[Bug 54027] New: CCDC Mercury crystallographic software is not even launched, an immediate crash occurs

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=54027

Bug ID: 54027
           Summary: CCDC Mercury crystallographic software is not even
                    launched, an immediate crash occurs
           Product: Wine
           Version: 6.0.3
          Hardware: x86-64
                OS: Linux
            Status: UNCONFIRMED
          Severity: critical
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

Created attachment 73593
  --> https://bugs.winehq.org/attachment.cgi?id=73593
out file generated by wine

The program was installed by a windows installer launched in
.wine/drive_c/Program Files (x86) directory. This generated a directory
./wine/drive_c/Program Files/CCDC with all the stuff.
When I launch the mercury.exe file, either manually, or clicking onto a label
in my Desktop directory, a starting picture is loaded, Mercury writes
"searching databases", and then immediately the wine notification comes out.
Telling me that there is a severe problem and the program will be closed.
The program works correctly on Windows, thus, the problem is somewhere inside
wine.

[Bug 54027] CCDC Mercury crystallographic software is not even launched, an immediate crash occurs

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=54027

Nikolay Sivov  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Severity|critical                    |normal

--- Comment #1 from Nikolay Sivov  ---
Is there a trial version of this software, so someone could test?

[Bug 54027] CCDC Mercury crystallographic software is not even launched, an immediate crash occurs

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=54027

--- Comment #2 from [e-mail] ---
(In reply to Nikolay Sivov from comment #1)
> Is there a trial version of this software, so someone could test?

This software is free, with some extra abilities for users who buy the license.
Can be downloaded from
https://www.ccdc.cam.ac.uk/support-and-resources/Downloads/

[Bug 54027] CCDC Mercury crystallographic software is not even launched, an immediate crash occurs

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=54027

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |download
                URL|                            |https://www.ccdc.cam.ac.uk/
                   |                            |support-and-resources/Downl
                   |                            |oads/

[Bug 54027] CCDC Mercury crystallographic software is not even launched, an immediate crash occurs

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=54027

Louis Lenders  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #3 from Louis Lenders  ---
Hi,
> Wine build: wine-6.0.3 (Ubuntu 6.0.3~repack-1)

We`re almost at wine-8.0 so wine-6.0.3 is really kind of outdated.

Could you update and retry in wine-7.22 and see if things change?

Also: please attach console output _before_ the crash

Regards

[Bug 54027] CCDC Mercury crystallographic software is not even launched, an immediate crash occurs

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=54027

--- Comment #4 from [e-mail] ---
Created attachment 73875
  --> https://bugs.winehq.org/attachment.cgi?id=73875
out file generated at the final step of Mercury installation

[Bug 54027] CCDC Mercury crystallographic software is not even launched, an immediate crash occurs

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=54027

--- Comment #5 from [e-mail] ---
Created attachment 73876
  --> https://bugs.winehq.org/attachment.cgi?id=73876
console output if mercury.exe launched

Well, finally I have installed wine-7.22 and have again launched Mercury CCDC
Installer. Installation was nearly complete, but at the end of the process
there came a warning telling me that the Installer didn't have enough rights to
start vcredist_x64_2019.exe. It asked me to run this file as root after the end
of installation.
I've done this, as I trust this very software. Installation was still
unsuccessful, with output file given in the previous today's attachment
(1errlog.txt).
If I launch mercury.exe after that, nothing happens except for error messages
in terminal, shown in this attachment.
What am I to do now?