[Bug 45657] New: The Sims 4 - crashes when entering in the game

https://bugs.winehq.org/show_bug.cgi?id=45657

Bug ID: 45657
           Summary: The Sims 4 - crashes when entering in the game
           Product: Wine
           Version: unspecified
          Hardware: x86
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

the game crashes

[Bug 45657] The Sims 4 - crashes when entering in the game

https://bugs.winehq.org/show_bug.cgi?id=45657

[e-mail] changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 45657] The Sims 4 - crashes when entering in the game

https://bugs.winehq.org/show_bug.cgi?id=45657

Gijs Vermeulen  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |NEEDINFO
     Ever confirmed|0                           |1

--- Comment #1 from Gijs Vermeulen  ---
You have provided no information to work with.

1) What wine version are you using? (Please make sure to use at least the wine
3.x series)
2) Please read https://wiki.winehq.org/Bugs and attach the terminal output.

[Bug 45657] The Sims 4 - crashes when entering in the game

https://bugs.winehq.org/show_bug.cgi?id=45657

[e-mail] changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail],
                   |                            |[e-mail]

[Bug 45657] The Sims 4 - crashes when entering in the game

https://bugs.winehq.org/show_bug.cgi?id=45657

Olivier F. R. Dierick  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEEDINFO                    |NEW

--- Comment #2 from Olivier F. R. Dierick  ---
Hello,

I've tested The Sims 4 (Origin) and can confirm that the game crashes at
startup (seconds after the EA logo animation starts).

This bug lacks information so I'll recycle it since there are already other
bugs for different issues and this one is the oldest 'crash at start' bug not
mentioning MSVCRT.

The game must be installed through EA Origin.
I used the OriginThinSetup.exe legacy version and let it update (Origin 'About'
says Version 10.5.40.26928 - 0).
Origin seems to work fine for me.

The game was downloaded/installed fine.
There was an error at the finalization step, but clicking on the 'finalize'
button did work.
I could launch the game and play for hours, then I closed the game and origin.
Some hours later I loaded Origin again, without issue, but starting the game
itself did fail.

So, the issue appeared on the second time I tried to start the game. The first
time (continuing from the installation), I could play hours without issues or
interruptions.

Installer info (https://www.origin.com/usa/en-us/store/download):
$ du -b OriginThinSetup.exe
32326016    OriginThinSetup.exe
$ sha1sum OriginThinSetup.exe
17abff6eba41587966319909709f05adc9202c2e  OriginThinSetup.exe

Launcher info:
$ du -b Origin.exe
3114256    Origin.exe
$ sha1sum Origin.exe
292a1540fbdeb93d6b46e1a51d12a0bc5bf54fba  Origin.exe

Main application executable info:
$ du -b TS4.exe
23253928    TS4.exe
$ sha1sum TS4.exe
80a6d5d4ada3de85518fde2dbd609018bb36691b  TS4.exe

My setup:
- Debian 8 Jessie 64-bit.
- NVidia RTX2070 8GB VRAM + proprietary (non-debian) driver 430.14.
- CPU Intel Core i7 4930K @3.14Ghz x12 (6x2 cores).
- 32-bit wineprefix with 32-bit wine-staging 4.10 (Release tag).
- Everything default in winecfg except: virtual desktop (1280x1024) + capture
mouse in fullscreen apps + no WM management/decoration.
- No winetricks, no DLL overrides, no registry edits.

Following the 'Origin' AppDB how-to advice:
- I left 'Remember me' disabled on the Origin login window;
- I disabled 'Origin In Game' in the Origin properties;

I'll collect other NEEDINFO bugs not related to identified issues to this bug.
Please, if your issue is not this particular crash, refer to the other existing
bugs:
https://bugs.winehq.org/buglist.cgi?quicksearch=%22sims%204%22&list_id=6...

Regards.

