https://bugs.winehq.org/show_bug.cgi?id=48992
Bug ID: 48992 Summary: Plantronics Hub 3.16.1 : installation fails with error code 0x80070643 Product: Wine Version: 5.5 Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs@winehq.org Reporter: lced2-wine@yahoo.com Distribution: ---
Created attachment 66964 --> https://bugs.winehq.org/attachment.cgi?id=66964 Complete terminal output
Install ends up with error code 0x80070643, using Wine Staging.
Download PlantronicsHubInstaller.exe : https://www.plantronics.com/us/en/support/downloads-apps/hub-desktop
https://bugs.winehq.org/show_bug.cgi?id=48992
lced2-wine@yahoo.com changed:
What |Removed |Added ---------------------------------------------------------------------------- Distribution|--- |Other
https://bugs.winehq.org/show_bug.cgi?id=48992
Anastasius Focht focht@gmx.net changed:
What |Removed |Added ---------------------------------------------------------------------------- Keywords| |download, hardware, | |Installer Resolution|--- |DUPLICATE CC| |focht@gmx.net Summary|Plantronics Hub 3.16.1 : |Plantronics Hub 3.16.1 : |installation fails with |installation fails with |error code 0x80070643 |error code 0x80070643 | |(Bluetooth USB driver | |installation fails due to | |missing | |'setupapi.dll.DriverStoreFi | |ndDriverPackageW') Component|-unknown |setupapi URL| |https://web.archive.org/web | |/20200422091127/https://www | |.plantronics.com/content/da | |m/plantronics/software/Plan | |tronicsHubInstaller.exe Status|UNCONFIRMED |RESOLVED
--- Comment #1 from Anastasius Focht focht@gmx.net --- Hello folks,
confirming. It's a dupe of bug 45455
Not sure if you are aware that Wine is not an Operating System. The support/integration of low-level hardware kernel drivers is very limited - if at all. That includes Bluetooth USB devices as well. Always research vendors for Linux support before bying hardware that is supported on Windows/Mac only.
App log files (from main to sub-installer):
'Plantronics_Hub_Software_20200422112326.log':
--- snip --- ... [0034:0035][2020-04-22T11:23:30]i000: Caching bundle from: 'C:\users\focht\Temp{608FF383-261D-42E5-8DC6-444897E6A830}.be\PlantronicsHubBootstrapper.exe' to: 'C:\ProgramData\Package Cache{660520a5-ca2a-46e2-b3f2-583de8c3c97e}\PlantronicsHubBootstrapper.exe' [0034:0035][2020-04-22T11:23:30]i320: Registering bundle dependency provider: {660520a5-ca2a-46e2-b3f2-583de8c3c97e}, version: 3.16.52792.9293 [0034:0035][2020-04-22T11:23:30]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{660520a5-ca2a-46e2-b3f2-583de8c3c97e}, resume: Active, restart initiated: No, disable resume: No [0034:0038][2020-04-22T11:23:31]i305: Verified acquired payload: OldMHUUninstaller at path: C:\ProgramData\Package Cache.unverified\OldMHUUninstaller, moving to: C:\ProgramData\Package Cache\003BC3311FE6492C3B7F0EFD19AC3B5788682AFC\OldMHUUninstaller.exe. [0034:0038][2020-04-22T11:23:31]i305: Verified acquired payload: PLTHub_x64 at path: C:\ProgramData\Package Cache.unverified\PLTHub_x64, moving to: C:\ProgramData\Package Cache{84735F93-B686-473D-B42E-A665F3F3A430}v3.16.52792.9293\PlantronicsHubInstaller_x64.msi. [0034:0035][2020-04-22T11:23:31]i301: Applying execute package: OldMHUUninstaller, action: Install, path: C:\ProgramData\Package Cache\003BC3311FE6492C3B7F0EFD19AC3B5788682AFC\OldMHUUninstaller.exe, arguments: '"C:\ProgramData\Package