[Bug 10287] New: unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

Summary: unable to install nero 8
           Product: Wine
           Version: CVS/GIT
          Platform: Other
        OS/Version: other
            Status: NEW
          Severity: major
          Priority: P2
         Component: wine-msi
        AssignedTo: [e-mail]
        ReportedBy: [e-mail]

Created an attachment (id=8939)
 --> (http://bugs.winehq.org/attachment.cgi?id=8939)
nreo console output

I am unable to install nero 8.
It comes up the screen Preparing Installation, then suddenly it crashes.
I am attaching the console output

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

James Hawkins  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
          Component|wine-msi                    |wine-misc
           Keywords|                            |Installer

--- Comment #1 from James Hawkins   2007-11-02 16:31:27 ---
Vijay, you've been reporting bugs in Wine for a long time...don't guess the
component if you don't know just because you saw a fixme in the console output.
 The 'Installer' keyword was added for a reason...

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

--- Comment #2 from Vijay Kamuju   2007-11-02 16:38:44 ---
I am sorry about that.
Currently I am investigating other apps.
I am trying to convert my windows laptop to linux.
So I am trying out all the windows apps I frequently use on a VitrualBox VM.
So I could not investigate it further, to put the correct module, as its a
threaded installer.
So could later update the module after I found the reason.

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

--- Comment #3 from Vijay Kamuju   2007-11-02 16:50:43 ---
which trace to use???

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

--- Comment #4 from James Hawkins   2007-11-02 17:11:24 ---
Trace to use for what?

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

--- Comment #5 from Vijay Kamuju   2007-11-02 18:22:46 ---
like WINEDEBUG=+relay,+msi wine SetupX.exe
or something like
WINEDEBUG=+trace wine SetupX.exe

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

--- Comment #6 from James Hawkins   2007-11-02 18:35:10 ---
You still didn't answer the question.

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

--- Comment #7 from Vijay Kamuju   2007-11-02 18:45:04 ---
I mean I may have written a wrong comment.
I meant which dll's trace log should I look at to determine the problem.

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

--- Comment #8 from James Hawkins   2007-11-02 18:48:51 ---
I don't know which dll the bug is in, so I can't say which trace to use. 
+relay never hurts.

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

--- Comment #9 from Vijay Kamuju   2007-11-27 11:10:07 ---
With Latest git (dt 27-Dec-2007 11:00AM CST) I am getting new errors

...
fixme:ole:CoGetClassObject CLSCTX_REMOTE_SERVER not supported
err:ole:CoGetClassObject no class object {02585c63-db8d-4077-b2be-0786b8c945b7}
could be created for context 0x17
fixme:advapi:CheckTokenMembership ((nil) 0x1300b8 0x34fbe4) stub!
err:msi:MsiDatabaseCommit Failed to commit tables!
fixme:advapi:LookupAccountNameW (null) L"vijayk" (nil) 0x34f7fc (nil) 0x34f800
0x34f7f4 - stub
...

Later it crashes

The important part why is commit tables failing in msi, Is it the cause for
installation issues?

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

--- Comment #10 from Austin English   2008-06-03 13:05:20 ---
Is this still an issue in 1.0-rc3?

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

--- Comment #11 from Vijay Kamuju   2008-06-03 14:12:29 ---
Havent tested it lately, as I moved to a new location, pretty busy.
And have deleted the VM which hosted the test env for wine, it will take to 2-3
weeks to retest again.
Feel free to test it.

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

--- Comment #12 from Austin English   2008-12-01 01:54:29 ---
Is this still an issue in current (1.1.9 or newer) wine?

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

--- Comment #13 from Vijay Kamuju   2008-12-10 17:59:10 ---
will test with latest git, soon as soon as I get my laptop fixed.

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
            Version|CVS/GIT                     |unspecified

--- Comment #14 from Austin English   2009-01-18 03:46:43 ---
Removing deprecated CVS/GIT version tag. Please retest in current git. If the
bug is still present in today's wine, but was not present in some earlier
version of wine, please update version field to earliest known version of wine
that had the bug. Thanks!

