[Bug 40568] New: AfterEffects CS6: startup fails with error dialog : 'Crash in progress'

https://bugs.winehq.org/show_bug.cgi?id=40568

Bug ID: 40568
           Summary: AfterEffects CS6: startup fails with error dialog :
                    'Crash in progress'
           Product: Wine
           Version: 1.9.8
          Hardware: x86-64
               URL: https://helpx.adobe.com/x-productkb/policy-pricing/cs6
                    -product-downloads.html
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P3
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: SUSE

wine 1.9.8, fresh 64-bit prefix, Windows 7.

winetricks msxml3 applied to work around bug #40548 .

After Effects fails to start and presents an error dialog which reads ( at
least what I can read froma screenshot) :

After Effects error: Crash in progress. Last logged message was <36> <Dynamic
Link> <5> C:\Program Files (x86)\Common
Files\Adobe\dynamiclink\CS6\dynamiclinkmanager.exe

The error dialog is hidden behind the splash screen, so it might seem that the
application just hung, but by displaying all windows ( 'Windows' key in Gnome )
I saw this error message.

[Bug 40568] AfterEffects CS6: startup fails with error dialog : 'Crash in progress'

https://bugs.winehq.org/show_bug.cgi?id=40568

--- Comment #1 from Robert Munteanu  ---
Created attachment 54405
  --> https://bugs.winehq.org/attachment.cgi?id=54405
Error dialog when starting up AfterEffects CS6

[Bug 40568] AfterEffects CS6: startup fails with error dialog : 'Crash in progress'

https://bugs.winehq.org/show_bug.cgi?id=40568

[e-mail] changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #2 from [e-mail] ---
(In reply to Robert Munteanu from comment #0)
> wine 1.9.8, fresh 64-bit prefix, Windows 7.
>
> winetricks msxml3 applied to work around bug #40548 .
>
> After Effects fails to start and presents an error dialog which reads ( at
> least what I can read froma screenshot) :
>
> After Effects error: Crash in progress. Last logged message was <36>
> <Dynamic Link> <5> C:\Program Files (x86)\Common
> Files\Adobe\dynamiclink\CS6\dynamiclinkmanager.exe
>
> The error dialog is hidden behind the splash screen, so it might seem that
> the application just hung, but by displaying all windows ( 'Windows' key in
> Gnome ) I saw this error message.

Can you post your terminal output?

[Bug 40568] AfterEffects CS6: startup fails with error dialog : 'Crash in progress'

https://bugs.winehq.org/show_bug.cgi?id=40568

--- Comment #3 from [e-mail] ---
Also, try running this in a 32-bit prefix since you have this installed
C:\Program Files (x86)\ which usually denotes a 32-bit program.

[Bug 40568] AfterEffects CS6: startup fails with error dialog : 'Crash in progress'

https://bugs.winehq.org/show_bug.cgi?id=40568

--- Comment #4 from Robert Munteanu  ---
Created attachment 54406
  --> https://bugs.winehq.org/attachment.cgi?id=54406
Terminal output when starting up AfterFX.exe

[Bug 40568] AfterEffects CS6: startup fails with error dialog : 'Crash in progress'

https://bugs.winehq.org/show_bug.cgi?id=40568

--- Comment #5 from Robert Munteanu  ---
(In reply to comment #2)
> Can you post your terminal output?

Just did, missed your post while doing it.

(In reply to comment #3)
> Also, try running this in a 32-bit prefix since you have this installed
> C:\Program Files (x86)\ which usually denotes a 32-bit program.

While AfterEffects CS6 appears to have 32-bit components, a 64-bit OS is
required to run it. See
https://helpx.adobe.com/creative-suite/kb/cs6-32bit.html , where it states that

"With the release of Production Premium CS5 in 2010, Adobe Premiere Pro and
After Effects require a 64-bit Operating System (OS)."

[Bug 40568] AfterEffects CS6: startup fails with error dialog : ' Crash in progress'

https://bugs.winehq.org/show_bug.cgi?id=40568

Hiljo  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 40568] AfterEffects CS6: startup fails with error dialog : ' Crash in progress'

https://bugs.winehq.org/show_bug.cgi?id=40568

Fincer  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 40568] AfterEffects CS6: startup fails with error dialog : ' Crash in progress'

https://bugs.winehq.org/show_bug.cgi?id=40568

--- Comment #6 from Fincer  ---
Happens with After Effects CC, too (Wine 1.9.21 64-bit). You can rename
dynamiclinkmanager.exe but terminal output stays pretty much the same and you
can't start the program, anyway.

Is this related to incorrect detection of used GPU/GPU Profile or used by newer
Adobe software (versions CS6/CC)? Can't Wine just handle the detection
correctly (due to missing code implementations)?

FYI: This program includes GPUSniffer.exe which is used, for example, in Adobe
Premiere Pro, too (CS4 and newer). In Premiere, GPUSniffer.exe just crashes if
you try to execute it individually.

