On 11/5/07, Kai Blin kai.blin@gmail.com wrote:
On Monday 05 November 2007 06:12:42 Chris Morgan wrote:
I agree that this isn't something that should continue. Kicking should be reserved for people being disruptive. There is no reason to be anything other than polite to users asking for help.
How much time do you spend in #winehq? I know I don't spend much time there, but I know it's a thankless job. four out of five people who ask for help there seem to a) expect you to drop everything you're doing to help them b) insult the person trying to help if the suggestion doesn't work c) threaten to go back to windows and expect you care. d) leave before you get around to answer
I've spent a ton of time on #winehq helping users. Not so much time in the last few years though.
I like Vitaliy and I think he is a smart guy. I was the one that suggested he use Vitamin as his nick. What I don't like is that he takes his frustration out on users looking for help. User support is inherently difficult, users are typically not knowledgeable, hence their reason for asking for support. I just don't want to see people being kicked/banned because they are having trouble understanding or because they are resistant to taking actions that have been suggested.
If its frustrating to help users, take a break from it. If there are repetitive questions lets work on sharpening up the faq. There are other routes to take beyond escalating things verbally or kicking/banning people from the channel.
Allowing this kind of behavior to continue reflects poorly on us as a community.
This is true, I'm not going to argue about that. However, I think your conclusion is wrong.
If the general consensus is that we'd rather have Vitamin helping and we are ok with his behaviour then I'll support that. I'm just explaining my position on the matter.
Chris