[Bug 45657] The Sims 4 - crashes when entering in the game

https://bugs.winehq.org/show_bug.cgi?id=45657

--- Comment #3 from Olivier F. R. Dierick  ---
Created attachment 64739
  --> https://bugs.winehq.org/attachment.cgi?id=64739
The Sims 4 (origin) crash at startup wine-staging 4.10 terminal output

[Bug 45657] The Sims 4 - crashes when entering in the game

https://bugs.winehq.org/show_bug.cgi?id=45657

Olivier F. R. Dierick  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                URL|                            |https://www.origin.com/usa/
                   |                            |en-us/store/the-sims/the-si
                   |                            |ms-4

--- Comment #4 from Olivier F. R. Dierick  ---
There is a trial version of The Sims 4.
I filed the URL field with the link to it.

Unfortunately, the trial is tied to the origin account and it is a _one_ time
48h trial only.
Accounts where the base game is already registered can't add the trial.
It's unclear when the 48h timeout begins.
It may be when adding the trial to the account, or starting the download, the
install or to play.
Once the trial is expired I don't think the same account can try it again.

That's why I didn't set the download keyword.

[Bug 45657] The Sims 4 - crashes when entering in the game

https://bugs.winehq.org/show_bug.cgi?id=45657

Olivier F. R. Dierick  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #5 from Olivier F. R. Dierick  ---
*** Bug 46561 has been marked as a duplicate of this bug. ***

[Bug 45657] The Sims 4 - crashes when entering in the game

https://bugs.winehq.org/show_bug.cgi?id=45657

Olivier F. R. Dierick  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #6 from Olivier F. R. Dierick  ---
*** Bug 47225 has been marked as a duplicate of this bug. ***

[Bug 45657] The Sims 4 - crashes when entering in the game

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=45657

--- Comment #7 from Olivier F. R. Dierick  ---
Hello,

Wine 5.5; Issue is still present.

- I tried several winetricks with no change: vcrun2013, d3dx9_43, quartz,
devenum, ffdshow, wmv9vcm.
- Same result with wine-staging 5.5.

Regards.

[Bug 45657] The Sims 4 - crashes when entering in the game

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=45657

Olivier F. R. Dierick  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEW                         |RESOLVED
         Resolution|---                         |INVALID

--- Comment #8 from Olivier F. R. Dierick  ---
Hello,

I found the cause of my issue.

The application ships with python 3.7.

The init_sys_streams() function contains code that detects when output is
redirected to a directory. The comments in the code says that the interpreter
would crash if this is the case, so it exits early instead.

I've the habit to always redirect wine's output to a log file when testing
applications.
For some reason, init_sys_streams() thinks that the output is redirected to a
directory and fails.

While testing the issue, I ran the executable without redirecting the terminal
output and the application didn't crash.

So the workaround is to not redirect wine's output to a file.

However, I found a 'fix' that allows me to redirect the output to a file and
have python be happy with it nonetheless:

The failing command is 'wine Origin.exe >>"$LOGFILE" 2>&1'.

I use this instead and it works: 'wine Origin.exe 2>&1 | cat - >"$LOGFILE"'

Marking INVALID (application bug and/or user mistake).
If the OP's issue was different then, please check if your issue is not already
reported and file a new bug if not.

Regards.

[Bug 45657] The Sims 4 crashes when console output is redirected to a file (embedded Python 3.7 interpreter limitation)

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=45657

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |download
                 CC|                            |[e-mail]
            Summary|The Sims 4 - crashes when   |The Sims 4 crashes when
                   |entering in the game        |console output is
                   |                            |redirected to a file
                   |                            |(embedded Python 3.7
                   |                            |interpreter limitation)
            Version|unspecified                 |3.14

--- Comment #9 from Anastasius Focht  ---
Hello Olivier,

kudos to your own investigation but it's highly unlikely that Sofia's (OP)
issue is the same as yours. Same applies to duplicates: bug 46561 and bug 47225

Anyway, there was no response from OP at all so I suggest we make this issue
about your finding and for documentation purpose. I've adapted the ticket
summary reflect your finding.

If there is still a user complaining about Sims 4 crashing I suggest to
de-duplicate one of the dupes and reopen that one.

Regards

[Bug 45657] The Sims 4 crashes when console output is redirected to a file (embedded Python 3.7 interpreter limitation)

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=45657

André H.  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED
                 CC|                            |[e-mail]

--- Comment #10 from André H.  ---
closing invalid