[Bug 37513] New: TaxAct 2014 crashes at startup. wine-1.7.28 Kbuntu 14.04 64-bit

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wine-bugs＠winehq.org

5 Nov 2014 5 Nov '14

4:45 p.m.

https://bugs.winehq.org/show_bug.cgi?id=37513

Bug ID: 37513 Summary: TaxAct 2014 crashes at startup. wine-1.7.28 Kbuntu 14.04 64-bit Product: Wine Version: unspecified Hardware: x86-64 OS: Linux Status: UNCONFIRMED Severity: normal Priority: P2 Component: -unknown Assignee: wine-bugs@winehq.org Reporter: peter.brewster.7@gmail.com Distribution: ---

Created attachment 49918 --> https://bugs.winehq.org/attachment.cgi?id=49918 Wine backtrace

Download of TaxAct install package ta14dxdw.exe on 11/1/2014. Installed with Wine Windows Program Loader without problem. Execution starts OK. Crash backtrace window appears on top of normal TaxAct window. Kbuntu up-to-date. Other Wine apps operate as normal.

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wine-bugs＠winehq.org

5 Nov 5 Nov

7:05 p.m.

New subject: [Bug 37513] TaxAct 2014 crashes at startup

https://bugs.winehq.org/show_bug.cgi?id=37513

Austin English austinenglish@gmail.com changed:

--- Comment #1 from Austin English austinenglish@gmail.com --- Does 'winetricks ie7' help?

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wine-bugs＠winehq.org

10:59 p.m.

New subject: [Bug 37513] TaxAct 2014 crashes at startup

https://bugs.winehq.org/show_bug.cgi?id=37513

--- Comment #2 from Peter Brewster peter.brewster.7@gmail.com --- Created attachment 49922 --> https://bugs.winehq.org/attachment.cgi?id=49922 Crash of ie7 in 64-bit system, accessing nytimes.com.

Per question from Austin English.

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wine-bugs＠winehq.org

11:05 p.m.

New subject: [Bug 37513] TaxAct 2014 crashes at startup

https://bugs.winehq.org/show_bug.cgi?id=37513

--- Comment #3 from Peter Brewster peter.brewster.7@gmail.com --- You've got a relative newbie to Wine (and Linux) here. Coming from XP and I'll need some help on exactly what I'm to do in responding to requests - a little slack much appreciated. Peter

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wine-bugs＠winehq.org

11:33 p.m.

New subject: [Bug 37513] TaxAct 2014 crashes at startup

https://bugs.winehq.org/show_bug.cgi?id=37513

--- Comment #4 from Peter Brewster peter.brewster.7@gmail.com --- Created attachment 49923 --> https://bugs.winehq.org/attachment.cgi?id=49923 Terminal output from ie7 access of nytimes.com and crash

Follow-up for Austin English.

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wine-bugs＠winehq.org

11:56 p.m.

New subject: [Bug 37513] TaxAct 2014 crashes at startup

https://bugs.winehq.org/show_bug.cgi?id=37513

--- Comment #5 from Austin English austinenglish@gmail.com --- Hi Peter,

I was asking for you to try 'winetricks ie7' to install native IE (which includes native mshtml), then retry TaxAct. That may workaround the issue for you, and help us to narrow down where the problem is in wine.

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wine-bugs＠winehq.org

6 Nov 6 Nov

1:27 p.m.

New subject: [Bug 37513] TaxAct 2014 crashes at startup

https://bugs.winehq.org/show_bug.cgi?id=37513

--- Comment #6 from Peter Brewster peter.brewster.7@gmail.com --- Created attachment 49927 --> https://bugs.winehq.org/attachment.cgi?id=49927 Showing ie7 install result

Looks like same as previous ie7 install and results of using ie7 are the same as before. After close of 64-bit no support error window additional log output: ------------------------------------------------------ To start ie7, use the command wine 'C:\Program Files (x86)\Internet Explorer\iexplore' ------------------------------------------------------ ------------------------------------------------------ ie7 install completed, but installed file /home/ppeterb7/.wine/dosdevices/c:/windows/ie7.log not found ------------------------------------------------------ ppeterb7@ppeterb7:~$

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wine-bugs＠winehq.org

6:42 p.m.

