[Bug 31858] New: Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

Bug #: 31858
           Summary: Netflix on Firefox fails with Internet Connection
                    Problem when loading bar is at 99%
           Product: Wine
           Version: 1.5.14
          Platform: x86
        OS/Version: Linux
            Status: NEW
          Severity: normal
          Priority: P2
         Component: -unknown
        AssignedTo: [e-mail]
        ReportedBy: [e-mail]
        Depends on: 31589
    Classification: Unclassified

Netflix generates an error "Internet Connection Problem" (N8156-6022) when
attempting to play movies.

Steps to reproduce:
0) Create a new Wine prefix and do not install Mono
1) Apply attachment 41923 to work around Bug #31589.
2) Download and install a recent Windows version of Firefox:
wget -O Firefox-14.0.1.exe
http://download.mozilla.org/?product=firefox-14.0.1-funnelcake13&os=win&...;
wine Firefox-14.0.1.exe
3) Launch Firefox
4) Download the Silverlight 4.x installer from within Wine Firefox (
http://go.microsoft.com/fwlink/?LinkID=149156&v=4.0 ).  Due to Bug #31754 you
should not install Silverlight 5.x
5) Click "Save File" to save the Silverlight installer
6) Double click the "Silverlight.exe" file in the download window and click
"Ok"
7) Click "Install now"
8) Uncheck "Enable Microsoft Update" and click "Next>" and then click "Close"
9) Login to Netflix and attempt to play a movie/show

possibly relevant console information:
fixme:advapi:SetNamedSecurityInfoW L"\\?\C:\users\Public\Application
Data\Microsoft\PlayReady\Cache\S-1-5-21-0-0-0-1000" 1 1 0x66025f0 (nil)
(nil) (nil)
fixme:advapi:SetNamedSecurityInfoW L"\\?\C:\users\Public\Application
Data\Microsoft\PlayReady\Cache\S-1-5-21-0-0-0-1000" 1 4 (nil) (nil)
0x656c128 (nil)
fixme:advapi:SetNamedSecurityInfoW L"\\?\C:\users\Public\Application
Data\Microsoft\PlayReady\Cache\S-1-5-21-0-0-0-1000\." 1 1 0x66025f0 (nil)
(nil) (nil)
fixme:advapi:SetNamedSecurityInfoW L"\\?\C:\users\Public\Application
Data\Microsoft\PlayReady\Cache\S-1-5-21-0-0-0-1000\." 1 4 (nil) (nil)
0x656c128 (nil)
fixme:advapi:SetNamedSecurityInfoW L"\\?\C:\users\Public\Application
Data\Microsoft\PlayReady\Cache\S-1-5-21-0-0-0-1000\.." 1 1 0x66025f0 (nil)
(nil) (nil)
fixme:advapi:SetNamedSecurityInfoW L"\\?\C:\users\Public\Application
Data\Microsoft\PlayReady\Cache\S-1-5-21-0-0-0-1000\.." 1 4 (nil) (nil)
0x656c128 (nil)
fixme:advapi:SetNamedSecurityInfoW L"\\?\C:\users\Public\Application
Data\Microsoft\PlayReady\Cache\S-1-5-21-0-0-0-1000\MSPRindiv01.key" 1 1
0x66025f0 (nil) (nil) (nil)
fixme:advapi:SetNamedSecurityInfoW L"\\?\C:\users\Public\Application
Data\Microsoft\PlayReady\Cache\S-1-5-21-0-0-0-1000\MSPRindiv01.key" 1 4
(nil) (nil) 0x656c128 (nil)

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

--- Comment #1 from Erich Hoover  2012-10-02 16:19:29 CDT ---
Now that Bug #31754 is fixed I should mention that it's still necessary to use
Silverlight 4.x, for some reason Silverlight 5.x does not fill out the entire
"Cache" profile directory.

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

Bug 31858 depends on bug 31589, which changed state.

Bug 31589 Summary: Netflix on Firefox fails with DRM error when loading bar is at 98%
http://bugs.winehq.org/show_bug.cgi?id=31589

What    |Old Value                   |New Value
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |RESOLVED
         Resolution|                            |FIXED

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

Peter Waller  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

Andrew Riker  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |andrew.thomas.riker@gmail.c
                   |                            |om

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

--- Comment #2 from Erich Hoover  2012-10-11 12:26:47 CDT ---
(In reply to comment #1)
> Now that Bug #31754 is fixed I should mention that it's still necessary to use
> Silverlight 4.x, for some reason Silverlight 5.x does not fill out the entire
> "Cache" profile directory.

