[Bug 29550] New: Unable to install Paint Tool Sai

http://bugs.winehq.org/show_bug.cgi?id=29550

Bug #: 29550
           Summary: Unable to install Paint Tool Sai
           Product: Wine
           Version: unspecified
          Platform: x86
        OS/Version: Linux
            Status: UNCONFIRMED
          Severity: critical
          Priority: P2
         Component: -unknown
        AssignedTo: [e-mail]
        ReportedBy: [e-mail]
    Classification: Unclassified

Created attachment 38284
  --> http://bugs.winehq.org/attachment.cgi?id=38284
Screenshot of error

I'm sorry if this is a duplicate, but I could not find the exact same issue on
this forum.

I can not install Paint Tool Sai with Wine. First I tried by clicking (as
normal) but I got an error that I am not the administrator, so I tried to open
as the administrator and that did not work either.

After looking around the web, it seems that others have this same problem, Wine
is not acting as the administrator and newer programs will give an error
because of this. Since I am using Wine, I can not change the root of the
windows (wine) to administrator. For everything I need to do, this make Wine
completely useless for me also making this bug terminal for this issue.

Looked for some work arounds and found nothing except to install an older
version of wine, which I may do, but that does not correct this issue and will
most likely create other issues since I am NOT an advanced user of linux and
may or may not be able to keep the auto update from messing with Wine.

I have uploaded a screen shot of the one time I attempted to install Paint Tool
Sai at the comand line.

[Bug 29550] Unable to install Paint Tool Sai

http://bugs.winehq.org/show_bug.cgi?id=29550

Rosanne DiMesio  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Severity|critical                    |normal

--- Comment #1 from Rosanne DiMesio  2012-01-06 18:50:43 CST ---
Not critical. http://bugs.winehq.org/page.cgi?id=fields.html#importance

[Bug 29550] Unable to install Paint Tool Sai

http://bugs.winehq.org/show_bug.cgi?id=29550

--- Comment #2 from Dmitry Timoshkov  2012-01-07 07:19:28 CST ---
Wine version? Terminal output?

[Bug 29550] Unable to install Paint Tool Sai

http://bugs.winehq.org/show_bug.cgi?id=29550

--- Comment #3 from Luca Bennati  2012-01-08 09:06:37 CST ---
Created attachment 38301
  --> http://bugs.winehq.org/attachment.cgi?id=38301
Console log of setup

Can reproduce with trial demo from http://www.systemax.jp/en/sai/ and
wine-1.3.36-172-gb00e703.
The first "setup" is just unpacking: the real installation will begin when you
start sai.exe from that folder.

[Bug 29550] Paint Tool Sai installer complains about missing administrator rights (Wine defaults to NTFS for unknown fs type, FSCTL_GET_NTFS_VOLUME_DATA support needed)

http://bugs.winehq.org/show_bug.cgi?id=29550

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |download, Installer,
                   |                            |obfuscation
             Status|UNCONFIRMED                 |NEW
                URL|                            |http://www.systemax.jp/en/s
                   |                            |ai/
                 CC|                            |[e-mail]
            Version|unspecified                 |1.3.36
            Summary|Unable to install Paint     |Paint Tool Sai installer
                   |Tool Sai                    |complains about missing
                   |                            |administrator rights (Wine
                   |                            |defaults to NTFS for
                   |                            |unknown fs type,
                   |                            |FSCTL_GET_NTFS_VOLUME_DATA
                   |                            |support needed)
     Ever Confirmed|0                           |1

--- Comment #4 from Anastasius Focht  2012-01-08 13:04:24 CST ---
Hello,

confirming.
It seems the installation employs some kind of DRM scheme for trial
period/license data which breaks due to Wine defaulting to NTFS for unknown
file system type.

Took a bit to find the relevant part because the action is done on different
thread and the error condition is asynchronously propagated through message
posting.