New subject: [Bug 37513] TaxAct 2014 crashes at startup

https://bugs.winehq.org/show_bug.cgi?id=37513

--- Comment #7 from Austin English austinenglish@gmail.com --- (In reply to Peter Brewster from comment #6)

...

Created attachment 49927 [details] Showing ie7 install result

Looks like same as previous ie7 install and results of using ie7 are the same as before. After close of 64-bit no support error window additional log output:

To start ie7, use the command wine 'C:\Program Files (x86)\Internet Explorer\iexplore'

ie7 install completed, but installed file /home/ppeterb7/.wine/dosdevices/c:/windows/ie7.log not found

ppeterb7@ppeterb7:~$

A) You need to use a 32-bit wineprefix (like your original output showed you using). B) You don't need to run ie7, just Tax Act, to see if it now works.

So, in short, something like: $ mv ~/.wine ~/.wine.bak $ WINEARCH=win32 winetricks -q ie7 $ wine TaxActSetup.exe # Install TaxAct $ cd "$HOME/.wine/drive_c/TaxACT/TaxACT 2014" $ wine TaxACT14.exe

then let us know if it still crashes or not (and attach the full output if it does).

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wine-bugs＠winehq.org

7 Nov 7 Nov

1:22 a.m.

New subject: [Bug 37513] TaxAct 2014 crashes at startup

https://bugs.winehq.org/show_bug.cgi?id=37513

--- Comment #8 from Peter Brewster peter.brewster.7@gmail.com --- Created attachment 49930 --> https://bugs.winehq.org/attachment.cgi?id=49930 Log of WINEARCH... ie7

I suppose WINEARCH ... ie7 command worked - but beyond my pay grade.

Installed TaxACT 2014 and it grumbled that it found ie7 - needs ie8.

Execution started OK. Logged a zillion fixme's. Operations (such as import last year's return) presented a blank window. Exit TaxACT log:

Repeated WINEARCH except with ie7. TaxACT opens and looks ok.

Tried Irfanview application - it looks ok so I suppose other previously installed apps will be ok.

Austin - thank you very much for your help - you are both capable and prompt - and patient too!

Peter

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wine-bugs＠winehq.org

1:51 a.m.

New subject: [Bug 37513] TaxAct 2014 crashes at startup

https://bugs.winehq.org/show_bug.cgi?id=37513

--- Comment #9 from Peter Brewster peter.brewster.7@gmail.com --- omg! Now Foxit pdf reader has vanished. Did mv .wine .wine.taxact followed by mv .wine.bak .wine and still no joy. There was a wine update with no exceptions but any try to open a pdf got a wine message "There is no Windows program configured to open this type of file."

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wine-bugs＠winehq.org

4:48 a.m.

New subject: [Bug 37513] TaxAct 2014 crashes at startup

https://bugs.winehq.org/show_bug.cgi?id=37513

Austin English austinenglish@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- Component|-unknown |mshtml

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wine-bugs＠winehq.org

8 Dec 8 Dec

3:39 a.m.

New subject: [Bug 37513] TaxAct 2014 crashes at startup

https://bugs.winehq.org/show_bug.cgi?id=37513

Don Pobanz dpobanz@gmail.com changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |dpobanz@gmail.com

--- Comment #10 from Don Pobanz dpobanz@gmail.com --- This looks like a duplicate of bug 34357.

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wine-bugs＠winehq.org

26 Apr 26 Apr

4:59 p.m.

New subject: [Bug 37513] TaxAct 2014 crashes at startup

https://bugs.winehq.org/show_bug.cgi?id=37513

Dwight Miller txjdecs@exede.net changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |txjdecs@exede.net

--- Comment #11 from Dwight Miller txjdecs@exede.net --- (In reply to Peter Brewster from comment #6)

...

