[Bug 39870] New: Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

Bug ID: 39870
           Summary: Uplay crashes at start
           Product: Wine
           Version: 1.8
          Hardware: x86
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: [e-mail]
          Reporter: [e-mail]
      Distribution: ---

Created attachment 53232
  --> https://bugs.winehq.org/attachment.cgi?id=53232
Uplay crash dialog box

Hello,

the new Uplay version always crashes at start, so I can no more play Uplay
games.
When I launch it I obtain only a dialog box.

Thanks for your help.

joined two attachments: dialog box error message picture and wine log

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

--- Comment #1 from [e-mail]  ---
Created attachment 53233
  --> https://bugs.winehq.org/attachment.cgi?id=53233
Uplay wine crash log

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

--- Comment #2 from Austin English  ---
Install winbind and retry.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

--- Comment #3 from [e-mail]  ---
Created attachment 53237
  --> https://bugs.winehq.org/attachment.cgi?id=53237
Uplay wine log 2

I installed winbind, Uplay still crashes at start, I joined you the wine log.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

Sergey Isakov  changed:

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--- Comment #4 from Sergey Isakov  ---
Is it happen with WineHQ?
I play HeroesVI that is also Uplay and see no problem with wine-1.8.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

--- Comment #5 from [e-mail]  ---
to reproduce this bug:
download the last Uplay version here:
https://uplay.ubi.com/#!/fr-FR/
Install it on a new wine 32 or 64 bits 1.8 prefix.
Launch it.
I can reproduce this bug on 2 different computer.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

Adam Bolte  changed:

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--- Comment #6 from Adam Bolte  ---
I can confirm this also. Wine 1.9.0.

I installed Uplay though winetricks in a new win32 prefix, and it actually ran
the first time. But then I clicked on "change avatar" and the whole thing
crashed. Every subsequent attempt to load the prefix has since been throwing
the same error.

Haven't looked at Uplay in a long time. Only took a look due to the current
Humble Bundle which is all Uplay games.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

Louis Lenders  changed:

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--- Comment #7 from Louis Lenders  ---
(In reply to [e-mail] from comment #3)
> Created attachment 53237 [details]
> Uplay wine log 2
>
> I installed winbind, Uplay still crashes at start, I joined you the wine log.

Could you try if "winetricks allfonts" makes any difference for you? I tried
the app, and it crashes for me too (but without the crash dialog), but after
installing fonts i get up the login-window. I don't have a login so could't
test any further

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

--- Comment #8 from Adam Bolte  ---
Created attachment 53387
  --> https://bugs.winehq.org/attachment.cgi?id=53387
Console output from various test runs in Wine 1.9.1.

I'm not sure if installing the fonts through winetricks helped or not, but it
seems to log in successfully now randomly (maybe half of the time). It may have
been that way before as well, but perhaps I didn't re-try enough times to see
it work.

I was able to produce three kinds of failures; one logging in where all windows
disappear and the application appears to have crashed but a process is still
there in the background that must be killed off with "wineserver -k", one
logging in where the Uplay crash dialog box is shown, and one when Quit was
selected from the main menu where the Uplay crash dialog box is also shown
after the main window closed.

Each time a crash occurred (regardless of which one), the following line was
printed to the log:

[0109/231637:WARNING:channel.cc(558)] Failed to send message to ack remove
remote endpoint (local ID 2147483648, remote ID 2)

Tested with Wine 1.9.1. The relevant parts of my console output is attached.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

--- Comment #9 from Adam Bolte  ---
After additional testing, I can confirm that installing allfonts through
winetricks on 1.9.1 makes no difference. Uplay randomly works or fails
regardless.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

Maik Wagner  changed:

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--- Comment #10 from Maik Wagner  ---
Created attachment 53565
  --> https://bugs.winehq.org/attachment.cgi?id=53565
Screenshot wine 1.9.2 openSUSE Tumbleweed

Hello everyone,

wine 1.9.2 on openSUSE Tumbleweed. The latest Humble Bundle made me did out
this application again. It starts, creates a window but only the black borders
of the window are shown.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

TestSubject  changed:

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--- Comment #11 from TestSubject  ---
Hello, I'd like to add my own experiences with this bug. I'm having an
identical error message to the OP, similar console output, same experience.
Uplay as of the latest version will not allow me to log in to uplay without
"Uplay has encountered an unrecoverable error and must close".

