[Bug 29677] New: Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

Bug #: 29677
           Summary: Anno 2070 does not start
           Product: Wine
           Version: 1.3.37
          Platform: x86-64
        OS/Version: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
        AssignedTo: [e-mail]
        ReportedBy: [e-mail]
    Classification: Unclassified

Created attachment 38490
  --> http://bugs.winehq.org/attachment.cgi?id=38490
WINEDEBUG=+ddraw,+d3d

The game start with a black screen and then crashes.

I have no idea how to interpret the output.

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

joaopa  changed:

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--- Comment #1 from joaopa  2012-01-22 08:59:00 CST ---
What about with a native d3dx9_36?

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #2 from kenjiru  2012-01-23 13:08:58 CST ---
With native d3dx9_36 and d3dx11_42 I get to see a black splash screen with a
message in the down right of the screen "Shader werden geladen...", the German
for "Shaders are loaded..".

I've attached the new logs.

So I see it a progress, any new ideas?

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #3 from joaopa  2012-01-23 13:31:45 CST ---
At first, does there exist a demo showing the problem?

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

kenjiru  changed:

What    |Removed                     |Added
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                URL|                            |http://anno-game.ubi.com/an
                   |                            |no-2070/en-GB/home/

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #4 from kenjiru  2012-01-23 15:14:36 CST ---
The demo is freely available all over the Internet. Here is the official web
site: http://anno-game.ubi.com/anno-2070/en-GB/demo/

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #5 from kenjiru  2012-01-23 15:52:11 CST ---
Created attachment 38518
  --> http://bugs.winehq.org/attachment.cgi?id=38518
Debug messages with native d3dx9_36.dll and d3dx11_42.dll.

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

Dmitry Timoshkov  changed:

What    |Removed                     |Added
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           Keywords|                            |download

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

kenjiru  changed:

What    |Removed                     |Added
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            Version|1.3.37                      |1.4-rc2

--- Comment #6 from kenjiru  2012-02-09 13:04:41 CST ---
I have tested the demo against the new wine-1.4-rc2 and I got somehow different
output.

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #7 from kenjiru  2012-02-09 13:06:52 CST ---
Created attachment 38768
  --> http://bugs.winehq.org/attachment.cgi?id=38768
wine-1.4-rc2 with native d3dx9_36 and d3dx11_42

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

Vitaliy Margolen  changed:

What    |Removed                     |Added
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            Version|1.4-rc2                     |1.3.37

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

surfing86  changed:

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                 CC|                            |[e-mail]

--- Comment #8 from surfing86  2012-02-29 05:52:41 CST ---
Any improvements with:
winetricks vcrun2008 corefonts
?
Try them.

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #9 from kenjiru  2012-02-29 15:54:45 CST ---
@surfing86 I've tried with these components, but I got the same output.

I have no clue what the problem is, but installing random stuff usually doesn't
help.. We need a developer to take a look at the debug output and maybe figure
out something.

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #10 from surfing86  2012-03-05 04:30:02 CST ---
Try changing the audio from Alsa to another one like Oss or pulseaudio.

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

thanoulas  changed:

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--- Comment #11 from thanoulas  2012-03-14 20:41:55 CDT ---
Still crashing with the latest wine from git. I am getting as far as to the
point where I can see a loader at the bottom right of the screen saying
"Loading Shaders" and then crashes

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #12 from joaopa  2012-03-14 21:58:12 CDT ---
I confirm this bug (with the demo) on nvidia hardware with driver 295.20.
I used a native d3dx9.36 dll

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

Wadlax  changed:

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                 CC|                            |[e-mail]

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #13 from Tho  2012-04-02 10:20:14 CDT ---
Created attachment 39650
  --> http://bugs.winehq.org/attachment.cgi?id=39650
startup log anno2070, gamever 1.4 on wine 1.4

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

Tho  changed:

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  Attachment #39650|application/octet-stream    |application/text
          mime type|                            |

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #14 from Tho  2012-04-02 10:26:05 CDT ---
Comment on attachment 39650
  --> http://bugs.winehq.org/attachment.cgi?id=39650
startup log anno2070, gamever 1.4 on wine 1.4

I confirm this bug with Intel 915 GC. (Tried with and w.o d3dx9_36 native)
according to the log, a possible cause could be:

fixme:d3d:swapchain_init The application requested more than one back buffer,
this is not properly supported. Please configure the application to use double
buffering (1 back buffer) if possible

Will retry patiently, log above :)

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

Berillions  changed:

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--- Comment #15 from Berillions  2012-05-11 11:24:45 CDT ---
Someone can try this hack for Wine :
http://bugs.winehq.org/attachment.cgi?id=40106 ?