Created attachment 49927 [details] Showing ie7 install result

Looks like same as previous ie7 install and results of using ie7 are the same as before. After close of 64-bit no support error window additional log output:

To start ie7, use the command wine 'C:\Program Files (x86)\Internet Explorer\iexplore'

ie7 install completed, but installed file /home/ppeterb7/.wine/dosdevices/c:/windows/ie7.log not found

ppeterb7@ppeterb7:~$

I am trying to follow this fix, but I do not seem to be able to get the ie7 to install at all

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wine-bugs＠winehq.org

5:01 p.m.

New subject: [Bug 37513] TaxAct 2014 crashes at startup

https://bugs.winehq.org/show_bug.cgi?id=37513

--- Comment #12 from Dwight Miller txjdecs@exede.net --- Created attachment 51350 --> https://bugs.winehq.org/attachment.cgi?id=51350 trying to follow above - no joy on winetricks

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wine-bugs＠winehq.org

5:05 p.m.

New subject: [Bug 37513] TaxAct 2014 crashes at startup

https://bugs.winehq.org/show_bug.cgi?id=37513

--- Comment #13 from Dwight Miller txjdecs@exede.net --- (In reply to Dwight Miller from comment #12)

...

Created attachment 51350 [details] trying to follow above - no joy on winetricks

Also, trying with ARCH parameter: jdecs@Merlin43:~/Downloads> WINEARCH=win32 winetricks -q ie7 ------------------------------------------------------ wine cmd.exe /c echo '%ProgramFiles%' returned empty string, error message 'wine: WINEARCH set to win32 but '/home/jdecs/.wine' is a 64-bit installation.' ------------------------------------------------------

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wine-bugs＠winehq.org

27 Apr 27 Apr

7:40 a.m.

New subject: [Bug 37513] TaxAct 2014 crashes at startup

https://bugs.winehq.org/show_bug.cgi?id=37513

--- Comment #14 from Austin English austinenglish@gmail.com --- (In reply to Dwight Miller from comment #13)

...

(In reply to Dwight Miller from comment #12)

...
Created attachment 51350 [details] trying to follow above - no joy on winetricks

Also, trying with ARCH parameter: jdecs@Merlin43:~/Downloads> WINEARCH=win32 winetricks -q ie7

wine cmd.exe /c echo '%ProgramFiles%' returned empty string, error message 'wine: WINEARCH set to win32 but '/home/jdecs/.wine' is a 64-bit installation.'

WINEARCH only works when creating a new prefix, you can't convert a 64-bit prefix to a 32-bit one, or vice versa. You'll need to use a new prefix.

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wine-bugs＠winehq.org

2:34 p.m.

New subject: [Bug 37513] TaxAct 2014 crashes at startup

https://bugs.winehq.org/show_bug.cgi?id=37513

--- Comment #15 from Dwight Miller txjdecs@exede.net --- (In reply to Austin English from comment #14)

...

(In reply to Dwight Miller from comment #13)

...
(In reply to Dwight Miller from comment #12)

...
Created attachment 51350 [details] trying to follow above - no joy on winetricks

Also, trying with ARCH parameter: jdecs@Merlin43:~/Downloads> WINEARCH=win32 winetricks -q ie7

wine cmd.exe /c echo '%ProgramFiles%' returned empty string, error message 'wine: WINEARCH set to win32 but '/home/jdecs/.wine' is a 64-bit installation.'

WINEARCH only works when creating a new prefix, you can't convert a 64-bit prefix to a 32-bit one, or vice versa. You'll need to use a new prefix.

OK - but, rather like Mr. Brewster above, I am utterly new to this, in fact I only installed Wine for the first time today. Will you please give me additional instruction about what this PREFIX business requires me to do? Thanks.

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wine-bugs＠winehq.org

5:22 p.m.

New subject: [Bug 37513] TaxAct 2014 crashes at startup

https://bugs.winehq.org/show_bug.cgi?id=37513

--- Comment #16 from Austin English austinenglish@gmail.com --- (In reply to Dwight Miller from comment #15)

...

