[Bug 35732] New: Adobe CC (Creative Cloud) fails to install.

Bug ID: 35732 Summary: Adobe CC (Creative Cloud) fails to install. Product: Wine Version: 1.7.13 Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs@winehq.org Reporter: giorgosk67@gmail.com

Created attachment 47719 --> http://bugs.winehq.org/attachment.cgi?id=47719 The error screen.

CC fails to install and exits with an error (A12E1). (For error details, please see the attached screenshot). For help, points to this page: https://helpx.adobe.com/creative-cloud/topics/getting-started.html

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wine-bugs＠winehq.org

5 Mar 5 Mar

3:24 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) fails to install.

--- Comment #1 from Giorgos Kostopoulos giorgosk67@gmail.com --- Created attachment 47721 --> http://bugs.winehq.org/attachment.cgi?id=47721 Konsole output.

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wine-bugs＠winehq.org

3:25 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) fails to install.

Giorgos Kostopoulos giorgosk67@gmail.com changed:

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wine-bugs＠winehq.org

3:28 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) fails to install.

--- Comment #2 from Giorgos Kostopoulos giorgosk67@gmail.com --- CreativeCloudSet-Up.exe SHA1: e02395176f717aa01856afb125f59092f7882c14

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wine-bugs＠winehq.org

6:12 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) fails to install.

--- Comment #3 from Austin English austinenglish@gmail.com --- Does native msxml help?

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wine-bugs＠winehq.org

10:27 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) fails to install.

--- Comment #4 from Giorgos Kostopoulos giorgosk67@gmail.com --- Nope! :-(

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wine-bugs＠winehq.org

7 Mar 7 Mar

2:27 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) fails to install.

Ken Sharp imwellcushtymelike@gmail.com changed:

--- Comment #5 from Ken Sharp imwellcushtymelike@gmail.com --- 1. What overrides are you using? 2. Is this a clean WINEPREFIX? 3. Is this a regression? 4. Does it fail every time in a clean WINEPREFIX? 5. Have you set WINEARCH=win32 and tried again?

Two other test results and three other bug reports do not see this error.

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wine-bugs＠winehq.org

8:21 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) fails to install.

--- Comment #6 from Giorgos Kostopoulos giorgosk67@gmail.com --- I tried msxml but it didn't helped.

I don't know if it's a regression, because I didn't tried here earlier. I can do of course the regression tests. I tried it at a fresh formatted system with a new Wine installation. Yes, WINEARCH was set to 32.

I'm attaching the backtrace (with WINEARCH was set to 32).

After trying three times in a row (just to be sure, the last one, CC formatted and started to download Photoshop.

Photoshop couldn't be installed, but since this report is for CC, I suppose this bug can be marked as solved.

PS. I've tried Photoshop under Win7 and is very problematic and unstable. It is not a surprise for me that it has so many problems under Wine. Oh well! :-)

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wine-bugs＠winehq.org

8:23 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) fails to install.

--- Comment #7 from Giorgos Kostopoulos giorgosk67@gmail.com --- Created attachment 47731 --> http://bugs.winehq.org/attachment.cgi?id=47731 Backtrace.

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wine-bugs＠winehq.org

8 Mar 8 Mar

1:50 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

Ken Sharp imwellcushtymelike@gmail.com changed:

--- Comment #8 from Ken Sharp imwellcushtymelike@gmail.com --- (In reply to Giorgos Kostopoulos from comment #6)

I tried msxml but it didn't helped.

I don't know if it's a regression, because I didn't tried here earlier. I can do of course the regression tests.

Just try the last couple of versions of Wine as this is a new product.

I'm attaching the backtrace (with WINEARCH was set to 32).

Unhandled exception: unimplemented function KERNEL32.dll.UnregisterApplicationRestart called in 32-bit code (0x7bc54fc0).

That's Bug 34215.

After trying three times in a row (just to be sure, the last one, CC formatted and started to download Photoshop.

Photoshop couldn't be installed, but since this report is for CC, I suppose this bug can be marked as solved.

Nothing has been fixed.

PS. I've tried Photoshop under Win7 and is very problematic and unstable. It is not a surprise for me that it has so many problems under Wine.

