[Bug 52330] New: iZotope software authorization process fails

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=52330

Bug ID: 52330
           Summary: iZotope software authorization process fails
           Product: Wine-staging
           Version: 7.0-rc4
          Hardware: x86-64
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
                CC: [e-mail], [e-mail]
      Distribution: ---

Created attachment 71492
  --> https://bugs.winehq.org/attachment.cgi?id=71492
journalctl log during authorization process

Authorizing iZotope software will result in an error. According to the iZotope
Support, the attempt is visible, but the local application did not recognize
that. Also see attachment.

[Bug 52330] iZotope software authorization process fails

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=52330

Christian Frech  changed:

What    |Removed                     |Added
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                 CC|                            |christian.frech@protonmail.
                   |                            |com

[Bug 52330] iZotope software authorization process fails

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=52330

Christian Frech  changed:

What    |Removed                     |Added
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       Distribution|---                         |ArchLinux

[Bug 52330] iZotope software authorization process fails

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=52330

Christian Frech  changed:

What    |Removed                     |Added
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                URL|                            |https://support.izotope.com
                   |                            |/hc/en-us/articles/36002558
                   |                            |6834-Welcome-to-iZotope-Pro
                   |                            |duct-Portal

[Bug 52330] iZotope software authorization process fails

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=52330

--- Comment #1 from Zebediah Figura  ---
(In reply to Christian Frech from comment #0)
> Authorizing iZotope software will result in an error. According to the
> iZotope Support, the attempt is visible, but the local application did not
> recognize that. Also see attachment.

Sorry, can you please clarify what you mean by "the attempt is visible"?

Is this something that can be reproduced by entering a bogus serial number?

Does the bug occur with upstream (non-staging) wine?

[Bug 52330] iZotope software authorization process fails

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=52330

--- Comment #2 from Christian Frech  ---
Hi Zebediah,

by "the attempt is visible" I meant, that the analyst from the iZotope support
is able to see some communication coming from my client at their back end. So,
there is definitely network communication going on, which I suspected at first
wouldn't be the case.

A bogus S/N will probably not work, but you can replicate that with a freebie
from iZotope (for example:
https://www.izotope.com/en/products/vocal-doubler.html). Otherwise I'm happy to
provide my serial number. You will need an account and the iZotope Product
Portal (both free of charge).

The outcome with wine instead of wine-staging is the same.

[Bug 52330] iZotope software authorization process fails

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=52330

Zebediah Figura  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
            Product|Wine-staging                |Wine
          Component|-unknown                    |-unknown
                 CC|[e-mail] |

[Bug 52330] iZotope software authorization process fails

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=52330

--- Comment #3 from Zebediah Figura  ---
I can't seem to get the Product Portal to display anything, using upstream wine
7.0-rc4. Disabling libglesv2 and installing corefonts doesn't help. Are there
other workarounds I need to apply?

[Bug 52330] iZotope software authorization process fails

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=52330

--- Comment #4 from Zebediah Figura  ---
(In reply to Christian Frech from comment #2)
> by "the attempt is visible" I meant, that the analyst from the iZotope
> support is able to see some communication coming from my client at their
> back end. So, there is definitely network communication going on, which I
> suspected at first wouldn't be the case.

That's nice that they were willing to provide support on this issue. Are there
any other details from the support ticket that can be shared, by chance?

[Bug 52330] iZotope software authorization process fails

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=52330

--- Comment #5 from Christian Frech  ---
Created attachment 71496
  --> https://bugs.winehq.org/attachment.cgi?id=71496
Transcript of live chat with iZotope support

[Bug 52330] iZotope software authorization process fails

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=52330

--- Comment #6 from Christian Frech  ---
(In reply to Zebediah Figura from comment #4)
> (In reply to Christian Frech from comment #2)
> > by "the attempt is visible" I meant, that the analyst from the iZotope
> > support is able to see some communication coming from my client at their
> > back end. So, there is definitely network communication going on, which I
> > suspected at first wouldn't be the case.
>
> That's nice that they were willing to provide support on this issue. Are
> there any other details from the support ticket that can be shared, by
> chance?

