[Bug 35732] New: Adobe CC (Creative Cloud) fails to install.

Bug ID: 35732 Summary: Adobe CC (Creative Cloud) fails to install. Product: Wine Version: 1.7.13 Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs@winehq.org Reporter: giorgosk67@gmail.com

Created attachment 47719 --> http://bugs.winehq.org/attachment.cgi?id=47719 The error screen.

CC fails to install and exits with an error (A12E1). (For error details, please see the attached screenshot). For help, points to this page: https://helpx.adobe.com/creative-cloud/topics/getting-started.html

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wine-bugs＠winehq.org

5 Mar 5 Mar

3:24 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) fails to install.

--- Comment #1 from Giorgos Kostopoulos giorgosk67@gmail.com --- Created attachment 47721 --> http://bugs.winehq.org/attachment.cgi?id=47721 Konsole output.

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wine-bugs＠winehq.org

3:25 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) fails to install.

Giorgos Kostopoulos giorgosk67@gmail.com changed:

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wine-bugs＠winehq.org

3:28 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) fails to install.

--- Comment #2 from Giorgos Kostopoulos giorgosk67@gmail.com --- CreativeCloudSet-Up.exe SHA1: e02395176f717aa01856afb125f59092f7882c14

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wine-bugs＠winehq.org

6:12 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) fails to install.

--- Comment #3 from Austin English austinenglish@gmail.com --- Does native msxml help?

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wine-bugs＠winehq.org

10:27 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) fails to install.

--- Comment #4 from Giorgos Kostopoulos giorgosk67@gmail.com --- Nope! :-(

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wine-bugs＠winehq.org

7 Mar 7 Mar

2:27 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) fails to install.

Ken Sharp imwellcushtymelike@gmail.com changed:

--- Comment #5 from Ken Sharp imwellcushtymelike@gmail.com --- 1. What overrides are you using? 2. Is this a clean WINEPREFIX? 3. Is this a regression? 4. Does it fail every time in a clean WINEPREFIX? 5. Have you set WINEARCH=win32 and tried again?

Two other test results and three other bug reports do not see this error.

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wine-bugs＠winehq.org

8:21 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) fails to install.

--- Comment #6 from Giorgos Kostopoulos giorgosk67@gmail.com --- I tried msxml but it didn't helped.

I don't know if it's a regression, because I didn't tried here earlier. I can do of course the regression tests. I tried it at a fresh formatted system with a new Wine installation. Yes, WINEARCH was set to 32.

I'm attaching the backtrace (with WINEARCH was set to 32).

After trying three times in a row (just to be sure, the last one, CC formatted and started to download Photoshop.

Photoshop couldn't be installed, but since this report is for CC, I suppose this bug can be marked as solved.

PS. I've tried Photoshop under Win7 and is very problematic and unstable. It is not a surprise for me that it has so many problems under Wine. Oh well! :-)

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wine-bugs＠winehq.org

8:23 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) fails to install.

--- Comment #7 from Giorgos Kostopoulos giorgosk67@gmail.com --- Created attachment 47731 --> http://bugs.winehq.org/attachment.cgi?id=47731 Backtrace.

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wine-bugs＠winehq.org

8 Mar 8 Mar

1:50 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

Ken Sharp imwellcushtymelike@gmail.com changed:

--- Comment #8 from Ken Sharp imwellcushtymelike@gmail.com --- (In reply to Giorgos Kostopoulos from comment #6)

I tried msxml but it didn't helped.

I don't know if it's a regression, because I didn't tried here earlier. I can do of course the regression tests.

Just try the last couple of versions of Wine as this is a new product.

I'm attaching the backtrace (with WINEARCH was set to 32).

Unhandled exception: unimplemented function KERNEL32.dll.UnregisterApplicationRestart called in 32-bit code (0x7bc54fc0).

That's Bug 34215.

After trying three times in a row (just to be sure, the last one, CC formatted and started to download Photoshop.

Photoshop couldn't be installed, but since this report is for CC, I suppose this bug can be marked as solved.

Nothing has been fixed.

PS. I've tried Photoshop under Win7 and is very problematic and unstable. It is not a surprise for me that it has so many problems under Wine.

Does the installer randomly fail in Windows too?

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wine-bugs＠winehq.org

2:15 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #9 from Giorgos Kostopoulos giorgosk67@gmail.com ---

Just try the last couple of versions of Wine as this is a new product.

OK! I'll do it. :-)

...
I'm attaching the backtrace (with WINEARCH was set to 32).

. . .

Does the installer randomly fail in Windows too?

