On Sat, 18 Apr 2009 15:22:34 +0100 Reece Dunn msclrhd@googlemail.com wrote:
That also brings up a good point as to why focusing on applications - even those used by a large number of people - is only part of the equation: every user is different.
Happiness is a subjective state that depends as much on the user's expectations as it does on actual performance. I'd count myself as a mostly happy user, but I came in with fairly low expectations and was pleasantly surprised. Users with unreasonable expectations are always going to be frustrated.