On Tue, 5 May 2009 13:28:45 -0400 (EDT) James Mckenzie jjmckenzie51@earthlink.net wrote:
The proposed impact field should be a drop down list only and present common impacts encountered by users, such as "Unable to Install Application", "Unable to run application","Screen is unreadable","Text not appearing on screen","Graphics are garbled".
If I can't install or run an app because text is not appearing on the screen and the graphics are garbled--in other words, the screen is unreadable--which item am I supposed to select? Or at the other extreme--what if my problem doesn't seem to match anything on the predefined list?
This allows the user to provide input and allow the triage team to provide feedback to the user as well as assign appropriate severity and priorities to bug reports.
There's already a field that does exactly that: the description. It allows users to describe the problem in as much detail as they wish, including its impact, and unlike a drop-down list, is not limited to common issues. I don't see what an additional field to repeat this information in vague terms will do to help anyone.