[Bug 13590] New: MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

Summary: MS Office 2003: Cannot install Service Pack
           Product: Wine
           Version: 1.0-rc3
          Platform: PC-x86-64
        OS/Version: Linux
            Status: UNCONFIRMED
          Severity: enhancement
          Priority: P2
         Component: -unknown
        AssignedTo: [e-mail]
        ReportedBy: [e-mail]

Created an attachment (id=13551)
 --> (http://bugs.winehq.org/attachment.cgi?id=13551)
error output

Installation of service pack 3 (and previous service packs too) resulting in
"The update cannot be applied" message. Console output is attached.

Service Pack 3 is available for download here:
http://www.microsoft.com/downloads/details.aspx?FamilyID=E25B7049-3E13-433B-...

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

--- Comment #1 from James Hawkins   2008-06-01 18:26:32 ---
Works for me with latest git.  Please update to git and try again.  Also, is
the original source mounted in the same location as when you installed it?

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

James Hawkins  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |RESOLVED
         Resolution|                            |INVALID

--- Comment #2 from James Hawkins   2008-06-03 11:53:07 ---
err:msi:source_matches_volume Failed to get volume information

The original media has to be mounted, and if the media is a mounted ISO, your
user must own the loopback device associated with the ISO.

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

James Hawkins  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #3 from James Hawkins   2008-06-03 11:53:16 ---
Closing.

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

--- Comment #4 from Danila Sentiabov   2008-06-03 14:31:57 ---
In Windows, there is no need for original media when installing ***-FullFile
Service Pack, which I am installing, of course...

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

James Hawkins  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|CLOSED                      |UNCONFIRMED
         Resolution|INVALID                     |

--- Comment #5 from James Hawkins   2008-06-03 17:27:34 ---
K, didn't see that it was fullfile.

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

James Hawkins  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |NEW
     Ever Confirmed|0                           |1

--- Comment #6 from James Hawkins   2008-06-03 18:08:35 ---
Confirming.

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

James Hawkins  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
          Component|-unknown                    |msi

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

--- Comment #7 from Danila Sentiabov   2008-06-04 08:59:43 ---
Installing SP3-FullFile works OK in wine 0.9.52 with msxml3 installed via
winetricks. Don't know if msxml3 makes any difference; with 1.0~rc3 it does not
help.

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

--- Comment #8 from Danila Sentiabov   2008-06-04 09:02:12 ---
So, it's probably a regression. I'd try a regression testing, but wine doesn't
compile on my machine...

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

--- Comment #9 from James Hawkins   2008-06-04 12:58:34 ---
Office2003SP3-KB923618-FullFile-ENU.exe does not apply even in 0.9.52 (which I
just tried).  What is the sha1 of the file you're installing?

$ sha1sum Office2003SP3-KB923618-FullFile-ENU.exe
81e8e5b08aa073287ddf5d46b3484e3626659696 
Office2003SP3-KB923618-FullFile-ENU.exe

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

--- Comment #10 from Danila Sentiabov   2008-06-05 15:49:06 ---
I'm applying the same file:
Office2003SP3-KB923618-FullFile-ENU.exe
sha1 81e8e5b08aa073287ddf5d46b3484e3626659696

I just started it all from scratch to reproduce exactly what's working and
what's not.
Working scheme:
1) Install 0.9.52. Note, that I don't have any version of wine installed in my
system. I have all compiled versions from 0.9.12 to 1.0~rc3 in separate folders
and a bunch of home-made bash scripts to manage different prefixes and run
different programs with different wine versions. But there is no way that files
from different wine versions may interfere and I always install each program to
it's very own prefix, so I think that installing/reinstalling appropriate wine
versions should result in exactly the same behaviour, apart from taking more
time.
2)
        export WINEPREFIX=~/brand_new_wine-prefix;
        wineprefixcreate;
        cd /mount/office-cd
        wine setup.exe
3) Go through Office 2003 installation process.
Very annoying fact: in advanced custom install there is no possibility to
select "Install entire feature" - one have to manually select each subfeature.
Less annoying issues: required space isn't shown and each time you press on
"Next", installation window loses focus.
4)
        cd /tmp/folder-where-our-service-path-is
        wine Office2003SP3-KB923618-FullFile-ENU.exe
5) So, that's it. Now update wine to 1.0~rc3 and it's working.
I also run winetricks as follows:
winetricks allfonts, gecko, gdiplus, msxml3, riched20, riched30
But it seems that it's not required (or make any defference at all) during
installation.