Cache\003BC3311FE6492C3B7F0EFD19AC3B5788682AFC\OldMHUUninstaller.exe" /install /quiet' [002F:0030][2020-04-22T11:23:35]i319: Applied execute package: OldMHUUninstaller, result: 0x0, restart: None [0034:0035][2020-04-22T11:23:35]i323: Registering package dependency provider: {84735F93-B686-473D-B42E-A665F3F3A430}, version: 3.16.52792.9293, package: PLTHub_x64 [0034:0035][2020-04-22T11:23:35]i301: Applying execute package: PLTHub_x64, action: Install, path: C:\ProgramData\Package Cache{84735F93-B686-473D-B42E-A665F3F3A430}v3.16.52792.9293\PlantronicsHubInstaller_x64.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" SILENT_LAUNCH="0" ALLOW_METRICS="0" TENANT_ID="id" TENANT_TOKEN="token" SERVER_URL="url" CLIENT_MODE="mode" NETWORK_SHARE="share" INSTALLER_TYPE="bundle" HUB_INSTALL="hub" HIDEDESKTOPSHORTCUT="default" SYSTEMID="1" STARTUP="1"' [0034:0035][2020-04-22T11:24:01]e000: Error 0x80070643: Failed to install MSI package. [0034:0035][2020-04-22T11:24:01]e000: Error 0x80070643: Failed to execute MSI package. [002F:0030][2020-04-22T11:24:01]e000: Error 0x80070643: Failed to configure per-machine MSI package. [002F:0030][2020-04-22T11:24:01]i319: Applied execute package: PLTHub_x64, result: 0x80070643, restart: None [002F:0030][2020-04-22T11:24:01]e000: Error 0x80070643: Failed to execute MSI package. ... --- snip ---
'Plantronics_Hub_Software_20200422112326_001_PLTHub_x64.log':
--- snip --- ... Action 11:23:50: MsiInstallDrivers. Action start 11:23:50: MsiInstallDrivers. DIFXAPP: ENTER: InstallDriverPackages() DIFXAPP: INFO: 'CustomActionData' property 'DIFxApp Version' is '2.1'. DIFXAPP: INFO: 'CustomActionData' property 'UI Level' is '2'. DIFXAPP: INFO: 'CustomActionData' property 'componentId' is '{3986C860-168E-4050-894D-DEFBE1A86EA3}'. DIFXAPP: INFO: 'CustomActionData' property 'componentPath' is 'C:\Program Files\Common Files\Plantronics\CSR'. DIFXAPP: INFO: 'CustomActionData' property 'flags' is 0x2. DIFXAPP: INFO: 'CustomActionData' property 'installState' is '2'. DIFXAPP: INFO: 'CustomActionData' property 'ProductName' is 'Plantronics Hub Software'. DIFXAPP: INFO: 'CustomActionData' property 'ManufacturerName' is 'Plantronics, Inc.'. DIFXAPP: INFO: user SID of user performing the install is 'S-1-5-21-0-0-0-1000'. DIFXAPP: INFO: opening HKEY_USERS\S-1-5-21-0-0-0-1000\Software\Microsoft\Windows\CurrentVersion\DIFxApp\Components{3986C860-168E-4050-894D-DEFBE1A86EA3} (User's SID: 'S-1-5-21-0-0-0-1000') ... DIFXAPP: INFO: ENTER: DriverPackageInstallW DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x65B) DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files\Common Files\Plantronics\CSR\PLTCSRBCxUSB.inf' DIFXAPP: ERROR: InstallDriverPackages failed with error 0x65B DIFXAPP: RETURN: InstallDriverPackages() 1627 (0x65B) Action ended 11:23:50: MsiInstallDrivers. Return value 0. Action ended 11:23:50: InstallFinalize. Return value 0. Action ended 11:23:50: INSTALL. Return value 0. ... --- snip ---
Relevant part of trace log:
--- snip --- $ WINEDEBUG=+seh,+relay,+msi,+setupapi wine ./PlantronicsHubInstaller.exe
log.txt 2>&1