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

Janus Trolesen  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #15 from Janus Trolesen   2009-03-15 09:29:44 ---
It is still an issue in 1.1.17.

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

--- Comment #16 from Austin English   2009-09-15 15:30:48 ---
Is this still an issue in current (1.1.29 or newer) wine?

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

Jeff Zaroyko  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Severity|major                       |normal

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

--- Comment #17 from Austin English   2010-05-26 14:58:26 ---
There's a demo here:
ftp://ftp5.usw.nero.com/oem/PandaSoftware/Nero-8.1.1.0_Panda_trial.exe

which also fails in wine-1.2-rc1-84-g9ce0ae1

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |download
  Status Whiteboard|                            |

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
   Attachment #8939|0                           |1
        is obsolete|                            |

--- Comment #18 from Austin English   2010-05-26 14:59:04 ---
Created an attachment (id=28298)
 --> (http://bugs.winehq.org/attachment.cgi?id=28298)
terminal output

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

--- Comment #19 from Austin English   2010-05-26 15:01:41 ---
Created an attachment (id=28299)
 --> (http://bugs.winehq.org/attachment.cgi?id=28299)
+msi trace

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

Hans Leidekker  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]
  Status Whiteboard|                            |

--- Comment #20 from Hans Leidekker   2010-05-26 15:22:10 ---
err:msi:ITERATE_Actions Execution halted, action L"NeroAg_Init" returned 1603

This is a custom action failing. A +msi,+relay,+seh,+tid trace might help.

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

--- Comment #21 from Austin English   2010-05-26 19:16:45 ---
Created an attachment (id=28313)
 --> (http://bugs.winehq.org/attachment.cgi?id=28313)
+msi,+relay,+seh,+tid trace, tail'ed to 500k

Full log is 1.4gb. Let me know if you need more.

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

--- Comment #22 from Hans Leidekker   2010-05-27 02:01:18 ---
You attached a C source file instead of the trace.

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
  Attachment #28313|0                           |1
        is obsolete|                            |

--- Comment #23 from Austin English   2010-05-27 10:47:24 ---
Created an attachment (id=28325)
 --> (http://bugs.winehq.org/attachment.cgi?id=28325)
+msi,+relay,+seh,+tid tailed to 500k lines

Sorry about that. Here you go.

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

--- Comment #24 from Hans Leidekker   2010-05-27 13:27:03 ---
Hmm, the 'NeroAg_Init' custom action doesn't show up in that trace. And the
ftp link doesn't work for me either.

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

Louis Lenders  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #25 from Louis Lenders   2010-05-27 14:26:39 ---
this one has the same buG ;
http://download.oldapps.com/Nero/Nero-8.1.1.0_eng_trial.exe

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

--- Comment #26 from Austin English   2010-05-27 14:29:17 ---
Seems they took it down between yesterday and today o.0.

FileHippo luckily still has a copy:
http://www.filehippo.com/download_nero_burning_rom/3261/

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #27 from Anastasius Focht   2010-05-27 14:58:20 ---
Hello,

use a clean WINEPREFIX for _every_ run of these installers.

--- snip ---
...
0032:trace:msi:ACTION_CustomAction Handling custom action L"NeroAg_Init" (101
L"NCADll" L"NeroAg_Init")
...
0032:trace:msi:HANDLE_CustomType1 Calling function L"NeroAg_Init" from
L"C:\users\focht\Temp\msi3a88.tmp"
...
003c:Call KERNEL32.LoadLibraryExW(00b8e03a L"wuapi.dll",00000000,00000008)
ret=6842b521 
...
003c:fixme:wuapi:automatic_updates_Pause 
003c:Call
KERNEL32.FormatMessageA(00001300,00000000,80004001,00000400,00b8e3fc,00000000,00000000)
ret=10065702
003c:Ret  KERNEL32.FormatMessageA() retval=00000000 ret=10065702 
...
003c:trace:msi:DllThread custom action (3c) returned -2147467263
...
0032:Call KERNEL32.GetExitCodeThread(0000004c,0033f74c) ret=68365357
0032:Ret  KERNEL32.GetExitCodeThread() retval=00000001 ret=68365357
0032:err:msi:custom_get_thread_return Invalid Return Code -2147467263 
...
0032:err:msi:ITERATE_Actions Execution halted, action L"NeroAg_Init" returned
1603
--- snip ---

