[Bug 50589] New: Foxit PhantomPDF Business v10.0 installer fails, reports 'Printer installation failed, please check the print service.'
https://bugs.winehq.org/show_bug.cgi?id=50589
Bug ID: 50589 Summary: Foxit PhantomPDF Business v10.0 installer fails, reports 'Printer installation failed, please check the print service.' Product: Wine Version: 6.1 Hardware: x86-64 OS: Linux Status: NEW Severity: normal Priority: P2 Component: spooler Assignee: wine-bugs@winehq.org Reporter: focht@gmx.net Distribution: ---
Hello folks,
as it says.
Stable download link via Internet Archive:
https://web.archive.org/web/20210129125039/https://cdn09.foxitsoftware.com/p...
Relevant part of trace log (failing custom action):
--- snip --- $ WINEDEBUG=+seh,+relay,+loaddll,+msi,+winspool,+spooler,+localspl wine ./FoxitPhantomPDF100_L10N_Setup_Website.exe >>log.txt 2>&1 ... 0114:trace:msi:ACTION_CustomAction Handling custom action L"InstallPDFPrinter.0D75A8F9_7D69_45B2_8FCA_D8FCA48808A3" (c01 L"FX_CUSTOM.0D75A8F9_7D69_45B2_8FCA_D8FCA48808A3" L"InstallPDFPrinter") ... 0114:trace:msi:HANDLE_CustomType1 Calling function L"InstallPDFPrinter" from L"C:\users\focht\Temp\msicd4a.tmp" ... 0224:Call KERNEL32.LoadLibraryW(0019f628 L"C:\users\focht\Temp\msicd4a.tmp") ret=100210f6 .... 0224:trace:loaddll:build_module Loaded L"C:\windows\syswow64\WINSPOOL.DRV" at 7D240000: builtin 0224:trace:loaddll:build_module Loaded L"C:\users\focht\Temp\msicd4a.tmp" at 01600000: native 0224:Call PE DLL (proc=7D265310,module=7D240000 L"WINSPOOL.DRV",reason=PROCESS_ATTACH,res=00000000) ... 0224:trace:winspool:load_cups 0x7d101260: libcups.so.2 loaded ... 0224:trace:winspool:WINSPOOL_LoadSystemPrinters Init already done ... 0224:Call PE DLL (proc=0161AB32,module=01600000 L"msicd4a.tmp",reason=PROCESS_ATTACH,res=00000000) ... 0224:Ret KERNEL32.LoadLibraryW() retval=01600000 ret=100210f6 0224:Call KERNEL32.GetProcAddress(01600000,0019ce80 "InstallPDFPrinter") ret=1002110a 0224:Ret KERNEL32.GetProcAddress() retval=016147a0 ret=1002110a ... 0224:Call KERNEL32.CreateFileW(01641310 L"C:\users\focht\Temp\foxit_setup_ca.log",40000000,00000003,015ee880,00000002,00000080,00000000) ret=016292dd 0224:Ret KERNEL32.CreateFileW() retval=0000044c ret=016292dd ... 0224:Call winspool.drv.GetPrinterDriverDirectoryW(00000000,00000000,00000001,015ee81c,00000208,015ee610) ret=0160188d 0224:trace:winspool:GetPrinterDriverDirectoryW ((null), (null), 1, 0x15ee81c, 520, 0x15ee610) 0224:Call KERNEL32.LoadLibraryA(7d269442 "localspl.dll") ret=7d2651fc ... 0224:trace:loaddll:build_module Loaded L"C:\windows\syswow64\spoolss.dll" at 01770000: builtin 0224:trace:loaddll:build_module Loaded L"C:\windows\syswow64\localspl.dll" at 01750000: builtin 0224:Call PE DLL (proc=017741A0,module=01770000 L"spoolss.dll",reason=PROCESS_ATTACH,res=00000000) ... 0224:Call localspl.InitializePrintProvidor(7d27a5e0,00000158,00000000) ret=7d26523b 0224:trace:localspl:InitializePrintProvidor (7D27A5E0, 344, (null)) ... 0224:Ret localspl.InitializePrintProvidor() retval=00000001 ret=7d26523b 0224:trace:winspool:load_backend backend: 0x7d27a5e0 (0x1750000) 0224:trace:localspl:fpGetPrinterDriverDirectory ((null), (null), 1, 015EE81C, 520, 015EE610) 0224:trace:localspl:validate_envW ((null)) ... 