No. The products themselves (I tried Photoshop and InDesign) are buggy, but CC is installing flawlessly and working as expected.

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wine-bugs＠winehq.org

5:16 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #10 from Giorgos Kostopoulos giorgosk67@gmail.com --- Doesn't seems to me, that's a regression. I'm attaching a backtrace (Wine v.1.6), which indicates the same error.

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wine-bugs＠winehq.org

5:17 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #11 from Giorgos Kostopoulos giorgosk67@gmail.com --- Created attachment 47738 --> http://bugs.winehq.org/attachment.cgi?id=47738 Backtrace (WINE v.1.6).

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wine-bugs＠winehq.org

17 Mar 17 Mar

8:30 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #12 from Ken Sharp imwellcushtymelike@gmail.com --- (In reply to Giorgos Kostopoulos from comment #1)

Created attachment 47721 [details] Konsole output.

"We've encountered the following issues: Failed in diskspace requirement check Exiting Installer with Code: -11"

You've ran out of disk space.

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wine-bugs＠winehq.org

8:57 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #13 from Giorgos Kostopoulos giorgosk67@gmail.com --- I don't know! :-(

I have 29.8 GB free space left.

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wine-bugs＠winehq.org

9:03 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #14 from Giorgos Kostopoulos giorgosk67@gmail.com --- giorgos-11:00 μμ~>df -h Filesystem Size Used Avail Use% Mounted on /dev/sda2 40G 8,5G 30G 23% / devtmpfs 860M 8,0K 860M 1% /dev tmpfs 877M 1,1M 875M 1% /dev/shm tmpfs 877M 3,1M 873M 1% /run tmpfs 877M 0 877M 0% /sys/fs/cgroup tmpfs 877M 3,1M 873M 1% /var/run tmpfs 877M 3,1M 873M 1% /var/lock giorgos-11:00 μμ~>

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wine-bugs＠winehq.org

2 Jun 2 Jun

1:04 a.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

Brandon Corujo haku08879@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |haku08879@gmail.com

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wine-bugs＠winehq.org

19 Jun 19 Jun

6:53 a.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

Daniel me@dgeorgiev.biz changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |me@dgeorgiev.biz

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wine-bugs＠winehq.org

18 Dec 18 Dec

4:03 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #15 from Ken Sharp imwellcushtymelike@gmail.com --- Please retest in Wine 1.7.33 or later.

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wine-bugs＠winehq.org

20 Dec 20 Dec

6:06 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #16 from Giorgos Kostopoulos giorgosk67@gmail.com --- Hi! :-) Similar results here. I can't see any change. G.

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wine-bugs＠winehq.org

6:09 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #17 from Giorgos Kostopoulos giorgosk67@gmail.com --- Created attachment 50278 --> https://bugs.winehq.org/attachment.cgi?id=50278 Error screen.

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wine-bugs＠winehq.org

6:12 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #18 from Giorgos Kostopoulos giorgosk67@gmail.com --- Created attachment 50279 --> https://bugs.winehq.org/attachment.cgi?id=50279 Konsole output.

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wine-bugs＠winehq.org

6:13 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #19 from Giorgos Kostopoulos giorgosk67@gmail.com --- Created attachment 50280 --> https://bugs.winehq.org/attachment.cgi?id=50280 Backtrace.

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wine-bugs＠winehq.org

6:19 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #20 from Giorgos Kostopoulos giorgosk67@gmail.com --- Tested on Open SUSE 13.2 x64 KDE. Wine v1.7.33

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wine-bugs＠winehq.org

8:56 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #21 from Ken Sharp imwellcushtymelike@gmail.com --- Please provide a crash log using native msxml3. Thanks.

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wine-bugs＠winehq.org

8:56 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

Ken Sharp imwellcushtymelike@gmail.com changed:

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wine-bugs＠winehq.org

8:56 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

Ken Sharp imwellcushtymelike@gmail.com changed:

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wine-bugs＠winehq.org

8:56 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

Ken Sharp imwellcushtymelike@gmail.com changed:

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wine-bugs＠winehq.org

8:57 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

Ken Sharp imwellcushtymelike@gmail.com changed:

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wine-bugs＠winehq.org

21 Dec 21 Dec

12:23 a.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #22 from Giorgos Kostopoulos giorgosk67@gmail.com --- Please provide detailed instructions. Following the wiki ones, I'm getting from MS site the 404 error: "We are sorry, the page you requested cannot be found. The URL may be misspelled or the page you're looking for is no longer available".