0x80004001 = -2147467263 = E_NOTIMPL

--- snip dlls/msi/custom.c ---

static UINT custom_get_thread_return( MSIPACKAGE *package, HANDLE thread )
{
    DWORD rc = 0;

GetExitCodeThread( thread, &rc );

switch (rc)
    {
    case ERROR_FUNCTION_NOT_CALLED:
    case ERROR_SUCCESS:
    case ERROR_INSTALL_USEREXIT:
    case ERROR_INSTALL_FAILURE:
        return rc;
    case ERROR_NO_MORE_ITEMS:
        return ERROR_SUCCESS;
    case ERROR_INSTALL_SUSPEND:
        ACTION_ForceReboot( package );
        return ERROR_SUCCESS;
    default:
        ERR("Invalid Return Code %d\n",rc);
        return ERROR_INSTALL_FAILURE;
    }
} 
--- snip dlls/msi/custom.c ---

which gets translated to infamous ERROR_INSTALL_FAILURE for that custom action
;-)
Faking S_OK for windows updates "pause" action stub should be harmless.

Interestingly the installer also tries to call MsiDatabaseCommit() which is
indeed not allowed during a custom action according to MSDN...

Regards

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

--- Comment #28 from Hans Leidekker   2010-05-28 13:53:51 ---
Done, commit is c9fd854e04819a06ee10e04fb090810b4e879f10.

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEW                         |RESOLVED
         Resolution|                            |FIXED

--- Comment #29 from Austin English   2010-05-28 19:33:50 ---
Gets past the initial bug, but then complains that the serial number is
invalid. But that would be a new bug...

Marking fixed. Thanks Anastasius/Hans!

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

Alexandre Julliard  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #30 from Alexandre Julliard   2010-06-11 12:49:17 ---
Closing bugs fixed in 1.2-rc3.

[Bug 10287] unable to install nero 8

http://bugs.winehq.org/show_bug.cgi?id=10287

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
      Fixed by SHA1|                            |c9fd854e04819a06ee10e04fb09
                   |                            |0810b4e879f10
                URL|                            |http://filehippo.com/downlo
                   |                            |ad_nero_burning_rom/3261
           Hardware|Other                       |x86
            Version|unspecified                 |0.9.48.
                 OS|other                       |Linux

[Bug 10287] Nero Burning ROM v8 fails to install

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=10287

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
          Component|-unknown                    |wuapi
            Summary|unable to install nero 8    |Nero Burning ROM v8 fails
                   |                            |to install
                URL|http://filehippo.com/downlo |https://web.archive.org/web
                   |ad_nero_burning_rom/3261    |/20121010044125/http://down
                   |                            |load.oldapps.com/Nero/Nero-
                   |                            |8.1.1.0_eng_trial.exe

--- Comment #31 from Anastasius Focht  ---
Hello folks,

adding stable download link via Internet Archive for documentation.

https://web.archive.org/web/20121010044125/http://download.oldapps.com/Nero/...

$ sha1sum Nero-8.1.1.0_eng_trial.exe 
e1e1f705923527fe1520bf03fac6e6bf7be25c70  Nero-8.1.1.0_eng_trial.exe

$ du -sh Nero-8.1.1.0_eng_trial.exe 
178M    Nero-8.1.1.0_eng_trial.exe

Regards