[Bug 56041] New: iZotope Product Portal crashes

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WineHQ Bugzilla

16 Dec 2023 16 Dec '23

6:02 p.m.

https://bugs.winehq.org/show_bug.cgi?id=56041

Bug ID: 56041 Summary: iZotope Product Portal crashes Product: Wine Version: 8.21 Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: blocker Priority: P2 Component: -unknown Assignee: wine-bugs@winehq.org Reporter: Kirschi94@gmx.net Distribution: ---

Created attachment 75687 --> https://bugs.winehq.org/attachment.cgi?id=75687 backtrace of the first crash (after install)

The program installs fine but when trying to start it crashes in under 1 second. Tried adding a font it said it didn't had but still crashed on second try.

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WineHQ Bugzilla

16 Dec 16 Dec

6:02 p.m.

New subject: [Bug 56041] iZotope Product Portal crashes

https://bugs.winehq.org/show_bug.cgi?id=56041

Kirschi Kirschi94@gmx.net changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |Kirschi94@gmx.net

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WineHQ Bugzilla

6:03 p.m.

New subject: [Bug 56041] iZotope Product Portal crashes

https://bugs.winehq.org/show_bug.cgi?id=56041

--- Comment #1 from Kirschi Kirschi94@gmx.net --- Created attachment 75688 --> https://bugs.winehq.org/attachment.cgi?id=75688 backtrace of the second crash (after adding the missing font)

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WineHQ Bugzilla

6:09 p.m.

New subject: [Bug 56041] iZotope Product Portal crashes

https://bugs.winehq.org/show_bug.cgi?id=56041

joaopa jeremielapuree@yahoo.fr changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |jeremielapuree@yahoo.fr

--- Comment #2 from joaopa jeremielapuree@yahoo.fr --- Did you try to install corefont?

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WineHQ Bugzilla

6:10 p.m.

New subject: [Bug 56041] iZotope Product Portal crashes

https://bugs.winehq.org/show_bug.cgi?id=56041

--- Comment #3 from joaopa jeremielapuree@yahoo.fr --- And change the severity of bug. It is normal not blocker.

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WineHQ Bugzilla

6:17 p.m.

New subject: [Bug 56041] iZotope Product Portal crashes

https://bugs.winehq.org/show_bug.cgi?id=56041

Kirschi Kirschi94@gmx.net changed:

What |Removed |Added ---------------------------------------------------------------------------- Severity|blocker |normal

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WineHQ Bugzilla

6:18 p.m.

New subject: [Bug 56041] iZotope Product Portal crashes

https://bugs.winehq.org/show_bug.cgi?id=56041

--- Comment #4 from Kirschi Kirschi94@gmx.net --- I tried but it didn't work

I will try again and delete if it works

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WineHQ Bugzilla

7:26 p.m.

New subject: [Bug 56041] iZotope Product Portal crashes

https://bugs.winehq.org/show_bug.cgi?id=56041

--- Comment #5 from Kirschi Kirschi94@gmx.net --- I successfully installed corefonts, the program still crashes though.

I'll upload the backtrace and a ConsoleLog.

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WineHQ Bugzilla

7:26 p.m.

New subject: [Bug 56041] iZotope Product Portal crashes

https://bugs.winehq.org/show_bug.cgi?id=56041

--- Comment #6 from Kirschi Kirschi94@gmx.net --- Created attachment 75692 --> https://bugs.winehq.org/attachment.cgi?id=75692 backtrace with corefonts

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WineHQ Bugzilla

7:27 p.m.

New subject: [Bug 56041] iZotope Product Portal crashes

https://bugs.winehq.org/show_bug.cgi?id=56041

--- Comment #7 from Kirschi Kirschi94@gmx.net --- Created attachment 75693 --> https://bugs.winehq.org/attachment.cgi?id=75693 Console log

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WineHQ Bugzilla

7:31 p.m.

New subject: [Bug 56041] iZotope Product Portal crashes

https://bugs.winehq.org/show_bug.cgi?id=56041

--- Comment #8 from Kirschi Kirschi94@gmx.net --- Alright, I found a "debug.log" inside the files of the program and it says:

[1216/202846.869:ERROR:network_change_notifier_win.cc(140)] WSALookupServiceBegin failed with: 0 [1216/202848.045:ERROR:network_change_notifier_win.cc(140)] WSALookupServiceBegin failed with: 0 [1216/202848.097:ERROR:platform_font_skia.cc(344)] Could not find any font: Tahoma, sans. Falling back to the default [1216/202848.545:ERROR:dxva_video_decode_accelerator_win.cc(1391)] DXVAVDA fatal error: could not LoadLibrary: msvproc.dll: Module not found. (0x7E) [1216/202903.628:INFO:child_thread_impl.cc(838)] ChildThreadImpl::EnsureConnected() [1216/202904.254:INFO:child_thread_impl.cc(838)] ChildThreadImpl::EnsureConnected()

So it seems I'm missing msvproc.dll and somehow still Tahoma Sans, although the latter doesn't cause the crash

Is msvproc.dll part of wine? If not: Will it be? Where would I get it from?