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wine-bugs＠winehq.org

5:23 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #23 from Ken Sharp imwellcushtymelike@gmail.com --- Using Winetricks? http://wiki.winehq.org/winetricks

"winetricks -q msxml3"

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wine-bugs＠winehq.org

7 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #24 from Giorgos Kostopoulos giorgosk67@gmail.com --- According to the wiki, the "native" way, is using MS xml and using winetricks is only for providing bug reports: "Wine's implementation of MSXML3 isn't quite complete, so you may need to install MS's MSXML3 and use it natively". http://wiki.winehq.org/NativeMSXML3 Anyway! I'll install xml3 the winetricks way and I'll be back.

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wine-bugs＠winehq.org

22 Dec 22 Dec

1:15 a.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #25 from Giorgos Kostopoulos giorgosk67@gmail.com --- Failure. Konsole output attached.

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wine-bugs＠winehq.org

1:16 a.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #26 from Giorgos Kostopoulos giorgosk67@gmail.com --- Created attachment 50285 --> https://bugs.winehq.org/attachment.cgi?id=50285 MSXML installation, Konsole output.

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wine-bugs＠winehq.org

5:12 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

http://wiki.winehq.org/FAQ#head-16da35b6327024d6ea576e3678488b16862d0f5e

Ken Sharp imwellcushtymelike@gmail.com changed:

--- Comment #27 from Ken Sharp imwellcushtymelike@gmail.com --- Comment on attachment 50285 --> https://bugs.winehq.org/attachment.cgi?id=50285 MSXML installation, Konsole output.

err:msi:ITERATE_Actions Execution halted, action L"Wdsfpca_AddRefcountMsxml.C8C0673E_50E5_4AC4_817B_C0E4C4466990" returned 1603

Ugh, fair enough, that installation failed. Thanks for trying. If you're feeling brave you can copy over a native msxml3 and try that for a workaround - WINEDLLOVERRIDES=msxml3=n wine AdobeCC.exe (or whatever it is).

Until then, can you provide an msxml3 trace? It will possibly be quite large and need compressing before upload:

WINEDLLOVERRIDES=msxml3=b WINEDEBUG=+msxml wine AdobeCC.exe &> /tmp/cc.log

Replacing AdobeCC.exe with whatever the executable is named, of course.

Thanks!

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wine-bugs＠winehq.org

10:38 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #28 from Giorgos Kostopoulos giorgosk67@gmail.com --- Well...I'll try! :-)

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wine-bugs＠winehq.org

8 Jun 8 Jun

7:16 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #29 from Ken Sharp imwellcushtymelike@gmail.com --- Did you get a trace?

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wine-bugs＠winehq.org

7:18 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

Ken Sharp imwellcushtymelike@gmail.com changed:

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wine-bugs＠winehq.org

23 Jun 23 Jun

5:59 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

Ken Sharp imwellcushtymelike@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |austinenglish@gmail.com

--- Comment #30 from Ken Sharp imwellcushtymelike@gmail.com --- *** Bug 36758 has been marked as a duplicate of this bug. ***

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wine-bugs＠winehq.org

6 Jul 6 Jul

9:01 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

Austin English austinenglish@gmail.com changed:

--- Comment #31 from Austin English austinenglish@gmail.com --- Created attachment 51809 --> https://bugs.winehq.org/attachment.cgi?id=51809 msxml trace + backtrace

Doesn't seem to occur for me with +relay, potentially a race. Did occur with just +msxml, attached.

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wine-bugs＠winehq.org

9:24 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

Austin English austinenglish@gmail.com changed:

--- Comment #32 from Austin English austinenglish@gmail.com --- Confirming.

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wine-bugs＠winehq.org

3 May 3 May

1:53 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer crashes inside msxml3

https://trials3.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe...

Louis Lenders xerox.xerox2000x@gmail.com changed:

--- Comment #33 from Louis Lenders xerox.xerox2000x@gmail.com --- Still present. When run with WINEDEBUG=msxml3 the crash is quite sure to happen. Otherwise randomly seems to crash... I change title to reflect this specific crash Backtrace in comment 31

sha1sum ~/Downloads/CreativeCloudSet-Up.exe a2b27b4b303e9250a48a8f0d028fbaa7304f9347 /home/louis/Downloads/CreativeCloudSet-Up.exe

Downloaded from

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wine-bugs＠winehq.org

1:56 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer crashes inside msxml3

Louis Lenders xerox.xerox2000x@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |gonzalodangelo@yahoo.com

--- Comment #34 from Louis Lenders xerox.xerox2000x@gmail.com --- *** Bug 38333 has been marked as a duplicate of this bug. ***

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wine-bugs＠winehq.org

2:29 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer crashes inside msxml3

tokktokk fdsfgs@krutt.org changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |fdsfgs@krutt.org

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WineHQ Bugzilla

14 Apr 14 Apr

2:57 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer crashes inside msxml3

--- Comment #35 from Ken Sharp imwellcushtymelike@gmail.com --- Please try again in Wine 5.6 or later.