With it you can pass the ReadFileEx error when you launch the game with Ubisoft
Game Launcher.

But, use this wine version + hack only with Ubisoft's game, the hack can break
other apps.

I would like to buy this game so thanks you :)

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #16 from Berillions  2012-05-15 23:59:17 CDT ---
Created attachment 40189
  --> http://bugs.winehq.org/attachment.cgi?id=40189
Backtrace for Anno 2070

Game does not works with wine 1.5.4
I attached the backtrace log after to launch the game with winedbg.

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

Wylda  changed:

What    |Removed                     |Added
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  Attachment #40189|AnnoBacktrace               |AnnoBacktrace.txt
           filename|                            |
  Attachment #40189|application/octet-stream    |text/plain
          mime type|                            |

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #17 from Berillions  2012-05-17 03:50:01 CDT ---
Actually when i launch the game in a console, i have the same message of you :
[...]
Excluding module: /usr/lib32/libGL.so.1 
Excluding module: /usr/lib32/tls/libnvidia-tls.so.295.49 
Excluding module: /usr/lib32/libnvidia-glcore.so.295.49 
Excluding module: [vdso].so

I resolv this problem. I modified the line <RefreshRate>0</RefreshRate> in
Engine.ini .

If this line is 0, the "Exluding module ..." message appears. I change 0 by 60
and no i haven't this message. I see only the game cursor, the game is launch
but i don't see the game itself.

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #18 from Berillions  2012-05-19 02:57:00 CDT ---
I don't know why i continue to search where come from this fuck*ng problem
because i haven't knowledge.

I like this game but actually it's possible to play it only on Windows so i
think to return completly on Seven, even if i love Linux... For these reasons :

1- Nobody try to search where come from the problem. The bugs exist for the
release game and the Demo so it's easy to reproduce.
2- It seems that the Wine dev (even if they make a great work for wine) choose
the bug which they want to correct...

This bug was create 5 month ago and there isn't progress.

Thanks to read me and good luck.

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #19 from kenjiru  2012-05-19 14:56:15 CDT ---
Berillions, take it easy. The Wine developers are doing a great job, if you
consider the limited resources they have. I'm sure they are prioritizing the
bugs that affect more people first, and then look at the less important ones.
That's why big games like WoW and D3 worked under fine right after they were
lunched.

What you can do, is to attract attention, by submitting bugs and voting the
applications you like. For instance, you can go the game page in appdb and vote
for the game:

http://appdb.winehq.org/objectManager.php?sClass=version&iId=24799

There is a 'Vote' link in the left panel, next to the game information.

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #20 from Berillions  2012-05-21 05:35:10 CDT ---
Created attachment 40248
  --> http://bugs.winehq.org/attachment.cgi?id=40248
WINEDEBUG=+d3d9,+d3d,+seh,+tid

I post the log create by WINEDEBUG=+d3d9,+d3d,+seh,+tid but i don't know if
there are error in this log to find where come from the crash.

Thanks,

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #21 from Berillions  2012-05-21 14:34:25 CDT ---
Ok guys, i find a solution to launch the Anno 2070 demo :

- Go to winecfg and put *msvcr100 (builtin, native)
- Launch only the game with "&> /dev/null" like "wine Anno5.exe &> /dev/null"
- Play the game

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #22 from Berillions  2012-05-21 14:36:04 CDT ---
Created attachment 40254
  --> http://bugs.winehq.org/attachment.cgi?id=40254
Anno 2070 Demo

It's the first image i took after to launch the first time the demo :)

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

Bruno Jesus  changed:

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--- Comment #23 from Bruno Jesus  2012-05-21 15:17:48 CDT ---
(In reply to comment #21)
> - Launch only the game with "&> /dev/null" like "wine Anno5.exe &> /dev/null"

Is this because of too much debug output? Try running with WINEDEBUG=-all if
that's the case.

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #24 from Berillions  2012-05-21 23:36:36 CDT ---
(In reply to comment #23)
> (In reply to comment #21)
> > - Launch only the game with "&> /dev/null" like "wine Anno5.exe &> /dev/null"
>
> Is this because of too much debug output? Try running with WINEDEBUG=-all if
> that's the case.

Yeap, works with WINEDEBUG=-all ;)

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

Wylda  changed:

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                 CC|                            |[e-mail]

--- Comment #25 from Wylda  2012-05-21 23:44:43 CDT ---

Congratulation Berillions. I spent some time with this bug on Sunday, but
failed.

