[Bug 12484] New: Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

Summary: Photoshop CS2: freezes when trying to save for web
           Product: Wine
           Version: unspecified
          Platform: Other
        OS/Version: other
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
        AssignedTo: [e-mail]
        ReportedBy: [e-mail]

Created an attachment (id=12045)
 --> (http://bugs.winehq.org/attachment.cgi?id=12045)
log of when the freeze happens

When I try to use the save for web option in Photoshop CS2 it freezes and i
have to kill it. I can see the save for web screen, but then it freezes. I
can't click anywhere on the virtual desktop and I have to kill it.

I'm running Wine 0.9.59 on PCLinuxOS. I built wine from source and installed
Photoshop CS2 as instructed on Winehq's appdb. Only thing I changed was that I
also copy pasted all my fonts from windows into my fonts folder in drive_c.

I am also able to reproduce this bug in the latest version of sidux using
0.9.59.

I tried running Photoshop.exe using right click and open with wine and also

wine "C:\Program Files\Adobe\Adobe Photoshop CS2\Photoshop.exe" from terminal

Both times it freezes when I save for web.

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

Fang  changed:

What    |Removed                     |Added
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         OS/Version|other                       |Linux
           Platform|Other                       |PC

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

Dan Kegel  changed:

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                 CC|                            |[e-mail]

--- Comment #1 from Dan Kegel   2008-04-15 23:07:01 ---
I can't reproduce this here; it works for me.

(If I could reproduce it, I'd run with +relay and create
a log file, and try to see if there's anything suspicious.)

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

--- Comment #2 from Dmitry Timoshkov   2008-04-15 23:16:33 ---
+relay,+seh,+tid is better, and please don't forget to compress with
'bzip2 -9' before attaching the log.

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

Dmitry Timoshkov  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
            Version|unspecified                 |0.9.59.

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

--- Comment #3 from Fang   2008-04-17 15:21:24 ---
(In reply to comment #2)
> +relay,+seh,+tid is better, and please don't forget to compress with
> 'bzip2 -9' before attaching the log.

do that in console?

I dont know much about wine sorry.

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

--- Comment #4 from Fang   2008-04-18 13:26:44 ---
(In reply to comment #1)
> I can't reproduce this here; it works for me.
>
> (If I could reproduce it, I'd run with +relay and create
> a log file, and try to see if there's anything suspicious.)

you know what screw it... what distro are you on? i'll just hop to that one...

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

--- Comment #5 from Dan Kegel   2008-04-18 14:13:29 ---
I'm on Ubuntu Gutsy.

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

--- Comment #6 from Oliver Heard   2008-04-20 16:34:24 ---
I don't have this problem with 0.9.58 or 0.9.60 on Fedora 8, just so you know.

Also there is a bug causing some windows (like message boxes) to appear behind
others when they shouldn't, this can give the effect that Photoshop is
crashing. Try moving the windows around if possible to see if this is the
problem.

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

John Anderson  changed:

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                 CC|                            |[e-mail]

--- Comment #7 from John Anderson   2008-06-09 16:28:12 ---
I have a problem similar to this that may be related. When I try to save for
web the dialogue box that should come up does not.

I am running Ubuntu 8.04 with the latest wine installed (rc4 I think).

Other than this the program runs fine barring a few minor niggles.

among which, when you minimize photoshop the tool bars stay up, floating over
the desktop.

also when you minimize the picture you are working on it will disappear and if
you full screen it then it actually goes full screen - on top of the rest of
photoshop, stopping you from being able to use the program.

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

--- Comment #8 from John Anderson   2008-06-14 07:37:52 ---
Created an attachment (id=13998)
 --> (http://bugs.winehq.org/attachment.cgi?id=13998)
Log of me making bugs happen during the use of photoshop CS2

This log has me minimise the whole of photoshop and have the tools and floating
menus stay up, it has me full-screen the currently worked on picture where it
covers the whole program rather than be constrained to the photoshop workspace
like it should and it has me try to save for web where the dialogue fails to
come up.