--- snip ---
...
0037:Call KERNEL32.GetLogicalDrives() ret=0045530f
0037:Ret  KERNEL32.GetLogicalDrives() retval=02000004 ret=0045530f
0037:Call KERNEL32.GetDriveTypeA(2dfee570 "c:\") ret=00455363
0037:Ret  KERNEL32.GetDriveTypeA() retval=00000003 ret=00455363
0037:Call KERNEL32.GetVolumeInformationA(2dfee570
"c:\",00000000,00000000,00000000,2dfee580,2dfee57c,2dfee584,0000003f)
ret=004553a3
0037:Ret  KERNEL32.GetVolumeInformationA() retval=00000001 ret=004553a3
0037:Call ntdll._memicmp(2dfee584 "NTFS",004cd5c0 "NTFS",00000004) ret=004553b5
0037:Ret  ntdll._memicmp() retval=00000000 ret=004553b5
0037:Call KERNEL32.CreateFileA(2dfee078
"\\.\c:",80000000,00000003,00000000,00000003,00000000,00000000) ret=004554a6
0037:Ret  KERNEL32.CreateFileA() retval=000001e0 ret=004554a6
0037:Call
KERNEL32.DeviceIoControl(000001e0,00090064,00000000,00000000,2dfee1c0,00000060,2dfee064,00000000)
ret=004558ff
0037:Ret  KERNEL32.DeviceIoControl() retval=00000000 ret=004558ff
0037:Call KERNEL32.CloseHandle(000001e0) ret=004558be
0037:Ret  KERNEL32.CloseHandle() retval=00000001 ret=004558be
0037:Call KERNEL32.GetDriveTypeA(2dfee570 "c:\") ret=00455363
0037:Ret  KERNEL32.GetDriveTypeA() retval=00000003 ret=00455363
0037:Call KERNEL32.GetVolumeInformationA(2dfee570
"c:\",00000000,00000000,00000000,2dfee580,2dfee57c,2dfee584,0000003f)
ret=004553a3
0037:Ret  KERNEL32.GetVolumeInformationA() retval=00000001 ret=004553a3
0037:Call ntdll._memicmp(2dfee584 "NTFS",004cd5c0 "NTFS",00000004) ret=004553b5
0037:Ret  ntdll._memicmp() retval=00000000 ret=004553b5
0037:Call KERNEL32.CreateFileA(2dfee078
"\\.\c:",80000000,00000003,00000000,00000003,00000000,00000000) ret=004554a6
0037:Ret  KERNEL32.CreateFileA() retval=000001e0 ret=004554a6
0037:Call
KERNEL32.DeviceIoControl(000001e0,00090064,00000000,00000000,2dfee1c0,00000060,2dfee064,00000000)
ret=004558ff
0037:Ret  KERNEL32.DeviceIoControl() retval=00000000 ret=004558ff
0037:Call KERNEL32.VirtualAlloc(00000000,00000000,00001000,00000004)
ret=00455587
0037:Ret  KERNEL32.VirtualAlloc() retval=00000000 ret=00455587
0037:Call KERNEL32.CloseHandle(000001e0) ret=004558be
0037:Ret  KERNEL32.CloseHandle() retval=00000001 ret=004558be
0037:Call user32.PostMessageA(00080078,00000111,00000004,00000000) ret=00420960
0037:trace:msg:PostMessageW hwnd 0x80078 msg 111 (WM_COMMAND) wp 4 lp 0
0037:Ret  user32.PostMessageA() retval=00000001 ret=00420960 
...
0035:Call user32.MessageBoxA(00000000,001859f2 "SAI can not complete setup
process because current user dose not have administrator right. Please launch
SAI with one of the following way.\n\n - Logon as administrator and launch
SAI\n\n - Right click SAI program file -> [Run As Other User]?Enter
administrator account (Windows 2000/XP)\n\n - Right c"...,00000000,00000010)
ret=00493586
--- snip ---

MSDN entry for FSCTL_GET_NTFS_VOLUME_DATA control code:

http://msdn.microsoft.com/en-us/library/windows/desktop/aa364569.aspx

NTFS_VOLUME_DATA_BUFFER structure:

http://msdn.microsoft.com/en-us/library/windows/desktop/aa365256.aspx

Implementing that ioctl and returning fake data is not enough, you also need
sane FSCTL_GET_NTFS_FILE_RECORD data (hence NTFS_VOLUME_DATA_BUFFER
BytesPerFileRecordSegment for proper buffer size).

This source code might be helpful to understand how low-level file system
access/info retrieval is done:

"FDump - Dumping File Sectors Directly from Disk using Logical Offsets"

http://www.codeproject.com/KB/files/FDump.aspx

(FsReadFileMFT function for similar sequence)

http://www.codeproject.com/script/Articles/ViewDownloads.aspx?aid=32169&...