That "/dev/null & -all" is intereting, because there was't so much output,
mostly generated by the game not wine.
> From my testing i had a feeling that it comes from networking, because it

failed in the same thread, few lines above fail to connect to some sandbox.

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

Wylda  changed:

What    |Removed                     |Added
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             Status|UNCONFIRMED                 |NEW
     Ever Confirmed|0                           |1

--- Comment #26 from Wylda  2012-05-21 23:45:26 CDT ---

And i can also confirm this bug.

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #27 from joaopa  2012-05-22 00:52:59 CDT ---
So, a native msvcr100 is enough to launch the game?

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #28 from Berillions  2012-05-22 04:48:17 CDT ---
(In reply to comment #25)
> Congratulation Berillions. I spent some time with this bug on Sunday, but
> failed.
>
> That "/dev/null & -all" is intereting, because there was't so much output,
> mostly generated by the game not wine.
>
> From my testing i had a feeling that it comes from networking, because it
> failed in the same thread, few lines above fail to connect to some sandbox.

I know one thing too. In clean wineprefix, the Autopatcher does not works. I
mean, the Autopatcher itself works but not the update, it's impossible to
download the patch, there is a message told you that you don't connect to
Internet.

To resolv this problem, you must to install winhttp with winetricks.

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #29 from Berillions  2012-05-22 05:32:36 CDT ---
(In reply to comment #28)
> (In reply to comment #25)
> > Congratulation Berillions. I spent some time with this bug on Sunday, but
> > failed.
> >
> > That "/dev/null & -all" is intereting, because there was't so much output,
> > mostly generated by the game not wine.
> >
> > From my testing i had a feeling that it comes from networking, because it
> > failed in the same thread, few lines above fail to connect to some sandbox.
>
> I know one thing too. In clean wineprefix, the Autopatcher does not works. I
> mean, the Autopatcher itself works but not the update, it's impossible to
> download the patch, there is a message told you that you don't connect to
> Internet.
>
> To resolv this problem, you must to install winhttp with winetricks.

It's ok for the Autopatcher but when i launch the game (not the demo) i can't
connect to the Ubisoft server when i must to put my login/password.

I have always a message told me that the connection to the server was lost. :(

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

Dan Kegel  changed:

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--- Comment #30 from Dan Kegel  2012-05-22 06:37:30 CDT ---
Please file a new bug for the autopatcher problem.

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

Bruno Jesus  changed:

What    |Removed                     |Added
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  Attachment #39650|application/text            |application/plain
          mime type|                            |

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #31 from kenjiru  2012-06-19 16:05:15 CDT ---
When I try to connect with the user name and password, I get the following
error message: The connection to the server has been lost.

The console output is:
radu@kenjiru:/media/workspace/games/anno2070$ WINEDEBUG=-all wine Anno5.exe
wine: configuration in '/home/radu/.wine' has been updated.
(Info) Tracking create, access key=Dct54om3
(Info) Tracking::Initialize without address, port, service Id
This platform has logs enabled.  Don't use it for shipping.
This platform has traces enabled.  Don't use it for shipping.
(Error) Tracking could not get handle to OnlineConfigClient...
(Error) Tracking could not get handle to OnlineConfigClient...

The demo does not even start. I get the following output:
radu@kenjiru:/media/workspace/games/anno2070-demo$ WINEDEBUG=-all wine
Anno5.exe
(Info) Tracking create at address=rd-sandbox port=9110 access key=Test
(Warning) Tracking create with username: Tracking
This platform has logs enabled.  Don't use it for shipping.
This platform has traces enabled.  Don't use it for shipping.
(Info) Console is online and config found, Login to RendezVous
(Info) Logging in to RendezVous...
(Warning) Inet Address "rd-sandbox" requires a lookup
(Error) Tracking login failed, ReturnCode 0x80050002 (origin
D:/1.3.9/OnlineSDK_Source_PC_1.3.9.53465/OnlineCore/src/Platform/Core/Result.cpp,
line 27)

Any ideas?

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #32 from Berillions  2012-06-19 16:32:50 CDT ---
Illegal game or not ?
I have the same problem with this version before to buy the game. I'll tomorrow
with my game.
But your problem appears too on Windows with a illegal game.

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #33 from kenjiru  2012-06-20 04:43:51 CDT ---
Well, I wanted to try the game before buying it. I first tried to run the demo,
but it wouldn't start. So I've tried to run a cracked version of the game. This
one starts, but I can't login..

