[Bug 23047] New: Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

Summary: Quicken 2009 fails to update QW09R7Patch
           Product: Wine
           Version: unspecified
          Platform: x86
        OS/Version: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
        AssignedTo: [e-mail]
        ReportedBy: [e-mail]

Running Ubuntu 10.04, Wine 1.2.rc2, Quicken 2009 r2.

New patch 7 exists for Quicken 2009, but running Wine on QW09R7Patch.exe
results in Quicken complaining it's not the latest (It is, since I
updated release R2 with R7 running in native Windows 2000. Trying to
ensure my apps work on Ubuntu before sunsetting W2K).

Sorry for just the one attachment. Tried attaching 2 others but this form only
accepts one and I couldn't figure out how to combine them. Quicken2.png would
have shown the QW0R9Patch.exe file saved on my disk and Quicken4.png would have
shown update not completed; update will not work on my version..

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

Jeff Zaroyko  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
            Version|unspecified                 |1.2-rc2

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

--- Comment #1 from [e-mail]  2010-06-06 14:44:18 ---
Created an attachment (id=28614)
 --> (http://bugs.winehq.org/attachment.cgi?id=28614)
Screenshot of QW09r&Patch.exe to be installed with Wine

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

--- Comment #2 from [e-mail]  2010-06-06 14:46:43 ---
Created an attachment (id=28615)
 --> (http://bugs.winehq.org/attachment.cgi?id=28615)
Screenshot of Quicken 2009 update utility running and error response

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

--- Comment #3 from [e-mail]  2010-06-06 14:48:25 ---
Created an attachment (id=28616)
 --> (http://bugs.winehq.org/attachment.cgi?id=28616)
Screenshot of Quicken 2009 reason for error

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

--- Comment #4 from Juan Lang   2010-06-06 14:53:11 ---
Console output?

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

--- Comment #5 from [e-mail]  2010-06-06 16:52:57 ---
I'm fairly new to Ubuntu. Where do I find the console log?

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

--- Comment #6 from Juan Lang   2010-06-06 17:18:32 ---
http://wiki.winehq.org/FAQ#get_log

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

--- Comment #7 from [e-mail]  2010-06-06 18:13:57 ---
Created an attachment (id=28625)
 --> (http://bugs.winehq.org/attachment.cgi?id=28625)
Attempting to initiate via terminal with log creation

I moved a copy of the QW09R7Patch.exe to
'\home\taurus.wine\dosdevices\c:\Program Files\Quicken\Patches\QW09R7Patch.exe
&> log.txt' to shorten the path name from the disk it was originally on, but
the log file fails to be created. It's now complaining about the execute flags.

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

--- Comment #8 from Juan Lang   2010-06-06 18:58:38 ---
(In reply to comment #7)
> I moved a copy of the QW09R7Patch.exe to
> '\home\taurus.wine\dosdevices\c:\Program Files\Quicken\Patches\QW09R7Patch.exe
> &> log.txt' to shorten the path name from the disk it was originally on,

Huh?  Why again?  I'm not following you.

That's not how you start a program from the command line.  Instead you should
cd to whatever directory the QW09R7Patch.exe file was in in the first place,
and run:
wine QW09R7Patch.exe >& log.txt

Attach the log file as a text file, not an image.

This isn't a support forum:  if you're still having trouble with basic stuff
like this, you'll want to ask on wine-users.

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

--- Comment #9 from [e-mail]  2010-06-06 19:02:30 ---
Created an attachment (id=28626)
 --> (http://bugs.winehq.org/attachment.cgi?id=28626)
Finally got log.txt created

The problem in the previous attempt to initiate QW09RPatch.exe via the terminal
(attachment 28625) is due to the 'blank' in the folder 'Program Files' Once I
changed the folder name to 'Program_Files', I was able to set current directory
and create a log (but it's empty).

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

--- Comment #10 from [e-mail]  2010-06-06 19:03:24 ---
Created an attachment (id=28627)
 --> (http://bugs.winehq.org/attachment.cgi?id=28627)
Screenshot of terminal entry working

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

--- Comment #11 from [e-mail]  2010-06-06 19:37:11 ---
Created an attachment (id=28628)
 --> (http://bugs.winehq.org/attachment.cgi?id=28628)
Log file created running QW09R7Patch.exe

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

--- Comment #12 from [e-mail]  2010-06-06 21:46:58 ---
Created an attachment (id=28632)
 --> (http://bugs.winehq.org/attachment.cgi?id=28632)
Screenshot of Quicken 2009 uninstall failure

Juan,

Don't bother checking any further on this problem. I got a bigger one at the
moment. While checking the Quicken support site I saw a few items regarding
update issues. Recommendation was to uninstall and reinstall Quicken, then
apply the latest patch. Tried via Wine uninstall and Quicken CD but the wizard
complained it was interrupted before completion. I tried deleting the Quicken
files manually, but the Wine menu still lists the program. I can't reinstall
and I can't uninstall. Sticking with Windows 2000 until next weekend when I'll
try Ubuntu again.

