[Bug 31757] New: Adobe Application Manager is unable to install - download fails - wine-bugs

Bug #: 31757 Summary: Adobe Application Manager is unable to install - download fails Product: Wine Version: 1.5.13 Platform: arm OS/Version: Linux Status: UNCONFIRMED Severity: normal Priority: P3 Component: -unknown AssignedTo: wine-bugs@winehq.org ReportedBy: robert.munteanu@gmail.com Classification: Unclassified

1. Download the Adobe Application Manager from https://creative.adobe.com/apps ( you need a Windows user-agent to see the download links ) 2. Download the installer and execute it ( 32-bit prefix, clean install ) 3. After a while the installation fails ( error code A12E5 )

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wine-bugs＠winehq.org

21 Sep 21 Sep

12:37 p.m.

New subject: [Bug 31757] Adobe Application Manager is unable to install - download fails

--- Comment #1 from Robert Munteanu robert.munteanu@gmail.com 2012-09-21 07:37:37 CDT --- Created attachment 41767 --> http://bugs.winehq.org/attachment.cgi?id=41767 Error dialog

wine-bugs＠winehq.org

12:39 p.m.

New subject: [Bug 31757] Adobe Application Manager is unable to install - download fails

--- Comment #2 from Robert Munteanu robert.munteanu@gmail.com 2012-09-21 07:39:26 CDT --- Created attachment 41768 --> http://bugs.winehq.org/attachment.cgi?id=41768 Console output when running the app

wine-bugs＠winehq.org

4 Nov 4 Nov

9:33 p.m.

New subject: [Bug 31757] Adobe Application Manager is unable to install - download fails

André H. nerv@dawncrow.de changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |nerv@dawncrow.de

--- Comment #3 from André H. nerv@dawncrow.de 2012-11-04 15:33:03 CST --- you are sure that was on an ARM system?

wine-bugs＠winehq.org

9:56 p.m.

New subject: [Bug 31757] Adobe Application Manager is unable to install - download fails

Robert Munteanu robert.munteanu@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- Platform|arm |x86-64

--- Comment #4 from Robert Munteanu robert.munteanu@gmail.com 2012-11-04 15:56:21 CST --- (In reply to comment #3)

you are sure that was on an ARM system?

Nope, sorry. Unsure how I managed to select that.

wine-bugs＠winehq.org

11:04 p.m.

New subject: [Bug 31757] Adobe Application Manager is unable to install - download fails

--- Comment #5 from André H. nerv@dawncrow.de 2012-11-04 17:04:23 CST --- (In reply to comment #4)

(In reply to comment #3)

...
you are sure that was on an ARM system?

Nope, sorry. Unsure how I managed to select that.

(In reply to comment #5)

Download the Adobe Application Manager from https://creative.adobe.com/apps

( you need a Windows user-agent to see the download links )

can't follow that step, seems the page has changed since bug creation. ( i visited the page with firefox nightly running in Wine )

wine-bugs＠winehq.org

5 Nov 5 Nov

10:43 a.m.

New subject: [Bug 31757] Adobe Application Manager is unable to install - download fails

--- Comment #6 from Robert Munteanu robert.munteanu@gmail.com 2012-11-05 04:43:23 CST --- Have you tried creating an account? I already have an Adobe ID so the links are available . AFAIK there is a 30-day trial so you could use that.

wine-bugs＠winehq.org

7:04 p.m.

New subject: [Bug 31757] Adobe Application Manager is unable to install - download fails

--- Comment #7 from André H. nerv@dawncrow.de 2012-11-05 13:04:45 CST --- per google i found it: http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID=44...

$LANG=C md5sum * d14573fb96f53a4a33027bed15da8c41 ApplicationManager6.2_all.exe md5sum: packages: Is a directory md5sum: resources: Is a directory 8269bfe8df339e39e5612869603826f7 Set-up.bin 97794ea3596e2b7b5220c0be8232e6a2 Setup.exe

I could somehow reproduce a bug, but without http://bugs.winehq.org/attachment.cgi?id=41767 (just "Exiting Installer with Code: 0" on commandline) So i tried to understand the bug and run it with WINEARCH=win32 WINEDEBUG=relay and the bug disappeared most likely because of the relay logging, that's bad, but at least for this bug it's a great workaround. Can you try that too and post your experience with it please?

wine-bugs＠winehq.org

7:17 p.m.