... 0035:trace:msi:ACTION_CustomAction Handling custom action L"MsiInstallDrivers" (c01 L"DIFxAppA.dll" L"InstallDriverPackages") ... 0035:trace:msi:HANDLE_CustomType1 Calling function L"InstallDriverPackages" from L"C:\users\focht\Temp\msi1ef9.tmp" ... 0035:trace:msi:wait_thread_handle waiting for L"MsiInstallDrivers" ... 0064:Call KERNEL32.LoadLibraryW(01c27fd0 L"C:\users\focht\Temp\msi1ef9.tmp") ret=180024a5c ... 0064:Ret KERNEL32.LoadLibraryW() retval=02430000 ret=180024a5c 0064:Call KERNEL32.GetProcAddress(02430000,01c339d0 "InstallDriverPackages") ret=180024a75 0064:Ret KERNEL32.GetProcAddress() retval=02445a74 ret=180024a75 0064:Call KERNEL32.GetEnvironmentVariableA(1800a07b4 "MsiBreak",0241fb50,00000104) ret=180024af6 ... 0064:Call msi.MsiRecordSetStringW(00000002,00000000,0241ed30 L"DIFXAPP: ENTER: InstallDriverPackages()") ret=02443855 ... 0064:Call setupapi.SetupOpenInfFileW(01c35f18 L"C:\Program Files\Common Files\Plantronics\CSR\PLTCSRBCxUSB.inf",00000000,00000002,0241f250) ret=0246545a ... 0064:trace:setupapi:SetupOpenInfFileW L"C:\Program Files\Common Files\Plantronics\CSR\PLTCSRBCxUSB.inf" -> 0000000001C36140 0064:Ret setupapi.SetupOpenInfFileW() retval=01c36140 ret=0246545a ... 0064:Call KERNEL32.MultiByteToWideChar(00000000,00000000,021e0000 "; Installation inf for the CSR Casira Bluetooth Module\r\n;\r\n; Copyright \xa9 2006-2008 CSR plc \r\n; Copyright \xa9 2010 Plantronics\r\n;\r\n\r\n\r\n[Version]\r\nSignature="$Windows NT$"\r\nClass=USB\r\nClassGUID={36fc9e60-c465-11cf-8056-444553540000}\r\nProvider=%CSR%\r\nDriverVer=10/"...,00000d43,01c4c380,00000d43) ret=0086fa53 ... 0064:trace:setupapi:SetupGetStringFieldW context 0000000001C36140/0000000001C36140/0/5 index 1 returning L"PLTCSRBCxUSB.cat" ... 0064:Call setupapi.pSetupGetGlobalFlags() ret=02467dad 0064:fixme:setupapi:pSetupGetGlobalFlags stub 0064:Ret setupapi.pSetupGetGlobalFlags() retval=00000000 ret=02467dad 0064:Call setupapi.pSetupSetGlobalFlags(00000000) ret=02467dc8 0064:Ret setupapi.pSetupSetGlobalFlags() retval=0086cac0 ret=02467dc8 ... 0064:Call msvcrt._wcsicmp(01c35f18 L"C:\Program Files\Common Files\Plantronics\CSR\PLTCSRBCxUSB.inf",01c301a8 L"C:\windows\Inf\PLTCSRBCxUSB.inf") ret=02450030 0064:Ret msvcrt._wcsicmp() retval=fffffff9 ret=02450030 ... 0064:Call KERNEL32.LoadLibraryW(02439ba8 L"setupapi.dll") ret=024683bd ... 0064:Ret KERNEL32.LoadLibraryW() retval=00850000 ret=024683bd 0064:Call KERNEL32.GetProcAddress(00850000,02439be8 "DriverStoreFindDriverPackageW") ret=024683e2 0064:Ret KERNEL32.GetProcAddress() retval=00000000 ret=024683e2 ... 0064:Call setupapi.pSetupGetGlobalFlags() ret=02467dad 0064:fixme:setupapi:pSetupGetGlobalFlags stub 0064:Ret setupapi.pSetupGetGlobalFlags() retval=00000000 ret=02467dad 0064:Call setupapi.pSetupSetGlobalFlags(00000004) ret=02467dc8 0064:Ret setupapi.pSetupSetGlobalFlags() retval=0086cac0 ret=02467dc8 ... 0064:Call msi.MsiRecordSetStringW(00000002,00000000,0241ed30 L"DIFXAPP: ERROR: InstallDriverPackages failed with error 0x65B") ret=02443855 ... --- snip ---
$ sha1sum PlantronicsHubInstaller.exe 83b235026a186e8b36d2fbf9e43aa03cc5e01750 PlantronicsHubInstaller.exe
$ du -sh PlantronicsHubInstaller.exe 118M PlantronicsHubInstaller.exe
$ wine --version wine-5.6-299-gf65cfbfe9b
Regards
*** This bug has been marked as a duplicate of bug 45455 ***
https://bugs.winehq.org/show_bug.cgi?id=48992
Alistair Leslie-Hughes leslie_alistair@hotmail.com changed:
What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |CLOSED
--- Comment #2 from Alistair Leslie-Hughes leslie_alistair@hotmail.com --- Closing Duplicate.
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