I suspect that this may be *somehow* similar error which prevents Premiere Pro
from starting, too. I'm not sure, though. Premiere Pro gets stuck on loading
splash screen like After Effects while loading GPU stuff.

For more information about Premiere Pro-related error, please see:
https://bugs.winehq.org/show_bug.cgi?id=21017

[Bug 40568] AfterEffects CS6: startup fails with error dialog : ' Crash in progress'

https://bugs.winehq.org/show_bug.cgi?id=40568

[e-mail] changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #7 from [e-mail] ---
(In reply to Fincer from comment #6)
> Happens with After Effects CC, too (Wine 1.9.21 64-bit). You can rename
> dynamiclinkmanager.exe but terminal output stays pretty much the same and
> you can't start the program, anyway.
>
> Is this related to incorrect detection of used GPU/GPU Profile or used by
> newer Adobe software (versions CS6/CC)? Can't Wine just handle the detection
> correctly (due to missing code implementations)?
>
> FYI: This program includes GPUSniffer.exe which is used, for example, in
> Adobe Premiere Pro, too (CS4 and newer). In Premiere, GPUSniffer.exe just
> crashes if you try to execute it individually.
>
> I suspect that this may be *somehow* similar error which prevents Premiere
> Pro from starting, too. I'm not sure, though. Premiere Pro gets stuck on
> loading splash screen like After Effects while loading GPU stuff.
>
> For more information about Premiere Pro-related error, please see:
> https://bugs.winehq.org/show_bug.cgi?id=21017

One of the logs exposed bug 38648. There is a regedit workaround that you could
try. Comment 22.

[Bug 40568] AfterEffects CS6: startup fails with error dialog : ' Crash in progress'

https://bugs.winehq.org/show_bug.cgi?id=40568

--- Comment #8 from Robert Munteanu  ---
(In reply to comment #7)>
> One of the logs exposed bug 38648. There is a regedit workaround that you could
> try. Comment 22.

The registry key from that comment did not help with AfterEffects CS6 startup.

[Bug 40568] AfterEffects CS6: startup fails with error dialog : ' Crash in progress'

https://bugs.winehq.org/show_bug.cgi?id=40568

--- Comment #9 from [e-mail] ---
(In reply to Robert Munteanu from comment #8)
> (In reply to comment #7)>
> > One of the logs exposed bug 38648. There is a regedit workaround that you could
> > try. Comment 22.
>
> The registry key from that comment did not help with AfterEffects CS6
> startup.

You sure?

"
REGEDIT4

[HKEY_CURRENT_USER\Software\Wine\Direct3D]
"MaxVersionGl"=dword:00030002

"

Remove the " "-marks Copy paste that into some file. Then do wine regedit
filanme. And it imports the file without any output.

Give the output of wine with the hack applied.

[Bug 40568] AfterEffects CS6: startup fails with error dialog : ' Crash in progress'

https://bugs.winehq.org/show_bug.cgi?id=40568

--- Comment #10 from Robert Munteanu  ---
Created attachment 58180
  --> https://bugs.winehq.org/attachment.cgi?id=58180
Log output with registry change applied

See my steps to reproduce below, tried with wine 2.7

$ cat override_gl_ver.reg 
REGEDIT4

[HKEY_CURRENT_USER\Software\Wine\Direct3D]
"MaxVersionGl"=dword:00030002

$ export WINEPREFIX=/var/users/robert/wines/aftereffects/
$ wine regedit override_gl_ver.reg
$ cd $WINEPREFIX/drive_c/Program\ Files/Adobe/Adobe\ After\ Effects\
CS6/Support\ Files
$ wine AfterFX.exe

[Bug 40568] AfterEffects CS6: startup fails with error dialog : ' Crash in progress'

https://bugs.winehq.org/show_bug.cgi?id=40568

--- Comment #11 from Henri Verbeet  ---
(In reply to winetest from comment #9)
> You sure?
>
> "
> REGEDIT4
>
> [HKEY_CURRENT_USER\Software\Wine\Direct3D]
> "MaxVersionGl"=dword:00030002
>
> "
>
> Remove the " "-marks Copy paste that into some file. Then do wine regedit
> filanme. And it imports the file without any output.

Mostly just for what it's worth, note that you can also just do something like
the following:

wine reg add 'HKCU\Software\Wine\Direct3D' /v MaxVersionGL /t REG_DWORD /d
0x00030002 /f

[Bug 40568] AfterEffects CS6: startup fails with error dialog : ' Crash in progress'

https://bugs.winehq.org/show_bug.cgi?id=40568

--- Comment #12 from Robert Munteanu  ---
Still happens with wine 2.11

[Bug 40568] AfterEffects CS6: startup fails with error dialog : ' Crash in progress'

https://bugs.winehq.org/show_bug.cgi?id=40568

--- Comment #13 from Robert Munteanu  ---
Still happens with wine 2.14