I plan to buy this game next month, but I want to be sure it works fine on
Linux using Wine.

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #34 from Berillions  2012-06-20 04:50:45 CDT ---
(In reply to comment #33)
> Well, I wanted to try the game before buying it. I first tried to run the demo,
> but it wouldn't start. So I've tried to run a cracked version of the game. This
> one starts, but I can't login..
>
> I plan to buy this game next month, but I want to be sure it works fine on
> Linux using Wine.

I bought the game and i can confirm that the game works correctly without
problem.

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #35 from Bruno Jesus  2012-07-06 17:59:42 CDT ---
(In reply to comment #34)
> I bought the game and i can confirm that the game works correctly without
> problem.

Did you test in a clean prefix? If not, can you retest in wine 1.5.8?

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

Manu  changed:

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--- Comment #36 from Manu  2012-07-07 12:16:19 CDT ---
(In reply to comment #35)
> (In reply to comment #34)
> > I bought the game and i can confirm that the game works correctly without
> > problem.
>
> Did you test in a clean prefix? If not, can you retest in wine 1.5.8?

I've tested it in a clean wineprefix. Anno needs d3dx9 d3dx9_43 d3dx9_42
d3dx11_43 d3dx11_42 vcrun2008 vcrun2010 winhttp corefonts and has to be
installed from inside that wineprefix (copying loooks like it works, but will
fail to start).

Anyways the ubisoft game launcher changed on 3rd of July which made the game
not workable anymore. It's more or less the same behaviour, the game launcher
thinks it's starting anno but nothing opens up.
Here's the relevant console log (with -msvcrt):
fixme:ras:RasEnumConnectionsW (0x18d258,0x7264e5d8,0xf5c0004),stub! 
fixme:ras:RasEnumConnectionsW RAS support is not implemented! Configure program
to use LAN connection/winsock instead! 
[0705/144954:ERROR:proxy_config_service_win.cc(159)]
WinHttpGetIEProxyConfigForCurrentUser failed: 2 
fixme:secur32:schan_imp_create_session Using hardcoded "NORMAL" priority 
fixme:secur32:schan_imp_create_session Using hardcoded "NORMAL" priority 
fixme:secur32:schannel_get_protocol unknown protocol 4 
fixme:ras:RasEnumConnectionsW (0x18d258,0x7f98e5d8,0xf5c0004),stub! 
fixme:ras:RasEnumConnectionsW RAS support is not implemented! Configure program
to use LAN connection/winsock instead! 
[0705/145016:ERROR:proxy_config_service_win.cc(159)]
WinHttpGetIEProxyConfigForCurrentUser failed: 2 
fixme:heap:HeapSetInformation (nil) 1 (nil) 0 
fixme:msvcr90:__clean_type_info_names_internal (0x780b19ec) stub 
fixme:heap:HeapSetInformation (nil) 1 (nil) 0 
fixme:thread:GetThreadPreferredUILanguages 52, 0x33f130, 0x33f1a0 0x33f138 
fixme:heap:HeapSetInformation (nil) 1 (nil) 0 
fixme:system:SetProcessDPIAware stub! 
fixme:msvcr90:__clean_type_info_names_internal (0x780b19ec) stub

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #37 from kenjiru  2012-07-08 05:10:54 CDT ---
I get the same error message after the uPlay got updated a few days ago. We
should file a separate bug report for this issue.

Until now, the game worked fine. I've finished the campaign without any crashes
or issues.

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #38 from Manu  2012-07-08 14:11:15 CDT ---
(In reply to comment #37)
> I get the same error message after the uPlay got updated a few days ago. We
> should file a separate bug report for this issue.
>
> Until now, the game worked fine. I've finished the campaign without any crashes
> or issues.

I already did, check out the bug reports of Anno 2070, the 2nd one is the new
one.

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

--- Comment #39 from joaopa  2013-04-21 00:57:17 CDT ---
Bug reported fixed. 
An other bug report was opened for the newest issue.

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

Rosanne DiMesio  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEW                         |RESOLVED
         Resolution|                            |FIXED

--- Comment #40 from Rosanne DiMesio  2013-04-21 08:56:21 CDT ---
Marking fixed.

[Bug 29677] Anno 2070 does not start

http://bugs.winehq.org/show_bug.cgi?id=29677

Alexandre Julliard  changed:

What    |Removed                     |Added
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             Status|RESOLVED                    |CLOSED

--- Comment #41 from Alexandre Julliard  2013-04-26 13:16:12 CDT ---
Closing bugs fixed in 1.5.29.