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

Jeff Zaroyko  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |RESOLVED
         Resolution|                            |INVALID

--- Comment #13 from Jeff Zaroyko   2010-06-06 22:18:15 ---
(In reply to comment #9)
> Created an attachment (id=28626)

--> (http://bugs.winehq.org/attachment.cgi?id=28626) [details]
> Finally got log.txt created
>
> The problem in the previous attempt to initiate QW09RPatch.exe via the terminal
> (attachment 28625 [details]) is due to the 'blank' in the folder 'Program Files' Once I
> changed the folder name to 'Program_Files', I was able to set current directory
> and create a log (but it's empty).

Renaming this is likely to break things just as it would break horribly on
Windows if you renamed your Program Files directory.

I agree with Juan, so far you have not presented what the problem is as much as
you have demonstrated some misunderstanding of how to use Wine.  As a starting
point you should use the forum http://forum.winehq.org to work out where you
might be going wrong and isolating problems with Wine before filing a bug
report.

Resolving invalid.

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

Jeff Zaroyko  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #14 from Jeff Zaroyko   2010-06-06 22:18:35 ---
Closing invalid.

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

--- Comment #15 from [e-mail]  2010-06-07 18:29:28 ---
Created an attachment (id=28660)
 --> (http://bugs.winehq.org/attachment.cgi?id=28660)
Response from Quicken that update exists

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

--- Comment #16 from [e-mail]  2010-06-07 18:30:32 ---
Created an attachment (id=28661)
 --> (http://bugs.winehq.org/attachment.cgi?id=28661)
Screenshot of Release 2 update available

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

--- Comment #17 from [e-mail]  2010-06-07 18:31:51 ---
Created an attachment (id=28662)
 --> (http://bugs.winehq.org/attachment.cgi?id=28662)
Screenshot showing Release 1 found and ready to load releasse 2

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

--- Comment #18 from [e-mail]  2010-06-07 18:32:46 ---
Created an attachment (id=28663)
 --> (http://bugs.winehq.org/attachment.cgi?id=28663)
Update failed due to patching error

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

--- Comment #19 from [e-mail]  2010-06-07 18:34:02 ---
Created an attachment (id=28664)
 --> (http://bugs.winehq.org/attachment.cgi?id=28664)
Screenshot of manual attemp to install QW09R7Patch.exe

Jeff,

Thank-you for the link. I removed .wine and reinstalled it with Synaptic
Package Manager. From there I was able to install Quicken 2009 r1 from CD,
however, once I do one step update, and Quicken responds with free update
(Release 2) is available, I get a patching error has occurred. I downloaded the
latest patch QW09R7Patch.exe from the Intuit website and saved the file on the
desktop in file folder Quicken Patches (and a copy in the Quicken folder). When
I try to install with Wine or via terminal, I get the response as initially
reported.

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

--- Comment #20 from [e-mail]  2010-06-07 18:36:30 ---
(From update of attachment 28664)
Note the debug.txt file created was empty.

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

--- Comment #21 from Juan Lang   2010-06-07 18:48:46 ---
(In reply to comment #20)
> (From update of attachment 28664 [details])
> Note the debug.txt file created was empty.

Still incorrectly generated:  you used winedebug=+relay,+seh,+tid, not
WINEDEBUG=+relay,+seh,+tid .  Case matters.  Also please stop attaching
screenshots of your command prompt:  copy and paste the text into a text file
if you must, and attach that here instead.

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

--- Comment #22 from [e-mail]  2010-06-08 16:01:54 ---
Juan and Jeff,

Wine install is working fine!

While doing a Google search for Quicken patches I discovered there are
different patches for the Canadian and US versions of Quicken 2009.  The latest
patch for the US version is QW09R7Patch.exe found at
http://quicken.intuit.com/support/articles/using-quicken/patches-and-updates...
and the latest patch for the Canadian version is Q2009_Canada_R2_Patch.exe
found at
http://support.intuit.ca/quicken/en-ca/kb/update-or-upgrade/product-updates/...
. Although the package states 'Canada's #1 Personal Finance Software' I thought
this was just a selling gimmick. It finally dawned on me that I was using the
wrong patch when I found the ...Canada_R2... patch. I was running with the
latest version when I raised this trouble ticket, but with all the monkeying
around, I ended up having to start from scratch my deleting and reinstalling
wine, reinstalling Quicken 2009 and finally applying the R2 patch.

Sorry for wasting your time looking into a non-existent 'software' problem.

[Bug 23047] Quicken 2009 fails to update QW09R7Patch

http://bugs.winehq.org/show_bug.cgi?id=23047

--- Comment #23 from Juan Lang   2010-06-08 16:05:44 ---
Glad it's working!  Welcome to Wine :)