstallShield 8:45:02: Extracting support file ISRT.dll to C:\users\focht\Temp{F5A06FE5-50A6-4C49-B3A4-F456B03EFF28}\ISRT.dll INSTALLMESSAGE_INFO Message: InstallShield 8:45:02: Detected X64 OS INSTALLMESSAGE_INFO Message: InstallShield 8:45:02: Extracting support file ISBEWX64.exe to C:\users\focht\Temp{F5A06FE5-50A6-4C49-B3A4-F456B03EFF28}\ISBEW64.exe INSTALLMESSAGE_INFO Message: InstallShield 8:45:02: Extracting support file _isres_0x0809.dll to C:\users\focht\Temp{F5A06FE5-50A6-4C49-B3A4-F456B03EFF28}_isres_0x0809.dll INSTALLMESSAGE_INFO Message: InstallShield 8:45:02: Failed to extract file _isres_0x0809.dll. Error = 0 INSTALLMESSAGE_INFO Message: InstallShield 8:45:02: Falling back to language 1033 for current custom action INSTALLMESSAGE_INFO Message: InstallShield 8:45:02: Extracting support file _isres_0x0409.dll to C:\users\focht\Temp{F5A06FE5-50A6-4C49-B3A4-F456B03EFF28}_isres_0x0409.dll INSTALLMESSAGE_INFO Message: InstallShield 8:45:02: Extracting support file String1033.txt to C:\users\focht\Temp{F5A06FE5-50A6-4C49-B3A4-F456B03EFF28}\String1033.txt INSTALLMESSAGE_INFO Message: InstallShield 8:45:02: Skipping optional support file _isuser_0x0409.dll INSTALLMESSAGE_INFO Message: InstallShield 8:45:02: Setting script cmdline... INSTALLMESSAGE_INFO Message: InstallShield 8:45:02: ProductCode is {48011BF6-E0BC-4B49-9DCA-C7144EF0C01E} INSTALLMESSAGE_INFO Message: InstallShield 8:45:02: Initializing Engine INSTALLMESSAGE_INFO Message: InstallShield 8:50:04: Done Initializing... INSTALLMESSAGE_INFO Message: InstallShield 8:50:04: Registering Msi Server... INSTALLMESSAGE_INFO Message: InstallShield 8:50:04: Invoking script function CopyScannerWizardDataFiles INSTALLMESSAGE_INFO Message: *** LogInfo: CopyScannerWizardDataFiles - Start ... --- snip ---

The installer still doesn't fully finish, hanging at 'ABS PDF Driver' part (shows message box which can't be focused/dismissed) but that's another problem. I will create a separate bug report for that.

$ sha1sum QuickBooksUK2018* 690d76279bc03ec409d31342a44dc4ff37625d09 QuickBooksUK2018.exe 7f7f83a21e614e95190fac97a4e135d4f1f3365f QuickBooksUK2018Trial.exe

$ du -sh QuickBooksUK2018* 729M QuickBooksUK2018.exe 709M QuickBooksUK2018Trial.exe

$ wine --version wine-4.11-192-g90a1e5d943

Regards

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wine-bugs＠winehq.org

7:15 a.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install

https://bugs.winehq.org/show_bug.cgi?id=47418

Anastasius Focht focht@gmx.net changed:

What |Removed |Added ---------------------------------------------------------------------------- Blocks| |47442

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wine-bugs＠winehq.org

7:19 a.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install

https://bugs.winehq.org/show_bug.cgi?id=47418

Anastasius Focht focht@gmx.net changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |operations@yocopcs.com

--- Comment #17 from Anastasius Focht focht@gmx.net --- *** Bug 46134 has been marked as a duplicate of this bug. ***

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wine-bugs＠winehq.org

7:21 a.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install

https://bugs.winehq.org/show_bug.cgi?id=47418

Anastasius Focht focht@gmx.net changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |joshualmcgill@gmail.com

--- Comment #18 from Anastasius Focht focht@gmx.net --- *** Bug 44398 has been marked as a duplicate of this bug. ***

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wine-bugs＠winehq.org

2 Jul 2 Jul

6:40 a.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install

https://bugs.winehq.org/show_bug.cgi?id=47418

Anastasius Focht focht@gmx.net changed:

--- Comment #19 from Anastasius Focht focht@gmx.net --- Hello folks,

this is fixed by commit https://source.winehq.org/git/wine.git/commitdiff/e4e7e956bd93f0ffd597a041a5... ("msi: Close all handles opened by a custom action thread.")

Thanks Zebediah

Remaining issues are covered by follow-up tickets.

$ wine --version wine-4.11-231-g95be042be3

Regards

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wine-bugs＠winehq.org

5 Jul 5 Jul

7:49 p.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install

https://bugs.winehq.org/show_bug.cgi?id=47418

Alexandre Julliard julliard@winehq.org changed:

What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |CLOSED

--- Comment #20 from Alexandre Julliard julliard@winehq.org --- Closing bugs fixed in 4.12.

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WineHQ Bugzilla

29 Oct 29 Oct

8:51 p.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install

https://bugs.winehq.org/show_bug.cgi?id=47418

Michael Stefaniuc mstefani@winehq.org changed:

What |Removed |Added ---------------------------------------------------------------------------- Target Milestone|--- |4.0.x

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WineHQ Bugzilla

25 Nov 25 Nov

9:34 p.m.

New subject: [Bug 47418] Quickbooks 2018 installer crashes on Validating Install

https://bugs.winehq.org/show_bug.cgi?id=47418

Michael Stefaniuc mstefani@winehq.org changed:

What |Removed |Added ---------------------------------------------------------------------------- Target Milestone|4.0.x |---

--- Comment #21 from Michael Stefaniuc mstefani@winehq.org --- Removing the 4.0.x milestone from bug fixes included in 4.0.3.

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