(In reply to Austin English from comment #14)

...
(In reply to Dwight Miller from comment #13)

...
(In reply to Dwight Miller from comment #12)

...
Created attachment 51350 [details] trying to follow above - no joy on winetricks

Also, trying with ARCH parameter: jdecs@Merlin43:~/Downloads> WINEARCH=win32 winetricks -q ie7

wine cmd.exe /c echo '%ProgramFiles%' returned empty string, error message 'wine: WINEARCH set to win32 but '/home/jdecs/.wine' is a 64-bit installation.'

WINEARCH only works when creating a new prefix, you can't convert a 64-bit prefix to a 32-bit one, or vice versa. You'll need to use a new prefix.

OK - but, rather like Mr. Brewster above, I am utterly new to this, in fact I only installed Wine for the first time today. Will you please give me additional instruction about what this PREFIX business requires me to do? Thanks.

See http://wiki.winehq.org/FAQ#32_bit_wineprefix for more info, but in short: mv ~/.wine ~/.wine.bak WINEARCH=win32 winetricks -q ie7

then reinstall TaxAct and see if the issue disappears

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wine-bugs＠winehq.org

10:24 p.m.

New subject: [Bug 37513] TaxAct 2014 crashes at startup

https://bugs.winehq.org/show_bug.cgi?id=37513

--- Comment #17 from Dwight Miller txjdecs@exede.net ---

...

...
OK - but, rather like Mr. Brewster above, I am utterly new to this,

...

See http://wiki.winehq.org/FAQ#32_bit_wineprefix for more info, but in short: mv ~/.wine ~/.wine.bak WINEARCH=win32 winetricks -q ie7

then reinstall TaxAct and see if the issue disappears

Thanks. (Although I am many years a Linux user, I came there from mainframes and OS/2, not from ever using M$-Windoze.)

Your instructions certainly made it better. I see, as Mr. Brewster did, a complaint about needing ie8, but the program at least gets me to the information load routines. I will experiment further.

There is a recurring, very blank pop-up window that I must try to view the source of, also. If I wanted to try the winetricks bit again, should it work with "ie8" in place of the "ie7"?

Thanks..

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wine-bugs＠winehq.org

10:30 p.m.

New subject: [Bug 37513] TaxAct 2014 crashes at startup

https://bugs.winehq.org/show_bug.cgi?id=37513

--- Comment #18 from Dwight Miller txjdecs@exede.net --- (In reply to Dwight Miller from comment #17)

...

Your instructions certainly made it better. ... I will experiment further.

There is a recurring, very blank pop-up window t

Hmm, I get a lengthy list of =00000000 err:tooltips:TOOLTIPS_WindowProc unknown msg 2007 wp=00000005 lp=00000000 err:tooltips:TOOLTIPS_WindowProc unknown msg 2007 wp=00000005 lp=00000000 err:tooltips:TOOLTIPS_WindowProc unknown msg 2007 wp=00000005 lp=00000000 err:tooltips:TOOLTIPS_WindowProc unknown msg 2007 wp=00000005 lp=00000000 fixme:nls:CompareStringEx semi-stub behavor for flag(s) 0x10000000 fixme:nls:CompareStringEx semi-stub behavor for flag(s) 0x10000000 fixme:nls:CompareStringEx semi-stub behavor for flag(s) 0x10000000 fixme:nls:CompareStringEx semi-stub behavor for flag(s) 0x10000000 fixme:nls:CompareStringEx semi-stub behavor for flag(s) 0x10000000

and the blank window, no data accpted into the fields.

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WineHQ Bugzilla

3 Jan 3 Jan

1:46 p.m.

New subject: [Bug 37513] TaxAct 2014 crashes at startup

https://bugs.winehq.org/show_bug.cgi?id=37513

joaopa jeremielapuree@yahoo.fr changed:

What |Removed |Added ---------------------------------------------------------------------------- CC| |jeremielapuree@yahoo.fr

--- Comment #19 from joaopa jeremielapuree@yahoo.fr --- Does the bug still occur with wine-7.0-rc4?

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