[Bug 50803] New: Reolink's Windows software will not function, get only black rectangle on opening

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50803

Bug ID: 50803
           Summary: Reolink's Windows software will not function, get only
                    black rectangle on opening
           Product: Wine
           Version: 6.0
          Hardware: x86-64
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

Created attachment 69611
  --> https://bugs.winehq.org/attachment.cgi?id=69611
This was the report generated by the Reolink software when it wouldn't run

Black rectangle only when trying to use Reolink's security camera software.

[Bug 50803] Reolink 8.2.0 (Video Surveillance SW) crashes / shows black client area on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50803

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]
             Status|UNCONFIRMED                 |RESOLVED
          Component|-unknown                    |directx-d3d
                URL|                            |https://web.archive.org/web
                   |                            |/20210314191814/https://hom
                   |                            |e-cdn.reolink.us/wp-content
                   |                            |%2Fuploads%2F2021%2F03%2F05
                   |                            |1338121614951492.5993.exe?d
                   |                            |ownload_name=ReolinkSetup82
                   |                            |0.exe
         Resolution|---                         |DUPLICATE
           Keywords|                            |download
            Summary|Reolink's Windows software  |Reolink 8.2.0 (Video
                   |will not function, get only |Surveillance SW) crashes /
                   |black rectangle on opening  |shows black client area on
                   |                            |startup

--- Comment #1 from Anastasius Focht  ---
Hello folks,

dupe of bug 48618

Upgrade to Wine 6.3 or newer.

--- snip ---
$ pwd
/home/focht/.wine/drive_c/users/focht/Local Settings/Application
Data/Programs/Reolink

$ WINEDEBUG=+process wine ./Reolink.exe
...
0158:trace:process:CreateProcessInternalW app L"C:\users\focht\Local
Settings\Application Data\Programs\Reolink\Reolink.exe" cmdline
L""C:\users\focht\Local Settings\Application
Data\Programs\Reolink\Reolink.exe" --type=gpu-process
--field-trial-handle=752,4725235490789483309,10756806758822469275,131072
--disable-features=LayoutNG,SpareRendererForSitePerProcess
--gpu-preferences=IAAAAAAAAADgAAAgAAAAAAAAYAAAAAAAC"...
...
0158:trace:process:CreateProcessInternalW started process pid 015c tid 0160
...
0158:trace:process:CreateProcessInternalW app (null) cmdline
L""C:\users\focht\Local Settings\Application
Data\Programs\Reolink\Reolink.exe" --type=renderer
--autoplay-policy=no-user-gesture-required
--field-trial-handle=752,4725235490789483309,10756806758822469275,131072
--disable-features=LayoutNG,SpareRendererForSitePerProcess --lang=en-U"...
...
0158:trace:process:CreateProcessInternalW started process pid 0184 tid 0188
...
0188:trace:process:GetEnvironmentVariableW
(L"ELECTRON_DISABLE_SECURITY_WARNINGS" 0030E63E 32767)
0188:trace:process:GetEnvironmentVariableW
(L"ELECTRON_ENABLE_SECURITY_WARNINGS" 0030E63E 32767)
...
wine: Unhandled exception 0x80000003 in thread 188 at address 026DAC56 (thread
0188), starting debugger...
--- snip ---

$ sha1sum ReolinkSetup820.exe 
4f1454ee47eb4ddcd6fd56a1af7ba67ac9ce83a9  ReolinkSetup820.exe

$ du -sh ReolinkSetup820.exe 
53M    ReolinkSetup820.exe

$ wine --version
wine-6.2

Regards

*** This bug has been marked as a duplicate of bug 48618 ***

[Bug 50803] Reolink 8.2.0 (Video Surveillance SW) crashes / shows black client area on startup

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50803

Alistair Leslie-Hughes  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #2 from Alistair Leslie-Hughes  ---
Closing Duplicate