Does the installer randomly fail in Windows too?

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wine-bugs＠winehq.org

2:15 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #9 from Giorgos Kostopoulos giorgosk67@gmail.com ---

Just try the last couple of versions of Wine as this is a new product.

OK! I'll do it. :-)

...
I'm attaching the backtrace (with WINEARCH was set to 32).

. . .

Does the installer randomly fail in Windows too?

No. The products themselves (I tried Photoshop and InDesign) are buggy, but CC is installing flawlessly and working as expected.

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wine-bugs＠winehq.org

5:16 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #10 from Giorgos Kostopoulos giorgosk67@gmail.com --- Doesn't seems to me, that's a regression. I'm attaching a backtrace (Wine v.1.6), which indicates the same error.

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wine-bugs＠winehq.org

5:17 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #11 from Giorgos Kostopoulos giorgosk67@gmail.com --- Created attachment 47738 --> http://bugs.winehq.org/attachment.cgi?id=47738 Backtrace (WINE v.1.6).

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wine-bugs＠winehq.org

17 Mar 17 Mar

8:30 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #12 from Ken Sharp imwellcushtymelike@gmail.com --- (In reply to Giorgos Kostopoulos from comment #1)

Created attachment 47721 [details] Konsole output.

"We've encountered the following issues: Failed in diskspace requirement check Exiting Installer with Code: -11"

You've ran out of disk space.

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wine-bugs＠winehq.org

8:57 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #13 from Giorgos Kostopoulos giorgosk67@gmail.com --- I don't know! :-(

I have 29.8 GB free space left.

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wine-bugs＠winehq.org

9:03 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #14 from Giorgos Kostopoulos giorgosk67@gmail.com --- giorgos-11:00 μμ~>df -h Filesystem Size Used Avail Use% Mounted on /dev/sda2 40G 8,5G 30G 23% / devtmpfs 860M 8,0K 860M 1% /dev tmpfs 877M 1,1M 875M 1% /dev/shm tmpfs 877M 3,1M 873M 1% /run tmpfs 877M 0 877M 0% /sys/fs/cgroup tmpfs 877M 3,1M 873M 1% /var/run tmpfs 877M 3,1M 873M 1% /var/lock giorgos-11:00 μμ~>

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wine-bugs＠winehq.org

2 Jun 2 Jun

1:04 a.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

Brandon Corujo haku08879@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |haku08879@gmail.com

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wine-bugs＠winehq.org

19 Jun 19 Jun

6:53 a.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

Daniel me@dgeorgiev.biz changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |me@dgeorgiev.biz

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wine-bugs＠winehq.org

18 Dec 18 Dec

4:03 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #15 from Ken Sharp imwellcushtymelike@gmail.com --- Please retest in Wine 1.7.33 or later.

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wine-bugs＠winehq.org

20 Dec 20 Dec

6:06 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #16 from Giorgos Kostopoulos giorgosk67@gmail.com --- Hi! :-) Similar results here. I can't see any change. G.

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wine-bugs＠winehq.org

6:09 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #17 from Giorgos Kostopoulos giorgosk67@gmail.com --- Created attachment 50278 --> https://bugs.winehq.org/attachment.cgi?id=50278 Error screen.

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wine-bugs＠winehq.org

6:12 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #18 from Giorgos Kostopoulos giorgosk67@gmail.com --- Created attachment 50279 --> https://bugs.winehq.org/attachment.cgi?id=50279 Konsole output.

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wine-bugs＠winehq.org

6:13 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #19 from Giorgos Kostopoulos giorgosk67@gmail.com --- Created attachment 50280 --> https://bugs.winehq.org/attachment.cgi?id=50280 Backtrace.

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wine-bugs＠winehq.org

6:19 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #20 from Giorgos Kostopoulos giorgosk67@gmail.com --- Tested on Open SUSE 13.2 x64 KDE. Wine v1.7.33

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wine-bugs＠winehq.org

8:56 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #21 from Ken Sharp imwellcushtymelike@gmail.com --- Please provide a crash log using native msxml3. Thanks.

