[Bug 40152] New: Palo Alto Networks GlobalProtect (VPN client): has encountered serious problem

https://bugs.winehq.org/show_bug.cgi?id=40152

Bug ID: 40152
           Summary: Palo Alto Networks GlobalProtect (VPN client): has
                    encountered serious problem
           Product: Wine
           Version: 1.9.3
          Hardware: x86-64
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

Created attachment 53653
  --> https://bugs.winehq.org/attachment.cgi?id=53653
backtrace

This is a VPN client from Palo Alto Networks ("GlobalProtect"). The program
starts up and the GUI window appears, but when trying to connect to VPN it
crashes and says the "serious problem..." message.

I realize nobody else in the wine community probably uses this program, and
it's not a free download, so you probably cannot run it. But I thought
something from the backtrace might jump out at you.

This has never worked in wine as far as I know, since 1.4/1.6 til now.

Program names are pangpa.exe and pangps.exe

[Bug 40152] Palo Alto Networks GlobalProtect (VPN client): has encountered serious problem

https://bugs.winehq.org/show_bug.cgi?id=40152

--- Comment #1 from Bruno Jesus  ---
Reminds me of bug 35092, but it looks like you are using the 32bit version of
the program so probably unrelated.

Judging by the type of application I'm not sure it can work because wine is not
an OS, the app may try to create a virtual network adapter or something like
that to expose the VPN and that wouldn't work but most likely it is crashing
way before that.

Maybe if you run the application in the console the standard log will have more
informations. See:
https://wiki.winehq.org/FAQ#How_can_I_get_a_debugging_log_.28a.k.a._terminal...

[Bug 40152] Palo Alto Networks GlobalProtect (VPN client): has encountered serious problem

https://bugs.winehq.org/show_bug.cgi?id=40152

--- Comment #2 from [e-mail] ---
Created attachment 53665
  --> https://bugs.winehq.org/attachment.cgi?id=53665
command line datalog

[Bug 40152] Palo Alto Networks GlobalProtect (VPN client): has encountered serious problem

https://bugs.winehq.org/show_bug.cgi?id=40152

--- Comment #3 from [e-mail] ---
In addition to the same log as before, I did get some more info running it
command line. It is attached in the file.

Perhaps I need the ntlm_auth file, from the winbind package?

Also, this should be the 64 bit version of PanGPA.exe, because it does not let
me install the 32 bit version onto my system.

[Bug 40152] Palo Alto Networks GlobalProtect (VPN client): has encountered serious problem

https://bugs.winehq.org/show_bug.cgi?id=40152

--- Comment #4 from [e-mail] ---
I installed the winbind program, but it still crashes and gets very similar
results about the fake device notification handle. It doesn't complain about
the ntlm_auth file anymore.

Do you think bug 35092 would be related? This should be the 64 bit version.

[Bug 40152] Palo Alto Networks GlobalProtect (VPN client): has encountered serious problem

https://bugs.winehq.org/show_bug.cgi?id=40152

[e-mail] changed:

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--- Comment #5 from [e-mail] ---
(In reply to analog_guy from comment #4)
> I installed the winbind program, but it still crashes and gets very similar
> results about the fake device notification handle. It doesn't complain about
> the ntlm_auth file anymore.
>
> Do you think bug 35092 would be related? This should be the 64 bit version.

The bug you mentioned is marked fixed. Also there has been so much time between
last try and now so could you retest with more recent wine? The higher the
number the better. We are currently at wine 2.0rc5.