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WineHQ Bugzilla

2 Feb 2 Feb

1:13 a.m.

New subject: [Bug 56041] iZotope Product Portal crashes

https://bugs.winehq.org/show_bug.cgi?id=56041

Kirschi Kirschi94@gmx.net changed:

What |Removed |Added ---------------------------------------------------------------------------- Version|8.21 |9.1

--- Comment #9 from Kirschi Kirschi94@gmx.net --- I got upgraded to wine 9.1 and the bug changed quite a bit. The UI now fully loads and functions, although very stuttery, but Product Portal is unfortunately unable to download (and install?) the plugins. I'll provide a short video showing the bug.

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WineHQ Bugzilla

1:14 a.m.

New subject: [Bug 56041] iZotope Product Portal unable to download plugins

https://bugs.winehq.org/show_bug.cgi?id=56041

Kirschi Kirschi94@gmx.net changed:

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WineHQ Bugzilla

1:19 a.m.

New subject: [Bug 56041] iZotope Product Portal unable to download plugins

https://bugs.winehq.org/show_bug.cgi?id=56041

--- Comment #10 from Kirschi Kirschi94@gmx.net --- Created attachment 76005 --> https://bugs.winehq.org/attachment.cgi?id=76005 The bug in iZotope Product Portal

Product Portal also seems to not close correctly, I'm using the console and ctrl+c for now.

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WineHQ Bugzilla

15 Feb 15 Feb

5:07 p.m.

New subject: [Bug 56041] iZotope Product Portal unable to download plugins

https://bugs.winehq.org/show_bug.cgi?id=56041

Kirschi Kirschi94@gmx.net changed:

What |Removed |Added ---------------------------------------------------------------------------- Version|9.1 |9.2

--- Comment #11 from Kirschi Kirschi94@gmx.net --- Bug changed a bit in 9.2: It's trying to download, hangs a bit and then says it's unable to download.