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wine-bugs＠winehq.org

8:56 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

Ken Sharp imwellcushtymelike@gmail.com changed:

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wine-bugs＠winehq.org

8:56 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

Ken Sharp imwellcushtymelike@gmail.com changed:

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wine-bugs＠winehq.org

8:56 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

Ken Sharp imwellcushtymelike@gmail.com changed:

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wine-bugs＠winehq.org

8:57 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

Ken Sharp imwellcushtymelike@gmail.com changed:

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wine-bugs＠winehq.org

21 Dec 21 Dec

12:23 a.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #22 from Giorgos Kostopoulos giorgosk67@gmail.com --- Please provide detailed instructions. Following the wiki ones, I'm getting from MS site the 404 error: "We are sorry, the page you requested cannot be found. The URL may be misspelled or the page you're looking for is no longer available".

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wine-bugs＠winehq.org

5:23 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #23 from Ken Sharp imwellcushtymelike@gmail.com --- Using Winetricks? http://wiki.winehq.org/winetricks

"winetricks -q msxml3"

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wine-bugs＠winehq.org

7 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #24 from Giorgos Kostopoulos giorgosk67@gmail.com --- According to the wiki, the "native" way, is using MS xml and using winetricks is only for providing bug reports: "Wine's implementation of MSXML3 isn't quite complete, so you may need to install MS's MSXML3 and use it natively". http://wiki.winehq.org/NativeMSXML3 Anyway! I'll install xml3 the winetricks way and I'll be back.

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wine-bugs＠winehq.org

22 Dec 22 Dec

1:15 a.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #25 from Giorgos Kostopoulos giorgosk67@gmail.com --- Failure. Konsole output attached.

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wine-bugs＠winehq.org

1:16 a.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #26 from Giorgos Kostopoulos giorgosk67@gmail.com --- Created attachment 50285 --> https://bugs.winehq.org/attachment.cgi?id=50285 MSXML installation, Konsole output.

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wine-bugs＠winehq.org

5:12 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

http://wiki.winehq.org/FAQ#head-16da35b6327024d6ea576e3678488b16862d0f5e

Ken Sharp imwellcushtymelike@gmail.com changed:

--- Comment #27 from Ken Sharp imwellcushtymelike@gmail.com --- Comment on attachment 50285 --> https://bugs.winehq.org/attachment.cgi?id=50285 MSXML installation, Konsole output.

err:msi:ITERATE_Actions Execution halted, action L"Wdsfpca_AddRefcountMsxml.C8C0673E_50E5_4AC4_817B_C0E4C4466990" returned 1603

Ugh, fair enough, that installation failed. Thanks for trying. If you're feeling brave you can copy over a native msxml3 and try that for a workaround - WINEDLLOVERRIDES=msxml3=n wine AdobeCC.exe (or whatever it is).

Until then, can you provide an msxml3 trace? It will possibly be quite large and need compressing before upload:

WINEDLLOVERRIDES=msxml3=b WINEDEBUG=+msxml wine AdobeCC.exe &> /tmp/cc.log

Replacing AdobeCC.exe with whatever the executable is named, of course.

Thanks!

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wine-bugs＠winehq.org

10:38 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #28 from Giorgos Kostopoulos giorgosk67@gmail.com --- Well...I'll try! :-)

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wine-bugs＠winehq.org

8 Jun 8 Jun

7:16 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

--- Comment #29 from Ken Sharp imwellcushtymelike@gmail.com --- Did you get a trace?

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wine-bugs＠winehq.org

7:18 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

Ken Sharp imwellcushtymelike@gmail.com changed:

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wine-bugs＠winehq.org

23 Jun 23 Jun

5:59 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

Ken Sharp imwellcushtymelike@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |austinenglish@gmail.com

--- Comment #30 from Ken Sharp imwellcushtymelike@gmail.com --- *** Bug 36758 has been marked as a duplicate of this bug. ***

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wine-bugs＠winehq.org

6 Jul 6 Jul

9:01 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

Austin English austinenglish@gmail.com changed:

--- Comment #31 from Austin English austinenglish@gmail.com --- Created attachment 51809 --> https://bugs.winehq.org/attachment.cgi?id=51809 msxml trace + backtrace

Doesn't seem to occur for me with +relay, potentially a race. Did occur with just +msxml, attached.

