[Bug 44314] New: FrameMaker 8: Installer aborts with the error " The wizard was interrupted..."

https://bugs.winehq.org/show_bug.cgi?id=44314

Bug ID: 44314
           Summary: FrameMaker 8: Installer aborts with the error "The
                    wizard was interrupted..."
           Product: Wine
           Version: 3.0-rc5
          Hardware: x86
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

The installer of FrameMaker 8 aborts with the message "The wizard was
interrupted before Adobe FrameMaker v8 could be completely installed.

Wine is self-compiled in an Ubuntu 16.04 environment.

Please let me know whether the install log with +msi is helpful, it is rather
large.

[Bug 44314] FrameMaker 8: Installer aborts with the error " The wizard was interrupted..."

https://bugs.winehq.org/show_bug.cgi?id=44314

--- Comment #1 from Ulrich Gemkow  ---
Created attachment 60160
  --> https://bugs.winehq.org/attachment.cgi?id=60160
Install log

Console output without setting WINEDEBUG

[Bug 44314] FrameMaker 8: Installer aborts with the error " The wizard was interrupted..."

https://bugs.winehq.org/show_bug.cgi?id=44314

Fabian Maurer  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]
           Keywords|                            |Installer

--- Comment #2 from Fabian Maurer  ---
I'm not sure, but a +msi log can't harm either. Can't you zip and attach it?
This should make it a lot smaller.

Also, is there a free trial?

[Bug 44314] FrameMaker 8: Installer aborts with the error " The wizard was interrupted..."

https://bugs.winehq.org/show_bug.cgi?id=44314

--- Comment #3 from Ulrich Gemkow  ---
Created attachment 60163
  --> https://bugs.winehq.org/attachment.cgi?id=60163
Install log with WINEDEBUG=+msi

Thanks for looking! Attached is the installer log with +msi. I aborted the
installer after it showed the error message - after this the installer deletes
the partly installed application.

[Bug 44314] FrameMaker 8: Installer aborts with the error " The wizard was interrupted..."

https://bugs.winehq.org/show_bug.cgi?id=44314

--- Comment #4 from Ulrich Gemkow  ---
Sorry, regarding your second question: No, unfortunately there is no demo
version available - it was in the past but I cannot find it anymore on Adobe
website. But I can test whatever is required.

[Bug 44314] FrameMaker 8: Installer aborts with the error " The wizard was interrupted..."

https://bugs.winehq.org/show_bug.cgi?id=44314

Louis Lenders  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #5 from Louis Lenders  ---
(In reply to Ulrich Gemkow from comment #4)
> Sorry, regarding your second question: No, unfortunately there is no demo
> version available - it was in the past but I cannot find it anymore on Adobe
> website. But I can test whatever is required.

Hi, actually there is a trial I found here:

https://supportdownloads.adobe.com/detail.jsp?ftpID=4549

I do not know if it really shows the same behaviour as the installer you
tested; I`ll just post some info here, but maybe the trial needs a separate
bugreport.

1. The trial does not properly extract files. Only Data1.cab is extracted, and
then the installer/extractor just vanishes

2. I manually did 7z x AdobeFrameMaker80_extract.exe , and that extracts all
setup files properly apparently

3. Running setup.exe fails, the installer reports something went wrong. From a
log  it showed CreateProcess(`` msiexec /i Adobe\ FrameMaker\ 8.msi
TRANSFORMS="1033.MST" SETUPEXEDIR="Z:\tmp"``) failed, i think that is the
culprit (a guess)

I was able to install it using staging and running like

/opt/wine-staging/bin/wine  msiexec /i Adobe\ FrameMaker\ 8.msi
TRANSFORMS="1033.MST" SETUPEXEDIR="Z:\tmp"
BTW Did the same for a second msi-file that was extracted ORIG_Adobe FrameMaker
8.msi; I don`t know why there are two msi files....

sha1sum AdobeFrameMaker80_extract.exe 
a8d5f05a5bf8270436b9b10d50f7909584c8fe79  AdobeFrameMaker80_extract.exe

[Bug 44314] FrameMaker 8: Installer aborts with the error " The wizard was interrupted..."

https://bugs.winehq.org/show_bug.cgi?id=44314

tokktokk  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

[Bug 44314] FrameMaker 8: Installer aborts with the error " The wizard was interrupted..."

https://bugs.winehq.org/show_bug.cgi?id=44314

--- Comment #6 from Louis Lenders  ---
Well, actually forget about the previous comment 5,

In a fresh WINEPREFIX the trial installs just fine using current git
(wine-3.8). 
I must have done something wrong/messed up things I guess.

