Rosanne wrote:
A lot of new users mistake bugzilla for a support forum, and bug reports are littered with comments that don't belong there.
Yes, that's a problem.
Would it be possible to add a line to the text above the comment entry box (by the "do not paste logs" warning) telling people more explicitly what sorts of comments are appropriate, and directing them to the forum for user support? Yes, I know some people will ignore it anyway, but it might help cut down on the noise.
As you point out, people don't read... it might be more useful to put a length limit check so that posting a long comment requires privileges. Maybe that could be done as simply as "if this is user's first bug, don't let him post more than ten lines".