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

--- Comment #9 from Dan Kegel   2008-06-14 09:49:19 ---
Sorry, that's not very helpful as is.
Please try it again, but don't do anything but trigger the hang.
i.e. do New Image, then Save For Web.

Once you've figured out the absolute shortest, quickest way
to demonstrate the hang, start photoshop with
  WINEDEBUG=+relay,+seh,+tid wine photoshop > log.txt 2>&1
  bzip2 log.txt
and attach the resulting file log.txt.bz2.

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

--- Comment #10 from John Anderson   2008-06-15 06:53:21 ---
Created an attachment (id=14051)
 --> (http://bugs.winehq.org/attachment.cgi?id=14051)
CS2 save for web not working

attached log has me start the program, open a new blank document and try and
save for web before closing the program again.

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

--- Comment #11 from John Anderson   2008-06-15 07:16:02 ---
Created an attachment (id=14052)
 --> (http://bugs.winehq.org/attachment.cgi?id=14052)
log with comments on when thing happened

I thought that me including comments on when things happened would be helpful
in isolating the problem.

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

--- Comment #12 from Dan Kegel   2008-06-15 07:41:08 ---
Thanks, but that log doesn't have the traces that we need enabled.
Please set the WINEDEBUG variable for the session, e.g.
  WINEDEBUG=+relay,+seh,+tid wine photoshop > log.txt 2>&1
The result should be absolutely huge, maybe megabytes.

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

--- Comment #13 from Dan Kegel   2008-06-15 07:52:13 ---
Sure, but we really need the traces.  Are you having trouble following my
directions?  If so, say where, and I'll give more details.

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

--- Comment #14 from John Anderson   2008-06-15 08:50:15 ---
(In reply to comment #12)
> Thanks, but that log doesn't have the traces that we need enabled.
> Please set the WINEDEBUG variable for the session, e.g.
>   WINEDEBUG=+relay,+seh,+tid wine photoshop > log.txt 2>&1
> The result should be absolutely huge, maybe megabytes.

Well I enter $ wine "path to photoshop" WINEDEBUG=+relay,+seh,+tid wine
photoshop > log.txt 2>&1 into the terminal and that text file is what comes out
after I do everything that needs done so obviously I'm doing something wrong.

could you tell me _exactly_ what I need to do in terms of terminal input and
the like to get the required result?

thanks.

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

--- Comment #15 from Dan Kegel   2008-06-15 08:56:42 ---
You got it backwards... it's not

wine "path to photoshop" WINEDEBUG=+relay,+seh,+tid wine
photoshop > log.txt 2>&1

but rather

WINEDEBUG=+relay,+seh,+tid wine "path to photoshop.exe" > log.txt 2>&1

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

--- Comment #16 from John Anderson   2008-06-15 09:04:22 ---
(In reply to comment #15)
> You got it backwards... it's not
>
> wine "path to photoshop" WINEDEBUG=+relay,+seh,+tid wine
> photoshop > log.txt 2>&1
>
> but rather
>
> WINEDEBUG=+relay,+seh,+tid wine "path to photoshop.exe" > log.txt 2>&1

Yeah, I worked that out afterwards. I was being an idiot. however now when I
enter the path to the photoshop executable it wont run.

I enter $ WINEDEBUG=+relay,+seh,+tid wine "/home/john/.wine/drive_c/Program
Files/Abobe/Abobe Photoshop CS2/Photoshop.exe" > log.txt 2>&1

What's wrong?

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

--- Comment #17 from John Anderson   2008-06-15 11:13:43 ---
(In reply to comment #16)
> (In reply to comment #15)
> > You got it backwards... it's not
> >
> > wine "path to photoshop" WINEDEBUG=+relay,+seh,+tid wine
> > photoshop > log.txt 2>&1
> >
> > but rather
> >
> > WINEDEBUG=+relay,+seh,+tid wine "path to photoshop.exe" > log.txt 2>&1
>
> Yeah, I worked that out afterwards. I was being an idiot. however now when I
> enter the path to the photoshop executable it wont run.
>
> I enter $ WINEDEBUG=+relay,+seh,+tid wine "/home/john/.wine/drive_c/Program
> Files/Abobe/Abobe Photoshop CS2/Photoshop.exe" > log.txt 2>&1
>
> What's wrong?