I've opened a separate bug for the Silverlight 5.x individualization problem
(Bug #31881).  Now that Bug #31589 is fixed it's possible to load the PlayReady
stream at this website the first time the page loads:
http://web.sldrm.video.msn.com/d1/sldrm.html

So, I think the problem might be retaining credentials so that they can be
reused for an already-approved file.

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

--- Comment #3 from Erich Hoover  2012-10-11 22:07:10 CDT ---
Created attachment 42081
  --> http://bugs.winehq.org/attachment.cgi?id=42081
Hack to work around Internet Connection Problem

Ok, I have a clue as to the source of the problem.  It appears that PlayReady
is either improperly detecting that whether it's already running or it's
supposed to be able to delete the individualization file _while it's loaded in
memory_.  The attached hack deletes the individualization file at the
appropriate time (right before attempting to delete the folder it's in) so that
Netflix can continue to 100%.  However, the application will stall at 100% - so
we're not all the way there yet.

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

--- Comment #4 from Erich Hoover  2012-10-15 14:24:31 CDT ---
I suspect that this has something to do with the file's modification time, as I
can "reproduce" this issue on Windows by changing the "modification time" of
C:\users\Public\Application Data\Microsoft\Cache\indiv01.key
after loading the page http://web.sldrm.video.msn.com/d1/sldrm.html and before
hitting "Load selected media!" (the work around allows this to function). It's
worth noting that I cannot change file times on
C:\users\Public\Application
Data\Microsoft\Cache\S-1-5-21-0-0-0-1000/MSPRindiv01.key
while Silverlight is running (since the file is in use).

Also, I have a little trick for narrowing down the log (for Netflix, not for
the above website):
cat netflix.log | grep -A 999999 status_acquiring_license_lsc | grep -B 999999
status_fatal_error_ls > netflix-error.log

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

Erich Hoover  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
  Attachment #42081|0                           |1
        is obsolete|                            |

--- Comment #5 from Erich Hoover  2012-10-17 13:04:01 CDT ---
Created attachment 42171
  --> http://bugs.winehq.org/attachment.cgi?id=42171
Fix for the Internet Connection Problem

Ok, I believe I've come up with a fix for this issue.  I would appreciate any
comments people have on this patch, the ACL part was particularly tricky and
I'm not very familiar with that portion of the API.  There are essentially
three parts to this patch:
1) Returning the current user as the file owner
2) Returning the current user and the administrators group in the DACL
3) Saving nanosecond precision filetimes (CopyFile does not currently save the
correct filetime)

It's worth noting that the attached patch just gets the loading bar to 100% for
Netflix (it still won't actually play).  I have some other PlayReady websites
working (such as http://web.sldrm.video.msn.com/d1/sldrm.html), but it appears
that only "Progressive Download" mode data works - "Streaming" mode still has
problems.

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

Erich Hoover  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Blocks|                            |31993

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

Erich Hoover  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
  Attachment #42171|0                           |1
        is obsolete|                            |

--- Comment #6 from Erich Hoover  2012-10-17 13:39:19 CDT ---
Created attachment 42172
  --> http://bugs.winehq.org/attachment.cgi?id=42172
Fix for the Internet Connection Problem [v2]

(In reply to comment #5)
> Created attachment 42171 [details]
> Fix for the Internet Connection Problem
> ...

Whoops, had an order of operations mistake in the time calculation - the newly
attached version fixes this issue.

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

Mike Ellery  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

Andrew Eikum  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

Gary  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

Bobby Powers  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #7 from Bobby Powers  2012-10-31 20:25:37 CDT ---
so I applied your patch on top of the current HEAD (1d3f679e).  The time parts
failed, but I see that you applied those as a separate patch on the 26th, so no
big deal.

I should note that I also have the pulseaudio
(git://repo.or.cz/wine/multimedia.git) branch merged in.

With this patch, and the winetricks wininet override, netflix audio, video and
fullscreen works!

(In reply to comment #6)
> Created attachment 42172 [details]
> Fix for the Internet Connection Problem [v2]
>
> (In reply to comment #5)
> > Created attachment 42171 [details]
> > Fix for the Internet Connection Problem
> > ...
>
> Whoops, had an order of operations mistake in the time calculation - the newly
> attached version fixes this issue.

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

--- Comment #8 from Bobby Powers  2012-10-31 20:26:31 CDT ---
I'm new to the wine codebase, but I'm going to spend a little time looking at
my logs to see if I can figure out any specifics about why the override works
but pure wine doesnt.

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

--- Comment #9 from Erich Hoover  2012-10-31 20:32:51 CDT ---
(In reply to comment #8)
> I'm new to the wine codebase, but I'm going to spend a little time looking at
> my logs to see if I can figure out any specifics about why the override works
> but pure wine doesnt.

