[Bug 50990] New: Photoshop CC 2021 fails to start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50990

Bug ID: 50990
           Summary: Photoshop CC 2021 fails to start
           Product: Wine
           Version: 6.4
          Hardware: x86-64
                OS: Linux
            Status: UNCONFIRMED
          Severity: blocker
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

Created attachment 69823
  --> https://bugs.winehq.org/attachment.cgi?id=69823
error message popup

Trying to run Photoshop 2021 22.3 64 bit, under wine-6.4 (Staging), fails with 
a message popup appears (attached).

This is continuation of https://bugs.winehq.org/show_bug.cgi?id=50925, so
happens including the following patches/commits, but not as effect of them:

https://source.winehq.org/git/wine.git/commitdiff/c2c7946680b61bfccd4c4f5788...
and
https://source.winehq.org/git/wine.git/commitdiff/9d1ae850dfd73c60fbe2904c44...

The above patches are necessary in order to reach this point.

Logs attached.

[Bug 50990] Photoshop CC 2021 fails to start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50990

[e-mail] changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #1 from [e-mail] ---
Created attachment 69824
  --> https://bugs.winehq.org/attachment.cgi?id=69824
Debug log

Debug log created using +relay,+seh,+tid,+crypt,+bcrypt wine64-staging

[Bug 50990] Photoshop CC 2021 fails to start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50990

--- Comment #2 from [e-mail] ---
Created attachment 69825
  --> https://bugs.winehq.org/attachment.cgi?id=69825
Runtime log

[Bug 50990] Photoshop CC 2021 fails to start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50990

Austin English  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Severity|blocker                     |normal

[Bug 50990] Photoshop CC 2021 fails to start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50990

[e-mail] changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           See Also|                            |https://bugs.winehq.org/sho
                   |                            |w_bug.cgi?id=50925

[Bug 50990] Photoshop CC 2021 fails to start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50990

Dmitry Timoshkov  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |NEW
     Ever confirmed|0                           |1

--- Comment #3 from Dmitry Timoshkov  ---
According to the log the error you get is "Could not complete your request
because Photoshop was unable to parse the PostScript."

The following forum post suggests that this can happen with versions of
Photoshop up to 22.2 under Windows and Mac OS, and the solution is to reinstall
the Adobe Creative Cloud Desktop app, and run Photoshop from it, not directly:

https://community.adobe.com/t5/photoshop/could-not-complete-your-request-bec...

Does that help?

P.S.
Photoshop calls RaiseException() after getting error 2 (File not found) from
RegOpenKeyExW(HKEY_LOCAL_MACHINE, "SOFTWARE\Adobe\Vulcan\5.0") which leads
to the above error message.

[Bug 50990] Photoshop CC 2021 fails to start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50990

--- Comment #4 from Dmitry Timoshkov  ---
(In reply to Dmitry Timoshkov from comment #3)
> According to the log the error you get is "Could not complete your request
> because Photoshop was unable to parse the PostScript."
>
> The following forum post suggests that this can happen with versions of
> Photoshop up to 22.2 under Windows and Mac OS, and the solution is to
> reinstall the Adobe Creative Cloud Desktop app, and run Photoshop from it,
> not directly:
>
> https://community.adobe.com/t5/photoshop/could-not-complete-your-request-
> because-photoshop-was-unable-to-parse-the-postscript/td-p/9479775
>
> Does that help?
>
> P.S.
> Photoshop calls RaiseException() after getting error 2 (File not found) from
> RegOpenKeyExW(HKEY_LOCAL_MACHINE, "SOFTWARE\Adobe\Vulcan\5.0") which
> leads to the above error message.

And one more:
https://community.adobe.com/t5/photoshop/unable-to-open-photoshop-2020-photo...

[Bug 50990] Photoshop CC 2021 fails to start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50990

--- Comment #5 from [e-mail] ---
Thank you for investigating!

The long standing problem with Photoshop is being unable to install under Wine
as long as the installer does not work, so the only way is to copy a successful
installation under Windows. For instance, now it throws a message stating that
OS is not supported, despite I have set Wine to hide Wine version from the
applications.

The issue here
https://community.adobe.com/t5/photoshop/could-not-complete-your-request-bec...
refers to opening a postscript file, but this is not the case unless Photoshop
opens a postscript itself, for some reason, as part of the startup process -
that being transparent to me. I just try to start an empty instance of
Photoshop, not a file with Photoshop.

It is not clear the second issue.

Reading Wine forums I've found reference that msxml 3 is needed as native, but
that does not help either.

I wonder if Windows registry entries are needed, but I can't tell that yet.

What about trying to troubleshoot the installing process as a new bug?

[Bug 50990] Photoshop CC 2021 fails to start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50990

--- Comment #6 from Dmitry Timoshkov  ---
(In reply to msdobrescu from comment #5)
> Thank you for investigating!
>
> The long standing problem with Photoshop is being unable to install under
> Wine as long as the installer does not work, so the only way is to copy a
> successful installation under Windows. For instance, now it throws a message
> stating that OS is not supported, despite I have set Wine to hide Wine
> version from the applications.
>
> The issue here
> https://community.adobe.com/t5/photoshop/could-not-complete-your-request-
> because-photoshop-was-unable-to-parse-the-postscript/td-p/9479775 refers to
> opening a postscript file, but this is not the case unless Photoshop opens a
> postscript itself, for some reason, as part of the startup process - that
> being transparent to me. I just try to start an empty instance of Photoshop,
> not a file with Photoshop.
>
> It is not clear the second issue.

Both forum posts have user comments mentioning inability to run Photoshop.
> Reading Wine forums I've found reference that msxml 3 is needed as native,
> but that does not help either.
>
> I wonder if Windows registry entries are needed, but I can't tell that yet.

