https://bugs.winehq.org/show_bug.cgi?id=46455
Bug ID: 46455 Summary: Remarkable Product: Wine Version: 3.0.4 Hardware: x86 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs@winehq.org Reporter: emil@munthe.dk Distribution: ---
Created attachment 63242 --> https://bugs.winehq.org/attachment.cgi?id=63242 Backtrace from installaer for remarkable version 160.
When trying to run the installer for remarkable (https://my.remarkable.com/), I'm met with the message that the program has met an serious error.
The remarkable software used to work just fine under earlier versions of wine.
https://bugs.winehq.org/show_bug.cgi?id=46455
--- Comment #1 from Emil Munthe emil@munthe.dk --- On wine-4.0-rc5 the installer now works.
But the program crashes on startup. See new backtrace attached.
https://bugs.winehq.org/show_bug.cgi?id=46455
--- Comment #2 from Emil Munthe emil@munthe.dk --- Created attachment 63243 --> https://bugs.winehq.org/attachment.cgi?id=63243 backtrace when run on wine-4.0-rc5
On wine-4.0-rc5 the installer works.
But the program crashes on startup.
https://bugs.winehq.org/show_bug.cgi?id=46455
Fabian Maurer dark.shadow4@web.de changed:
What |Removed |Added ---------------------------------------------------------------------------- Keywords| |regression CC| |dark.shadow4@web.de
--- Comment #3 from Fabian Maurer dark.shadow4@web.de --- 1) Which version did it work with? 2) Is there a free download? 3) Please attach a full log, not only a backtrace
https://bugs.winehq.org/show_bug.cgi?id=46455
Olivier F. R. Dierick o.dierick@piezo-forte.be changed:
What |Removed |Added ---------------------------------------------------------------------------- CC| |o.dierick@piezo-forte.be Summary|Remarkable |Desktop syncing app for | |Remarkable devices crashes | |on startup
--- Comment #4 from Olivier F. R. Dierick o.dierick@piezo-forte.be --- Refining summary.
https://bugs.winehq.org/show_bug.cgi?id=46455
Vassilis Chryssos vchryssos@fossoffice.com changed:
What |Removed |Added ---------------------------------------------------------------------------- CC| |vchryssos@fossoffice.com
https://bugs.winehq.org/show_bug.cgi?id=46455
--- Comment #5 from Vassilis Chryssos vchryssos@fossoffice.com --- Created attachment 63788 --> https://bugs.winehq.org/attachment.cgi?id=63788 backtrace from linux 4.19.24-1-MANJARO
reMarkable desktop app crashes. It complains that it cannot connect to the Internet, although Internet connection is active.
https://bugs.winehq.org/show_bug.cgi?id=46455
Olivier F. R. Dierick o.dierick@piezo-forte.be changed:
What |Removed |Added ---------------------------------------------------------------------------- Ever confirmed|0 |1 Status|UNCONFIRMED |NEEDINFO
--- Comment #6 from Olivier F. R. Dierick o.dierick@piezo-forte.be --- (In reply to Fabian Maurer from comment #3)
- Which version did it work with?
- Is there a free download?
- Please attach a full log, not only a backtrace
To download the reMarkable desktop application, one must have an active account on my.remarkable.com. The account must be activated by entering a code on a reMarkable device. I've created an account but I don't have a reMarkable device to enter a code on so can't download or test the application.
Please, can someone affected provide the requested information and perform a regression test?
→ NEEDINFO
https://bugs.winehq.org/show_bug.cgi?id=46455
Martin Sandsmark sandsmark@samfundet.no changed:
What |Removed |Added ---------------------------------------------------------------------------- CC| |sandsmark@samfundet.no
--- Comment #7 from Martin Sandsmark sandsmark@samfundet.no --- tldr; Try to move it to whatever is mapped to C: and launch it from there.
The application still works fine for me under Wine, but from the stacktrace it is the installer that crashes.
It is a standard Qt Installation Framework installer, and it also works just fine under Wine here. There is however a bug in QIF that requires it to be launched from the C: drive under Windows, and from the stacktrace it seems like you have it on Z:. So, try to move it to ~/.wine/drive_c somewhere.
https://bugs.winehq.org/show_bug.cgi?id=46455
--- Comment #8 from Martin Sandsmark sandsmark@samfundet.no --- Oh, I didn't read the stacktrace properly, didn't see the «Unhandled exception: unimplemented function UxTheme.dll.SetWindowThemeAttribute called in 32-bit code (0x7bc513e9).»
