https://bugs.winehq.org/show_bug.cgi?id=42821
--- Comment #6 from Matteo Bruni matteo.mystral@gmail.com --- That Intel GPU doesn't support D3D10+ nor the corresponding OpenGL features we need to support that on Linux.
If the laptop also has a dedicated GPU, they might have better luck with that. Otherwise they can try to run the installer with LIBGL_ALWAYS_SOFTWARE=1.