I've tried corefonts, allfonts, various dll overrides, nothing has worked. I'd
like to know if anyone has any suggestions that have not yet been provided
here.

I have a few Ubisoft games. Assassin's Creed 2, AC Brotherhood, Far Cry 3 and
Blood Dragon.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

[e-mail] changed:

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--- Comment #12 from [e-mail] ---
arent these actually dupes? bug 39345 and this bug.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

--- Comment #13 from [e-mail] ---
Still valid 1.9.9. winetricks -q corefonts seem to fix it for me.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

[e-mail] changed:

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--- Comment #14 from [e-mail] ---
winetricks -q corefonts
------------------------------------------------------
wine cmd.exe /c echo '%ProgramFiles%' returned empty string, error message
"wine: '/home/o/.wine' is a 64-bit installation, it cannot be used with a
32-bit wineserver."

Is there a way to fix this?

still valid wine-staging 2.0.rc2.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

--- Comment #15 from Austin English  ---
(In reply to winetest from comment #14)
> winetricks -q corefonts
>
> wine cmd.exe /c echo '%ProgramFiles%' returned empty string, error message
> "wine: '/home/o/.wine' is a 64-bit installation, it cannot be used with a
> 32-bit wineserver."
>
> Is there a way to fix this?

Use a 64-bit wine, or a 32-bit prefix..

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

--- Comment #16 from [e-mail] ---
But there is no way to install corefonts on 64bit prefix? with 32bit prefix
steam complains that it cant find game excutable, this is always fixed with
64bit prefix, but uplay doesn't work without fonts.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

--- Comment #17 from Austin English  ---
(In reply to winetest from comment #16)
> But there is no way to install corefonts on 64bit prefix? with 32bit prefix
> steam complains that it cant find game excutable, this is always fixed with
> 64bit prefix, but uplay doesn't work without fonts.

I can't easily test at the moment, but I see no evidence of that. All
winetricks is doing is cabextact, which is WINEARCH independent.

If you have evidence of a winetricks bug, file an issue on github, but please
stop spreading misinformation. The problem you posted is on your system, not
winetricks.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

--- Comment #18 from [e-mail] ---
Changing windows version helped. But it's still valid bug.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

[e-mail] changed:

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[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

--- Comment #19 from [e-mail] ---
I think this bug is a dupe.
Uplay now starts with Wine Staging 2.0 set to either vista or win7.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

--- Comment #20 from [e-mail] ---
Uplay seems to complete mess to currently.

I tried patches from bug 40271 bug 40271 bug 42014 (all patches didnt merge
cleanly from this bug) also

https://github.com/wine-compholio/wine-staging/tree/master/patches/kernel32-....

Since one of the bugs said that those are needed.

And it still doesn't work as expected. But starts with wine-staging with no
issues. I also tried winetricks -q corefonts.

Staging should really try to upstream some of their uplay patches. This is a
completele mess currently.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

Cùran  changed:

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--- Comment #21 from Cùran  ---
Created attachment 58245
  --> https://bugs.winehq.org/attachment.cgi?id=58245
Mini DuMP crash report, 8 streams (Wine 2.8)

I can confirm this issue with an up-to-date Wine 2.8.