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wine-bugs＠winehq.org

9:24 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer randomly fails

Austin English austinenglish@gmail.com changed:

--- Comment #32 from Austin English austinenglish@gmail.com --- Confirming.

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wine-bugs＠winehq.org

3 May 3 May

1:53 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer crashes inside msxml3

https://trials3.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe...

Louis Lenders xerox.xerox2000x@gmail.com changed:

--- Comment #33 from Louis Lenders xerox.xerox2000x@gmail.com --- Still present. When run with WINEDEBUG=msxml3 the crash is quite sure to happen. Otherwise randomly seems to crash... I change title to reflect this specific crash Backtrace in comment 31

sha1sum ~/Downloads/CreativeCloudSet-Up.exe a2b27b4b303e9250a48a8f0d028fbaa7304f9347 /home/louis/Downloads/CreativeCloudSet-Up.exe

Downloaded from

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wine-bugs＠winehq.org

1:56 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer crashes inside msxml3

Louis Lenders xerox.xerox2000x@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |gonzalodangelo@yahoo.com

--- Comment #34 from Louis Lenders xerox.xerox2000x@gmail.com --- *** Bug 38333 has been marked as a duplicate of this bug. ***

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wine-bugs＠winehq.org

2:29 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer crashes inside msxml3

tokktokk fdsfgs@krutt.org changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |fdsfgs@krutt.org

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WineHQ Bugzilla

14 Apr 14 Apr

2:57 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer crashes inside msxml3

--- Comment #35 from Ken Sharp imwellcushtymelike@gmail.com --- Please try again in Wine 5.6 or later.

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WineHQ Bugzilla

11 May 11 May

3:08 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer crashes inside msxml3

(From https://helpx.adobe.com/creative-cloud/kb/error-downloading-the-creative-clo...)

--- Comment #36 from Austin English austinenglish@gmail.com --- Looks like current URL is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

austin@laptop ~/Downloads $ sha1sum CreativeCloudSet-Up.exe a2b27b4b303e9250a48a8f0d028fbaa7304f9347 CreativeCloudSet-Up.exe

austin@laptop ~/Downloads $ sha256sum CreativeCloudSet-Up.exe ecce22bce6a0612947e4003775a911cb835d62cf5301c8e991955fd6aebc4006 CreativeCloudSet-Up.exe

austin@laptop ~/Downloads $ du -sh CreativeCloudSet-Up.exe 808K CreativeCloudSet-Up.exe

It fails when starting to initialize itself (around 3%), native msxml3 makes no difference, nor could I see one with WINEDEBUG=msxml.

I did get a crashdialog on one try (but no output to terminal), only dll listed was jscript, though I forgot to save the full output :/.

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WineHQ Bugzilla

20 Apr 20 Apr

5:35 a.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer crashes inside msxml3

Neko-san nekoNexus@protonmail.ch changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |nekoNexus@protonmail.ch

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WineHQ Bugzilla

21 May 21 May

1:49 a.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer crashes inside msxml3

Qwerty Chouskie asdfghrbljzmkd@outlook.com changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |asdfghrbljzmkd@outlook.com

--- Comment #37 from Qwerty Chouskie asdfghrbljzmkd@outlook.com --- I don't think this is an issue anymore. Steps to test:

1. Download WebView2 Runtime (https://go.microsoft.com/fwlink/p/?LinkId=2124703) and install it 2. Add a config for `msedgewebview2.exe` and set the Windows version for it to Windows 7 3. Download and install Creative Cloud:

WEBVIEW2_ADDITIONAL_BROWSER_ARGUMENTS="--no-sandbox" wine /path/to/Creative_Cloud_Set-Up.exe

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WineHQ Bugzilla

1:18 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer crashes inside msxml3

--- Comment #38 from Ken Sharp imwellcushtymelike@gmail.com --- Did you test Creative Cloud version 1 or are you just assuming the latest version is the same thing?

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WineHQ Bugzilla

1:19 p.m.

New subject: [Bug 35732] Adobe CC (Creative Cloud) installer crashes inside msxml3