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

Brad  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #11 from Brad   2008-07-07 17:34:33 ---
PA561401.cab is needed in the windows/Installer folder.  Also, if you extract
the .exe file, you can run the hotfix from the resulting folder.  You can get
the cab file online or from the office cd.  Works for me.

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

[e-mail] changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #12 from [e-mail]  2008-07-07 17:59:34 ---
This is still an issue in 1.1.0. My console output, however, is much shorter
than what was previously posted:

dimesio@linux-95tw:~/test/drive_c> WINEPREFIX=/home/dimesio/test wine
Office2003SP3-KB923618-FullFile-ENU.exe
fixme:advapi:CheckTokenMembership ((nil) 0x133400 0x32fd78) stub!
fixme:advapi:DecryptFileA "C:\windows\temp\IXP000.TMP\" 00000000
fixme:msi:MsiEnumPatchesA "{90110409-6000-11D3-8CFE-0150048383C9}" 0 0x33f2c0
0x13a450 0x33f2b0

This was on a fresh install of Office 2003 Pro to a clean wineprefix, with
default Wine settings. Wine 1.1.0, openSUSE 10.3.

(In reply to comment #11)
> PA561401.cab is needed in the windows/Installer folder.  Also, if you extract
> the .exe file, you can run the hotfix from the resulting folder.  You can get
> the cab file online or from the office cd.  Works for me.

There is no such file on my Office 2003 cd, nor is there one on Microsoft's
website. Googling PA561401.cab just turns up a lot of posts on various forums
from people looking for it, and links that purport to have it are dead. I'll be
happy to try it if you can tell me EXACTLY where to find it.

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

--- Comment #13 from Brad   2008-07-07 18:07:09 ---
> There is no such file on my Office 2003 cd, nor is there one on Microsoft's
> website. Googling PA561401.cab just turns up a lot of posts on various forums
> from people looking for it, and links that purport to have it are dead. I'll be
> happy to try it if you can tell me EXACTLY where to find it.

When I open the cdrom in window manager, it is right there, among about 100
other .cab files.  I guess if you need "exactly", mine is located at
/media/cdrom/PA561401.cab

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

--- Comment #14 from James Hawkins   2008-07-07 18:10:39 ---
(In reply to comment #12)
> This is still an issue in 1.1.0. My console output, however, is much shorter
> than what was previously posted:
>
> dimesio@linux-95tw:~/test/drive_c> WINEPREFIX=/home/dimesio/test wine
> Office2003SP3-KB923618-FullFile-ENU.exe
> fixme:advapi:CheckTokenMembership ((nil) 0x133400 0x32fd78) stub!
> fixme:advapi:DecryptFileA "C:\windows\temp\IXP000.TMP\" 00000000
> fixme:msi:MsiEnumPatchesA "{90110409-6000-11D3-8CFE-0150048383C9}" 0 0x33f2c0
> 0x13a450 0x33f2b0
>
> This was on a fresh install of Office 2003 Pro to a clean wineprefix, with
> default Wine settings. Wine 1.1.0, openSUSE 10.3.

Are you still getting the "The update cannot be applied" message?  Your output
is saying that there is no error.
> (In reply to comment #11)
> > PA561401.cab is needed in the windows/Installer folder.  Also, if you extract
> > the .exe file, you can run the hotfix from the resulting folder.  You can get
> > the cab file online or from the office cd.  Works for me.
>
> There is no such file on my Office 2003 cd, nor is there one on Microsoft's
> website. Googling PA561401.cab just turns up a lot of posts on various forums
> from people looking for it, and links that purport to have it are dead. I'll be
> happy to try it if you can tell me EXACTLY where to find it.

Please take this discussion off of bugzilla.  Hacks and workarounds have no
place here.

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

--- Comment #15 from [e-mail]  2008-07-07 20:28:48 ---
(In reply to comment #14)
> Are you still getting the "The update cannot be applied" message?  Your output
> is saying that there is no error.

Yes, I am, and I know the console output doesn't say much of anything. Are
there any specific traces I can run that would be helpful?

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

--- Comment #16 from [e-mail]  2008-07-08 23:00:33 ---
Created an attachment (id=14681)
 --> (http://bugs.winehq.org/attachment.cgi?id=14681)
Last 100k lines of +relay (compressed)

Uploading last 100k lines of +relay.

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

--- Comment #17 from James Hawkins   2008-07-08 23:04:40 ---
I'm going to need the whole log.