New subject: [Bug 31757] Adobe Application Manager is unable to install - download fails

--- Comment #8 from André H. nerv@dawncrow.de 2012-11-05 13:17:32 CST --- (In reply to comment #7)

I could somehow reproduce a bug, but without http://bugs.winehq.org/attachment.cgi?id=41767 (just "Exiting Installer with Code: 0" on commandline)

Sry, it seems i worked too hard today :) Exit Code 0 is of course like no error. So no matter what i do it installs here. wine-1.5.16 + git

could you try that wine version and/or report your application manager version

wine-bugs＠winehq.org

6 Nov 6 Nov

9:27 a.m.

New subject: [Bug 31757] Adobe Application Manager is unable to install - download fails

--- Comment #9 from Robert Munteanu robert.munteanu@gmail.com 2012-11-06 03:27:53 CST --- For me it fails with WINEDEBUG=relay as well, but I think we have different binaries. The one I'm trying to use is a small program (~2 MB) which downloads the bulk of the data after being launched.

$ md5sum AdobeApplicationManager.exe 756c0acffea1be9b32937fa31c61c506 AdobeApplicationManager.exe

Try downloading from http://ccmdl.adobe.com/AdobeProducts/PHSP/13/win32/AAMmetadataLS16/AdobeAppl... , this link seems to be public.

wine-bugs＠winehq.org

8:17 p.m.

New subject: [Bug 31757] Adobe Application Manager is unable to install - download fails

Austin English austinenglish@gmail.com changed:

--- Comment #10 from Austin English austinenglish@gmail.com 2012-11-06 14:17:23 CST --- (In reply to comment #9)

For me it fails with WINEDEBUG=relay as well, but I think we have different binaries. The one I'm trying to use is a small program (~2 MB) which downloads the bulk of the data after being launched.

$ md5sum AdobeApplicationManager.exe 756c0acffea1be9b32937fa31c61c506 AdobeApplicationManager.exe

Try downloading from http://ccmdl.adobe.com/AdobeProducts/PHSP/13/win32/AAMmetadataLS16/AdobeAppl... , this link seems to be public.

I can confirm this in wine-1.5.16-202-g74ec93b

winetricks winhttp gets it a bit further, it then hangs instead of erroring out. Next fixme's are secur32/wintrust, but native secur32 (with winhttp) gives an error about the remote server not responding.

I'll attach a winhttp trace.

wine-bugs＠winehq.org

8:18 p.m.

New subject: [Bug 31757] Adobe Application Manager is unable to install - download fails

--- Comment #11 from Austin English austinenglish@gmail.com 2012-11-06 14:18:52 CST --- Created attachment 42418 --> http://bugs.winehq.org/attachment.cgi?id=42418 +winhttp,+tid, bzip2 -9'ed

2.9 MB uncompressed

wine-bugs＠winehq.org

7 Nov 7 Nov

10:05 a.m.

New subject: [Bug 31757] Adobe Application Manager is unable to install - download fails

--- Comment #12 from Hans Leidekker hans@meelstraat.net 2012-11-07 04:05:59 CST --- (In reply to comment #11)

Created attachment 42418 [details] +winhttp,+tid, bzip2 -9'ed

2.9 MB uncompressed

I don't see any obvious problem in that trace.

wine-bugs＠winehq.org

13 Jun 13 Jun

7:22 p.m.

New subject: [Bug 31757] Adobe Application Manager is unable to install - download fails

Ken Sharp imwellcushtymelike@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- Keywords| |Abandoned?

--- Comment #13 from Ken Sharp imwellcushtymelike@gmail.com --- Is this still an issue in Wine 1.7.45 or later?

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wine-bugs＠winehq.org

14 Jun 14 Jun

12:27 a.m.

New subject: [Bug 31757] Adobe Application Manager 6.x/7.x download fails with error code A12E5 (winhttp request headers missing byte range)

http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_1_0_108.zip

Anastasius Focht focht@gmx.net changed:

--- Comment #14 from Anastasius Focht focht@gmx.net --- Hello folks,

confirming, still present.

--- snip --- $ WINEDEBUG=+tid,+seh,+relay,+winhttp,+wininet wine ./AdobeApplicationManager.exe >>log.txt 2>&1

... 002f:Call winhttp.WinHttpOpenRequest(0000000c,006311c4 L"GET",0063a750 L"AdobeProducts/KCCC/1/win32/ACCCx3_1_0_108.zip",00000000,00630470 L"Adobe.referer",00000000,00000100) ret=004bab32 ... 002f:Ret winhttp.WinHttpOpenRequest() retval=0000000d ret=004bab32 002f:Call winhttp.WinHttpSendRequest(0000000d,0063ad50 L"Range: bytes=13384828-14680063\r\n",00000000,00000000,00000000,00000000,00000000) ret=004ba5e4 002f:trace:winhttp:WinHttpSendRequest 0xd, L"Range: bytes=13384828-14680063\r\n", 0x0, 0, 0, 0 ... 002f:trace:winhttp:send_request full request: "GET /AdobeProducts/KCCC/1/win32/ACCCx3_1_0_108.zip HTTP/1.1\r\nUser-Agent: Adobe Application Manager 2.0\r\nHost: ccmdl.adobe.com\r\nConnection: Keep-Alive\r\nPragma: no-cache\r\nCache-Control: no-cache\r\n\r\n" ... 002f:trace:winhttp:read_line returning "Content-Length: 212585352" ... --- snip ---