0224:trace:localspl:validate_envW => using 0175AFB8: L"Windows NT x86" ... 0224:trace:localspl:fpGetPrinterDriverDirectory => L"C:\windows\system32\spool\drivers\w32x86" 0224:Ret winspool.drv.GetPrinterDriverDirectoryW() retval=00000001 ret=0160188d ... 0224:Call KERNEL32.IsWow64Process(ffffffff,015ee2fc) ret=01602d96 0224:Ret KERNEL32.IsWow64Process() retval=00000001 ret=01602d96 ... 0224:Call winspool.drv.GetPrinterDriverDirectoryW(00000000,00000000,00000001,015eee24,00000208,015ee318) ret=016123e8 0224:trace:winspool:GetPrinterDriverDirectoryW ((null), (null), 1, 0x15eee24, 520, 0x15ee318) 0224:trace:localspl:fpGetPrinterDriverDirectory ((null), (null), 1, 015EEE24, 520, 015EE318) 0224:trace:localspl:validate_envW ((null)) ... 0224:trace:localspl:fpGetPrinterDriverDirectory => L"C:\windows\system32\spool\drivers\w32x86" 0224:Ret winspool.drv.GetPrinterDriverDirectoryW() retval=00000001 ret=016123e8 ... 0224:Call KERNEL32.CopyFileW(01641718 L"C:\Program Files (x86)\Foxit Software\Foxit PhantomPDF\plugins\spool\spoolpnt\fpmvpr_pnt.txt",015ee80c L"C:\windows\system32\spool\drivers\w32x86\fpmvpr_pnt.txt",00000000) ret=01612726 0224:Ret KERNEL32.CopyFileW() retval=00000001 ret=01612726 ... 0224:Call KERNEL32.CopyFileW(016418d8 L"C:\Program Files (x86)\Foxit Software\Foxit PhantomPDF\plugins\spool\fpmvpr_ui_x64.dll",015eec1c L"C:\windows\system32\spool\drivers\w32x86\fpmvpr_ui.dll",00000000) ret=01612a11 0224:Ret KERNEL32.CopyFileW() retval=00000001 ret=01612a11 ... 0224:Call KERNEL32.CopyFileW(016419b8 L"C:\Program Files (x86)\Foxit Software\Foxit PhantomPDF\plugins\spool\fpmvpr_drv_x64.dll",015eea14 L"C:\windows\system32\spool\drivers\w32x86\fpmvpr_drv.dll",00000000) ret=01612c6c 0224:Ret KERNEL32.CopyFileW() retval=00000001 ret=01612c6c ... 0224:Call advapi32.OpenSCManagerW(00000000,00000000,000f003f) ret=01602a01 ... 0224:Ret advapi32.OpenSCManagerW() retval=0018df20 ret=01602a01 0224:Call KERNEL32.GetLastError() ret=01602a0b 0224:Ret KERNEL32.GetLastError() retval=00000000 ret=01602a0b 0224:Call advapi32.OpenServiceW(0018df20,0162e744 L"Spooler",000f01ff) ret=01602a44 ... 0224:Ret advapi32.OpenServiceW() retval=0018df50 ret=01602a44 0224:Call KERNEL32.GetLastError() ret=01602a48 0224:Ret KERNEL32.GetLastError() retval=00000000 ret=01602a48 0224:Call advapi32.StartServiceW(0018df50,00000000,00000000) ret=01602a7b ... 0224:Ret advapi32.StartServiceW() retval=00000001 ret=01602a7b 0224:Call advapi32.QueryServiceStatus(0018df50,015ef020) ret=01602a88 ... 0224:Call KERNEL32.LoadLibraryW(0162e700 L"winspool.drv") ret=01611843 ... 0224:Ret KERNEL32.LoadLibraryW() retval=7d240000 ret=01611843 0224:Call KERNEL32.GetProcAddress(7d240000,0162efa8 "XcvDataW") ret=016118a0 0224:Ret KERNEL32.GetProcAddress() retval=7d24f834 ret=016118a0 0224:Call winspool.drv.OpenPrinterW(0162e4cc L", XcvMonitor Local Port",015eec20,015eec10) ret=0161192b ... 0224:trace:winspool:OpenPrinterW (L", XcvMonitor Local Port", 0x15eec20, 0x15eec10) ... 0224:trace:localspl:fpOpenPrinter (L", XcvMonitor Local Port", 00171BE0, 015EEC10) ... 