Does copying Windows installation to another Windows machine work?
Alternatively, try making a backup, uninstalling, copying Photoshop from the
backup, and then run it (all on the same Windows machine).
> What about trying to troubleshoot the installing process as a new bug?

Sure, but please search for existing reports first.

Also, it looks like Adobe doesn't allow downloading the installer without a
registration and providing credit card details. So, I'd personally refrain from
requesting a trial.

[Bug 50990] Photoshop CC 2021 fails to start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50990

--- Comment #7 from [e-mail] ---
I don't find that registry entry, "HKLM\Adobe\Vulcan\5.0" on the Windows
machine.

I have copied a legit installation from my Windows machine as I have a
subscription.

It is strange that Windows registry contains entries for Photoshop that specify
the installation path only. I must look for that Vulcan entry further.
Note, it is their custom library (it's not Vulkan).

[Bug 50990] Photoshop CC 2021 fails to start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50990

--- Comment #8 from [e-mail] ---
Is there a way to assess the crash cause?
Is it possible to have an unhandled return value due to incorrect/unexpected
return value or values from the Windows SDK perspective, like a NULL instead an
empty string or other?

What do we miss in the debug logs? Could that be a different component that
also returns the wrong value?

[Bug 50990] Photoshop CC 2021 fails to start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50990

--- Comment #9 from [e-mail] ---
Hi, it seems that fixme:crypt:CryptStringToBinaryW Unimplemented type 4 is
fixed in other version/branch.

Where can I get a patch for 6.4 to get this implementation?

[Bug 50990] Photoshop CC 2021 fails to start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50990

--- Comment #10 from Dmitry Timoshkov  ---
(In reply to msdobrescu from comment #8)
> Is there a way to assess the crash cause?
> Is it possible to have an unhandled return value due to incorrect/unexpected
> return value or values from the Windows SDK perspective, like a NULL instead
> an empty string or other?
>
> What do we miss in the debug logs? Could that be a different component that
> also returns the wrong value?

Potentially it might be anything. Someone needs to debug this, and remote
debugging is not an option.

[Bug 50990] Photoshop CC 2021 fails to start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50990

--- Comment #11 from [e-mail] ---
Hi, can it be implemented CRYPT_STRING_HEX in CryptStringToBinaryW?
So far CRYPT_STRING_HEX was implemented one way only, in CryptBinaryToStringW,
right?

I see in the simple log that it fails there:

crypt:CryptStringToBinaryW Unimplemented type 4

[Bug 50990] Photoshop CC 2021 fails to start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50990

--- Comment #12 from Gijs Vermeulen  ---
(In reply to msdobrescu from comment #11)
> Hi, can it be implemented CRYPT_STRING_HEX in CryptStringToBinaryW?
> So far CRYPT_STRING_HEX was implemented one way only, in
> CryptBinaryToStringW, right?
>
> I see in the simple log that it fails there:
>
> crypt:CryptStringToBinaryW Unimplemented type 4

You could try these patches:
https://www.winehq.org/pipermail/wine-devel/2020-March/163102.html
https://www.winehq.org/pipermail/wine-devel/2020-March/163103.html

[Bug 50990] Photoshop CC 2021 fails to start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50990

--- Comment #13 from [e-mail] ---
Thanks!

The build fails for missing strchrW definition:

base64.c:(.text+0x27d): undefined reference to `strchrW'

[Bug 50990] Photoshop CC 2021 fails to start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50990

--- Comment #14 from [e-mail] ---
What should be referred for strchrW?

It is defined in wine/unicode.h, but fails at build time if I add the reference
to /dlls/crypt32/base64.c.

Note, Gentoo builds wine with gcc, not mingw64.

[Bug 50990] Photoshop CC 2021 fails to start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50990

--- Comment #15 from [e-mail] ---
The build error is:

In file included from
/var/tmp/portage/app-emulation/wine-staging-6.4-r1/work/wine-6.4/dlls/crypt32/base64.c:27:
/var/tmp/portage/app-emulation/wine-staging-6.4-r1/work/wine-6.4/include/wine/unicode.h:32:2:
error: #error This file should not be used with msvcrt headers

Should unicode.h be changed similar to here:
https://doxygen.reactos.org/d6/d51/reactos_2wine_2unicode_8h_source.html?

[Bug 50990] Photoshop CC 2021 fails to start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50990

--- Comment #16 from Dmitry Timoshkov  ---
(In reply to msdobrescu from comment #14)
> What should be referred for strchrW?

You can replace it with wcschr().

[Bug 50990] Photoshop CC 2021 fails to start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50990

--- Comment #17 from [e-mail] ---
Created attachment 69847
  --> https://bugs.winehq.org/attachment.cgi?id=69847
Logs after CryptStringToBinaryW implementation

I have attached trhe logs after adding CryptStringToBinaryW patches.

They have changed, but can't tell which one of the two errors triggers the
crash handler.

log0 is the first run after the new Wine build.
log1 is for the next runs.

[Bug 50990] Photoshop CC 2021 fails to start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50990

--- Comment #18 from [e-mail] ---
Hello, I moved to Wine Staging 6.6.

[Bug 50990] Photoshop CC 2021 fails to start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50990

Jonathan  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]

--- Comment #19 from Jonathan  ---
any update of this_ i install prefix 64, and dotnet45, dotnet48, winecfg for
windows 10 and still appear same message

002c:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
0108:fixme:mshtml:get_listener_container unimplemented event L"dragstart"
0108:fixme:mshtml:OleInPlaceActiveObject_TranslateAccelerator Unsupported
message 0200

and no appear nothing, like fonts or html connection no works, thanks for any
advice

[Bug 50990] Photoshop CC 2021 fails to start

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=50990

Neko-san  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]