FWIW, you can probably dig out the installer URL from the js code of my.remarkable.com, the only reason it's not displayed without a device connected to the account is because it is useless without it (so to avoid confusing customers).
But to spare you the wasted time of digging through minified JS: https://storage.googleapis.com/remarkable-client-software-540221a9321a8a52ec...
https://bugs.winehq.org/show_bug.cgi?id=46455
--- Comment #9 from Martin Sandsmark sandsmark@samfundet.no --- ... sorry for the spam, but I see that you're on an older version of Wine, it works here with wine 4.2.
https://bugs.winehq.org/show_bug.cgi?id=46455
--- Comment #10 from Vassilis Chryssos vchryssos@fossoffice.com --- (In reply to Olivier F. R. Dierick from comment #6) [...]
To download the reMarkable desktop application, one must have an active account on my.remarkable.com. The account must be activated by entering a code on a reMarkable device. I've created an account but I don't have a reMarkable device to enter a code on so can't download or test the application.
Please, can someone affected provide the requested information and perform a regression test?
→ NEEDINFO
This is kinda tricky, since by using the code one could have access to the specific reMarkable device data (?). Since I already have an ongoing discussion with reMarkable about this, I took the liberty to ask them if they can provide this code for debugging purposes.
https://bugs.winehq.org/show_bug.cgi?id=46455
--- Comment #11 from Olivier F. R. Dierick o.dierick@piezo-forte.be --- (In reply to Vassilis Chryssos from comment #10)
(In reply to Olivier F. R. Dierick from comment #6) [...]
Please, can someone affected provide the requested information and perform a regression test?
→ NEEDINFO
This is kinda tricky, since by using the code one could have access to the specific reMarkable device data (?). Since I already have an ongoing discussion with reMarkable about this, I took the liberty to ask them if they can provide this code for debugging purposes.
No. The requested information I'm talking about are the answers to 1) and 3) from comment #3. My other paragraph was in answer to 2).
(In reply to Martin Sandsmark from comment #8)
But to spare you the wasted time of digging through minified JS:
Is this your copy of the installer or the actual download link from the remarkable website? (for copyright concerns).
(In reply to Martin Sandsmark from comment #9)
... sorry for the spam, but I see that you're on an older version of Wine, it works here with wine 4.2.
Sounds like the regression was fixed eventually. It may still be a setup specific issue, though. Can the OP and other affected persons retest with wine 4.2 and confirm whether the issue is fixed for them or not? If not please provide full terminal output.
https://bugs.winehq.org/show_bug.cgi?id=46455
Linards linards.liepins@gmail.com changed:
What |Removed |Added ---------------------------------------------------------------------------- CC| |linards.liepins@gmail.com
--- Comment #12 from Linards linards.liepins@gmail.com --- Is this issue still present?
https://bugs.winehq.org/show_bug.cgi?id=46455
Maximilian Hantsch max@mail.at changed:
What |Removed |Added ---------------------------------------------------------------------------- CC| |max@mail.at
--- Comment #13 from Maximilian Hantsch max@mail.at --- reMarkable Desktop app version 3.10.0 (845) works fine in wine devel 9.5.
It does not work in 9.6, but that's tracked in https://bugs.winehq.org/show_bug.cgi?id=56548
https://bugs.winehq.org/show_bug.cgi?id=46455
Gijs Vermeulen gijsvrm@gmail.com changed:
What |Removed |Added ---------------------------------------------------------------------------- Resolution|--- |FIXED Status|NEEDINFO |RESOLVED
--- Comment #14 from Gijs Vermeulen gijsvrm@gmail.com --- (In reply to Maximilian Hantsch from comment #13)
reMarkable Desktop app version 3.10.0 (845) works fine in wine devel 9.5.
It does not work in 9.6, but that's tracked in https://bugs.winehq.org/show_bug.cgi?id=56548
Marking FIXED, if anyone can still reproduce the original issue, please reopen.
https://bugs.winehq.org/show_bug.cgi?id=46455
Alexandre Julliard julliard@winehq.org changed:
What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |CLOSED
--- Comment #15 from Alexandre Julliard julliard@winehq.org --- Closing bugs fixed in 9.8.
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