[Bug 44314] FrameMaker 8: Installer aborts with the error " The wizard was interrupted..."

https://bugs.winehq.org/show_bug.cgi?id=44314

Ulrich Gemkow  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
            Version|3.0-rc5                     |3.8

--- Comment #7 from Ulrich Gemkow  ---
(In reply to Louis Lenders from comment #6)
> Well, actually forget about the previous comment 5,
>
> In a fresh WINEPREFIX the trial installs just fine using current git
> (wine-3.8). 
> I must have done something wrong/messed up things I guess.

Thanks for finding the download link and looking into this!

This download is the full version when a valid serial number is entered.

For this downloadable version the installer completes and Framemaker 8 installs
fine.

But the CD with the retail version (which I cannot share due to the copyright)
gives the same errors as shown in the appended log files and no files are
installed.

So I am unsure what the correct status of this error is. Should it be closed?

Thanks again and best regards.

[Bug 44314] FrameMaker 8: Installer aborts with the error " The wizard was interrupted..."

https://bugs.winehq.org/show_bug.cgi?id=44314

Ulrich Gemkow  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
         Resolution|---                         |FIXED
             Status|UNCONFIRMED                 |RESOLVED

--- Comment #8 from Ulrich Gemkow  ---
Fixed current wine 3.8 for the downloadable installer (see link in comment #5).
The remaining problem with the retail CD version may be something different.

[Bug 44314] Adobe FrameMaker 8: Installer aborts with the error " The wizard was interrupted..."

https://bugs.winehq.org/show_bug.cgi?id=44314

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
            Summary|FrameMaker 8: Installer     |Adobe FrameMaker 8:
                   |aborts with the error "The  |Installer aborts with the
                   |wizard was interrupted..."  |error "The wizard was
                   |                            |interrupted..."
         Resolution|FIXED                       |---
     Ever confirmed|0                           |1
                 CC|                            |[e-mail]
             Status|RESOLVED                    |REOPENED

--- Comment #9 from Anastasius Focht  ---
Hello folks,

what is this ...

You reported a problem with retail CD version and a self-built Wine 3.8
Now you are closing the ticket with "trial works", disregarding the problem
with retail?
Nothing has been fixed. It's either:

* 'INVALID' -> your Wine build/prefix was broken (I've checked, it works with
my Wine 3.8 release), or the retail installer media was corrupted
* keep it open for retail if the problem still exists

There is another way to get download links:

https://helpx.adobe.com/framemaker/kb/framemaker-downloads.html

Use the links and substitute/guess for other versions.

http://trials2.adobe.com/Applications/FrameMaker/9/Framemaker9_WWEFGJ.exe

-> http://trials2.adobe.com/Applications/FrameMaker/8/Framemaker8_WWEFGJ.exe

--- snip ---
$ find .wine -iname adobepistd.otf
.wine/drive_c/Program Files/Common Files/Adobe/PDFL/8.0/Fonts/AdobePiStd.otf
.wine/drive_c/Program Files/Adobe/FrameMaker8/fminit/fonts/adobe/AdobePiStd.otf
--- snip ---

So again: Please retest using the retail CD version and make sure you didn't
get corrupted media or used incorrect mount options (UDF?).

Regards

[Bug 44314] Adobe FrameMaker 8: Installer aborts with the error " The wizard was interrupted..."

https://bugs.winehq.org/show_bug.cgi?id=44314

--- Comment #10 from Ulrich Gemkow  ---
I confirm that the installer of the retail CD aborts as described in the
original bug report. I checked that the media is not currupted and the mount is
done with the correct options.

[Bug 44314] Adobe FrameMaker 8: Installer aborts with the error " The wizard was interrupted..."

https://bugs.winehq.org/show_bug.cgi?id=44314

--- Comment #11 from Ulrich Gemkow  ---
I digged more into this, some observations (but no solution):

- I installed an old Windows XP SP3 and the installer from the retail cd aborts
with an error box complaining that the installer does require Windows XP SP2
(or newer Windows versions). It seems the programmer did not expect more SPs
for Windows XP :-)

- I unpacked the downloadable installer (comment #5). The Installer (setup.exe)
and the .msi-Files in this package (named "... with Windows XP SP3 fix") are
different from the corresponding files on the retail cd

If someone gives a hint (maybe based on the attached logs) how to procede, I
will try to do so. Thanks!

[Bug 44314] Adobe FrameMaker 8: Installer aborts with the error "The wizard was interrupted..."

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=44314

Ulrich Gemkow  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|REOPENED                    |RESOLVED
         Resolution|---                         |FIXED

--- Comment #12 from Ulrich Gemkow  ---
I tried again and with current git the problem does no longer happen.

[Bug 44314] Adobe FrameMaker 8: Installer aborts with the error "The wizard was interrupted..."

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=44314

Alexandre Julliard  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #13 from Alexandre Julliard  ---
Closing bugs fixed in 7.18.