0224:Call ucrtbase.wcsncmp(0162e4cc L", XcvMonitor Local Port",0175a974 L",XcvMonitor ",0000000c) ret=017533fd 0224:Ret ucrtbase.wcsncmp() retval=ffffffc8 ret=017533fd 0224:Call ucrtbase.wcsncmp(0162e4cc L", XcvMonitor Local Port",0175a9a0 L",XcvPort ",00000009) ret=01753416 0224:Ret ucrtbase.wcsncmp() retval=ffffffc8 ret=01753416 0224:Call advapi32.RegCreateKeyW(80000002,0175a9c2 L"System\CurrentControlSet\Control\Print\Printers",015eeaf4) ret=01753447 ... 0224:Ret advapi32.RegCreateKeyW() retval=00000000 ret=01753447 0224:Call advapi32.RegOpenKeyW(00000450,0162e4cc L", XcvMonitor Local Port",015eeaf8) ret=017536d9 ... 0224:Ret advapi32.RegOpenKeyW() retval=00000002 ret=017536d9 ... 0224:warn:localspl:printer_alloc_handle Printer not found in Registry: L", XcvMonitor Local Port" ... 0224:trace:localspl:printer_alloc_handle ==> 00000000 ... 0224:trace:winspool:OpenPrinterW returning 0 with 1801 and (nil) 0224:Ret winspool.drv.OpenPrinterW() retval=00000000 ret=0161192b ... 0224:Call KERNEL32.GetLastError() ret=0161195c 0224:Ret KERNEL32.GetLastError() retval=00000709 ret=0161195c ... 0100:Call user32.MessageBoxW(0001005e,02a21b10 L"Printer installation failed, please check the print service.",02249a38 L"Foxit PhantomPDF",00000000) ret=01832dbc ... --- snip ---
The custom action 'InstallPDFPrinter' creates a log file on its own:
'foxit_setup_ca.log':
--- snip --- Fri Jan 29 23:50:02 2021 [InstallPDFPrinter] InstallPDFPrinter started. <441> Fri Jan 29 23:50:02 2021 [IsPrintFileThere] C:\Program Files (x86)\Foxit Software\Foxit PhantomPDF\plugins\spool\fpmvpr_drv_x64.dll <269> Fri Jan 29 23:50:02 2021 [IsPrintFileThere] C:\Program Files (x86)\Foxit Software\Foxit PhantomPDF\plugins\spool\fpmvpr_ui_x64.dll <270> Fri Jan 29 23:50:02 2021 [IsPrintFileThere] fpmvpr exit <273> Fri Jan 29 23:50:02 2021 [InstallPDFPrinter] The old files has been removed. <467> Fri Jan 29 23:50:02 2021 [InstallFile] Start install printer files. <1738> Fri Jan 29 23:50:02 2021 [InstallFile] Machine is 64bit. <1743> Fri Jan 29 23:50:02 2021 [InstallFile] Printer driver's directory is C:\windows\system32\spool\drivers\w32x86. <1767> Fri Jan 29 23:50:02 2021 [InstallFile] C:\Program Files (x86)\Foxit Software\Foxit PhantomPDF\plugins\spool\spoolpnt\fpmvpr_pnt.txt exists. <1794> Fri Jan 29 23:50:02 2021 [InstallFile] C:\Program Files (x86)\Foxit Software\Foxit PhantomPDF\plugins\spool\fpmvpr_ui_x64.dll exists. <1818> Fri Jan 29 23:50:02 2021 [InstallFile] C:\Program Files (x86)\Foxit Software\Foxit PhantomPDF\plugins\spool\fpmvpr_drv_x64.dll exists. <1838> Fri Jan 29 23:50:02 2021 [InstallPDFPrinter] New files copied. <470> Fri Jan 29 23:50:02 2021 [InstallPDFPrinter] GetInstallPrinterParam finished. strPortName:FOXIT_PDF: strDriverName:Foxit PhantomPDF Printer Driver strPrinterName:Foxit PhantomPDF Printer <473> Fri Jan 29 23:50:02 2021 [FAddPrinterPort] FAddPrinterPort started. <1494> Fri Jan 29 23:50:02 2021 [FAddPrinterPort] OpenPrinter failed. GetLastError:1801 <1530> Fri Jan 29 23:50:02 2021 [InstallPDFPrinter] FAddPrinterPort failed. <479> --- snip ---
I had to look twice at the log to spot the problem. There is an additional space character:
App installer: ', XcvMonitor Local Port' Wine: ',XcvMonitor Local Port'
Wine source:
https://source.winehq.org/git/wine.git/blob/47ac628b4a4e476c1b044765c95d5be2...
