https://bugs.winehq.org/show_bug.cgi?id=47465
Bug ID: 47465 Summary: Issues with KnoxManageRemoteSupportClient.exe Product: Wine-staging Version: 4.11 Hardware: x86 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs@winehq.org Reporter: ToddAndMargo@zoho.com CC: leslie_alistair@hotmail.com, z.figura12@gmail.com Distribution: ---
Created attachment 64839 --> https://bugs.winehq.org/attachment.cgi?id=64839 blur ball
Dear Wine Staging,
Samsung’s Knox Manage Remote Support Client is very similar to Go To Assist Customer for Android and Windows. It allows your to do remote support on an Android machine from a Windows machine.
Samsung Knox support has given you permission to use their software to troubleshoot Wine Staging: https://partnerhub.samsung.com/s/case/5000K00001oezH7QAI/permission-to-share...
“Our backend team expressed no qualms over this app being made available to your support contacts at the WINE project. They do not have permission to modify the app but they can utilize the .exe to test it in their environment. They can and are expected to modify their environment to fascilitate the execution of this application. If you require additional support with this ticket, please give our office a call (1-855-567-5669) and request me by name.
Best Regards, Jimmy B.”
Two problems with KnoxManageRemoteSupportClient.exe (the consultant side) running under Wine Staging.
1) KnoxManageRemoteSupportClient.exe installs perfect the first time. Under Windows 7, the second install does an uninstall. You have to a third install to get the software back on. Under Wine Staging, the second install runs to a point and dies. Nothing gets accomplished. If you use Wine’s Uninstaller, the install again works fine. Would you please fix the second install problem?
The following forum post contains a lot of troubleshooting information this issue: https://forum.winehq.org/viewtopic.php?f=2&t=32584&p=123288
2) once it is up and working, the stinker is blurry! And it is not the fonts or font size that is the issue. I will post a screen shot.
The following forum post contains a lot of troubleshooting information this issue: https://forum.winehq.org/viewtopic.php?f=8&t=32554&p=123182 Would you please fix the blur?
I can send you my copy of KnoxManageRemoteSupportClient.exe and you can run it through Virus Total to make sure I am not pulling anything on you. It is 47 MB in size. Just tell me how you want it delivered.
Or you can create an account at samsungknox.com then sign up for the Knox Manage free trial. It is a pain to figure out where the download is, but I can guide you through it, if that is the route you want to take.
Many thanks, -T
https://bugs.winehq.org/show_bug.cgi?id=47465
--- Comment #1 from Zebediah Figura z.figura12@gmail.com --- I'll see if I can find time to look at this, if you can mail me the file privately.
https://bugs.winehq.org/show_bug.cgi?id=47465
--- Comment #2 from Todd Chester ToddAndMargo@zoho.com --- (In reply to Zebediah Figura from comment #1)
I'll see if I can find time to look at this, if you can mail me the file privately.
You should have received an eMail allowing you to access to the Knox folder on my Drop Box account. Let me know if it does not show up.
https://bugs.winehq.org/show_bug.cgi?id=47465
--- Comment #3 from Zebediah Figura z.figura12@gmail.com --- Okay, I'm a little confused about what's wrong here. I ran the installer once in a clean prefix, using plain Wine, and the program seemed to install successfully, and launch to a window prompting me to log in. I then ran it again, it successfully detected that it was installed, and uninstalled itself. A third run installed the program anew. This seems to be the functionality I'd expect from a typical installer, although I didn't test on Windows. Is this not the behaviour you're observing?
I presume I need to get past the log-in window to observe the blur you're talking about, and I don't think I have the ability to register for an account, since they seem to be trying to prevent people from using any free mail provider for that purpose.
https://bugs.winehq.org/show_bug.cgi?id=47465
--- Comment #4 from Todd Chester ToddAndMargo@zoho.com --- (In reply to Zebediah Figura from comment #3)
Okay, I'm a little confused about what's wrong here. I ran the installer once in a clean prefix, using plain Wine, and the program seemed to install successfully, and launch to a window prompting me to log in. I then ran it again, it successfully detected that it was installed, and uninstalled itself. A third run installed the program anew. This seems to be the functionality I'd expect from a typical installer, although I didn't test on Windows. Is this not the behaviour you're observing?
Well now. Me too. The issue was fixed in between 4.11 and wine-common-4.12.1-1.fc30.noarch
Yippee!
I presume I need to get past the log-in window to observe the blur you're talking about,
You kind of have to see it. Can you tell anything from the screen shot I attached (Blur Ball)? I can definitively tell you it is not a font issue.
and I don't think I have the ability to register for an account, since they seem to be trying to prevent people from using any free mail provider for that purpose.
This is their "try it for free" link: https://www2.samsungknox.com/en/user/register/kpe
My zoho.com is a free account, so I am perplexed. If you send me the particulars of your rejection, I will open a bug ticket on it.
https://bugs.winehq.org/show_bug.cgi?id=47465
--- Comment #5 from Zebediah Figura z.figura12@gmail.com --- They demand, in bold, a "work email", and reject this Google account, so I assume they are intentionally trying to reject free accounts, probably to avoid letting people use their software for free by creating throwaways. (I checked zoho.com, but it demands a phone number, which won't work for me.)
https://bugs.winehq.org/show_bug.cgi?id=47465
--- Comment #6 from Todd Chester ToddAndMargo@zoho.com --- (In reply to Zebediah Figura from comment #5)
They demand, in bold, a "work email", and reject this Google account, so I assume they are intentionally trying to reject free accounts, probably to avoid letting people use their software for free by creating throwaways. (I checked zoho.com, but it demands a phone number, which won't work for me.)
800-555-1212 ?
https://bugs.winehq.org/show_bug.cgi?id=47465
--- Comment #7 from Zebediah Figura z.figura12@gmail.com --- (In reply to Todd Chester from comment #6)
(In reply to Zebediah Figura from comment #5)
They demand, in bold, a "work email", and reject this Google account, so I assume they are intentionally trying to reject free accounts, probably to avoid letting people use their software for free by creating throwaways. (I checked zoho.com, but it demands a phone number, which won't work for me.)
800-555-1212 ?
Sorry for the delay, but no, that provider does actually try to validate the number given.
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