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WineHQ Bugzilla

11 May 11 May

3:08 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer crashes inside msxml3

(From https://helpx.adobe.com/creative-cloud/kb/error-downloading-the-creative-clo...)

--- Comment #36 from Austin English austinenglish@gmail.com --- Looks like current URL is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

austin@laptop ~/Downloads $ sha1sum CreativeCloudSet-Up.exe a2b27b4b303e9250a48a8f0d028fbaa7304f9347 CreativeCloudSet-Up.exe

austin@laptop ~/Downloads $ sha256sum CreativeCloudSet-Up.exe ecce22bce6a0612947e4003775a911cb835d62cf5301c8e991955fd6aebc4006 CreativeCloudSet-Up.exe

austin@laptop ~/Downloads $ du -sh CreativeCloudSet-Up.exe 808K CreativeCloudSet-Up.exe

It fails when starting to initialize itself (around 3%), native msxml3 makes no difference, nor could I see one with WINEDEBUG=msxml.

I did get a crashdialog on one try (but no output to terminal), only dll listed was jscript, though I forgot to save the full output :/.

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WineHQ Bugzilla

20 Apr 20 Apr

5:35 a.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer crashes inside msxml3

Neko-san nekoNexus@protonmail.ch changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |nekoNexus@protonmail.ch

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WineHQ Bugzilla

21 May 21 May

1:49 a.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer crashes inside msxml3

Qwerty Chouskie asdfghrbljzmkd@outlook.com changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |asdfghrbljzmkd@outlook.com

--- Comment #37 from Qwerty Chouskie asdfghrbljzmkd@outlook.com --- I don't think this is an issue anymore. Steps to test:

1. Download WebView2 Runtime (https://go.microsoft.com/fwlink/p/?LinkId=2124703) and install it 2. Add a config for `msedgewebview2.exe` and set the Windows version for it to Windows 7 3. Download and install Creative Cloud:

WEBVIEW2_ADDITIONAL_BROWSER_ARGUMENTS="--no-sandbox" wine /path/to/Creative_Cloud_Set-Up.exe

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WineHQ Bugzilla

1:18 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer crashes inside msxml3

--- Comment #38 from Ken Sharp imwellcushtymelike@gmail.com --- Did you test Creative Cloud version 1 or are you just assuming the latest version is the same thing?

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WineHQ Bugzilla

1:19 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer crashes inside msxml3

Ken Sharp imwellcushtymelike@gmail.com changed:

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WineHQ Bugzilla

29 Jan 29 Jan

7:04 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer crashes inside msxml3

F H francisco278herrera@gmail.com changed:

--- Comment #39 from F H francisco278herrera@gmail.com --- (In reply to Qwerty Chouskie from comment #37)

can confirm. it works on the 2024 creative cloud installer

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WineHQ Bugzilla

8:29 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer crashes inside msxml3

--- Comment #40 from F H francisco278herrera@gmail.com --- from what i can tell from winedebug logs and the installer's logs the 2024 creative cloud installer uses html, css, javascript and it still fails at executing some javascript so the installer will grey out the install button since it doesn't extract an install database, i looked at logs run using this command

WINEDEBUG=+relay WEBVIEW2_ADDITIONAL_BROWSER_ARGUMENTS="--no-sandbox" wine "installer_location" &> aeMSI.txt

where i get errors such as

0264:Call ucrtbase.wcscmp(0ef0d170 L"InitErrorAnotherInstallerRunningUpdate",0ea39dc8 L"constructor") ret=701c4192 and other errors related to constructors

the installer log is located at /home/USERNAME/.wine/drive_c/users/USERNAME/AppData/Local/Temp/CreativeCloud/ACC/AdobeDownload/

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WineHQ Bugzilla

8:37 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer crashes inside msxml3

--- Comment #41 from F H francisco278herrera@gmail.com --- (In reply to F H from comment #40)

i tried it with msedgewebview2 installed

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WineHQ Bugzilla

8:39 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer crashes inside msxml3

--- Comment #42 from F H francisco278herrera@gmail.com --- (In reply to F H from comment #41)