[Bug 28972] New: Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails when starting services

http://bugs.winehq.org/show_bug.cgi?id=28972

Bug #: 28972
           Summary: Crystal Enterprise 8 (a flavor of Crystal Reports?)
                    install fails when starting services
           Product: Wine
           Version: 1.3.31
          Platform: x86
        OS/Version: Linux
            Status: NEW
          Severity: normal
          Priority: P2
         Component: -unknown
        AssignedTo: [e-mail]
        ReportedBy: [e-mail]
    Classification: Unclassified

This is the followon to bug 9444.

With today's git, installation seems to nearly complete... and then the log
shows

TheJobServer::Initialize: you either have to specify a nameserver or a port
number!
...
err:eventlog:ReportEventW L"Unable to load dll: procReport."
...
err:eventlog:ReportEventW L"The root server reported an error Initialization
Failure."
...
err:msi:ITERATE_Actions Execution halted, action L"StartServices" returned 1627

and a fatal dialog about not being able to start a service
comes up; when you click OK, the installation is rolled back.

[Bug 28972] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails when starting services

http://bugs.winehq.org/show_bug.cgi?id=28972

--- Comment #1 from Hans Leidekker  2011-11-02 03:37:50 CDT ---
Created attachment 37255
  --> http://bugs.winehq.org/attachment.cgi?id=37255
msi: GetComputerNameW returns ERROR_BUFFER_OVERFLOW when the buffer is too
small.

Does this help?

[Bug 28972] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails when starting services

http://bugs.winehq.org/show_bug.cgi?id=28972

--- Comment #2 from Dan Kegel  2011-11-02 08:46:36 CDT ---
The app still puts up the same fatal error dialog, but the log is different.
The console shows
...
err:msi:ITERATE_StartService Failed to start service L"CacheServer" (1053)
err:msi:ITERATE_Actions Execution halted, action L"StartServices" returned 1627
err:msi:ITERATE_Actions Execution halted, action L"ExecuteAction" returned 1627
I've uploaded a warn+heap,+seh,+msi,+relay,+computername log to 
http://kegel.com/wine/bug-28971-newerrorcode-log.txt.rz

[Bug 28972] Crystal Enterprise 8 (a flavor of Crystal Reports?) install fails when starting services

http://bugs.winehq.org/show_bug.cgi?id=28972

--- Comment #3 from Austin English  2011-11-03 13:28:20 CDT ---
(In reply to comment #1)
> Created attachment 37255 [details]
> msi: GetComputerNameW returns ERROR_BUFFER_OVERFLOW when the buffer is too
> small.
>
> Does this help?

http://source.winehq.org/git/wine.git/commitdiff/eb7d8b92cb3f74655f9721e020e...

[Bug 28972] Seagate Crystal Enterprise 8.0 installer fails when starting services

https://bugs.winehq.org/show_bug.cgi?id=28972

Anastasius Focht  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |download, Installer
             Status|NEW                         |RESOLVED
                URL|                            |ftp://207.115.90.226/Crysta
                   |                            |l%208.0%20Enterprise/
                 CC|                            |[e-mail]
         Resolution|---                         |FIXED
            Summary|Crystal Enterprise 8 (a     |Seagate Crystal Enterprise
                   |flavor of Crystal Reports?) |8.0 installer fails when
                   |install fails when starting |starting services
                   |services                    |

--- Comment #4 from Anastasius Focht  ---
Hello folks,

found a 'backup' of this product for testing.
Unfortunately all product keys found in the wild seem to have a built-in time
bomb: expired.

The custom action of interest is 'MsiKC_CheckForSpecificProduct' which reads
msi provided 'PIDKEY' property and sets 'KeycodeIsValid' msi property to '1'
upon successful validation.
It also tells you the reason if not - only to be seen in debugger.

Format: http://support.microsoft.com/kb/874258

Cheap shot for testing the installer of course ;-)

The installer successfully registers and starts a crapload of services:

--- snip ---
 0000000e 13       'services.exe'
 00000050 9        _ 'WebCompServer.exe'
 0000004a 3        _ 'plugplay.exe'
 0000003a 13       _ 'pageserver.exe'
 0000002e 4        _ 'winedevice.exe'
 00000040 10       _ 'JobServer.exe'
 00000036 9        _ 'outputfileserver.exe'
 00000028 9        _ 'inputfileserver.exe'
 00000012 10       _ 'cacheserver.exe'
--- snip ---

There is one prerequisite needed though (bug 35467):

--- snip ---
...
0072:trace:process:__wine_kernel_init starting process name=L"C:\Program
Files\Seagate Software\Enterprise\x86\inputfileserver.exe"
argv[0]=L"C:\Program Files\Seagate
Software\Enterprise\x86\inputfileserver.exe"
...
0075:trace:seh:raise_exception code=80000100 flags=1 addr=0x7b83a97b
ip=7b83a97b tid=0075
0075:trace:seh:raise_exception  info[0]=f6e08d7c
0075:trace:seh:raise_exception  info[1]=f6e08e76
wine: Call from 0x7b83a97b to unimplemented function
msvcirt.dll.??0fstream@@QAE@XZ, aborting
--- snip ---

-> 'winetricks msvcirt' before running the installer.

$ wine --version
wine-1.7.13

Regards

[Bug 28972] Seagate Crystal Enterprise 8.0 installer fails when starting services

https://bugs.winehq.org/show_bug.cgi?id=28972

Alexandre Julliard  changed:

What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

--- Comment #5 from Alexandre Julliard  ---
Closing bugs fixed in 1.7.14.