--- snip --- $ grep "Range: bytes=" log.txt

002b:Call winhttp.WinHttpSendRequest(00000003,0062d438 L"Range: bytes=0-773\r\n",00000000,00000000,00000000,00000000,00000000) ret=004ba5e4 002b:trace:winhttp:WinHttpSendRequest 0x3, L"Range: bytes=0-773\r\n", 0x0, 0, 0, 0 0025:Call winhttp.WinHttpSendRequest(00000003,0062e5c0 L"Range: bytes=0-7346\r\n",00000000,00000000,00000000,00000000,00000000) ret=004ba5e4 0025:trace:winhttp:WinHttpSendRequest 0x3, L"Range: bytes=0-7346\r\n", 0x0, 0, 0, 0 0030:Call winhttp.WinHttpSendRequest(00000003,00639e48 L"Range: bytes=3672582-4194303\r\n",00000000,00000000,00000000,00000000,00000000) ret=004ba5e4 0030:trace:winhttp:WinHttpSendRequest 0x3, L"Range: bytes=3672582-4194303\r\n", 0x0, 0, 0, 0 0027:Call winhttp.WinHttpSendRequest(00000005,0063a150 L"Range: bytes=5245446-6291455\r\n",00000000,00000000,00000000,00000000,00000000) ret=004ba5e4 0027:trace:winhttp:WinHttpSendRequest 0x5, L"Range: bytes=5245446-6291455\r\n", 0x0, 0, 0, 0 ... 002f:Call winhttp.WinHttpQueryDataAvailable(0000000d,0184e880) ret=004ba84b 002f:trace:winhttp:WinHttpQueryDataAvailable 0xd, 0x184e880 002f:trace:winhttp:addref_object 0x15adc0 -> refcount = 2 002f:trace:winhttp:grab_object handle 0xd -> 0x15adc0 002f:trace:winhttp:query_data_available 8192 bytes available 002f:trace:winhttp:release_object object 0x15adc0 refcount = 1 002f:Ret winhttp.WinHttpQueryDataAvailable() retval=00000001 ret=004ba84b 002f:Call winhttp.WinHttpReadData(0000000d,013c08e6,00002000,0184e8d0) ret=004ba948 002f:trace:winhttp:WinHttpReadData 0xd, 0x13c08e6, 8192, 0x184e8d0 002f:trace:winhttp:addref_object 0x15adc0 -> refcount = 2 002f:trace:winhttp:grab_object handle 0xd -> 0x15adc0 002f:trace:winhttp:read_data retrieved 8192 bytes (1579206/212585352) 002f:trace:winhttp:release_object object 0x15adc0 refcount = 1 002f:Ret winhttp.WinHttpReadData() retval=00000001 ret=004ba948 ... 002f:trace:winhttp:query_data_available 8192 bytes available 002f:trace:winhttp:release_object object 0x15adc0 refcount = 1 002f:Ret winhttp.WinHttpQueryDataAvailable() retval=00000001 ret=004ba84b 002f:Call winhttp.WinHttpReadData(0000000d,013ca8e6,00002000,0184e8d0) ret=004ba948 002f:trace:winhttp:WinHttpReadData 0xd, 0x13ca8e6, 8192, 0x184e8d0 002f:trace:winhttp:addref_object 0x15adc0 -> refcount = 2 002f:trace:winhttp:grab_object handle 0xd -> 0x15adc0 002f:trace:winhttp:read_data retrieved 8192 bytes (1620166/212585352) 002f:trace:winhttp:release_object object 0x15adc0 refcount = 1 002f:Ret winhttp.WinHttpReadData() retval=00000001 ret=004ba948 ... 002f:Call winhttp.WinHttpCloseHandle(0000000c) ret=004b970f 002f:trace:winhttp:WinHttpCloseHandle 0xc ... 0021:Call user32.SetWindowTextW(0001007a,0063b0e8 L"Sorry, there seems to be a problem with the download process (Error code: A12E5). For troubleshooting tips, please visit our customer support page.") ret=0041d016 --- snip ---

There is an app log file 'LBS.log' located here:

'/home/focht/.wine/drive_c/users/focht/Temp/AdobeDownload'

The file to be downloaded:

The returned error code -60 is rather generic:

https://helpx.adobe.com/creative-cloud/kb/download-update-errors.html

https://helpx.adobe.com/creative-cloud/kb/error--60-trying-download.html

The app creates several threads to have each handle a chunk of the large file (around 2 MB segment, GET + byte range), with 8 KB transferred at a time (winhttp).