Attached you find the latest crash dump created by uPlay in the crashes
subdirectory.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

--- Comment #22 from [e-mail] ---
I accidentally said 2 times same bug, but I also tried patches from bug 41652.
Same time with the all above mentioned.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

--- Comment #23 from Andrey Gusev  ---
What makes it work in Staging:

fonts-Missing_Fonts
kernel32-SetFileCompletionNotificationModes
ntdll-SystemRecommendedSharedDataAlignment
server-LABEL_SECURITY_INFORMATION

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

--- Comment #24 from [e-mail] ---
(In reply to Andrey Gusev from comment #23)
> What makes it work in Staging:
>
> fonts-Missing_Fonts
> kernel32-SetFileCompletionNotificationModes
> ntdll-SystemRecommendedSharedDataAlignment
> server-LABEL_SECURITY_INFORMATION

Are you sure about these? For what bug is patch(es):
ntdll-SystemRecommendedSharedDataAlignment and
kernel32-SetFileCompletionNotificationModes

The depends list of this bug should be upgraded. And I quess the depends list
should be upgraded with the few uplay status bugs thata are mentioned earlier.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

--- Comment #25 from Andrey Gusev  ---
This report about a crash https://bugs.winehq.org/attachment.cgi?id=53232

With these patchsets I'm get a window for Login instead of a crash.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

--- Comment #26 from Maik Wagner  ---
Created attachment 58520
  --> https://bugs.winehq.org/attachment.cgi?id=58520
Console output wine 2.10 (non-staging)

I tried winetricks -q corefonts in this prefix with 2.10 on openSUSE Tumbleweed
but Uplay still won't launch. Console output is attached.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

--- Comment #27 from [e-mail] ---
(In reply to Maik Wagner from comment #26)
> Created attachment 58520 [details]
> Console output wine 2.10 (non-staging)
>
> I tried winetricks -q corefonts in this prefix with 2.10 on openSUSE
> Tumbleweed but Uplay still won't launch. Console output is attached.

It's no wonder since uplay seems to require wine-staging patches currently and
they are mentioned in this bug report earlier.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

--- Comment #28 from [e-mail] ---
(In reply to winetest from comment #27)
> (In reply to Maik Wagner from comment #26)
> > Created attachment 58520 [details]
> > Console output wine 2.10 (non-staging)
> >
> > I tried winetricks -q corefonts in this prefix with 2.10 on openSUSE
> > Tumbleweed but Uplay still won't launch. Console output is attached.
>
> It's no wonder since uplay seems to require wine-staging patches currently
> and they are mentioned in this bug report earlier.

Without any patches it crashes wine 2.12-git.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

Pekka Helenius  changed:

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--- Comment #29 from Pekka Helenius  ---
I have an Nvidia Optimus laptop, clean 64-bit prefix (no overrides), Wine 2.21
Staging. Windows version: Win 10

Uplay crashes if I try to run it with Nvidia 760M card (drivers 387.34) using
OpenGL renderer. Uplay client launches without any problems if I change
renderer to GDI.

Uplay launches fine with Intel HD4000 using either OpenGL or GDI renderer.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

--- Comment #30 from Pekka Helenius  ---
Additional information to the previous message:

I ran further tests. It seem that the issue I described is valid for
Wine-Staging only and affects all Wine-Staging versions after 2.17. With normal
Wine versions Uplay doesn't crash (but I was unable to log in).

I couldn't narrow down the (Staging) commit which broke Uplay for me, however.

[Bug 39870] Uplay crashes at start

https://bugs.winehq.org/show_bug.cgi?id=39870

Zebediah Figura  changed:

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             Status|UNCONFIRMED                 |RESOLVED
          Component|-unknown                    |fonts
         Resolution|---                         |DUPLICATE

--- Comment #31 from Zebediah Figura  ---
Marking duplicate.

*** This bug has been marked as a duplicate of bug 32342 ***

[Bug 39870] Uplay crashes at start

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Alistair Leslie-Hughes  changed:

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             Status|RESOLVED                    |CLOSED

--- Comment #32 from Alistair Leslie-Hughes  ---
Closing Duplicates