--- snip --- 1254 /****************************************************************** 1255 * printer_alloc_handle 1256 * alloc a printer handle and remember the data pointer in the printer handle table 1257 * 1258 */ 1259 static HANDLE printer_alloc_handle(LPCWSTR name, LPPRINTER_DEFAULTSW pDefault) 1260 { 1261 WCHAR servername[MAX_COMPUTERNAME_LENGTH + 1]; 1262 printer_t *printer = NULL; 1263 LPCWSTR printername; 1264 HKEY hkeyPrinters; 1265 HKEY hkeyPrinter; 1266 DWORD len; 1267 1268 if (copy_servername_from_name(name, servername)) { 1269 FIXME("server %s not supported\n", debugstr_w(servername)); 1270 SetLastError(ERROR_INVALID_PRINTER_NAME); 1271 return NULL; 1272 } 1273 1274 printername = get_basename_from_name(name); 1275 if (name != printername) TRACE("converted %s to %s\n", debugstr_w(name), debugstr_w(printername)); 1276 1277 /* an empty printername is invalid */ 1278 if (printername && (!printername[0])) { 1279 SetLastError(ERROR_INVALID_PARAMETER); 1280 return NULL; 1281 } 1282 1283 printer = heap_alloc_zero(sizeof(printer_t)); 1284 if (!printer) goto end; 1285 1286 /* clone the base name. This is NULL for the printserver */ 1287 printer->printername = strdupW(printername); 1288 1289 /* clone the full name */ 1290 printer->name = strdupW(name); 1291 if (name && (!printer->name)) { 1292 printer_free(printer); 1293 printer = NULL; 1294 } 1295 if (printername) { 1296 len = ARRAY_SIZE(L",XcvMonitor ") - 1; 1297 if (wcsncmp(printername, L",XcvMonitor ", len) == 0) { 1298 /* OpenPrinter(",XcvMonitor ", ...) detected */ 1299 TRACE(",XcvMonitor: %s\n", debugstr_w(&printername[len])); 1300 printer->pm = monitor_load(&printername[len], NULL); 1301 if (printer->pm == NULL) { 1302 printer_free(printer); 1303 SetLastError(ERROR_UNKNOWN_PORT); 1304 printer = NULL; 1305 goto end; 1306 } 1307 } 1308 else 1309 { 1310 len = ARRAY_SIZE(L",XcvPort ") - 1; 1311 if (wcsncmp( printername, L",XcvPort ", len) == 0) { 1312 /* OpenPrinter(",XcvPort ", ...) detected */ 1313 TRACE(",XcvPort: %s\n", debugstr_w(&printername[len])); 1314 printer->pm = monitor_load_by_port(&printername[len]); 1315 if (printer->pm == NULL) { 1316 printer_free(printer); 1317 SetLastError(ERROR_UNKNOWN_PORT); 1318 printer = NULL; 1319 goto end; 1320 } 1321 } 1322 } ... --- snip ---
Line 1297 obviously can't work and needs to be relaxed. Although not a problem here, I suspect other hard-coded comparisions need to be relaxed as well: line 1311.
When you fix it, make sure the name offset passed to 'monitor_load' and 'monitor_load_by_port' is still correct because it's used to match registry sub-keys ('Local Port' etc.).
With that part fixed, the installer completes successfully.
Documentation tidbits:
https://stackoverflow.com/questions/1325485/how-to-create-a-new-port-and-ass...
http://unixwiz.net/temptips/windows-printsystem.html
$ sha1sum FoxitPhantomPDF100_L10N_Setup_Website.exe 7c22cfb60e8e23d6106ced96e3979c5e053fd60a FoxitPhantomPDF100_L10N_Setup_Website.exe
$ du -sh FoxitPhantomPDF100_L10N_Setup_Website.exe 670M FoxitPhantomPDF100_L10N_Setup_Website.exe
$ wine --version wine-6.1
Regards
https://bugs.winehq.org/show_bug.cgi?id=50589
Anastasius Focht focht@gmx.net changed:
What |Removed |Added ---------------------------------------------------------------------------- URL| |https://web.archive.org/web | |/20210129125039/https://cdn | |09.foxitsoftware.com/produc | |t/phantomPDF/desktop/win/10 | |.0/3944C0ADCC878224B13B138F | |985EC3D7/FoxitPhantomPDF100 | |_L10N_Setup_Website.exe Keywords| |download, Installer
-
WineHQ Bugzilla