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

--- Comment #18 from [e-mail]  2008-07-08 23:11:24 ---
Created an attachment (id=14682)
 --> (http://bugs.winehq.org/attachment.cgi?id=14682)
Error log created by sp3 installer

I found an error log created by Office2003SP3-KB923618-FullFile-ENU.exe that
ends with "encountered error 1605 while updating."

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

--- Comment #19 from James Hawkins   2008-07-08 23:15:24 ---
When was the last time you installed the base MS Office 2003?

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

--- Comment #20 from [e-mail]  2008-07-08 23:24:31 ---
(In reply to comment #19)
> When was the last time you installed the base MS Office 2003?

This was tested on a fresh install of Office 2003 to a clean wineprefix. I keep
my working copy of Office 2003 in a separate wineprefix.

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

--- Comment #21 from James Hawkins   2008-07-08 23:28:18 ---
Ok, I'll need a +msi,+reg log of both installing 2003 in a clean wineprefix,
and then another log of +msi,+reg installing SP3 on top of 2003.

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

--- Comment #22 from [e-mail]  2008-07-09 00:23:19 ---
Created an attachment (id=14683)
 --> (http://bugs.winehq.org/attachment.cgi?id=14683)
+msi, +reg for SP3 install

Uploading the log for SP3. The log for the full install of Office 2003 is too
big to upload here, even compressed (1.6 MB). I've uploaded it to 
http://home.earthlink.net/~dimesio/office2003_install_msi_reg.bz2

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

--- Comment #23 from James Hawkins   2008-07-28 20:10:18 ---
Patches sent:

[first patch in the series]
http://winehq.org/pipermail/wine-patches/2008-July/058723.html

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

Vijay Kamuju  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEW                         |RESOLVED
         Resolution|                            |FIXED

--- Comment #24 from Vijay Kamuju   2008-07-29 10:39:42 ---
patch has been commited
http://source.winehq.org/git/wine.git/?a=commitdiff;h=38106ac23095db6e85097a...

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

Alexandre Julliard  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #25 from Alexandre Julliard   2008-08-22 10:47:21 ---
Closing bugs fixed in 1.1.3.

[Bug 13590] MS Office 2003: Cannot install Service Pack

http://bugs.winehq.org/show_bug.cgi?id=13590

Danila Sentiabov  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
  Attachment #13551|0                           |1
        is obsolete|                            |

--- Comment #26 from Danila Sentiabov   2008-12-24 02:19:48 ---
Created an attachment (id=18163)
 --> (http://bugs.winehq.org/attachment.cgi?id=18163)
SP3-FullFile Installation log

Regression, introduced in 1.1.11.
"The update cannot be applied" again.
Attaching logs.

[Bug 13590] MS Office 2003: Cannot install Service Pack (regression)

http://bugs.winehq.org/show_bug.cgi?id=13590

Danila Sentiabov  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]
             Status|CLOSED                      |REOPENED
         Resolution|FIXED                       |
            Summary|MS Office 2003: Cannot      |MS Office 2003: Cannot
                   |install Service Pack        |install Service Pack
                   |                            |(regression)
            Version|1.0-rc3                     |1.1.11

--- Comment #27 from Danila Sentiabov   2008-12-24 02:25:21 ---
Reopening for now.
Should I report a separate bug since it's a regression?
Or maybe I should just change version to 1.1.11, where it's introduced again?

[Bug 13590] MS Office 2003: Cannot install Service Pack (regression)

http://bugs.winehq.org/show_bug.cgi?id=13590

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|REOPENED                    |RESOLVED
         Resolution|                            |FIXED

--- Comment #28 from Austin English   2008-12-24 03:28:10 ---
(In reply to comment #27)
> Reopening for now.
> Should I report a separate bug since it's a regression?

Yes. Be sure to run a regression test:
http://wiki.winehq.org/RegressionTesting
> Or maybe I should just change version to 1.1.11, where it's introduced again?

No.

[Bug 13590] MS Office 2003: Cannot install Service Pack (regression)

http://bugs.winehq.org/show_bug.cgi?id=13590

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #29 from Austin English   2008-12-24 03:28:28 ---
Closing fixed.

[Bug 13590] MS Office 2003: Cannot install Service Pack (regression)

http://bugs.winehq.org/show_bug.cgi?id=13590

Dmitry Timoshkov  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
            Version|1.1.11                      |1.0-rc3

[Bug 13590] MS Office 2003: Cannot install Service Pack (regression)

http://bugs.winehq.org/show_bug.cgi?id=13590

Hans Leidekker  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
      Fixed by SHA1|                            |38106ac23095db6e85097a66173
                   |                            |ec7ca23b60bfa