---

There is also less intrusive code for handling install on FAT32 file systems.

For this to work you need kernel32.dll GetVolumeInformationW() to return FAT32
fs type instead of NTFS for default case.

(http://source.winehq.org/git/wine.git/blob/d5ad5ca91ca6aa1a3eb2a3849bb0dbcb6...)

This allows the app to install/start.

If the installer succeeds, a file containing encrypted DRM data is created in
"C:\Documents and Settings\All Users\Application Data\SYSTEMAX Software
Development\SAI\NotRemoveMe.ssd"

Additionally a registry entry, pointing to DRM file:

[HKEY_LOCAL_MACHINE\Software\SYSTEMAX Software Development\Sai]
"SetupInfo"="C:\users\Public\Application Data\SYSTEMAX Software
Development\SAI\NotRemoveMe.ssd"

---

Funny tidbit (from their website) ...

--- quote ---
To use this software, the skills of basic file operation on Windows is
required. Please do not buy the license for this software if you do not have
the skills of basic file operation on Windows.
--- quote ---

_o0_

Straight through google translate?

Seems not:
http://translate.google.com/translate?sl=ja&tl=en&js=n&prev=_t&a...

--- quote ---
Furthermore, in the installation settings, use the product license, and a basic
knowledge of computer basics (especially those related to the files and
folders), please note that it will be imperative that it is mastered. 
--- quote ---

;-)

$ sha1sum sai-1.1.0-ful-en.exe 
fb1876e370d431f21df06428ca6ccf35de727000  sai-1.1.0-ful-en.exe

$ wine --version
wine-1.3.36-172-gb00e703

There is also an interesting issue with +relay, I'll make that a separate bug.

Regards

[Bug 29550] Paint Tool Sai installer complains about missing administrator rights (Wine defaults to NTFS for unknown fs type, FSCTL_GET_NTFS_VOLUME_DATA support needed)

http://bugs.winehq.org/show_bug.cgi?id=29550

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #5 from Anastasius Focht  2012-01-16 01:15:18 CST ---
*** Bug 19476 has been marked as a duplicate of this bug. ***

[Bug 29550] PaintTool SAI installer complains about missing administrator rights (Wine defaults to NTFS for unknown fs type, FSCTL_GET_NTFS_VOLUME_DATA support needed)

http://bugs.winehq.org/show_bug.cgi?id=29550

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
      Fixed by SHA1|                            |6e0d43811b5e407a77fde3a64ea
                   |                            |d5f3700ea68a9
             Status|NEW                         |RESOLVED
          Component|-unknown                    |kernel32
         Resolution|---                         |FIXED
            Summary|Paint Tool Sai installer    |PaintTool SAI installer
                   |complains about missing     |complains about missing
                   |administrator rights (Wine  |administrator rights (Wine
                   |defaults to NTFS for        |defaults to NTFS for
                   |unknown fs type,            |unknown fs type,
                   |FSCTL_GET_NTFS_VOLUME_DATA  |FSCTL_GET_NTFS_VOLUME_DATA
                   |support needed)             |support needed)

--- Comment #6 from Anastasius Focht  ---
Hello folks,

revisiting because some guy in #winehq encountered this issue, reminding me
immediately of this bug.

He used an outdated Wine version 1.4.1 where this bug was still present.

As I stated in bug 33576 (http://bugs.winehq.org/show_bug.cgi?id=33576#c4) the
installer hits a different code path due to addition of FILE_PERSISTENT_ACLS
flag for NTFS volumes (commit 6e0d43811b5e407a77fde3a64ead5f3700ea68a9).

That commit introduced a regression though (bug 33576), letting the app fail on
startup.

Resolving 'fixed' (you need at least Wine 1.5.30)

Also refining summary to get better search/hit probability.

"Paint Tool Sai" -> "PaintTool SAI"

Regards

[Bug 29550] PaintTool SAI installer complains about missing administrator rights (Wine defaults to NTFS for unknown fs type, FSCTL_GET_NTFS_VOLUME_DATA support needed)

https://bugs.winehq.org/show_bug.cgi?id=29550

Alexandre Julliard  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #7 from Alexandre Julliard  ---
Closing bugs fixed in 1.7.9.