The internal error (through debugging):

'Retry count overshoot for ERROR_SEGMENT_VALIDATION_FAILURE'

There is a fixed number of segment retrieval/validation retries until the app gives up: 0x3C = 60

I patched this threshold in the debugger at runtime to infinite and the app requested all segments over and over again. I cancelled after some minutes, with data re-downloaded in the GB range through retries.

To simulate the download behaviour of the app on the CDN, 'axel' is useful here. You need to pass special user agent otherwise you get 'unauthorized' error.

--- snip --- $ axel -n14 -a --user-agent="Adobe Application Manager" http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_1_0_108.zip Initializing download: http://ccmdl.adobe.com/AdobeProducts/KCCC/1/win32/ACCCx3_1_0_108.zip File size: 212585352 bytes Opening output file ACCCx3_1_0_108.zip Starting download

Connection 12 finished ] Connection 10 finished ] Connection 6 finished ] Connection 4 finished ] Connection 7 finished ] Connection 9 finished ] Connection 0 finished ] Connection 3 finished ] Connection 5 finished ] Connection 13 finished ] Connection 1 finished ] Connection 8 finished ] Connection 2 finished ] [100%] [..................................................] [ 5.6MB/s] [00:00]

Downloaded 202.7 megabytes in 36 seconds. (5716.06 KB/s) --- snip ---

Verification of the download (md5sum matches):

--- snip --- $ md5sum ACCCx3_1_0_108.zip d1ff0cedf65f05ed69d10029aa2071b5 ACCCx3_1_0_108.zip

$ unzip -tq ACCCx3_1_0_108.zip No errors detected in compressed data of ACCCx3_1_0_108.zip. --- snip ---

Using 'wireshark' on the app:

TCP stream 10 (download thread 1)

--- snip --- GET /AdobeProducts/KCCC/1/win32/ACCCx3_1_0_108.zip HTTP/1.1 User-Agent: Adobe Application Manager 2.0 Host: ccmdl.adobe.com Connection: Keep-Alive Pragma: no-cache Cache-Control: no-cache

HTTP/1.1 200 OK Server: Apache Accept-Ranges: bytes Content-Type: application/zip Last-Modified: Wed, 10 Jun 2015 13:36:02 GMT ETag: "d1ff0cedf65f05ed69d10029aa2071b5:1434038522" Content-MD5: 0f8M7fZfBe1p0QApqiBxtQ== Content-Length: 212585352 Date: Sat, 13 Jun 2015 23:47:05 GMT Connection: keep-alive

PK...........F................packages/PK........ --- snip ---

(header of ZIP file)

TCP stream 11 (download thread 2)

PK...........F................packages/PK........ --- snip ---

(same for the other download threads)

All of them operate on the same fixed range - the range was never added to headers!

$ sha1sum AdobeApplicationManager.exe e5020b2bc958782adae95d5c0343bee4dbd5f663 AdobeApplicationManager.exe

$ du -sh AdobeApplicationManager.exe 2.1M AdobeApplicationManager.exe

$ wine --version wine-1.7.45

Regards

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wine-bugs＠winehq.org

18 Jun 18 Jun

7:25 a.m.

New subject: [Bug 31757] Adobe Application Manager 6.x/7.x download fails with error code A12E5 (winhttp request headers missing byte range)

--- Comment #15 from Hans Leidekker hans@meelstraat.net --- This should be fixed by 9e96beefae97bb63845b1cac6f372de515465ada.

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wine-bugs＠winehq.org

7:38 a.m.

New subject: [Bug 31757] Adobe Application Manager 6.x/7.x download fails with error code A12E5 (winhttp request headers missing byte range)

Anastasius Focht focht@gmx.net changed:

--- Comment #16 from Anastasius Focht focht@gmx.net --- Hello folks,

this is fixed by commit https://source.winehq.org/git/wine.git/commitdiff/9e96beefae97bb63845b1cac6f...

Thanks Hans

Regards

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wine-bugs＠winehq.org

26 Jun 26 Jun

12:13 p.m.

New subject: [Bug 31757] Adobe Application Manager 6.x/7.x download fails with error code A12E5 (winhttp request headers missing byte range)