That's Bug #31993, my latest patches are:
[1/3] http://source.winehq.org/patches/data/91569
[2/3] http://source.winehq.org/patches/data/91570
[3/3] http://source.winehq.org/patches/data/91571

With those three patches Netflix will work without an override.

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

--- Comment #10 from Bobby Powers  2012-10-31 20:43:06 CDT ---
Created attachment 42361
  --> http://bugs.winehq.org/attachment.cgi?id=42361
diff between wine-provided and winetricks wininet

I ran firefox (16.0.2) from the command line and saved the logs, with and
without the override.  I then ran each log through uniq, since there were a lot
of repeated messages, and diffed them:

git diff --no-index  pure.log wininet.log >~/wininet.diff

I'm afraid nothing pops out at me, but maybe they're useful for someone else. 
I'm happy to test further patches or to poke around if someone points me in the
right direction, but I'm not really sure where to go from here.

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

--- Comment #11 from Bobby Powers  2012-10-31 20:54:05 CDT ---
(In reply to comment #9)
> (In reply to comment #8)
> > I'm new to the wine codebase, but I'm going to spend a little time looking at
> > my logs to see if I can figure out any specifics about why the override works
> > but pure wine doesnt.
>
> That's Bug #31993, my latest patches are:
> [1/3] http://source.winehq.org/patches/data/91569
> [2/3] http://source.winehq.org/patches/data/91570
> [3/3] http://source.winehq.org/patches/data/91571
>
> With those three patches Netflix will work without an override.

I will follow up on that bug.

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

--- Comment #12 from Andrew Riker  2012-11-16 12:05:21 CST ---
Congratulations on getting Netflix working! Already good excitement for it on
several pages.

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

Erich Hoover  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
         Depends on|                            |32242

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

Bug 31858 depends on bug 32242, which changed state.

Bug 32242 Summary: Silverlight 4.x can no longer install
http://bugs.winehq.org/show_bug.cgi?id=32242

What    |Old Value                   |New Value
----------------------------------------------------------------------------
             Status|NEW                         |RESOLVED
         Resolution|                            |FIXED

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

Erich Hoover  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
         Depends on|                            |32323

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

Claudio F Filho  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

http://bugs.winehq.org/show_bug.cgi?id=31858

Adam Bolte  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

https://bugs.winehq.org/show_bug.cgi?id=31858

--- Comment #13 from Austin English  ---
This is your friendly reminder that there has been no bug activity for over a
year. Is this still an issue in current (1.7.37 or newer) wine? If so, please
attach the terminal output in 1.7.37 (see http://wiki.winehq.org/FAQ#get_log).

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

https://bugs.winehq.org/show_bug.cgi?id=31858

--- Comment #14 from Erich E. Hoover  ---
(In reply to Austin English from comment #13)
> This is your friendly reminder that there has been no bug activity for over
> a year. Is this still an issue in current (1.7.37 or newer) wine? If so,
> please attach the terminal output in 1.7.37 (see
> http://wiki.winehq.org/FAQ#get_log).

Though this bug existed first, this should probably be declared a duplicate of
either Bug #33576 or Bug #34406 (since there is far more information in those
bugs).  The remaining issues getting Netflix working is in properly handling
the ACLs, though I'm not sure that that's solvable given our constraints (
https://www.winehq.org/pipermail/wine-devel/2014-December/106090.html ).

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

https://bugs.winehq.org/show_bug.cgi?id=31858

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|NEW                         |RESOLVED
         Resolution|---                         |DUPLICATE

--- Comment #15 from Austin English  ---
(In reply to Erich E. Hoover from comment #14)
> (In reply to Austin English from comment #13)
> > This is your friendly reminder that there has been no bug activity for over
> > a year. Is this still an issue in current (1.7.37 or newer) wine? If so,
> > please attach the terminal output in 1.7.37 (see
> > http://wiki.winehq.org/FAQ#get_log).
>
> Though this bug existed first, this should probably be declared a duplicate
> of either Bug #33576 or Bug #34406 (since there is far more information in
> those bugs).  The remaining issues getting Netflix working is in properly
> handling the ACLs, though I'm not sure that that's solvable given our
> constraints (
> https://www.winehq.org/pipermail/wine-devel/2014-December/106090.html ).

Okay, thanks.

*** This bug has been marked as a duplicate of bug 33576 ***

[Bug 31858] Netflix on Firefox fails with Internet Connection Problem when loading bar is at 99%

https://bugs.winehq.org/show_bug.cgi?id=31858

Bruno Jesus  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #16 from Bruno Jesus  ---
Closing duplicate bugs.