https://bugs.winehq.org/show_bug.cgi?id=47465
Bug ID: 47465 Summary: Issues with KnoxManageRemoteSupportClient.exe Product: Wine-staging Version: 4.11 Hardware: x86 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs@winehq.org Reporter: ToddAndMargo@zoho.com CC: leslie_alistair@hotmail.com, z.figura12@gmail.com Distribution: ---
Created attachment 64839 --> https://bugs.winehq.org/attachment.cgi?id=64839 blur ball
Dear Wine Staging,
Samsung’s Knox Manage Remote Support Client is very similar to Go To Assist Customer for Android and Windows. It allows your to do remote support on an Android machine from a Windows machine.
Samsung Knox support has given you permission to use their software to troubleshoot Wine Staging: https://partnerhub.samsung.com/s/case/5000K00001oezH7QAI/permission-to-share...
“Our backend team expressed no qualms over this app being made available to your support contacts at the WINE project. They do not have permission to modify the app but they can utilize the .exe to test it in their environment. They can and are expected to modify their environment to fascilitate the execution of this application. If you require additional support with this ticket, please give our office a call (1-855-567-5669) and request me by name.
Best Regards, Jimmy B.”
Two problems with KnoxManageRemoteSupportClient.exe (the consultant side) running under Wine Staging.
1) KnoxManageRemoteSupportClient.exe installs perfect the first time. Under Windows 7, the second install does an uninstall. You have to a third install to get the software back on. Under Wine Staging, the second install runs to a point and dies. Nothing gets accomplished. If you use Wine’s Uninstaller, the install again works fine. Would you please fix the second install problem?
The following forum post contains a lot of troubleshooting information this issue: https://forum.winehq.org/viewtopic.php?f=2&t=32584&p=123288
2) once it is up and working, the stinker is blurry! And it is not the fonts or font size that is the issue. I will post a screen shot.
The following forum post contains a lot of troubleshooting information this issue: https://forum.winehq.org/viewtopic.php?f=8&t=32554&p=123182 Would you please fix the blur?
I can send you my copy of KnoxManageRemoteSupportClient.exe and you can run it through Virus Total to make sure I am not pulling anything on you. It is 47 MB in size. Just tell me how you want it delivered.
Or you can create an account at samsungknox.com then sign up for the Knox Manage free trial. It is a pain to figure out where the download is, but I can guide you through it, if that is the route you want to take.
Many thanks, -T