The following terminal output occurred while trying to download: 0400:fixme:file:ReplaceFileW Ignoring flags 2 0b40:fixme:win:GetPointerDevices (00007FFFFE1FDBA4 0000000000000000): partial stub 0b40:fixme:system:NtUserQueryDisplayConfig flags 0x2, paths_count 0x7ffffe1fdb70, paths 0x6440009337f0, modes_count 0x7ffffe1fdba4, modes 0x644000f16d00, topology_id (nil) semi-stub 0b40:fixme:system:NtUserDisplayConfigGetDeviceInfo Unimplemented packet type 11. 0b40:fixme:ui:uisettings2_get_TextScaleFactor iface 00007A7507DA63A8, value 00007FFFFE1FDA20 stub! 0b40:fixme:win:GetPointerDevices (00007FFFFE1FDBA4 0000000000000000): partial stub 0b40:fixme:system:NtUserQueryDisplayConfig flags 0x2, paths_count 0x7ffffe1fdb70, paths 0x6440009337f0, modes_count 0x7ffffe1fdba4, modes 0x644000f16d00, topology_id (nil) semi-stub 0b40:fixme:system:NtUserDisplayConfigGetDeviceInfo Unimplemented packet type 11. 0b40:fixme:ui:uisettings2_get_TextScaleFactor iface 00007A7507DA63A8, value 00007FFFFE1FDA20 stub! 0c00:fixme:file:ReplaceFileW Ignoring flags 2 0b40:fixme:win:GetPointerDevices (00007FFFFE1FDBA4 0000000000000000): partial stub 0b40:fixme:system:NtUserQueryDisplayConfig flags 0x2, paths_count 0x7ffffe1fdb70, paths 0x64400092e270, modes_count 0x7ffffe1fdba4, modes 0x644000f16300, topology_id (nil) semi-stub 0b40:fixme:system:NtUserDisplayConfigGetDeviceInfo Unimplemented packet type 11. 0b40:fixme:ui:uisettings2_get_TextScaleFactor iface 00007A7507DA63A8, value 00007FFFFE1FDA20 stub! 0b40:fixme:win:GetPointerDevices (00007FFFFE1FDBA4 0000000000000000): partial stub 0b40:fixme:system:NtUserQueryDisplayConfig flags 0x2, paths_count 0x7ffffe1fdb70, paths 0x64400092e270, modes_count 0x7ffffe1fdba4, modes 0x644000f16300, topology_id (nil) semi-stub 0b40:fixme:system:NtUserDisplayConfigGetDeviceInfo Unimplemented packet type 11. 0b40:fixme:ui:uisettings2_get_TextScaleFactor iface 00007A7507DA63A8, value 00007FFFFE1FDA20 stub! 0b40:fixme:win:GetPointerDevices (00007FFFFE1FDBA4 0000000000000000): partial stub 0b40:fixme:system:NtUserQueryDisplayConfig flags 0x2, paths_count 0x7ffffe1fdb70, paths 0x64400092bc30, modes_count 0x7ffffe1fdba4, modes 0x644000f17800, topology_id (nil) semi-stub 0b40:fixme:system:NtUserDisplayConfigGetDeviceInfo Unimplemented packet type 11. 0b40:fixme:ui:uisettings2_get_TextScaleFactor iface 00007A7507DA63A8, value 00007FFFFE1FDA20 stub! 0b40:fixme:win:GetPointerDevices (00007FFFFE1FDBA4 0000000000000000): partial stub 0b40:fixme:system:NtUserQueryDisplayConfig flags 0x2, paths_count 0x7ffffe1fdb70, paths 0x64400092bc30, modes_count 0x7ffffe1fdba4, modes 0x644000f17800, topology_id (nil) semi-stub 0b40:fixme:system:NtUserDisplayConfigGetDeviceInfo Unimplemented packet type 11. 0b40:fixme:ui:uisettings2_get_TextScaleFactor iface 00007A7507DA63A8, value 00007FFFFE1FDA20 stub!

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WineHQ Bugzilla

30 Mar 30 Mar

5:56 p.m.

New subject: [Bug 56041] iZotope Product Portal unable to download plugins

https://bugs.winehq.org/show_bug.cgi?id=56041

Kirschi Kirschi94@gmx.net changed:

What |Removed |Added ---------------------------------------------------------------------------- Version|9.2 |9.5

--- Comment #12 from Kirschi Kirschi94@gmx.net --- Still present in 9.5

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WineHQ Bugzilla

26 Apr 26 Apr

11:44 p.m.

New subject: [Bug 56041] iZotope Product Portal unable to download plugins

https://bugs.winehq.org/show_bug.cgi?id=56041

Kirschi Kirschi94@gmx.net changed:

What |Removed |Added ---------------------------------------------------------------------------- Version|9.5 |9.7

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WineHQ Bugzilla

28 Apr 28 Apr

8:12 p.m.

New subject: [Bug 56041] iZotope Product Portal unable to download plugins

https://bugs.winehq.org/show_bug.cgi?id=56041

Kirschi Kirschi94@gmx.net changed:

What |Removed |Added ---------------------------------------------------------------------------- Version|9.7 |8.21

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WineHQ Bugzilla

9:30 p.m.

New subject: [Bug 56041] iZotope Product Portal crashes

https://bugs.winehq.org/show_bug.cgi?id=56041

Ken Sharp imwellcushtymelike@gmail.com changed:

--- Comment #13 from Ken Sharp imwellcushtymelike@gmail.com --- This bug report is now listing several bugs which isn't helpful.

The original bug: program crashes, is fixed. (Confirmed in Wine 9.7)

Please open a new bug report for each new bug.

A log-in is required once the app loads so I cannot test any further (or I'd have opened a new bug report for you).

$ sha1sum iZotope_Product_Portal_v1_4_8.exe 3332daeae4d52ca20feba2b151ca816113526b31 iZotope_Product_Portal_v1_4_8.exe

Please remember to link bugs to the AppDB so that others can easily find them. https://appdb.winehq.org/objectManager.php?sClass=version&iId=40535

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WineHQ Bugzilla

3 May 3 May

7:53 p.m.

New subject: [Bug 56041] iZotope Product Portal crashes

https://bugs.winehq.org/show_bug.cgi?id=56041

Alexandre Julliard julliard@winehq.org changed:

What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |CLOSED

--- Comment #14 from Alexandre Julliard julliard@winehq.org --- Closing bugs fixed in 9.8.

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