Sorted it out and managed to get it working.

spat out a file that is almost 6 GigaBytes (!) in size. Currently in the
process of compressing it but it looks like it could take all night at this
rate.

Will upload it once it finishes.

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

--- Comment #18 from Dan Kegel   2008-06-15 11:50:28 ---
6 gigabytes is a bit too big to send, even compressed :-)

bzip2 can't handle such large files easily, better
to try rzip.

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

--- Comment #19 from John Anderson   2008-06-15 13:18:48 ---
(In reply to comment #18)
> 6 gigabytes is a bit too big to send, even compressed :-)
>
> bzip2 can't handle such large files easily, better
> to try rzip.

http://www.sendspace.com/file/qryyu2

Had to upload it to there as it was too big for this site.

Still, 5.8GB to 10.4MB is quite a reduction.

What I did:

opened photoshop from the terminal
waited for it to start
closed the "welcome to photoshop" dialogue
opened a new blank file
tried to save for web
closed the program

Hope this is helpful and thanks for the effort.

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

markus  changed:

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--- Comment #20 from markus   2008-08-08 08:37:10 ---
Photoshop doesn't crash for me, However nothing happens when I click "Save for
Web" with wine 1.1.2.

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

Nate Walker  changed:

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--- Comment #21 from Nate Walker   2008-08-11 16:10:24 ---
(In reply to comment #20)
> Photoshop doesn't crash for me, However nothing happens when I click "Save for
> Web" with wine 1.1.2.

I also have the same issue, with the same version of wine. Would it be a case
of setting some more DLLs to Native windows ones?

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

--- Comment #22 from John Anderson   2008-08-26 10:46:15 ---
(In reply to comment #21)
> (In reply to comment #20)
> > Photoshop doesn't crash for me, However nothing happens when I click "Save for
> > Web" with wine 1.1.2.
>
> I also have the same issue, with the same version of wine. Would it be a case
> of setting some more DLLs to Native windows ones?

After surfing around it seems that the "nothing happens when I try to save for
web" problem seems to be common under Ubuntu. This suggests that it is a
problem with that rather than a problem with wine.

Still, it is something to look in to. On both sides.

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

Arkadiusz Piekarz  changed:

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                 CC|                            |[e-mail]

--- Comment #23 from Arkadiusz Piekarz   2008-08-30 08:11:02 ---
Saving for web works perfectly fine for me. I have Ubuntu 8.04.1, Wine 1.1.3,
Metacity, enabled window decorator to decorate windows in Wine (in winecfg).

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

--- Comment #24 from Austin English   2009-03-10 14:55:10 ---
Is this still an issue in current (1.1.16 or newer) wine?

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

--- Comment #25 from Arkadiusz Piekarz   2009-03-12 07:33:07 ---
It works for me. I opened up PS CS2, created a new file, drew something, than
saved it for web. It ran with no problems and when I checked the output file in
Nautilus, it was alright.

Ubuntu 8.10, Wine 1.1.16-367-gae1802d, Compiz enabled

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

Ken Sharp  changed:

What    |Removed                     |Added
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             Status|UNCONFIRMED                 |RESOLVED
                 CC|                            |[e-mail]
         Resolution|                            |FIXED

--- Comment #26 from Ken Sharp   2009-05-23 20:51:45 ---
Reported fixed, no response from bug reporter in months.

If still a problem, please reopen.

[Bug 12484] Photoshop CS2: freezes when trying to save for web

http://bugs.winehq.org/show_bug.cgi?id=12484

Alexandre Julliard  changed:

What    |Removed                     |Added
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             Status|RESOLVED                    |CLOSED

--- Comment #27 from Alexandre Julliard   2009-06-05 12:39:49 ---
Closing bugs fixed in 1.1.23.