[Bug 31227] New: Word 2010 Crashes a few seconds after startup

http://bugs.winehq.org/show_bug.cgi?id=31227

Bug #: 31227
           Summary: Word 2010 Crashes a few seconds after startup
           Product: Wine
           Version: 1.5.8
          Platform: x86
        OS/Version: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
        AssignedTo: [e-mail]
        ReportedBy: [e-mail]
    Classification: Unclassified

Created attachment 41017
  --> http://bugs.winehq.org/attachment.cgi?id=41017
Wine Backtrace

Word 2010 Trial edition Crashes after a few seconds of operation. Wine profile
is windows xp, using msxml6 (native) and riched20 (native) dlls according to
the app db install procedure.

[Bug 31227] Word 2010 Crashes a few seconds after startup

http://bugs.winehq.org/show_bug.cgi?id=31227

--- Comment #1 from Rosanne DiMesio  2012-07-16 16:20:07 CDT ---
Doesn't crash here. What distro are you using?

[Bug 31227] Word 2010 Crashes a few seconds after startup

http://bugs.winehq.org/show_bug.cgi?id=31227

Rosanne DiMesio  changed:

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--- Comment #2 from Rosanne DiMesio  2012-07-19 07:40:41 CDT ---
*** Bug 31249 has been marked as a duplicate of this bug. ***

[Bug 31227] Word 2010 Crashes a few seconds after startup

http://bugs.winehq.org/show_bug.cgi?id=31227

Naveen  changed:

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--- Comment #3 from Naveen  2013-09-06 06:51:25 CDT ---
I am also experiencing a similar problem. After installing the office through
the wine I am not able to run the same. It dumps and the dump file is shown
below attached.

I am using the Wine profile as Windows 7 using msxml6 (builtin +native) and
riched20 (builtin+native),gdiplus(builtin+native) dlls.

[Bug 31227] Word 2010 Crashes a few seconds after startup

http://bugs.winehq.org/show_bug.cgi?id=31227

--- Comment #4 from Naveen  2013-09-06 06:52:39 CDT ---
Created attachment 45881
  --> http://bugs.winehq.org/attachment.cgi?id=45881
backtrace file generated when the word tries to start and crashes

[Bug 31227] Word 2010 Crashes a few seconds after startup

http://bugs.winehq.org/show_bug.cgi?id=31227

--- Comment #5 from Nikolay Sivov  2013-09-06 06:55:10 CDT ---
(In reply to comment #3)
> I am also experiencing a similar problem. After installing the office through
> the wine I am not able to run the same. It dumps and the dump file is shown
> below attached.
>
> I am using the Wine profile as Windows 7 using msxml6 (builtin +native) and
> riched20 (builtin+native),gdiplus(builtin+native) dlls.

Any particular reason to set version to win7? Also why do you need native
msxml6?

(In reply to comment #4)
> Created attachment 45881 [details]
> backtrace file generated when the word tries to start and crashes

Please attach complete terminal output, not just backtrace.

[Bug 31227] Word 2010 Crashes a few seconds after startup

http://bugs.winehq.org/show_bug.cgi?id=31227

--- Comment #6 from Nikolay Sivov  2013-09-06 07:17:21 CDT ---
*** Bug 34462 has been marked as a duplicate of this bug. ***

[Bug 31227] Word 2010 Crashes a few seconds after startup

http://bugs.winehq.org/show_bug.cgi?id=31227

Lectrode  changed:

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--- Comment #7 from Lectrode  ---
If anyone is having this issue in the latest wine (1.7.17) like I was, it seems
to be caused by Word failing to check for updates online. Word can be started
without crashing as long as you are offline.

To prevent crashing without needing to disconnect every time, I did the
following:
-Disconnect PRIOR TO FIRST TIME RUNNING WORD
-Run Word
-When the "Welcome to Microsoft Office 2010" dialogue appears, select "Don't
make changes"
-Close Word
-You should now be able to reconnect to the internet and start Word without it
crashing

If you have already run Word and it has crashed, you will need to do the
following (untested, but should work):
-Disconnect from the Internet
-Run Word
-Click File > Options > Trust Center > Trust Center Settings > Privacy Options
-Deselect "Connect to Office.com for updated content when I'm connected to the
Internet."
-Deselect "Download a file periodically that helps determine system problems"
-Deselect "Sign up for the Customer Experience Improvement Program"
-Click Ok, Ok, then close Word
-You should now be able to reconnect to the internet and start Word without it
crashing

[Bug 31227] Word 2010 Crashes a few seconds after startup

https://bugs.winehq.org/show_bug.cgi?id=31227

[e-mail] changed:

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--- Comment #8 from [e-mail] ---
We need backtrace so we could see what goes wrong. That needs to be done with
up to date wine.