[Bug 46574] New: Drobo NAS controll software Only black windows opens and it crashes.

https://bugs.winehq.org/show_bug.cgi?id=46574

Bug ID: 46574
           Summary: Drobo NAS controll software Only black windows opens
                    and it crashes.
           Product: Wine
           Version: unspecified
          Hardware: x86
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

Created attachment 63450
  --> https://bugs.winehq.org/attachment.cgi?id=63450
Program error details

https://www.drobo.com/drobo-downloads-2/

The control software needed for Drobo NAS crashed immediately.

[Bug 46574] Drobo NAS controll software Only black windows opens and it crashes.

https://bugs.winehq.org/show_bug.cgi?id=46574

Fabian Maurer  changed:

What    |Removed                     |Added
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                 CC|                            |[e-mail]

--- Comment #1 from Fabian Maurer  ---
Can you please attach a full log? See
https://wiki.winehq.org/FAQ#How_can_I_get_a_debugging_log_.28a.k.a._terminal...

[Bug 46574] Drobo NAS controll software Only black windows opens and it crashes.

https://bugs.winehq.org/show_bug.cgi?id=46574

--- Comment #2 from edmund  ---
Created attachment 63453
  --> https://bugs.winehq.org/attachment.cgi?id=63453
As requested, log file after running from the command line

As requested, log file after running from the command line

[Bug 46574] Drobo NAS controll software Only black windows opens and it crashes.

https://bugs.winehq.org/show_bug.cgi?id=46574

--- Comment #3 from Fabian Maurer  ---
Could this be related to the font messages? What is this font that is mentioned
there?

[Bug 46574] Drobo NAS controll software Only black windows opens and it crashes.

https://bugs.winehq.org/show_bug.cgi?id=46574

Louis Lenders  changed:

What    |Removed                     |Added
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                 CC|                            |[e-mail]

--- Comment #4 from Louis Lenders  ---
Created attachment 63464
  --> https://bugs.winehq.org/attachment.cgi?id=63464
stupid hack

Hi edmund,

could you point to exact download, because there seem to be dozens on that
page.

I downloaded Drobo Dashboard, and got a more or less similar crash as you.

sha1sum Downloads/Drobo-Dashboard-2.6.4.exe 
0fb184578507279c4d31ecfa8eb39d4d2edc74da  Downloads/Drobo-Dashboard-2.6.4.exe

I couldn`t even get it installed as the installer crashed (because of hnetcfg
stubs apparently). Disabling hnetcfg made the installer succeed for me. I guess
that might deserve a seperate bugreport.

I can confirm the black window; I get it too and in the log:

0009:err:wgl:set_pixel_format Invalid format 0

The attached hack makes the app display fine for me; the hack is just a
complete  nitwit guess try to avoid the function to return an error, and is
utterly nonsense probably but it seems to work...

I suggest to reserve this bugreport for the black window; the hnetcfg causing
crash deserves really a seperate bugreport

[Bug 46574] Drobo NAS controll software shows only a black window (err:wgl :set_pixel_format Invalid format 0)

https://bugs.winehq.org/show_bug.cgi?id=46574

Louis Lenders  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
     Ever confirmed|0                           |1
             Status|UNCONFIRMED                 |NEW
                URL|                            |https://www.drobo.com/drobo
                   |                            |-downloads-2/
            Summary|Drobo NAS controll software |Drobo NAS controll software
                   |Only black windows opens    |shows only a black window
                   |and it crashes.             |(err:wgl:set_pixel_format
                   |                            |Invalid format 0)
           Keywords|                            |download

--- Comment #5 from Louis Lenders  ---
confirming + adding some info

[Bug 46574] Drobo NAS controll software shows only a black window (err:wgl :set_pixel_format Invalid format 0)

https://bugs.winehq.org/show_bug.cgi?id=46574

Zebediah Figura  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEW                         |RESOLVED
                 CC|                            |[e-mail]
            Version|unspecified                 |4.0
         Resolution|---                         |DUPLICATE

--- Comment #6 from Zebediah Figura  ---
Duplicate.

*** This bug has been marked as a duplicate of bug 18490 ***

[Bug 46574] Drobo NAS controll software shows only a black window (err:wgl :set_pixel_format Invalid format 0)

https://bugs.winehq.org/show_bug.cgi?id=46574

--- Comment #7 from edmund  ---
(In reply to Louis Lenders from comment #4)
> Created attachment 63464 [details]
> stupid hack
>
> Hi edmund,
>
> could you point to exact download, because there seem to be dozens on that
> page.
>
> I downloaded Drobo Dashboard, and got a more or less similar crash as you.
>
> sha1sum Downloads/Drobo-Dashboard-2.6.4.exe 
> 0fb184578507279c4d31ecfa8eb39d4d2edc74da  Downloads/Drobo-Dashboard-2.6.4.exe
>
> I couldn`t even get it installed as the installer crashed (because of
> hnetcfg stubs apparently). Disabling hnetcfg made the installer succeed for
> me. I guess that might deserve a seperate bugreport.
>
> I can confirm the black window; I get it too and in the log:
>
> 0009:err:wgl:set_pixel_format Invalid format 0
>
> The attached hack makes the app display fine for me; the hack is just a
> complete  nitwit guess try to avoid the function to return an error, and is
> utterly nonsense probably but it seems to work...
>
> I suggest to reserve this bugreport for the black window; the hnetcfg
> causing crash deserves really a seperate bugreport

Well I had Drobo-Dasboard-3.4.0 but the latest version is 3.4.1 Here: 
https://www.drobo.com/docs/start-drobo-5n2/
I am interested in this model, I thought is one version works they all do,
might be wishful thinking.

Edmund

[Bug 46574] Drobo NAS controll software shows only a black window (err:wgl :set_pixel_format Invalid format 0)

https://bugs.winehq.org/show_bug.cgi?id=46574

--- Comment #8 from edmund  ---
(In reply to Louis Lenders from comment #5)
> confirming + adding some info

Hallo Louis,

How do I use that hack of yours?

Edmund

[Bug 46574] Drobo NAS controll software shows only a black window (err:wgl :set_pixel_format Invalid format 0)

https://bugs.winehq.org/show_bug.cgi?id=46574

Alistair Leslie-Hughes  changed:

What    |Removed                     |Added
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             Status|RESOLVED                    |CLOSED

--- Comment #9 from Alistair Leslie-Hughes  ---
Closing Duplicate.