I attached the transcript, but I don't think it will be of any help.
I have not applied any workaround to get the iZotope Product Portal working. I
always work with vanilla setups, if possible.

Maybe it's because I have the google noto-fonts (AUR: noto-fonts) installed? I
will attach a text file with all packages I have installed and a screenshot
what it should look like.

[Bug 52330] iZotope software authorization process fails

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=52330

--- Comment #7 from Christian Frech  ---
Created attachment 71497
  --> https://bugs.winehq.org/attachment.cgi?id=71497
Printout of all installed packages on my system

[Bug 52330] iZotope software authorization process fails

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=52330

--- Comment #8 from Christian Frech  ---
Created attachment 71498
  --> https://bugs.winehq.org/attachment.cgi?id=71498
Product Portal first time login

[Bug 52330] iZotope software authorization process fails

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=52330

--- Comment #9 from Christian Frech  ---
Created attachment 71499
  --> https://bugs.winehq.org/attachment.cgi?id=71499
Overview when signed in

[Bug 52330] iZotope software authorization process fails

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=52330

--- Comment #10 from Zebediah Figura  ---
I mean things like winetricks verbs or registry changes, though; have you
applied any of those?

[Bug 52330] iZotope software authorization process fails

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=52330

--- Comment #11 from Christian Frech  ---
(In reply to Zebediah Figura from comment #10)
> I mean things like winetricks verbs or registry changes, though; have you
> applied any of those?

Nope, all left as is. I have winetricks installed, but I never used it. 
If you tell me your platform and your wine version I'm happy to try this in a
VM or on a dedicated machine.

[Bug 52330] iZotope software authorization process fails

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=52330

Zebediah Figura  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |[e-mail]
          Component|-unknown                    |crypt32

--- Comment #12 from Zebediah Figura  ---
I managed to get it to run with just `winetricks corefonts` and also starting
the start menu .lnk rather than trying to manually run the executable. Not sure
if one of those alone was necessary.

Anyway, I can reproduce an error trying to authorize the free serial for Vocal
Doubler. +crypt plus some extra traces yields this:

0114:0118:trace:crypt:PFXImportCertStore pfx 000000000011BE70, password L"",
flags 0.
0114:0118:trace:crypt:gnutls_log <9> salt.size: 8
0114:0118:trace:crypt:gnutls_log <9> iterationCount: 2048
0114:0118:trace:crypt:gnutls_log <3> ASSERT:
pkcs12.c[gnutls_pkcs12_simple_parse]:1688
GnuTLS error: The requested data were not available.

I'm not an expert in certificate nonsense, but from what I can tell, it fails
because we are trying to pass a PKCS #12 blob to gnutls_pkcs12_simple_parse()
that doesn't actually have a private key in it, only a certificate.

Given that (and assuming that PFXImportCertStore() is supposed to handle this),
I guess the question is whether gnutls_pkcs12_simple_parse() is supposed to
handle this—the documentation is not exactly clear—and if not I guess we need
to parse things more manually.

Hans, would you mind checking this diagnosis to make sure it sounds sane?

[Bug 52330] iZotope software authorization process fails

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=52330

--- Comment #13 from Hans Leidekker  ---
(In reply to Zebediah Figura from comment #12)
> Given that (and assuming that PFXImportCertStore() is supposed to handle
> this), I guess the question is whether gnutls_pkcs12_simple_parse() is
> supposed to handle this—the documentation is not exactly clear—and if not I
> guess we need to parse things more manually.
>
> Hans, would you mind checking this diagnosis to make sure it sounds sane?

GnuTLS source confirms that it expects to find a private key in the PKCS12
blob. Maybe they would accept a patch to make the key optional. If not it may
be possible to decode the blob using the lower level PKCS12 Bag functions.
Otherwise we'll have to do it all by hand I guess.

[Bug 52330] iZotope software authorization process fails

[WineHQ Bugzilla]

https://bugs.winehq.org/show_bug.cgi?id=52330

Jonathan Romano  changed:

What    |Removed                     |Added
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                 CC|                            |[e-mail]